TouchBistro is an iPad point of Sale (POS) company providing POS software features to restaurants since 2010. Its POS systems are high-quality and allow for business owners to be more efficient at or away from the table. The company asserts that its employees work days, nights, and weekends—just like its hardworking customers. TouchBistro also offers in-depth training and 24/7 expert technical support to help users to understand the array of POS solutions that it provides.  

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The Good

  • Specializes in Restaurant POS
  • Easy to Use Software
  • Free Trial
  • Integrations
  • Reasonable Fees and Contracts
  • Customer Relationship Management
  • Restaurant Inventory Management
  • Reports and Analytics
  • Automatic Updates
  • Additional Features
  • TouchBistro Reviews

Specializes in Restaurant POS

During its inception in 2010, TouchBistro saw the need for an affordable and easy-to-use POS system that caters to the needs of the food industry. The iPad-based POS system has become popular in the food service businesses from fine-dining restaurants to food trucks.

Easy to Use Software

Because TouchBistro ruses Apple iPads, anyone familiar with a smartphone or tablet can easily learn and use the technology quickly. This restaurant POS allows managers to run close to all of the business from an iPad or mobile device using an App. Unlike a number of POS providers that use a cloud-based restaurant POS system, the Touchbistro POS software uses a hybrid approach to the cloud system. The cloud can be used, but is not relied upon. Managers can create schedules, make menu edits, clock employees in and out, perform card transactions, view past purchase orders, and much more from just a mobile device. Its popularity among smaller food service establishments is in part due to its ease of use.

Free Trial

TouchBistro offers a free trial for restaurateurs who are curious about how well the POS software technology will integrate into day-to-day operations. This is a common concern with businesses of all sizes, so a free trial is a great way to alleviate any possible trepidations.

Integrations

The TouchBistro app integrates with multiple third-party programs and offers complete payment/credit card processing freedom so companies can compare rates and get the best deal. Some TouchBistro integrations include:

  • 7Shifts
  • Tyro
  • Avero
  • Shogo
  • Quickbooks
  • Xero
  • MMF Valuline Series
  • Premier Payments
  • Star Micronics
  • PayPal
  • WooCommerce

Reasonable Fees and Contracts

TouchBistro's fees and contracts are not only reasonably priced, but extremely convenient for restaurant owners, especially for those who may only be open seasonally. The monthly fees vary by the number of licenses a business uses, with each license being one terminal, or iPad, in use. The fees are:

  • $69/month for 1 license
  • $129/month for 2 licenses
  • $249 for 3-5 licenses
  • $399 for 6 or more licenses

These costs are all-inclusive, and TouchBistro does not charge for add-ons for features or for customer service and support, nor do they charge for hardware or payment processing. Those using TouchBistro only pay for the licensing periods which they use, so those who may wish to suspend service for periods of time are more than welcome. 

 

Contracts are not required: You may use the service month-to-month or through an annual contract. While TouchBistro does offer incentives for entering into an annual contract, it is not required.

Customer Relationship Management

The success of many restaurants and cafe's rides on returning customers. One of the ways that TouchBistro has worked to establish long-lasting relationships with customers is through the customer loyalty program and excellent customer support. As members of this program, staff can create customer profiles to help other employees know small details about frequent visitors. Some information that can be recorded is: What the customer likes to eat or drink, what time the customer typically comes into the restaurant, where the customer likes to sit, past purchase orders to have an idea of what they might want. These customer profiles help both the customer and the employee to have a satisfactory experience.

Restaurant Inventory Management

Have you ever had to tell a customer that the specific dish that they had ordered was no longer available due to a shortage of ingredients? You don't have to do that anymore. The real-time inventory feature of this restaurant POS takes into account how much of each ingredient on hand was used in each meal and alerts employees when ingredients are running low or if they run out. This allows for servers to let guests know in real-time what dishes are unavailable thanks to the inventory management feature.

Reports and Analytics

TouchBistro restaurant POS software allows business owners and managers to generate reports on transaction history, sales increase, service improvement, and inventory to name just a few. A number of reports can be programmed to generate automatically with real-time reporting and are exportable and shareable. These reports can be generated on the iPad App, or using the mobile POS App created for iPhones.

Automatic Updates

Using the iOS app can be very quick and very effective. One of the newer features of this pos system is its automatic updates. Though these updates are helpful, it is important to make sure that they are turned off during business hours to ensure that your pos system does not start updating the software during the middle of a shift.

Additional Features

Touchbistro POS offers self-ordering kiosks, self-service POS terminal, sale software, restaurant POS software, tableside ordering, POS software systems, menu items, quick service, inventory management through mobile POS, POS solutions for easier transactions, restaurant management (for both fine-dining restaurants, quick service restaurants and coffee shops), table management, credit card loyalty programs, menu, cash register, and cash drawer features, a receipt printer, a card reader for credit cards, debit cards, and gift cards, etc.

TouchBistro Reviews

The reviews that we have received for this company have been fairly positive ranking this company a minimum of 4 out of 5 stars. As a restaurant point-of-sale solution it has provided excellent customer services to a wide variety of people through its software.

The Bad

  • Works Exclusively with Apple
  • Only for Restaurants

Works Exclusively with Apple

Though it doesn’t limit the company's target audiences (since so many business owners are already using Apple products), the iPad App and general Touchbistro software does exclude Android users. If your mobile device is an Android, this is not the point of sale solution for you. Restaurateurs who are interested in TouchBistro’s POS products and service will have to make the switch to Apple in order to get the full extent of the services provided.

Only For Restaurants

If you are looking for retail POS, small business POS, or other business or sale POS, this is not the product for you. The POS software has been created specifically to service transactions, organization, and inventory for the food industry. Most retailers, store owners, and business owners don't need menus, seating, individual ingredient inventory, and other specialized features for restaurant POS systems.

The Bottom Line

TouchBistro is an iOS point of sale software favorite for restaurateurs and others working in the restaurant industry, and for good reason. Its extensive compatibility with third party software and its payment processing freedom makes it versatile and affordable enough for any business looking for a POS solution in the food service industry. Though it only works exclusively with Apple hardware and software and is not meant for retail stores or small businesses, it works so well with the operating system that it’s become a household name in food service. As long as customers are comfortable with the upfront fee, we recommend food business owners consider TouchBistro alongside the other top restaurant POS companies.

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User Reviews

Star Rating

4.5
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76 Reviews

Review Breakdown

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John Nagy
February 14th, 2018 DETAILS
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They were one of the companies that came up when we were researching the services. Since we're Ontario based we were thrilled to support a local Canadian company. Every time we've needed anything they've been right there to help us out. Their billing is always timely, which is great because it helps us keep track of things and keep everything together. They are constantly updating the system. They should just keep up with the great work they're doing and if we ever run across something that needs to be changed or modified we'll just get in touch with them. We're very happy with the system.

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Reply from TouchBistro

Feb 16, 2018

Hey, John! Thanks so much for your review. Very happy to hear you're finding TouchBistro to be great and are continuing to enjoy our regular updates and new feature releases. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

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Beatrice Marler
February 14th, 2018 Baker, LA DETAILS
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Since they had good reviews and offered really good customer service, I got it. They've done a good job so far. The program is easy to understand and use. If you want to get more information, there's also a website that you can look at for that. I've never had any problems with it, no glitches, no downtime, no anything. It just works the way it's supposed to. The price is a little high though, it could be better.

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Reply from TouchBistro

Feb 16, 2018

Hey, Beatrice! Thanks so much for your review. Very happy to hear you're finding TouchBistro to be easy to understand and use, and that it's been working flawlessly for you. I will share your positive feedback with our customer service team – they'll be happy to hear you're happy. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

Verified Customer

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Steve Purtelle
February 14th, 2018 DETAILS
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When I was first looking around, I thought theirs looked very user friendly, so I went with it. I really have no suggestions, the only problems I've run into have been minor. I'm very happy with it.

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Reply from TouchBistro

Feb 16, 2018

Hey, Steve! Thanks so much for your review. Very happy to hear you're finding TouchBistro to be user friendly and are happy with the impact TouchBistro is making for your business. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

Verified Customer

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Anthony Vink
February 14th, 2018 DETAILS
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I got their software since it was easy to be trained on and they also offered a lower initial capital outlay. Most things are easy to resolve on the app, though there's some technical things that don't necessarily work great for cafes as opposed to a restaurant. Still, it works. There are a few things they should change and I know they're working on that. For instance, in the cashier settings you shouldn't have to send all the products in, it should automatically go or not close at all. That's the whole point of having a cashier's system.

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Reply from TouchBistro

Feb 16, 2018

Hey, Anthony! Thanks so much for your review. Very happy to hear you found TouchBistro easy to learn and cost-effective to implement. I have shared your feedback regarding the app with our development team, and please feel free to reach out to our 24/7 customer support team if you need help with anything. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

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A.R.
February 14th, 2018 Lavallette, NJ DETAILS
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I like them since they have TV integration, though I'd like them to put in a reservation system.

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Reply from TouchBistro

Feb 16, 2018

Hey, A.R.! Thanks so much for your review. Very happy to hear TouchBistro is working out for you. I will share your feedback regarding reservation system functionality with our development team. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

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Jennifer Robbins
February 14th, 2018 Camp Verde, AZ DETAILS
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They were the only option that we could find at the time. Customer support takes too long to help you out when you need them. They also charge too much to replace or update the system. Another thing they should improve is their communication with the bank companies, they don't do that well.

Verified Customer

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Anne House
February 14th, 2018 DETAILS
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Theirs looked like the easiest system to use and the most efficient too. The updates they do on the system are seamless. I've had absolutely no reason to actually call customer support. When we got started though, they were fantastic. They were with us every step of the way. I love their customer incentive program where you can get rewards for introducing another company to TouchBistro, that's great.

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Reply from TouchBistro

Feb 15, 2018

Hey, Anne! Thanks so much for your review. Very happy to hear you're finding TouchBistro to be easy, efficient, and seamless. Like you said – fantastic! It's also great to hear you're taking advantage of our customer referral program; many of our customers are referred to us by happy long-time customers such as yourself and it makes us warm and fuzzy :) If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

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Doan Nguyen
February 14th, 2018 DETAILS
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We were just starting up at the time and after researching a bit online we decided to give it a go. They're pretty good, we haven't had any problems so far. The system is a little slow sometimes, but I think that's because the version is a little old. I think it just needs to be updated, but it's not really a problem.

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Reply from TouchBistro

Feb 15, 2018

Hey, Doan! Thanks so much for your review. Very happy to hear you're finding TouchBistro to work well for you. Please don't hesitate to contact our support team if you would like help updating your software to the latest and greatest version. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

Verified Customer

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David Munnerlyn
February 14th, 2018 New Iberia, LA DETAILS
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I researched on the web and discussed it with other people. In the end I decided this would be the best one for us. They have done a good job so far. The iPad is a little bit small so it can be a bit hard to work with it. I'd like a format that's a little bigger and more robust. It still works well though.

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Reply from TouchBistro

Feb 16, 2018

Hey, David! Thanks so much for your review. Very happy to hear you chose TouchBistro as the best fit for your business and that it's doing a good job so far. With respect to iPads, you could definitely benefit from using the 9.7", 10.5" or 12.9" iPads (TouchBistro works great on all of them). If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

Verified Customer

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Fran Weima
February 14th, 2018 DETAILS
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When we were looking some seven years ago, they were one of the few companies with this service. After extensive research, we decided to go with them and we've had them since. We have their App on our own iPad, that's where we use it from. Since everything has worked well, I haven't needed to call customer support a lot. Whenever we do need to call them, things go well. At trade shows and when we meet with them, they are very receptive of my ideas or suggestions. They release updates timely and constantly add new features and improve the software. Since we're a seasonal business, we don't need to have all our iPads working during the winter, so we can just put them aside and use the app on one or two if we need to. We really appreciate how flexible the app and system are and that they tailor everything to our needs. We've been very pleased, they're an exceptional company to work with.

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Reply from TouchBistro

Feb 15, 2018

Hey, Fran! Thanks so much for your review. We're so grateful that you've been a customer for over seven years and have joined us on this amazing journey! Very happy to hear you're TouchBistro continues to work great for you and that you're enjoying our regular updates. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

Verified Customer

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Don Kraft
February 14th, 2018 DETAILS
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After evaluating all the other options, they just seemed like the best fit for our business. The equipment is very good, it's all pretty much based on an iPad. The reporting function on the app is very valuable and useful. Customer support has responded to all my concerns in a timely manner.

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Reply from TouchBistro

Feb 15, 2018

Hey, Don! Thanks so much for your review. Very happy to hear you're finding TouchBistro to be valuable and useful and our support team has been taking good care of you. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

Verified Customer

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Jacek Hejmej
February 14th, 2018 DETAILS
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I was looking for a P.O.S. so I read a bunch of reviews on the internet and they all swayed me towards TouchBistro. They were the most attractive price-wise. Customer service is always helpful and available. They just know what they're doing and they stay on top of things. The software is just very dependable and easy to use, it was made to be very user friendly.

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Reply from TouchBistro

Feb 15, 2018

Hey, Jacek! Thanks so much for your review. Very happy to hear you're finding TouchBistro to be dependable, easy to use, user friendly, and cost effective. I will also share your praise with our customer service team. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

Verified Customer

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Johnscott Lee
February 14th, 2018 Mount Vernon, WA DETAILS
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This one seemed to be the best service available for restaurant use at a good price. The software has been very consistent, it works well for us. Customer support has been very responsive too and solved any problems that came up. One thing I'd like them to do is to make some of the programming and functions on the tablets available elsewhere. Right now I have to do everything outside of business hours, so it can be pretty challenging to do that when everything is tied to the tablets.

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Reply from TouchBistro

Feb 15, 2018

Hey, Johnscott! Thanks so much for your review. Very happy to hear you're finding TouchBistro to be consistently reliable and it's making your work easier. I'll share your feedback with our customer service and development teams. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

Verified Customer

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Lisa Aronson
February 14th, 2018 DETAILS
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The were recommended to us. Customer support always answers my questions whenever I call. They take care of my needs. I also really enjoy using the Touch Bistro iPad, it's just user friendly.

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Reply from TouchBistro

Feb 15, 2018

Hey, Lisa! Thanks so much for your review. Very happy to hear that our customer support team is taking good care of you and that you're finding TouchBistro to be user friendly and enjoyable to use. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

Verified Customer

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Bijoy Kanianthra
February 14th, 2018 DETAILS
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I got it since it was just an App, I didn't need to do too much in terms of set ups or computer things. I could just use it on my iPad and it was all very user friendly. They're constantly upgrading it and changing things to keep everything relevant. It's pretty good. The only suggestion I have is that they should partner up with some other apps that work with restaurants. I work with a reservation company called Table Agent and I'd like to see TouchBistro work with them because their reservation set up is very helpful. That would make online reservations much easier.

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Reply from TouchBistro

Feb 15, 2018

Hey, Bijoy! Thanks so much for your review. Very happy to hear you're finding TouchBistro to be user friendly and are enjoying the regular updates and new features. I will forward your integration suggestions to our development team. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

Verified Customer

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Nichole Brashear Not Provided
February 14th, 2018 Portola, CA DETAILS
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I needed to take control of my inventory's costs and get a more accurate view of my accounting on a daily basis. That's why I got it. The software is very easy to use and user friendly. Hooking it up and getting it going was no problem whatsoever. I like that it's small and compatible with my phone, so if there's any additional information that I might need I can connect from my phone to the iPad in the shop and take care of things that way. Every time I call, there's always somebody available to help me immediately.

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Reply from TouchBistro

Feb 15, 2018

Hey, Nichole! Thanks so much for your review. Very happy to hear that TouchBistro is helping you get better control of your inventory costs and giving you a more accurate view of your daily accounting. I will let our developers and our support team know of your highly positive experience with all aspects of TouchBistro. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

Verified Customer

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Christian Serino
February 14th, 2018 DETAILS
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Whenever I have a problem they're able to help me quickly. The software is easy to configure and it's also very convenient. It's just very adaptable, though I can't integrate all point of sales merchant services with it. That's the only thing though.

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Reply from TouchBistro

Feb 15, 2018

Hey, Christian Serino! Thanks so much for your review. Very happy to hear you're finding TouchBistro to be easy to configure, convenient to use, and our customer service team to be fast and responsive in solving any problems that arise. I will share your feedback regarding merchant services with our development team. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

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Phil Johnson
February 14th, 2018 DETAILS
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I didn't decide on this system, it was already in place when I got here. I haven't needed to contact customer support much, the software is just easy to use. Though, it should have a better way to access reports remotely.

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Reply from TouchBistro

Feb 16, 2018

Hey, Phil! Thanks so much for your review. Very happy to hear that even though you didn't decide on the system, you're finding TouchBistro to be easy to use and problem free. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

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Chris Evans
February 14th, 2018 DETAILS
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I found them a long time ago and decided to go with them. They've been good so far. The service is very reliable, though I wish I could integrate any wireless pay pad terminal to it.

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Reply from TouchBistro

Feb 15, 2018

Hey, Chris Evans! Thanks so much for your review. Very happy to hear you're finding TouchBistro to be reliable and problem free. As you know, TouchBistro gives you freedom to choose your payment processor; don't hesitate to reach out our customer service team to learn more about which of our payment processing partners offer wireless payment terminals best suited to your business needs. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

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Anonymous
February 14th, 2018 DETAILS
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The owner chose this service. I usually just use it for the cash register and as far as I'm concerned, it's ok.

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Don Zelazny
February 14th, 2018 Penn Yan, NY DETAILS
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After reviewing different options online, this one seemed to be the best considering the price and what it was able to do for me. Anytime I've had a problem I can just call and I get an immediate response from them. They usually solve my problems very rapidly. I've been with them for 2 or 3 years now and the app has never crashed on me or anything. It's always operating.

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Reply from TouchBistro

Feb 15, 2018

Hey, Don Zelazny! Thanks so much for your review. Very happy to hear that our customer service team has been taking good care of your needs and that TouchBistro has been performing flawlessly for you. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

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ZakirSomani
February 14th, 2018 DETAILS
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The system lags a lot. We are a very busy restaurant, and the POS is not able to keep up. I called many times, but they did not get quality support or an effective resolution. It takes a lot of time to populate the forms, I was told because we have over 500 contacts. Really? The latest iPad, cant pull the information quickly, this is hard to believe. There is no other heavy apps installed on the iPad, no constantly running or syncing app in the background. The iPad is used for Youch Bistro only. It should not be lagging. (1) There are other POS's that are very small business friendly, better features that support Android, windows, and Apple. Touch Bistro only works with iPad. On the same note, I would also like to mention, that some features are exclusive to Touch Bistro, and I really like it. The cashier is unable to see basic customer information such as name, email, phone nos and order history when a customer calls in for take-outs or pickup. However, this information is only visible when selecting deliveries. Even on deliveries screen cashier cannot see order history. Order history in any restaurant is vital to promote products, marketing and for up-selling purposes. (2) Billing and collection are not possible. When a bill is not paid, the kitchen is not notified along with the items printed in the kitchen. Ideally, if the order is not paid for, it should print in bold "NOT PAID", so the staff will not make the order or wait for a managers authorization. (3) One other thing we don't like is that the snapshot of all orders in queue, there is no option to see the list by order no. (Sorting is only possible by name, phone no., waiter or date) It should show the order nos as well. (4) Integration is another issue. It is very limited. We subscribe to various cloud services and because it only works with Apple, the choices are limited. Then there are other options, to connect the POS to our landline phones, this is a very good feature to have, especially for a busy restaurant with multiple line hunt system. The calls get registered onto the system and we could use it collect data for various use.

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Robert (Bob)Koury
February 14th, 2018 DETAILS
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From zero to full implementation in a week. Touch Bistro has so much depth yet simplicity of use. Well done!

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Reply from TouchBistro

Feb 15, 2018

Hey, Bob! Thanks so much for your review. Very happy to hear we could get you setup so quickly and you're find it easy to use in spite of the depth of features TouchBistro offers. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

Verified Customer

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IrisDaniela-Yacob
February 14th, 2018 DETAILS
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Touch bistro makes training new employees effortless because of the easy to read screen, which results in minimal error when entering orders by employees.

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Reply from TouchBistro

Feb 15, 2018

Hey, IrisDaniela-Yacob! Thanks so much for your review. Very happy to hear TouchBistro is making it effortless for you to train new employees and is helping you eliminate order entry errors. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

Verified Customer

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CharlieOleary
February 14th, 2018 DETAILS
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Everything is great especially user friendliness, UI, reports, and customer service. However my constructive criticism is that the app could certainly be faster

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Reply from TouchBistro

Feb 15, 2018

Hey, CharlieOleary! Thanks so much for your review. Very happy to hear you're finding TouchBistro to be great, from the app's user friendliness to our customer service team. I will share your feedback regarding the app speed with our development team. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

Verified Customer

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MaryIodice
February 14th, 2018 DETAILS
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We are a very small restaurant that was in need of a simple POS solution. We did the research and found TouchBistro. After hand-writing checks for almost 8 years this is a great asset to our restaurant. It helps us with the checks , reports and makes the entire process easier. We are not sure how we did it without it!!

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Reply from TouchBistro

Feb 15, 2018

Hey, MaryIodice! Thanks so much for your review. Very happy to hear you're finding TouchBistro to be an asset to your restaurant and is making the entire process easier. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.