Founded in 2001, California-based Inogen manufactures and distributes medical equipment including both at-home and portable oxygen concentrators. Inogen’s portable oxygen concentrators have been clinically validated through research, development, and testing for 24/7 use.
The Good
- Lifetime Warranty
- Device Options
- First-Time Patient Resources
Lifetime Warranty
Inogen is one of the few portable oxygen concentrator companies that offer a lifetime warranty on its products. Though the default warranty is three years at the base price, Inogen sells a number of different “Freedom Packages” that provide customization for the needs and preferences of the patient.
For example, a customer can purchase the Inogen One G4 oxygen concentrator for $2,295 with a 3-year warranty or the customer can upgrade to the next tier up for an additional battery and a lifetime warranty on the device for $3,195.
All oxygen concentrators, regardless of the package purchased, are eligible for a 30-day, risk-free trial and free shipping.
Device Options
Inogen sells a larger-capacity at-home oxygen concentrator that is relatively lightweight, small, and quiet compared to other at-home systems. Patients requiring constant oxygen may want to consider the at-home system in addition to a portable concentrator so they don’t have to worry about charging the portable system’s battery as frequently.
First-Time Patient Resources
The Inogen website provides a thorough introduction to the benefits of oxygen concentrators, the safety of the devices, and answers to frequently asked questions about oxygen therapy and portable oxygen concentrators specifically. Prospective customers can request an even more detailed information kit for free.
The Bad
- No Financing Available
No Financing Available
Inogen does not appear to provide payment plans for the purchase of any of its oxygen concentrators. Each product must be paid for in full at the time of sale.
The Bottom Line
Inogen has made an effort to get its portable oxygen concentrators tested for peer-reviewed and published research about its ability to provide oxygen efficiently both night and day for most patients. It offers an at-home oxygen concentrator if a combination of portable and at-home solutions are deemed best for a patient.
The best selling point of this company, though, is the option to upgrade to a lifetime warranty. That’s simply not an option in most other portable oxygen concentrator companies. For such a large investment in medical equipment, it’s worth the extra money to get your device covered for a lifetime rather than the default three years.
Disclaimer
As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. See our How We Rank page for more information regarding our ranking algorithm.
All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify our review moderation team.
User Reviews
Star Rating
0 Reviews
Review Breakdown
Sentiment Criteria