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LAST UPDATED: June 27th, 2019

One of the leading national suppliers of POS systems, Harbortouch was created in 1998 and has served over 300,000 businesses to date. The company successfully processes about $12 billion each year. Harbortouch boasts widely recognized innovation in its POS service technology.

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The Good

  • No Upfront Costs
  • Online Resources
  • Customer Support
  • Additional Features

No Upfront Costs

Customers have a choice between four different payment plans. Harbortouch does not require upfront costs for any of these plans. The first and most basic payment plan, Payment Systems, has no upfront cost and is completely free. The downside is that customers must install the system themselves and there is only a limited hardware warranty paired with the basic plan. The other plans have many more features:

  • Echo POS Systems: $29/Month—No Upfront Cost. Free Equipment. Self Installation. 24/7 Support. Lifetime Hardware Warranty. Free Paper Supplies.
  • Elite POS Systems: $49/Month—No Upfront Cost. Free Equipment. Free Installation. 24/7 Support + $20/Month. Lifetime Hardware Warranty. Free Paper Supplies.
  • Salon and Spa POS: $49/Month—No Upfront Cost. Free Equipment. Free Installation. 24/7 Support + $20/Month. Lifetime Hardware Warranty. Free Paper Supplies.

Online Resources

The Harbortouch website has a robust selection of support information and tutorials. Customers can request demos, watch videos on a number of different topics, and read the company blog for more general information. The support section of the website offers installation instructions, user guides, and training videos for the following devices, apps, and topics:

  • Billing and Account Maintenance
  • POS Systems
  • Tableside
  • Reservations
  • Harbortouch Online
  • TabbedOut App
  • Inventory App
  • Harbortouch Online Ordering
  • ECR
  • Terminals
  • Wireless Terminals
  • Mobile Solutions
  • ATM
  • PCI Compliance
  • EMV

Customer Support

Business owners who have questions or problems can email, call, or use the live chat feature on the company website. The company’s many years of experience have likely bolstered Harbortouch’s ability to provide quality customer service alongside innovative POS systems.

Additional Features

Harbortouch offers much more than credit card processing. When it comes to sale based pos software, they offer a cash drawer and bank card, receipt printer, other pos hardware, benefits for retail stores, on demand tech support, and other merchant services. 

In addition, it offers inventory management, debit cards, restaurant pos, cash register, sale software, online reservations, merchant account, mobile pos, tableside ordering, a pos terminal, card reader, technical support, inventory tracking, a contract writer, and processing services. 

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The Bad

  • Inconsistent Social Media Activity

Inconsistent Social Media Activity

The company has social media accounts on Facebook and Twitter, yet it hardly ever posts on either. It does have spurts of activity on Facebook, but those are interrupted by months-long periods of inactivity. Though activity on social media is not indicative of poor business practices, it does provide a fantastic resource for customers who might be wondering how a company deals with customer feedback.
   

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The Bottom Line

Harbortouch is a leading POS provider for good reason; the company has many years of experience in an industry that is still growing and adapting to new technologies. Harbortouch has proven that it can keep up with the competition, as newer companies and startups bring new ideas to the industry. Though it doesn’t spend much time or resources on social media, the company is considered an authority in its industry, and the fact that it does not require any upfront costs will make it a no brainer for most customers. We recommend customers consider Harbortouch for its excellent quality of service.

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