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Epos Now


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20 User Reviews


Overall Score

Epos Now offers business management solutions for small and mid-sized businesses in the retail and hospitality industries. The company provides point of sale (POS) hardware and industry-leading cloud-based software, which comes with the Epos Now AppStore for seamless integrations with payments, accounts, marketing, and other essential business tools. These scalable systems are tailored to individual business needs and come with full training. Premium customer service, support, and software advice is also available 24/7.

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The Good

  • Payment Type Integration
  • Free Trial
  • Customer Support
  • Hardware Warranty
  • Retail System Features
  • Hospitality System Features
  • Retail or Hospitality Hardware Package

Payment Type Integration

Epos Now POS solution systems accept payment by credit or debit card as well as Apple Pay. No matter what type of retail store or hospitality service that you operate, you can quickly accept each payment with the payment processor provided in the software package. Payment processing, purchase orders, and all other transactions can also be monitored with real-time data using the customizable reporting dashboard.

Free Trial

Potential customers can try out the Epos POS hardware and software systems for 30 days without needing to provide credit card information. Take advantage of this to see if this POS service will provide you with the features that will help running your business become easy.

Customer Support

Epos Now systems come with two support options: Standard Support or Premium Support. Standard support includes remote training for all staff, encrypted backup of transaction data, and an upgraded warranty. Premium Support includes those features plus 24/7 phone and priority email support from a highly trained support team. Additionally, customers with either support plan can take advantage of the company’s Swap It service, which provides for delivery of a functional replacement product (while under warranty) within one to two working days as needed.

Hardware Warranty

Any new POS hardware purchased from Epos Now is warranted against manufacturing defects for one year from delivery. Refurbished products are warranted for 90 days. Extended warranties can be purchased within the respective limited warranty periods.

Retail System Features

Finding a retail POS system with all of the services to make running your business easy is not an easy task. The Epos Now Retail POS system features include the following:

  • Web and online integration
  • Barcoding and inventory management
  • Pay on account
  • Promotions and customer loyalty setup options
  • Booking system
  • Create and print A4 invoices
  • Shelf edge tickets and supplier linking
  • Water resistant touch screen
  • Solid state drive
  • All-metal cash drawer

Hospitality System Features

Hospitality System features include the following:

  • Online ordering and booking
  • Customisable table plan
  • Multiple printer support
  • Products and stock management
  • Customer loyalty setup option
  • Multiple choice and popup notes
  • Cover reporting
  • Wet/dry and split bill calculator

Retail or Hospitality Hardware Package

For those seeking to purchase a full package of hardware to accompany software, it can be purchased for $1799 or for a monthly payment of $72 per month. This package includes:

  • A touch screen retail POS or hospitality POS terminal
  • An award willing retail or hospitality software
  • A 80mm thermal receipt printer
  • A high quality all-metal cash drawer
  • A Free EMV credit card and/or debit card reader
  • Installation and configuration assistance

The Bad

  • Contract Length
  • License Fee

Contract Length

The minimum contract length when paying monthly for POS hardware or software is 12 months. If customers cancel before 12 months have passed, they must pay the remaining balance of the contract. After 12 months, the contract automatically becomes a rolling contract, but customers can cancel by giving 30 days notice.

License Fee

All fees are included in the monthly or upfront costs of the first year using Epos systems, but after that the company charges a $270 license fee for each device in use. However, customers with a standard or premium support plan do not pay an additional license fee.


The Bottom Line

Epos Now systems incorporate the most up-to-date features in the point of sale industry, and the company’s free trial offers a risk-free way to test those features before committing to the minimum 12-month contract. The products’ customer promotion and loyalty program features are especially impressive, allowing businesses to create custom promotions, track those promotions, and include images and special offers on printed or emailed receipts. With many pros, if you are not worried about a year-long contract and a licensing fee, this is a product that we recommend that you consider as a POS solution.

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