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Coastal POS

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LAST UPDATED: September 9th, 2020

Coastal POS aims to help businesses accelerate and achieve their ultimate potential by offering the fastest and most reliable point-of-sale equipment. The company's staff is knowledgeable and kept up to date with all the industry's practices to ensure that its clients operate as efficiently as possible.

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The Good

  • Specializes in HarborTouch Systems
  • 24/7/365 Support Team
  • High-Risk Merchant Accounts Accepted

Specializes in HarborTouch Systems

Coastal POS specializes in Harbortouch point-of-sale systems such as the Harbortouch Onyx and the Harbortouch Echo. 

The Harbortouch Echo is an excellent system for basic retail, kiosks, food truck, restaurants, and cafes. 

The Harbortouch Onyx is unmatched in reliability and functionality and works best for casual and fine dining, bars and nightclubs, advanced retail, quick-service restaurants, food delivery, and salons/spas. 

Coastal POS's merchant software and hardware come with custom programming, free set-up, and 24/7 customer support. 

24/7/365 Support Team

One of Coastal POS's top priorities is customer satisfaction. The company does its best to provide clients with personalized service every time they call in. Coastal POS boasts that its staff is available to help 24 hours a day, seven days a week, 365 days a year. And whether you have a question about programming or need help with the system, Coastal promises to be there. 

High-Risk Merchant Accounts Accepted

Coastal POS now offers high-risk merchant account processing with its partner HRMA-LLC. 

As many high-risk companies struggle to find a financial institution to underwrite them, it's nice to see Coastal POS expand its services to various industries.

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The Bad

  • Limited Service Area
  • Undisclosed Information

Limited Service Area

Coastal POS's service area is fairly limited, but serves the following counties in South Carolina:

  • Charleston  
  • Dorchester
  • Berkeley
  • Horry
  • Florence
  • Georgetown
  • Beaufort

However, Coastal POS also offers its services to those in Chatham County, Georgia.

Undisclosed Information

Unfortunately, Coastal POS's website is missing some essential information. The company does not disclose anything about pricing(monthly fees and upfront costs), contract length, integrations, warranties, product updates, etc. While the company heavily encourages customers to call for more information, it would help Coastal POS to include this information on the website. This would allow potential customers to easily compare Coastal POS to other providers and make an informed decision. 

The website mentions a free demo and free equipment placement but does not give any more information. 

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The Bottom Line

Coastal POS claims to offer the latest POS equipment, including touchscreen, cloud-based POS cash registers, ATMs, and merchant services. However, we recommend that consumers do their research before purchasing anything from Coastal POS. Unfortunately, the company's website lacks information regarding pricing, contracts, warranties, product updates, integrations, and many other details that we'd expect from a point-of-sale company. Coastal POS does encourage potential customers to call for more information, but it would be better if the company just provided this information upfront.

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