With the belief that commerce belongs to everyone, Dax Dasilva founded Lightspeed in Montreal, Canada, in 2005. Lightspeed was named one of Canada’s "200 Fastest Growing Companies by Profit" in 2012. In 2013, Lightspeed built their first US office in New York. The company is out to help businesses manage their online and in-store business with e-commerce integration and offers a cloud-based, point of sale (POS) software system. Lightspeed has never only focused on the ability to generate sales transactions through POS features like a number of other POS providers. Instead, it has focused on helping entrepreneurs, small business owners, and other entities to work smarter and create the best possible experience for each customer.
Lightspeed integrates an e-commerce platform with its POS sale software tools to help each business combine their respective brick-and-mortar and online stores. This provides a way for any retail business to manage both its physical store and e-commerce store in one centralized POS system. Customers are able to see the inventory available and make purchases online with the use of a credit card or other purchasing means such as debit cards, gift cards, and cash. This e-commerce solution not only saves time, but makes running your business much easier.
One of the great advantages of using Lightspeed POS software is the cloud-based system. This software is able to run when connected to the internet in any location. Both cloud-based restaurant POS and cloud-based retail POS are available.
Lightspeed provides a wonderful POS solution to retailers with its POS software that caters to a retailers' needs. This software includes inventory management features, centralized purchasing, employee management, manageable software variations, pricing and cost tracking, inventory customization, data analytics, and low-stock alerts. Users are also able to create customer profiles to better understand what their customers are interested in as well as past purchases they have made there. Other features include, but are not limited to: customer loyalty programs, special order capabilities, layaways, and a variety of payment processing options. Transactions can be made with mobile payments, credit and debit cards, and contactless transactions. Gift cards are also accepted by these POS terminals for retailers.
For business owners, a key feature is the data analytics feature providing real-time data around the clock. This data is exportable and allows for remote reporting. These advanced reporting management features enable the businesses to be much more aware of how the business is doing in one or multiple locations.
Point of Sale software created for the food industry provides users with many features to boost customer satisfaction through excellent customer support. Different types of restaurant POS software provided are: bakery and cafe, quick service, fine dining, bar and nightclub, and hotel restaurants. When beginning, new users can link their favorite accounting apps to the software for credit card processing, etc. These POS terminals facilitate table-side ordering, offline mode functioning without internet connection, and a cloud-based database.
For Restaurant POS in hotels, customers are able to order menu items quickly and easily using the mobile device mobile POS features on a mobile app. This app makes the purchasing process significantly easier. It is as if you had given customers their own pocket-size POS terminals. One of the integrations that has great potential is customers paying from their phones. This has been facilitated by the new credit card capabilities available online.
Similar to the POS for retailers, Lightspeed restaurant POS is equipped with easy-to-use customer loyalty programs. Through this program you can track purchase orders, offer bonus points to frequent visitors, send automated campaigns to members, and analyze consumer insights. The Lightspeed restaurant point of sale solution also boasts real-time data analytics with exportable reports and reporting and employee management between multiple locations.
One other feature that is unique to the food industry is the self-order menu. Here, customers can order menu items from the comfort of their table without the assistance of a waiter or waitress. All of these software features come with new and improved POS hardware which facilitates credit card, debit card, and gift card transactions with its multifaceted card reader and printing receipts with a receipt printer. This eliminates the need for an older traditional cash register, cash drawers, and other out-dated sales integrations.
The majority of Lightspeed's reviews on Bestcompany.com commend the company for its user-friendly platform and remarkable customer service. One of the only complaints against the POS system is that Lightspeed eCom doesn't integrate as easily with all available extensions. Overall, customers are happy with how robust (but easy to navigate) the system is and Lightspeed's 24/7 customer service representatives who were praised for their knowledge and friendliness.
Lightspeed systems have a higher monthly fee when compared to other point of sale software companies. It is around $69 per month, but can vary depending on which point of sale program you purchase. The $69 monthly retail plan includes one register, up to five employee capabilities, personal on-boarding, free automatic updates, and other basic tasks. The basic package may not provide the volume of hardware and integrations needed by a medium or large retail business. As such, it could become quite costly to invest in bigger packages for these larger retail businesses.
Unfortunately, Lightspeed has a few feature limitations such as weight scale integration, expiry date tracking, and fractional quantity tracking. Because of these limitations, Lightspeed is not a good fit for the following business types:
Lightspeed is such an amazing tool. We have both their retail and online portion for our store. If I need any help whatsoever, they will walk me through the process so I can learn it (as I am not tech savvy). We just renewed our after 3 years, I cannot imagine running my business without the help of Lightspeed.
I am still in the onboarding phase of using Lightspeed Retail. Their onboarding staff is helpful, organized, and sensible. I have spent a long time researching 12 different platforms before deciding with multichannel platform to move my electronics business to. There are no perfect solutions, but Lightspeed has shown a willingness to carry me along at my speed, not theirs. I was a user of Lightspeed OnSite for, I think, 12 years before this. Back then I took a chance on a little known company with questionable financing for my most critical business system. Not only did they survive and grow, but they learned and are still learning today. And they are a much more credible competitor in a dynamic business segment. I highly recommend them.
Lightspeed truly understands the realities of a small business. We’ve been with them since there very first version ''onsite'' and now moved over to 'retail cloud-based' and it’s a great solution for us. It's a flexible platform that allows you to all so integrate to 3rd party apps. They are very close to there clients and move quickly on new trending tecnologies.
Lightspeed has been an important part of our cafe for over 3 years. It tracks sales effectively, it's easy to train new employees on, and the customer service is always helpful. The high amount of customization is a very nice bonus!
I have installed numerous POS systems in my 30+ years of experience. LightSpeed is by far the most comprehensive system, yet easiest system to implement and use. There support mechanism is second to none. If you look your question up in help, there will be documentation to answer your question, and chances are there is a video that walks you step by step through the solution. If you feel like you want to get live help, there chat mechanism is one of the best, better yet, the support people on the chat are the most patient and knowledgeable support people in the business. Simply the best. David
FIG Studio Kitchen
We have used Lightspeed for almost 2 years and absolutely love it. Our servers find it much easier going from table to table to take food and drink orders. Any issues we have had are usually fully resolved immediately or within a day or 2. It also makes our account and scheduling much easier. Before COVID-19 started we were about to start their loyalty program but we have put that on hold. Their webinars and customer service is excellent and we would highly recommend their POS system to any restaurant.
Lightspeed is an amazing tool for independent business like ours Editorial Boutique . They are continuously evolving to offer the services of Ecom, integrated payment option, loyalty program. Thank you for helping independent business be more competitive in the market place.
Lightspeed is definitely a full-service POS, not a barebones "budget" choice. That said, it is powerful and has the best support, both from a sales and tech level. I'm looking forward to more integrations, such as Lightspeed Payments, to make the system even more powerful.
Easy to set up. Do not be intimidated even if you are not tech savvy. You will end up wondering how you ever lived without it. I have recommended this POS system to many friends that have retail stores and they are all thrilled with it and thankful for the suggestion!
Been using lightspeed for over 2 years and I am extremely happy. Service is excellent and the software is very user friendly Holly Antoine
I've been a happy user of Light Speed since 2010. Customer service & support is excellent. I have a women's boutique.
Lightspeed makes doing business easy by combining Point of Sale, Ecommerce, and Merchant Services all in one place. They have excellent customer service, and save me time and money. David Cleary Cleary Brothers Vacuum
We are a retail and repair shop that has 1 location. We were looking at a way of integrating our online inventory to our retail, so our inventory can be managed. There are very few things we would change about this platform. Its nice that as the company develops, they listen to customers needs and make relevant changes based on that. It's almost a 1 stop shop for being able to run a successful business. Pros:- ecom and retail link seamlessly -open and close cashes easy for staff -each staff has own login to track sales progress and customers - can limit staffs access to certain tabs that are irrelevant -painlessly easy to submit orders, and create new product -can easily provide quotes for potential customers -easy to do inventory checks from your cell phone, great for purchasing at trade shows or counting stock in warehouse. Cons: -Limited integrated payments -Limited ways to get content linked to other selling platforms -Blog -doesn't do penny rounding for cash sales (canada doesn't use pennies) - creating a work order- we cannot add or remove tabs that show on work orders -system crashes during work hours, (bugs in system) approx every 3 months, which means we have to use manual receipts and cash only.
I run two children's toy stores and we have used Lightspeed for 7 years! It has made a tremendous difference in our ability to transfer merchandise between the two stores, compare inventory and sales levels, and order product at shows with the cloud based POS! Their tech support is AMAZING and if they can't figure something out right away they are very quick to respond when they do figure it out (I've only had to wait 24hrs max).
Our retail store has been using Lightspeed for 5 years and we just renewed our contract. We are very happy with it and see it helps us grow sales, manage inventory, accounting, customer relations, generating sales reports and placing orders. Their customer service is excellent. It is easy to get a hold of a REAL person and I have never had a problem they can’t help to efficiently and quickly solve.
Although difficult initially to set up, it's worked amazingly well and the customer service is exceptional and well-educated! The cloud storage of data and ease of disseminating data is 1st rate.
I have used Lightspeed in a bike shop and it has been absolutely key to success. The ability to use a POS from anywhere, on most platforms is amazing. Support is also a key, and they have been great. Super stable, in 2 years there have only been 2 times the server went down, and both were fixed in under 10 minutes. We have 4 stores, and with a shared inventory, it has made things simpler. Lot's of small customizable menu's gives a range of flexibility. Some con's, to make this a honest review. 1. Building a Special order, and transferring it, is clunky, and hard to train staff on. It works, but could use some streamlining. 2. It uses a shared search, for all of the different tabs. So if you are trying to search for a just a labor type, you have to select labor, every line. Still works, just clunky. 3. Lastly, if you sell an item, not in inventory, there is only a yellow warning, at the top of the screen. would be better if it had a "are you sure" and a red warning. All of this aside, the inventory, labor management, reporting, POS, Work Order, and PO to SO tracking, makes this so much easier. Chris White Store Manager Wheel Sport Bikes Spokane, WA
I've worked with several POS systems over more than 15 years in retail and hospitality. Lightspeed is intuitive, easy to use and powerful enough to handle everything my business needs. The system was in place when we recently purchased a new location; Lauren and the support team have worked tirelessly to ensure a seamless transition. I have yet to run into an issue I can't figure out quickly, or get an answer to instantly. So far, I am incredibly pleased with both the product and the people behind the scenes.
Hands down one of the most efficient, effective and user-friendly Retail POS systems we’ve ever worked with! The LightSpeed team made our switchover to them and setup happen with ease. Their system is cost friendly, reliable and aesthetically pleasing. Training new staff on the system is a breeze. The reporting options are so helpful for close out financials, ordering, staff hours, etc. I can’t speak highly enough about their customer service. It is unlike any support I’ve ever experienced. They not only have the incredible chat feature, but their personable phone support team works with you with such patience and understanding of your issue and walks you through the solution. Then the follow through is unparalleled! I highly recommend LightSpeed to anyone for their POS needs. We have the ipad terminal set up and love it.
We're using Lightspeed now at almost 10 of our locations. Service is always on point, our rep Andrew is always there to answer questions when needed. They even added some functionality features for us, which is almost unheard of. We use their POS at full service restaurants and cafeterias, even a few beavertails locations. Definitely recommend. Josh, Food services manager, Bytown Catering
SO HAPPY with Lightspeed! We are an independent kitchen shop and Lightspeed keeps our inventory, provides a wide array of reports, and works seamlessly with our credit card processor. We could not have survived without the ease-of-use and dependability of Lightspeed.
Lightspeed POS and Ecommerce Software is very easy to navigate! While using the system on a daily basis, it is always fast and if any problems arise, their customer support is available 24/7. They have helped our store many times troubleshoot problems and they are sure to quickly problem solve and get things back to normal at a very fast pace. Lightspeed customer support is always very positive and friendly to speak with as well. We recommend this product to anyone looking for a POS or Ecommerce platform.
been with lightspeed for 7 years now. they have great customer service. i really appreciate how easy it is to set up and configure and change while on the fly. i can customize my cash register and this greatly speeds up checkout. we are a small retail store and kayak rental business and lightspeed handles all of our over the counter transactions as well as our phone in reservation charges. I like that i can use it on any computer/phone/tablet and not just ipad like other systems. this is great for us as we are tough on the equipment in this harsh saltwater environment in which we operate.
I enjoy using it. I have had it for 5 years and it's never given me any grief. Easy to learn and customer service is always available to assist
I researched numerous P.O.S. systems before choosing Lightspeed. It works flawlessly for my retail system. Inventory, accounting ans sales tracking are right on the money, literally. JA Carmel Valley, CA.
Lightspeed is very reasonably priced, user-friendly and meets many of our needs in the wine industry. Customer support is top notch!
Griffin Jewelry has been using Lightspeed for 4 1/2 months. This cloud based system has transformed the way we do business. We are able to readily assist customers, maintain accurate records for inventory, and jewelry repairs/work orders. The cloud based system has simplified the way we track sales and profits. Lightspeed offers a large array of reports to monitor all aspects of our business. Lightspeed is compatible with the use of iPad and Google Chrome. The customer service online chat is available to answer any questions regarding the use of the system. I would highly recommend Lightspeed to anyone looking for a point of sale system that is user friendly.
Lightspeeds customer service has been impeccable since day one. You can reach their customer service team at any time of the day, and they always follow up with a ticket to make sure the issue gets resolved. I am so happy I went with a cloud-based POS system for my retail store, and having it integrate with my online store has been a game changer. Lightspeed's inventory management is very detailed, which was an important factor when choosing a POS system because I have over 3000 skus in store. The loyalty program is very customizable and modern, and customers love that they dont have to download an app.
I was referred to Lightspeed by a friend who has used it for her business. We had a home decor and gift shop. Lightspeed was amazing. Their system was robust, but easy to navigate. They were thorough with scheduling one on one calls to get us set up as well as following through to make sure all was going well. Whenever we had an issue, they were easy to reach. Their inventory system was the best. We had vendors as well as our own products and it was simple to categorize them in a way that made reporting individual sales simple. They have just about everything a business could need! Highly recommend!
While Lightspeed eCom doesn’t integrate as easily with all available extensions, I like the back office customization of eCom and customer service is generally great and responsive. On the Retail side, the interface, inventory system and basic reporting have worked well for me for the past 5 years.
I own a pet supply retail store and grooming salon and have been using Lightspeed since 2015. Lightspeed has consistently exceeded my expectations and become an integral part of our operations. The customer service is amazing when we have questions or need guidance on any aspect of the system. The cloud-based retail system gives me visibility of sales, inventory, and reporting anywhere that I have internet access. I love the flexibility of Lightspeed as it offers a multitude of integrations and options for expanding programs to our customers. We use their gift card and customer loyalty integrations every day. Lightspeed Analytics are an add-on to the price of the standard POS but it's worth every penny! It's like having an analyst crunching numbers for you but for a fraction of the price. 100% recommend.
LightSpeed is the best thing that ever happened to our facility. It does most of the work for you example calculation of sales of each individual product also we use to have to run a month end reports on different sheets of paper, now we can go to category and print our month end report. If there's a problem with light speed it's fixed in a very timely manner. Love LightSpeed
I have been using Lightspeed at my retail brick and mortar business for two years. I have used other POS systems that caused me such problems. Lightspeed is different and the best out there for your money. It has incredible reporting capabilities which is such a time saver for me and my accounting team. Whenever I do have an issue, Lightspeed's 24 hour help line is always available to fix anything that might be going on. It is rare though . . . Usually it runs perfectly for months on end. During events and the holiday season when I am very busy, it has never failed me.
Lightspeed is very intuitive and easy to learn. Keeps accurate inventory. Creating purchase orders and receiving inventory is fast and simple. Less chance for error using printed labels upon receiving, and scanners at the register. Takes less time to check out a customer.
Lightspeed is a very friendly user POS system. I have worked with different systems In the past and this one is definitely the best. Customers support is always there if you have questions. Highly recommend this!
We've been using Lightspeed for just over a year at Club Social Le Scaphandre (Diving Bell) and it has been amazing. After using so many inefficient systems, Lightspeed has been the best for running the bar efficiently. The iPad is familiar, wireless, and the interface is super simple to use. Using their service has improved the operations for all aspects of the bar. Highly recommend!
Awesome service! Love it how it works using the iPad, and it was so easy to train my staff. Great support, keep it up!
We have been using this product for over 10 years. We find it a perfect fit for our retail and service shop. We used OnSite for years, but wanted to have a E-Com Site, so we upgraded to Cloud base. The integration to the new improved Lightspeed was seamless. What blows me out of the water is the customer support with the system. Support from simple chat features to telephone support. Everyone is friendly and knowledgeable. If they dont have a solution for at that moment, they will find it for you. Customer Service is so important and Lightspeed dose not fail in that category. The integration from retail to E-com is amazing to. We love that we can build a website and be fully functional in no time. Would be lost if we didnt have Lightspeed as our POS and E-com application.
I've been with Lightspeed for my brick and mortar store for about 6 years and I wouldn't have it any other way. The interface is super easy and it keeps track of everything from payments to customer information. Reporting is a breeze, so is ordering and keeping track of special orders for customers.
The software is way beyond more capable of handling the load of your thinking. Be ready for exploring the wide range of features in this tool. Make sure to have your team a clear idea of what you want and rest leave it on Lightspeed.
We moved over to Lightspeed about 2 years ago and have been very happy. Remote access via the cloud has been indispensable. Support is always very helpful when we've had a problem or question and features are always being added and improved.
One of my favourite things about this system that sets it apart from others I have used is the ability to work remotely. I can log onto this program on my personal computer and stay in touch with my store and do work even when I am not physically there. They offer 24-hour customer assistance and all team members are highly responsive. I have also found that they have a large number of videos that help you learn the software and self-train if any questions come up when trying to navigate the system at first. That being said, the system is extremely user-friendly and easy to navigate. This is the 3rd POS system I have used and the best one by far! I wish I had made the switch years ago!
We use the e-com from Lightspeed and our experience has been fantastic. We compared it with their competitor, and I found it much easier the set up. Adding a new product, making it visible or invisible, it's easy and quick. The system itself is made for beginners or pros. I find the cost reasonable, when you think that we can have our products around the planet.
LotusVape&SmokeShop (FortMyers - Naples)
Best POS System ever i used , never have any issue , always got my all answers , 100% Satisfied
Best POS app on the market. Period. Even without including their customer service(which is outstanding). I've been recommending it to everyone since and will continue to do so !
I'm very pleased with both the POS for retail and the integrated Ecomm site. It's been almost a full year and while any change over from software has some pain points- i found this system to be easy to learn for me and my employee. Very good support and trust me- I used them! I would recommend this software for any business. I'm a happy customer! Jumping Mouse Beads- brick and Mortar ad well as Ecomm. Go see my sight!
Barrie Pool and Patio has been a user of Lightspeed for multiple years now. We have found this system extremely reliable, efficient, user-friendly and most importantly the support from the company itself is there when you need it. The system is straight forward and I would highly recommend for people who are just starting up a business or even have an existing business.This system is also very easy to teach new hires. It is quite self explanatory.
Lightspeed is incredibly user-friendly. All our staff members were working it easily in no time. The support team responds quickly to any question we've had. The ability to customize parts of the intake screen for our particular retail business has been great--from entering inventory, tracking vendors, generating sales reports, being able to easily track our growth, to customizing the information we gather from our customers. Lightspeed has been a seamless partner from our opening with sales of 20K per month to five times that now.
Lightspeed is super user friendly with top notch customer support. The only issue I have had with it is to change the price of a product made through a matrix you have to go to three different places to change the price in order for it to take effect which is tedious and time consuming. This has been brought to Lightspeed's attention and hopefully a fix is in the works. Other than that we have had no issues and love how Retail works seamlessly with eCom to keep inventory levels accurate.
Our business had been searching for a POS system that was able to handle the huge inventory that we have in addition to the large number of clients that we take care of on a daily basis. We’d tried a few in the past but with one thing or another they just didn’t suit the purpose that we needed. Either the inventory management was lacking or the user-friendliness required to streamline our sales was. Enter Lightspeed. First of all the import of data from our old system to the new was almost flawless and the minor issues we did have were taken care of by a member of their excellent support staff almost as quickly as the issues presented themselves. The inventory management part of the POS is amazing. Not only is it incredibly accurate it’s also super easy to navigate! I can build purchase orders and enter inventory received so much faster than I had been able to in the past. When I say that this has saved me personally hours of time I am not exaggerating! A job that used to take me hours is now done in a matter of minutes. The system itself is so very user friendly that even the least computer literate of our team has no problem navigating the software. Add to the fact that we can use it portably while running on an iPad or other tablet and this system really has improved the way that we are able to interact with and help our clients. We have just invested in the loyalty system that Lightspeed Retail offers and so far we’ve had some very exciting results. All-in-all this system has changed the way that we look at POS systems as well as our marketing techniques. After 12 months of use we jumped right in to a 3 year subscription! I could not recommend this POS more. Well done Lightspeed Retail! Andy Walters, Manager. 23rd Street Body Piercing, Oklahoma City. OK