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TouchBistro

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76 User Reviews

7.3

Overall Score

TouchBistro is an iPad point of Sale (POS) company providing POS software features to restaurants since 2010. Its POS systems are high-quality and allow for business owners to be more efficient at or away from the table. The company asserts that its employees work days, nights, and weekends—just like its hardworking customers. TouchBistro also offers in-depth training and 24/7 expert technical support to help users to understand the array of POS solutions that it provides.  

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The Good

  • Specializes in Restaurant POS
  • Easy to Use Software
  • Free Trial
  • Integrations
  • Reasonable Fees and Contracts
  • Customer Relationship Management
  • Restaurant Inventory Management
  • Reports and Analytics
  • Automatic Updates
  • Additional Features
  • TouchBistro Reviews

Specializes in Restaurant POS

During its inception in 2010, TouchBistro saw the need for an affordable and easy-to-use POS system that caters to the needs of the food industry. The iPad-based POS system has become popular in the food service businesses from fine-dining restaurants to food trucks.

Easy to Use Software

Because TouchBistro ruses Apple iPads, anyone familiar with a smartphone or tablet can easily learn and use the technology quickly. This restaurant POS allows managers to run close to all of the business from an iPad or mobile device using an App. Unlike a number of POS providers that use a cloud-based restaurant POS system, the Touchbistro POS software uses a hybrid approach to the cloud system. The cloud can be used, but is not relied upon. Managers can create schedules, make menu edits, clock employees in and out, perform card transactions, view past purchase orders, and much more from just a mobile device. Its popularity among smaller food service establishments is in part due to its ease of use.

Free Trial

TouchBistro offers a free trial for restaurateurs who are curious about how well the POS software technology will integrate into day-to-day operations. This is a common concern with businesses of all sizes, so a free trial is a great way to alleviate any possible trepidations.

Integrations

The TouchBistro app integrates with multiple third-party programs and offers complete payment/credit card processing freedom so companies can compare rates and get the best deal. Some TouchBistro integrations include:

  • 7Shifts
  • Tyro
  • Avero
  • Shogo
  • Quickbooks
  • Xero
  • MMF Valuline Series
  • Premier Payments
  • Star Micronics
  • PayPal
  • WooCommerce

Reasonable Fees and Contracts

TouchBistro's fees and contracts are not only reasonably priced, but extremely convenient for restaurant owners, especially for those who may only be open seasonally. The monthly fees vary by the number of licenses a business uses, with each license being one terminal, or iPad, in use. The fees are:

  • $69/month for 1 license
  • $129/month for 2 licenses
  • $249 for 3-5 licenses
  • $399 for 6 or more licenses

These costs are all-inclusive, and TouchBistro does not charge for add-ons for features or for customer service and support, nor do they charge for hardware or payment processing. Those using TouchBistro only pay for the licensing periods which they use, so those who may wish to suspend service for periods of time are more than welcome. 

 

Contracts are not required: You may use the service month-to-month or through an annual contract. While TouchBistro does offer incentives for entering into an annual contract, it is not required.

Customer Relationship Management

The success of many restaurants and cafe's rides on returning customers. One of the ways that TouchBistro has worked to establish long-lasting relationships with customers is through the customer loyalty program and excellent customer support. As members of this program, staff can create customer profiles to help other employees know small details about frequent visitors. Some information that can be recorded is: What the customer likes to eat or drink, what time the customer typically comes into the restaurant, where the customer likes to sit, past purchase orders to have an idea of what they might want. These customer profiles help both the customer and the employee to have a satisfactory experience.

Restaurant Inventory Management

Have you ever had to tell a customer that the specific dish that they had ordered was no longer available due to a shortage of ingredients? You don't have to do that anymore. The real-time inventory feature of this restaurant POS takes into account how much of each ingredient on hand was used in each meal and alerts employees when ingredients are running low or if they run out. This allows for servers to let guests know in real-time what dishes are unavailable thanks to the inventory management feature.

Reports and Analytics

TouchBistro restaurant POS software allows business owners and managers to generate reports on transaction history, sales increase, service improvement, and inventory to name just a few. A number of reports can be programmed to generate automatically with real-time reporting and are exportable and shareable. These reports can be generated on the iPad App, or using the mobile POS App created for iPhones.

Automatic Updates

Using the iOS app can be very quick and very effective. One of the newer features of this pos system is its automatic updates. Though these updates are helpful, it is important to make sure that they are turned off during business hours to ensure that your pos system does not start updating the software during the middle of a shift.

Additional Features

Touchbistro POS offers self-ordering kiosks, self-service POS terminal, sale software, restaurant POS software, tableside ordering, POS software systems, menu items, quick service, inventory management through mobile POS, POS solutions for easier transactions, restaurant management (for both fine-dining restaurants, quick service restaurants and coffee shops), table management, credit card loyalty programs, menu, cash register, and cash drawer features, a receipt printer, a card reader for credit cards, debit cards, and gift cards, etc.

TouchBistro Reviews

The reviews that we have received for this company have been fairly positive ranking this company a minimum of 4 out of 5 stars. As a restaurant point-of-sale solution it has provided excellent customer services to a wide variety of people through its software.

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The Bad

  • Works Exclusively with Apple
  • Only for Restaurants

Works Exclusively with Apple

Though it doesn’t limit the company's target audiences (since so many business owners are already using Apple products), the iPad App and general Touchbistro software does exclude Android users. If your mobile device is an Android, this is not the point of sale solution for you. Restaurateurs who are interested in TouchBistro’s POS products and service will have to make the switch to Apple in order to get the full extent of the services provided.

Only For Restaurants

If you are looking for retail POS, small business POS, or other business or sale POS, this is not the product for you. The POS software has been created specifically to service transactions, organization, and inventory for the food industry. Most retailers, store owners, and business owners don't need menus, seating, individual ingredient inventory, and other specialized features for restaurant POS systems.

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The Bottom Line

TouchBistro is an iOS point of sale software favorite for restaurateurs and others working in the restaurant industry, and for good reason. Its extensive compatibility with third party software and its payment processing freedom makes it versatile and affordable enough for any business looking for a POS solution in the food service industry. Though it only works exclusively with Apple hardware and software and is not meant for retail stores or small businesses, it works so well with the operating system that it’s become a household name in food service. As long as customers are comfortable with the upfront fee, we recommend food business owners consider TouchBistro alongside the other top restaurant POS companies.

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Star Rating

4.5

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76 Reviews

Review Breakdown

5 grade

67%

4 grade

24%

3 grade

5%

2 grade

1%

1 grade

3%

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Richard Franklin Washington, MO

This system is absolutely horrible. We have had nothing but problems from day 1. Software glitches cause your customers to be double charged. Touch Bistro Payments have a fatal flaw of not being about to issue a refund without the credit card. They have an ill laid out process with chase on who is responsible for what. Tech support takes forever to get back to you. The TB payment device by ingenico does not work properly half the time, not initializing, throws weird errors when trying to process certain card types or starting bar tab. Remote menu management (the reason we bought it) doesn’t work properly. It hasn’t since day one. Prices constantly change on their own. Items duplicate themselves on the menu. There are ton of glitches still. We had our biggest event this weekend and the server went down for an hour during peak time. Waited on hold for 40 minutes with tech support who then spent 30 minutes applying a patch to correct the software issue. I see most of the reviews on here are positive. We have 3 local businesses near us that also bought TouchBistro and their experience has been as horrible as ours. Makes me wonder if many of these are paid reviews.

1 year ago

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John Oliveira Mountainside, NJ

Touchbistro is a pretty good product but after the sale of the system and iPads, not much help. We were able to enter the menu navigate it. A good product once again it is. Today 08/06/19 they rolled out an update that sidelined all of our credit card processing on their system. I gave up after two hours wait on their help line. That my review, it worked, we figured it to an update that made it useless.

1 year ago

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