- Epos Now
Epos Now
check_circle VerifiedEpos Now offers business management solutions for small and mid-sized businesses in the retail and hospitality industries. The company provides point of sale (POS) hardware and industry-leading cloud-based software, which comes with the Epos Now AppStore for seamless integrations with payments, accounts, marketing, and other essential business tools. These scalable systems are tailored to individual business needs and come with full training. Premium customer service, support, and software advice is also available 24/7.
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The Good
- Payment Type Integration
- Free Trial
- Customer Support
- Hardware Warranty
- Retail System Features
- Hospitality System Features
- Retail or Hospitality Hardware Package
Payment Type Integration
Epos Now POS solution systems accept payment by credit or debit card as well as Apple Pay. No matter what type of retail store or hospitality service that you operate, you can quickly accept each payment with the payment processor provided in the software package. Payment processing, purchase orders, and all other transactions can also be monitored with real-time data using the customizable reporting dashboard.
Free Trial
Potential customers can try out the Epos POS hardware and software systems for 30 days without needing to provide credit card information. Take advantage of this to see if this POS service will provide you with the features that will help running your business become easy.
Customer Support
Epos Now systems come with two support options: Standard Support or Premium Support. Standard support includes remote training for all staff, encrypted backup of transaction data, and an upgraded warranty. Premium Support includes those features plus 24/7 phone and priority email support from a highly trained support team. Additionally, customers with either support plan can take advantage of the company’s Swap It service, which provides for delivery of a functional replacement product (while under warranty) within one to two working days as needed.
Hardware Warranty
Any new POS hardware purchased from Epos Now is warranted against manufacturing defects for one year from delivery. Refurbished products are warranted for 90 days. Extended warranties can be purchased within the respective limited warranty periods.
Retail System Features
Finding a retail POS system with all of the services to make running your business easy is not an easy task. The Epos Now Retail POS system features include the following:
- Web and online integration
- Barcoding and inventory management
- Pay on account
- Promotions and customer loyalty setup options
- Booking system
- Create and print A4 invoices
- Shelf edge tickets and supplier linking
- Water resistant touch screen
- Solid state drive
- All-metal cash drawer
Hospitality System Features
Hospitality System features include the following:
- Online ordering and booking
- Customisable table plan
- Multiple printer support
- Products and stock management
- Customer loyalty setup option
- Multiple choice and popup notes
- Cover reporting
- Wet/dry and split bill calculator
Retail or Hospitality Hardware Package
For those seeking to purchase a full package of hardware to accompany software, it can be purchased for $1799 or for a monthly payment of $72 per month. This package includes:
- A touch screen retail POS or hospitality POS terminal
- An award willing retail or hospitality software
- A 80mm thermal receipt printer
- A high quality all-metal cash drawer
- A Free EMV credit card and/or debit card reader
- Installation and configuration assistance
The Bad
- Contract Length
- License Fee
Contract Length
The minimum contract length when paying monthly for POS hardware or software is 12 months. If customers cancel before 12 months have passed, they must pay the remaining balance of the contract. After 12 months, the contract automatically becomes a rolling contract, but customers can cancel by giving 30 days notice.
License Fee
All fees are included in the monthly or upfront costs of the first year using Epos systems, but after that the company charges a $270 license fee for each device in use. However, customers with a standard or premium support plan do not pay an additional license fee.
The Bottom Line
Epos Now systems incorporate the most up-to-date features in the point of sale industry, and the company’s free trial offers a risk-free way to test those features before committing to the minimum 12-month contract. The products’ customer promotion and loyalty program features are especially impressive, allowing businesses to create custom promotions, track those promotions, and include images and special offers on printed or emailed receipts. With many pros, if you are not worried about a year-long contract and a licensing fee, this is a product that we recommend that you consider as a POS solution.
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User Reviews
Star Rating
19 Reviews
Review Breakdown
Sentiment Criteria
Asamnew Asres
Knowledgeable and best friendly customer service.
Tasmin
Had a real struggle this morning with one of our machines and Phillip was great helping me work through things systematically and get it up and running for an event. Great knowledge of the system and really understanding of what we needed.
Alison
Sometimes it can take a while to get through or get a call back but they always help you out and nothing is too difficult to ‘fix’ Gemma today was a great help.
Paul
Good service, helpful and quick. Would use again
Christina
I'm very happy with the customer support of Eposnow. Especially Shannan H was absolutely fabulous. She contacted me right away via phone call and it took less than 10 minutes to make sure that we are set up for the upcoming events successfully. Very appreciated her help and her going the extra mile to answer all my questions! A big Thank You!
Brinley Knowles
I loved EPOS Now because they allowed my husband and I to have a 30 day free trial without putting any money down. This made us feel comfortable and trust the company as we could test it out first. It was great and we signed up after those 30 days because we loved it so much.
Reply from Epos Now
Jan 23, 2019
Hello Brinley Knowles, thank you for leaving a company review, we are really pleased that you took advantage of the free 30 day trial. Your feedback is absolutely correct, this gives our customers the opportunity to trial run the software and see if it is a good fit for them and their business, I'm really pleased to hear you were happy and you have now taken the software on. We look forward to working with you and if we can be of any further assistance please do not hesitate to contact us. Kind Regards James
joann mclaughlin
Michael J was very helpful in our session and guided us through each step very smoothly
Reply from Epos Now
Jun 28, 2018
Hello Joann, Thank you for leaving Micheal such a lovely review. He is a fantastic trainer and will be delighted to hear your feedback. If you have any further feedback you would like to give please email . Kind Regards, Naiomi
Carl Heimerdinger
Michael J. has been a good trainer. He has provided all the information on your system, and helped me work on integrating some of how we do things into your system. I would have given you 5 stars, but we were not informed about some of your extra charges which hurt your rating. Michael has sought to assist us with these short-comings from the sales department.
Reply from Epos Now
Jun 28, 2018
Hello Carl, Thank you for taking the time to leave us a review after going through your training with Micheal. I am glad that he has been able to help you so much. I apologize for any lack of disclosure in regards to any additional cost that you may have encountered. If you do wish to provide any further feedback on this and on Micheal's training please email . Best Wishes, Naiomi
Tina Morales
i felt that he was very well informed and that the tech rep helped me very much even tho his schedule was pretty tough he called in as requested and i really appreciated his help.
Reply from Epos Now
Jun 28, 2018
Hello Tina, I am so glad that we were able to help you. Our tech reps can get very busy but they will always find the time to help our customers and provide a level of service that we can pride ourselves on. We always appreciate all comments and suggestions for improvement so if you have any further feedback please email us at . Kind Regards, Naiomi
Hamal
Michael J Good explanation try to help us out as much as he can.
Reply from Epos Now
Jun 28, 2018
Hello Hamal, Thank you for taking the time to leave a review after speaking with Micheal. It is clear that Micheal is an asset to our team and always goes above and beyond to provide excellent customer service. He will be delighted to read your review. Kind Regards, Naiomi
robbert
I must say hands down the best customer consultant i have ever had. with the headaches around opening a new business and having several odd questions, the tech reps have been very steadfast, always patient, gentle and lovely to talk to putting the effort all the way in their capacity to make things easy for us. i must say support at this quality hard to find. thank you so much we really appreciate.
Reply from Epos Now
Jun 28, 2018
Hello Robbert, Thank you for taking the time to leave us a review. Reviews like this are incredibly important to our support team and we are always delighted to hear feedback like this! If you have anything else you would like to add please email . We would love to hear from you. Kind Regards, Naiomi
Margaret Pearson
Michael J. is thorough in his training, explaining information until I 'get it.' He is flexible so that when I have something to ask that is three steps back in the process or four steps yet coming, he can answer fully or give enough of an answer to move on until full explanation at a later time when that section is being addressed.
Reply from Epos Now
Jun 28, 2018
Hello Margaret, Thank you for leaving such a lovely review of Micheal. Providing quality customer support and training is incredibly important to us and I am glad that we have been able to provide you with the flexible training that you needed. We use all feedback to continually improve, so if you have any more you would like to add please email . Kind Regards, Naiomi
Johnny
customer service provided by mikael was great. got my issues resolved quickly and efficiently. very professional, need more tech like him through out the support world.
Reply from Epos Now
Jun 02, 2018
Hello Johnny, Thank you for providing a review following your recent interaction with Mikael. Reviews like this mean a lot to our Support Team and we are grateful for the time that you have spent publishing this review. We use all feedback to continually learn and improve, and if you would like to provide any additional feedback please email . Kind Regards, Alice
John
Epos Now has been very helpful in giving tutorials about their product to make my initial set up run smoothly.
Reply from Epos Now
Jun 02, 2018
Hello John, Thank you for sharing your feedback with us! It is always a pleasure to received feedback like this and I am pleased that you have enjoyed the tutorials. We continually enhance our learning material to meet our customers needs and I recommend checking out 'Guide Me' which contains a series of interactive guides and training content. Guide Me can be accessed through your back office 24/7 which means that you can complete your training at a time that is most convenient for you! I wish you and your business lots of success. Kind Regards, Alice
Renee m Brollini
epos has been amazingly helpful so far. Hope to continue business with them for many years to come. .
Reply from Epos Now
Jun 02, 2018
Hello, Thank you for providing a 5 star review! We use all feedback to continually learn and improve, and if you would like to provide any additional feedback please email . Kind Regards, Alice
Gail Buchanan
After much research with the various system available on the market today, I elected to go with Epos Now as my POS system. I ordered the complete system about 45 days prior to my business being open. The customer service has been excellent, fast and great assistance in resolving all my questions during this implementation. I am finding the system is very versatile for various types of businesses. I receive weekly scheduled calls from the implementation team. I have not had any problems with getting things organized and setup in the system, very user friendly. There are various apps you can purchase if you choose to, but not all are necessary and some are free. The system really is a out of the box system. The company likes to hear how to improve and even has options for you to vote on various feature improvements and/or make suggestions of your own and they really act/respond to you about them. Great company and support team. I am glad to be part of it!
Reply from Epos Now
Jun 02, 2018
Hello Gail, Thank you for sharing your feedback with us! We are extremely pleased to welcome you to the platform and it is great to read that your first impressions have been positive. Our software has been designed to make your life easier and we look forward to being part of your continued success story! Kind Regards, Alice
Deyanira
Epos Now is a great point of sale and had helped our company to make everything easy for our clients and staff.
Reply from Epos Now
Jun 02, 2018
Hello, Thank you for taking the time to share your feedback with us! Our aim is to continually improve the lives and businesses of business owners and it is great to read that we have added value to you! Our software is designed to make your life easier and if you have any questions or would like to provide any additional feedback please do not hesitate to contact our Support Team. Kind Regards, Alice
Pink Pedal
Michael J. was an amazing help to us. We LOVE eposnow!!!! Favorite POS system out there!
Reply from Epos Now
Jun 02, 2018
Hello, Thank you for providing such a wonderful review! It is great to read that you love Epos Now as much as I do and that you have been impressed with the service that you have received. Our Support Team are on hand to help 24/7 therefore please don't hesitate to get back in contact if you require any further help or would like to find out how we can add even more value to your business! Kind Regards, Alice
Ahmed Farghaly
quick and professional first time to not be on hold long time thanks
Reply from Epos Now
Jun 02, 2018
Hello Ahmed, Thank you for sharing your feedback with us. I am glad that your recent interaction with our Support Team was quick and professional. We have recently recruited several new team members which means that you will now be able to get through to us in record timing! Kind Regards, Alice
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