With the belief that commerce belongs to everyone, Dax Dasilva founded Lightspeed in Montreal, Canada, in 2005. Lightspeed was named one of Canada’s "200 Fastest Growing Companies by Profit" in 2012. In 2013, Lightspeed built their first US office in New York. The company is out to help businesses manage their online and in-store business and offers a cloud-based, point of sale (POS) software system. Lightspeed has never only focused on the ability to generate sales transactions, instead, it has focused on helping entrepreneurs, small business owners, and other entities to work smarter and create the best possible experience for customers.
Lightspeed integrates an ecommerce platform with their point of sale software tools to help each business combine their respective brick-and-mortar and online stores. This provides a way for any retail business to manage both in one centralized POS system. Customers are able to see the inventory available and make purchases online with the use of a credit card or other purchasing means such as debit cards, gift cards, and cash.
Lightspeed provides a wonderful POS solution to retailers with its POS software that caters to a retailers' needs. This software includes inventory management features, centralized purchasing, employee management, manageable software variations, pricing and cost tracking, inventory customization, data analytics, and low-stock alerts. Users are also able to create customer profiles to better understand what their customers are interested in as well as past purchases they have made there. Other features include, but are not limited to: customer loyalty programs, special order capabilities, layaways, and a variety of payment options. Transactions can be made with mobile payments, credit and debit cards, and contactless transactions. Gift cards are also accepted by these POS terminals for retailers.
Point of Sale software created for the food industry provides users with many features to boost customer satisfaction through excellent customer support. Different types of restaurant POS software provided are: bakery and cafe, quick service, fine dining, bar and nightclub, and hotel restaurants. When beginning, new users can link their favorite accounting apps to the software for credit card processing etc. These POS terminals facilitate table-side ordering, offline mode functioning without internet connection, and a cloud-based database.
For Restaurant POS in hotels, customers are able to order menu items quickly and easily using the mobile device mobile POS features on a mobile app. This app makes the purchasing process significantly easier. It is as if you had given customers their own pocket-size POS terminals. One of the integrations that has great potential is customers paying from their phones. This has been facilitated by the new credit card capabilities available online.
Similar to the POS for retailers, Lightspeed restaurant POS is equipped with easy-to-use customer loyalty programs. Through this program you can track purchase orders, offer bonus points to frequent visitors, send automated campaigns to members, and analyze consumer insights.
One other feature that is unique to the food industry is the self order menu. Here, customers are able to order menu items from the comfort of their table without the assistance of a waiter or waitress. All of these software features come with new and improved POS hardware which facilitates credit card, debit card, and gift card transactions with its multifaceted card reader and printing receipts with a receipt printer. This eliminates the need for an older traditional cash register, cash drawers, and other out-dated sales integrations.
Lightspeed systems have a higher monthly fee when compared to other point of sale software companies. It is around $69 per month, but can vary depending on which point of sale program you purchase. The $69 monthly retail plan includes one register, up to five employee capabilities, personal on-boarding, free automatic updates, and other basic tasks. The basic package may not provide the volume of hardware and integrations needed by a medium or large retail business. As such, it could become quite costly to invest in bigger packages for these larger retail businesses.
On top of the high monthly fee, to purchase Lightspeed’s POS system it requires you to purchase a one year contract. This can be a big commitment for businesses that are just looking to try out new software. However, there is a 14-day free trial available.
As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. See our How We Rank page for more information regarding our ranking algorithm.
All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify our review moderation team.
Love Lightspeed! We have been using Lightspeed at Whatever Shops LLC since Onsite was the only way. Nearly 10 years I think. We switched to the Retail Platform and manage 3 locations and a warehouse. The inventory management is incredible to be packaged with a POS system. The reorder points and shared inventory management allow us to run our own distribution system and makes transfers between locations so EASY! We hope to have the entire operation "automated" with the reorder point system soon. Daily store distribution and warehouse replenishment literally takes minutes! And now with negative inventory finding mistakes is a breeze! Look forward to future product releases that make our lives easier!
Once we got over the initial hump of switching from our old POS system to Lightspeed it was wonderful! I would never go back. Having a cloud based point of sale system where everything is at my finger tips has been a game changer. I can access information and reports based on anything I could possibly need with their analytics tools. Making marketing decisions, buying decisions, mark downs etc is now much more informed instead of "flying by the seat of our pants."
Since we started using Lightspeed system over three years ago for our Take-out restaurants, we have been very satisfied with their products features as well as customer service. Our cashiers never had problems dealing with all types of transaction. Sale reports are really easy to understand. Whenever we are not sure about a product feature, Lightspeed's support persons are always there to help. That is definitely the thing that we have been really impressed. Since Lightspeed kept their promise by constantly introducing cutting-edge technology and excellent customer service, when we recently opened our new full-service restaurant, we did not have to waste time thinking about who should be our POS solution provider.
I am fairly new to this retail shop and am coming into this project after LightSpeed has been up and running for several years. However, we are just now adding eCom to our platform and that is where I come in. As I began my work, I of course, had to learn the basics of Lightspeed in order to proceed with our online store. In addition, I have had no prior experience with creating a website. Therefore, I started at square one! After guidance from some excellent technicians, I now feel comfortable (and much more knowledgeable) than I was 8 months ago. Our website is nearly finished and we are excited to announce our launch in the immediate future. I find the Lightspeed system to be user-friendly, logical, efficient, and loaded with a massive amount of analytical tools to help keep us on track. The 24/7 service is GREAT!
Lightspeed has been a great experience so far, we have been working on lighspeed for about 9 months and we are completely satisfied with their performance and the customer service is pretty good. no complaints yet.
It was easy from the start. Smooth setup, tech support is friendly and quick to answer. The only thing I wish they would look into is inventory. There seems to be multiple unnecessary steps to putting inventory in. I have to input the item and then print the barcode/sticker and then input that number into the item afterwards as well.
I am the owner of a motorcycle shop, Bandit Choppers from Columbus OH. After trying 3 different POS systems we decided to try Lightspeed. We been using it for almost a year and the experience is excellent. We use the system for motorcycle repair work orders, inventory, tracking parts, retail sales and more. Best system for the money. Excellent customer support at anytime. We highly recommend go any retail business.
In my restaurant, we have been working with Light Speed from the opening in 2017, so over two years now, and me and my staff are very happy about. I don't like to lie and obviously the POS is not perfect., there are always areas to improve, and be more functional and works better as with any system. I sent few email to suggest the area they can improve and i have a good response, and this is somenthing i really appreciate, for me this is mean that you are working with someone that cares about your business and it's not there just to take your money. However is fair also to say that from the beginning to now they have improve a lots in different aspects. A special mention i want to do is the direct and quick Tech Support during the regular business hours of the day at every time, this aspect put Lightspeed above the competitors. Michele
Can't imagine my store running without Lightspeed. More than a good value. I see one downside listed is the cost, but compared to an inventory out of control it's a bargain. Well worth the money and effort to setup.
I have a small health food store in Sullivan, MO, Five Loaves. We have been online with Lightspeed POS for nearly a year now. The partnership with Pointy is much appreciated. Even without paying for additional online presence I believe the Pointy helps direct traffic to our business for sure! Also the Lightspeed system easily allows you to track profit margins and sales. This by far has been my favorite asset to the system. Of course it does rely on setting up your inventory accurate, which is a process but a process that is undoubtedly an INVESTMENT! I tracked sales over a couple of months and noticed a dip in profit margins and traced that back to companies raising wholesale but not increasing the MSRP. This hurts brick and mortar retailers. I was able to easily pull up these products from certain vendors in an isolated manner and go through where our retail prices were set and be sure we were setting it at a proper profit margin to keep the lights on! A month after doing this I noticed profits margins went from 35-37% to 38-40%. We offer 20% off our set prices just to keep up with online businesses, so we have to make sure the set retail will allow us a proper profit margin after the advertised discount. LOVE this feature! Customer service has been prompt to help anytime we have asked. They are adding and improving things all the time!
We started with Lightspeed a few years ago and there is no turning back. The 24/7 customer service is fabulous. The program is so easy that when we hire new people - we really don't even have to train them. Lightspeed helps us keep track of our inventory and we noticed that our sales picked up as the bartenders can quickly serve the clients.
Lightspeed has really helped me streamline my business. It is very easy to learn and use. It does a great job at tracking inventory and re-ordering. The ability to conveniently store customers data safely is another great plus. But it is a bit pricey.
I own The Gun Garage LLC in Sierra Vista, AZ. I've been using Lightspeed POS for a few months now, and I have to say I'm extremely pleased. It's easy to use, VERY thorough in it's details and capabilities and the reports are extensive. My accountant loves the reports too because they are easy to understand and process the information from. I have to say though, my favorite part is the service tracking for my workorders. I sell, and also repair and lightspeed helps me track both efficiently and effectively. Oh, and having used another POS before, Lightspeed helped make the transition super easy with training and importing to help me not miss a beat as I transitioned. Customer service is very good too, if I have any questions, I just pick up the phone and call. There's always someone helpful answering.
The software was very easy to use and setup. Extremely user-friendly. Our company has used several POS software applications and this transition to LightSpeed was the easiest by a long shot.
This is a fantastic system for a retail shop. Easy to use and understand and it comes with a hefty set of analytical tools that make keeping your biz on track easy. Combine that with cloud based access and it is a winner!! Ewan Berts Sports
I use lightspeed to run my warehouse and 2 retail locations. The training was great for my staff as they are able to figure out rather complex process without knowing anything technical. We don't have to guess about inventory anymore with analytics as well. Highly recommended.
Jeremy was amazing! He made the training fun as well, he's very thorough and knowledgeable. Very easy to understand! Thank you Jeremy!
Ease of use. Easy learn features that are easy to teach staff. Ingrates well with our accounting system. Fast, reliable, trustworthy customer service when we need it. We also appreciate how we can alternate between service and sales platform seamlessly. The easy to use and understand reports are most beneficial. Inventory management and margin control are enhanced and help us maintain better profit margins.
I use LightSpeed every day, all day. It is extremely user friendly. My more recent positive experience included a budgetary conflict. There was a discrepancy between our budget and the recent renewal invoice. Our rep worked right with me and it was a flawless plan to rectify the difference. This was such a nice experience working with Matthew. He genuinely want this customer to be not only satisfied, but happy in the end. Not seen very often in enough companies now!
When Brompton Bicycle was looking for a POS system, we needed something with robust features, simple employee interface, powerful management/analytics tools, and a global presence to support our growing international network. Lightspeed was the ideal choice as they offer a retail centric platform that makes selling easy for staff and provide powerful analytics, accounting, and payment extensions that make the remote management of multi locations much easier. We especially enjoy the vendor integrations within the cycling industry as well as bicycle service modules which are non-existant in other POS offerings. We also heavily utilize the automated reporting functions through Lightspeed Analytics. Combine all that with a cloud/app based interface and you get a system that can be up and running in a matter of days for a very easy to swallow price tag. When you need support - you have a dedicated account manager and responsive tech team ready to make it happen. I'd recommend Lightspeed over any other POS solution for cycling retail.
I have been a customer of Lightspeed Retail and Ecom for 2 years now and have had nothing but great experiences with them. My rep is always willing to help. Lightspeed Support is amazing at answering all my questions and walking me through fixing any issues I have.
My business has been using LS as a POS for many years. We have been very happy with it! It is easy to use and has helped us tremendously with inventory optimization! We have integrated Mailchimp, Thirdshelf and other programs, all without any issues. The helpdesk has been great. Whenever we had a small question or issue, we received quick, friendly and efficient help! We also have switched to Ecom to sell our goods only. Finally we have our inventory in one place. Couldn't be more happy!
We spent a lot of time researching to find the best POS system for our small retail apparel and manufacturing company. Lightspeed's features alone make them an ideal system, but their customer service really puts them over the top for us. In addition to always being there for a phone call or chat when we have questions, they have an exceptional database of knowledge for quick reference and to build employee manuals. From purchase orders, to vendor returns, easy exchanges and backorders, this system makes it easier to run your business well.
Lightspeed has really helped our business, from the easy inventory adding/transfering, to the amount of reports that can be pulled. They even have a time keeping record for employees!
Pros: The user interface was my first draw to Lightspeed. Ease of use and mostly easy workflows pulled me in. We also like the numerous integratabtle add ons available. The multi-store feature works well. Cons: It did not believe in negative numbers but that is changing. We do not like that custom fields don't save the same way as other standard fields.
We've been using Lightspeed in our shop for 3 years now. It's a fully loaded POS with plenty of cool integrations that help manage your shop and increase sales. My experience with customer service has been top notch!
Lightspeed has been our comprehensive inventory, sales, reporting, and processing system for over a year. We love the way the system integrates with QuickBooks and our credit card processor.
I cannot speak highly enough about the ease of use and versatility of this product. From sales, inventory and make sure my books balance its all very intuitive and straight forward. And in the odd time I do get stuck the support team has been extremely helpful with figuring it all out. I would Highly recommend this product to any business looking to move their sales and inventory into a easy straight forward program. I'd give it more stars if I could.
Friendly, helpful and supportive service. Clean and efficient system as well! An all around great bundle.
Retail program itself is great as long as you don't have any issues, however, customer support is horrible. Signed up for the Loyalty Program which was a complete joke. Have been trying to cancel for over a month as the program was not as described and unusable. Have tried to contact support and sales by phone and also email with no response. Customer support/sales claims they have tried to contact us, which they have not. Would not recommend!
Reply from LightSpeed
Jun 11, 2019
Hi Billie Jo, We would like to apologize for your recent experience with Lightspeed, and we hope that we can work together to get things moving in the right direction. We see that you have been in touch with our Customer Success team and we encourage you to continue working with them. Thank you, Lightspeed Customer Success Team
Customer service has always been very helpful and willing to help with price if was willing to re-up earlier than my contract was for and for longer than a year extension
Lightspeed Restaurant has been a lifesaver! It's easily configured, very stable, and the support team is just the BEST. From setup to random questions, I've always felt like we're in great hands. Glitches have been fixed fast, and the software is definitely always improving in useful ways.
Lightspeed has really helped our small business improve efficiency and data tracking - as well as open doors to things like e-commerce and marketing that is helping bring our old systems into the modern age. Also their really responsive and readily available 24-hour service desk is awesome.
We are super happy with how it’a been going with Lightspeed. The service from the start has been amazing. Super helpful whenever any questions or issues have arrised. As we are a seasonal business it takes re-learning everything every year. But Lightspeed is very clear and easy to operate and all of our servers agree. And I just had an extremely helpful onboarding session with Jeremy W where he not only answered any questions I had, but also explained ways that the system could be used to better benefit my business. One of our waitresses worked elsewhere over the winter and said whatever system they were using was awful compared to Lightspeed. So we are very happy with our POS choice!
After running our business for 35 years in the Microsoft based world we fled to the Mac world and into the arms of Lightspeed in 2013. What a paradigm shift! The combination of Apple hardware and Lightspeed software changed everything about our relationships with our product and with our customers. On the product end we were able to easily create child/master matrixes for sizes and colors and style options. We got fantastic reporting on best sellers, profitability etc. The PO/Supplier Invoice system made product ordering and receiving (and printing bar coded labels) a snap. The POS system integrated into a credit card payment system made point of sales interactions fast, accurate and almost foolproof. More importantly by developing an easy to manage customer database we came to know our best customers, their tastes, their sizes, their frequency of visits and that, along with automated emails back to them with birthday coupons and specials designed just for them, turned them from anonymous shoppers to regulars who we have come to know and love. But, even with all that, the best part of Lightspeed is the telephone support staff which is available, knowledgeable and patient. They are the bridge that brought the hardware, the software, the products and the customers together giving us a seamless and powerful business system. It worked for us...I am guessing it could work for you too.
Lightspeed Retail is cloud based POS system that comes with a host of features for the modern retailer. Very suitable for small-to-medium businesses with single or multiple locations. Pricing is scalable depending on the size of the organization. We give them 5 stars even though there are a few flaws, but comparable systems seem to have more flaws, and Lightspeed has an active and responsive system for submitting feedback and a user forum for feature discussion, which I recommend investigating before purchase.
Fantastic choice of software, easy to use, fast tech support, integration friendly, good price. 100% recommended. FREDDY ANDRADE 352 GUEST HOUSE
Great customer service and response time to any questions or help that you may need. Very user friendly, has great reports. Great for keeping track of inventory, money, employee time and much more. Would recommended for other business.
It has been a delight working with Lightspeed as our POS. From getting a quote to installation to day to day usage, the operating system has been intuitive, making it easy to learn/train new employees and reporting on the back-end. When we have encountered a problem, it has been easy to reach out to the technical department to resolve it. And they actually follow up to make sure it is still working!! We are all impressed with the system.
Just participated in first onboarding session and am excited to get our restaurant set up in Lightspeed. During the one hour session, Jeremy gave a great overview of the POS and detailed many of the things that can be done with it. Looking forward to working the system.
i called to get help with matrices and also to create a custom feild and rcvd help from form evan
Lightspeed support is awesome! We have just started using LightSpeed and have been very happy with whole process. They have been available to help and answer any question in a timely and friendly manner. It has been a pleasure to work with them.
Switched over from onsite to Lightspeed Retail. User friendly, great customer service. Relative ease with on-boarding.