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Cake from Sysco

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CAKE from Sysco was founded in the San Francisco Bay area in 2011 after being acquired by Sysco. Its goal is to provide simple, intuitive, and cost friendly point of sale (POS) solutions for restaurant owners. This is done through affordable hardware, excellent customer service, special restaurant POS features, and transparent pricing. This POS service uses cloud-based technology to provide payment processing, inventory management, reports on transactions, and much more all in one place. It is important to note that this is not a retail POS service provider.

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The Good

  • POS Solution Options
  • POS Hardware
  • POS Software
  • Credit Card Processing
  • Pricing
  • Other Features

POS Solution Options

CAKE from Sysco provides a number of different POS solutions for consumers to choose from. They include the following:

  • CAKE Point of Sale
  • Guest/Customer Manager
  • CAKE Online Ordering
  • Full Service Restaurants
  • Quick Service Restaurants
  • Bars and Pubs

POS Hardware

The POS hardware offered by CAKE from Sysco includes POS terminals, a card reader, POS payment cube, thermal receipt printer, and a cash drawer. Each of these items are available for sale or for lease online. Each of these items is available in either black or white. If you plan to use any software services from CAKE from Sysco, you will need to invest in its hardware as it does not function properly with third-party software. Hardware integrations have been made with ChefTab and OrderPad to provide kitchen display systems and to facilitate mobility and table-side ordering and line busting.

POS Software

POS Software from CAKE from Sysco only works on CAKE from Sysco hardware. This software comes with a number of important basic features to ensure quality service. These include the following:

  • Cloud-based technology — This point-of-sale software allows restaurant owners to access data from any location to look up reports and see how the business is flowing. Cloud-based restaurant POS allows for automatic software updates to ensure that you will always have the newest and most recently improved features on your Restaurant POS system.
  • 24/7 support — It is important to CAKE from Sysco to ensure that all products are intuitive and reliable for all users. If there ever is an issue with the service that you are using, reach out and seek assistance from the customer service support team.
  • Training portal — CAKE University provides a number of helpful tips and tricks, videos, and articles to help restaurant owners not only to get back in business, but to improve their business as they do.
  • Security — All transactions made with the CAKE payment processor are monitored to ensure quality service. This includes credit card, debit card, and contactless payment processing.

Credit Card Processing

Point of sale systems should provide a number of credit card processing options and CAKE from Sysco certainly does. It accepts payment from Visa, MasterCard, Discover, and American Express credit cards. With integrations from eCard systems, CAKE from Sysco is able to accept and process gift cards as well.

Pricing

If you are interested in investing in a point of sale system, compare pricing with other service providers. This POS solution has pricing split up into two segments.
Hardware — If you would like to purchase or lease CAKE hardware, you can do so for just $69 per month. This package provides you with one of CAKE from Sysco's POS Terminals, a receipt printer, cash drawer, and an easy-to-use 15" touch screen.
Software — Similar to the pricing for the hardware, you can purchase a software package for $69 per month. If you add additional terminals, there is a $49 fee per month for each one added.

Other Features

A couple of other key features to help make restaurant management easier are also included with this POS software. They include the following:

  • Barcode Scanners
  • Streamlined Workflow
  • Table Management
  • Table Orders
  • Tableside Ordering
  • Table-side Payment Processing
  • Reservations
  • Waitlist Management
  • Gift Cards
  • Reporting
  • Kitchen Display
  • Offline Mode
  • Combos and Modifiers
  • Employee Management
  • Accounting Integration
  • Flexible Discounting
  • Customer Loyalty and Promotions
  • Mobile POS Integrations
  • Online Reservations

A number of these features do require an extra fee on top of the basic pricing package for the hardware and software.

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The Bad

  • Special Programing
  • Reporting

Special Programing

In some POS system reviews for CAKE from Sysco, consumers have mentioned that they have run into complications when attempting to create specially programmed menus or promotions. For example, some customers who attempted to set up recurring discounts such as a happy hour discount, said that it was fairly time-consuming and complicated.

Reporting

Though reports are available, some customers have found that a number of reports that they would like to have are not available.

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The Bottom Line

As a restaurant point-of-sale system providing services to full service restaurants, quick-service restaurants, bars, and pubs, CAKE from Sysco is a great option for your POS sale software. Though this POS solution does not work for retail businesses, it provides excellent service in the restaurant industry. With reporting and analytics, management, payment processing, customer service and management, and much more, we recommend looking into using CAKE from Sysco as your POS restaurant point-of-sale solution.

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Joannetta Jarman Secaucus, NJ

We were apprehensive at first to try an electronic system but our grandson convinced us to try one location and we fell in love with the system and bought more. We love the fast and easy reporting it does for us. Our customers love the easy reward program.

3 months ago

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