One of the leading national suppliers of POS systems, Harbortouch was created in 1998 and has served over 300,000 businesses to date. The company successfully processes about $12 billion each year. Harbortouch boasts widely recognized innovation in its POS service technology.
Customers have a choice between four different payment plans. Harbortouch does not require upfront costs for any of these plans. The first and most basic payment plan, Payment Systems, has no upfront cost and is completely free. The downside is that customers must install the system themselves and there is only a limited hardware warranty paired with the basic plan. The other plans have many more features:
The Harbortouch website has a robust selection of support information and tutorials. Customers can request demos, watch videos on a number of different topics, and read the company blog for more general information. The support section of the website offers installation instructions, user guides, and training videos for the following devices, apps, and topics:
Business owners who have questions or problems can email, call, or use the live chat feature on the company website. The company’s many years of experience have likely bolstered Harbortouch’s ability to provide quality customer service alongside innovative POS systems.
Harbortouch offers much more than credit card processing. When it comes to sale based pos software, they offer a cash drawer and bank card, receipt printer, other pos hardware, benefits for retail stores, on demand tech support, and other merchant services.
In addition, it offers inventory management, debit cards, restaurant pos, cash register, sale software, online reservations, merchant account, mobile pos, tableside ordering, a pos terminal, card reader, technical support, inventory tracking, a contract writer, and processing services.
The company has social media accounts on Facebook and Twitter, yet it hardly ever posts on either. It does have spurts of activity on Facebook, but those are interrupted by months-long periods of inactivity. Though activity on social media is not indicative of poor business practices, it does provide a fantastic resource for customers who might be wondering how a company deals with customer feedback.