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Givex

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Givex provides gift card, loyalty, and point-of-sale solutions that drive customer engagement while also accelerating operational efficiency. Using Givex, all these channels generate valuable and actionable data, protected by maximum PCI security standards. This data is crucial to maintain a competitive advantage in today's fast-paced economy.

Givex operates in over 55 countries and has processed more than 16 billion transactions across a wide array of industries.

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The Good

  • 24/7 Customer Support
  • Free One-Hour Demo

24/7 Customer Support

Givex makes it easy for clients to reach a company service representative; clients can use online chat, open a support ticket, or call the Client Services Helpdesk. The online chat system is great for clients in need of instant help, while the support ticket is for clients having more severe issues with the system.

Although having multiple ways for clients to reach the company's customer support is extremely useful, the best part is that Givex's customer service is available 24 hours a day, 7 days a week, 365 days a year.

Free One-Hour Demo

If a merchant is on the fence about using Givex, the company offers a one-hour free demo. Givex promises that the demo is entirely commitment-free, and Givex will help assess any business challenges the company may be having, share the latest industry practices, and provide a live walkthrough of how Givex can help the company reach its business goals.

Additionally, signing up for the demo is a simple process. All customers need is the name, work email address, phone number, company name, number of locations, industry, and the products of interest (gift cards, POS, loyalty, Uptix, etc.).

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The Bad

  • Lack of Important Information

Lack of Important Information

While Givex thoroughly explains all its products and how it can help a business run efficiently, there is no pricing information on the website. While it is understandable that Givex may not disclose this information since pricing will vary depending on its client's unique needs, it is incredibly frustrating for potential customers not even to have a ballpark price range.

Many customers appreciate a starting price, so they can at least have an idea of how much each system will factor into their budget when they're comparing companies. Although potential clients can call or email the company for a more exact quote, it takes away the convenience of window shopping online.

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The Bottom Line

Givex appears to be a reputable company that offers a number of business solutions, from gift card and loyalty programs to enterprise-level POS. The company even offers a one-hour free demo for interested merchants, so they can test out the easy-to-use platform and see if it's right for them. However, probably the most frustrating thing for potential clients is the fact that there is no pricing information listed on the website. Customers will have to call or email the company for that information.

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