Opening its doors in 1979, Burton & Sons is a family owned and operated plumbing business that services the residents of Michigan. The company boasts the highest quality plumbing service in the Metropolitan Detroit Area. It also claims to specialize in designing, engineering, and installing its own comfort systems for customers.
Perhaps because of its roots as a family owned and operated small business, Burton & Sons offers great customer service. The company website has an online chat for customers with any immediate concerns or questions. Additionally, there is a “deals” section on the Burton & Sons website that lists all of the special offers and deals provided by the company. The website also features financing options, a newsletter with tips, and instructions for maintaining plumbing products.
On the company website, Burton & Sons details its refund policy. If customers aren’t satisfied with company services and products, Burton & Sons will “remove the system and cheerfully refund the entire amount of the contract” within 30 days of the customer complaint.
Customers who have an emergency repair problem will be glad to know that Burton & Sons offers 24/7 repairs in emergencies.
Burton & Sons has been in business since 1979 and has been working hard since the beginning. Additionally, those years of industry experience are concentrated in only one state, meaning the experts at Burton & Sons know the community and local issues well.
Burton & Sons only operates in Michigan, so potential customers may be disappointed.
Burton & Sons does HVAC services as well as plumbing. Though it increases the type of work the company can do on a home, it could decrease the level of effort employees are able to put into plumbing services.