Shutterfly.com is an online photo sharing and printing service based in Redwood City, CA. Best known for its line of customizable photo books, Shutterfly was created in 1999 and went public in 2006. They company's customer base is heavily skewed toward women, who made up 80% of its users in 2013. In August of 2014, Shutterfly had 2.6 million customers with 4.2 million orders generated.

Shutterfly has several sister companies, which include Tinyprints, Wedding Paper Divas, Treat, Borrowlenses and This Life.

Top Ranked Companies

company logo
#1 CanvasPeople chevron_right
8.6 Overall Score
4.7
starstarstarstarstar_half
(1,039)
company logo
#2 Google Photos chevron_right
6.9 Overall Score
4.8
starstarstarstarstar_half
(26)
company logo
#3 Instagram chevron_right
6.7 Overall Score
4.5
starstarstarstarstar_half
(73)

The Good

  • Free accounts
  • Editing tools
  • Keepsake and gift items

All Shutterfly accounts are free and feature unlimited photo storage, as well as unlimited file sizes for photo and video uploads. Once you create a Shutterfly account, you can choose to upload files from a computer, mobile device, iPhoto, Facebook, Instagram or Picasa. If you have a very large group of images to upload, you can mail them to Shutterfly on a CD or DVD, and Shutterfly will then upload the images to your account for free.

Shutterfly has a simple editing tool for uploaded images. You have the option to crop, apply a border, apply a color effect, rotate and fix red-eye. There is also a Videogram feature that enables you to compile photos and music into a shareable video for friends and family. Both of these tools are free to use with your Shutterfly account.

The biggest benefit of using Shutterfly is gaining access to its keepsake and gift items. You can choose from photo books, cards, stationery, prints, calendars, home décor items, posters and many other photo gifts. Shutterfly offers templates and tips for items like photo books and stationery, so you'll be able to easily create appealing gift items even if you don't have any previous experience.

Shutterfly has a Help Center in which you can search specific questions and find answers in the FAQs. Shutterfly does not offer tutorials but does feature some free design tips throughout the site.

If you'd like to share your photos, you'll need to send notifications to friends and family members through Shutterfly. Shared albums and photos are not made available to the general public, however anyone who has received a share link can view, save or re-share the photos, as well as order prints and other gift items featuring those photos. You can also protect your photos with a password, so only those who know the password can see your images. If you'd like to get a bit more social, you can share your Shutterfly photos to Facebook or other social media sites - however Facebook is the only social network that can be linked directly to your Shutterfly account at this time.

The Bad

  • Limited storage
  • Limited accepted formats
  • No online community

A major downside of using Shutterfly for storage is the way it limits your download options. You can upload large or high-resolution photos to Shutterfly and the site will save them at full-size - however you won't be able to download them at full-size. If you're sharing with friends and family so that they can also use the images, a simple right-click won't let them download the photo at its fullest quality. This is somewhat of a security measure, however it could also limit your sharing capability - or the ease with which you can retrieve photo files if you don't have them saved anywhere else than Shutterfly. To get full-size copies of all your files on Shutterfly, you'll have to pay a small fee and have an archive CD created that will then be mailed to you. The CD will cost you $9.99 and up, depending on how many images you have.

Photo files must be in JPEG format to upload them to Shutterfly. If you commonly have PNG or other formats, this may create an inconvenience for you because you'll have to convert the files to JPEG before uploading.

Shutterfly may not be best for amateur or professional photographers, as it doesn't offer any online community, method for obtaining feedback or tutorial resources. In addition, the limited sharing options will make it difficult to showcase work. The highly-secure sharing and the ample gift item options make Shutterfly ideal for families looking to save their memories, though.

The Bottom Line

Shutterfly is okay: although we're a little bit wary of Shutterfly, the site seems to be a useful free resource overall. You'll be able to take advantage of unlimited uploads, decent editing tools, secure sharing methods and easy design templates for gift items. Remember that you won't be able to easily retrieve full-size copies of your photos, though; it may be best to use Shutterfly for sharing and creating gift items instead of as your sole storage location - be sure to back up copies of your photos elsewhere for quick (and cheaper) access to your photo files.

Why Can I Trust Bestcompany.com arrow_drop_down

User Reviews

Star Rating

3.7
starstarstarstar_halfstar_border

35 Reviews

Review Breakdown

5 star
43%
4 star
23%
3 star
11%
2 star
3%
1 star
20%

Sentiment Criteria

Value for your money
starstarstarstar_halfstar_border
Quality of product or service
starstarstarstarstar_half
Customer service
starstarstarstar_halfstar_border
Company trustworthiness
starstarstarstar_halfstar_border
search cancel
starstarstarstarstar

Wendy

October 26th, 2020 Park City, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I made a photo calendar using Shutterfly. It was easy to do and fairly inexpensive with the coupon I found online.

starstarstarstarstar

Shante Reeder

September 5th, 2020 Ogden, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I love looking here for unique gifts. Over the years I have purchased calendars, cups, and greeting cards. The quality and price is great!

starstarstarstarstar

Nicholas Genes

February 18th, 2020 Los Angeles, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

I love how they turned their photo printing into unlimited photo storage. They figured out a way to give me what I needed and add their super cheap photo printing to it. Awesome!

starstarstarstarstar

Hallieford

February 18th, 2020 Arlington, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I love Shutterfly for storing pictures. I get emailed with pictures that I uploaded 10 years ago. It’s fun to go down memory lane.

starstarstarstarstar

Corinne Craig

February 9th, 2020 Eagle Mountain, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I’ve used Shutterfly for over 12 years! There’s always a great coupon. And the product quality is great.

starstar_borderstar_borderstar_borderstar_border

Jina

January 29th, 2020 West Lebanon, NH DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I am not the one to post bad reviews ever, however this one was pretty heartbreaking and I want to help others by sharing this. My grandmother went into the hospital with only 30% of her heart working near Christmas. I ordered from Shutterfly like I always do. This time I ordered a cross with my grandmother's picture with us on there. No warnings showed up so I ordered it. It came in very blurry but I did not have time to contact Shutterfly and get a new one before Christmas, so I gave the blurry one to my dad. He cried and I promised I would get him a new one. I called them the next day, a wonderful woman said that even she had issues with it when she ordered one herself and helped me figure it out. She said that I could contact them again before ordering to ensure the second one would be right which the person said it was perfect. I saved the chat of the person who helped me. It came in blurrier than the first one. I just called for help again when the rep and her manager refused to help me because I accidentally entered in a different email address (same name) on the order than the one on the account. I was heartbroken that after 10 years of many orders, they would not help me with something that means so much to me and my family. I am now on the search for a new company for my future orders. Hope this helps.

starstar_borderstar_borderstar_borderstar_border

Laurel Karna

January 29th, 2020 Fargo, ND DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Seriously hating on Shutterfly. They have so many gimmicks and "sales". They say you are saving on prints but then charge you an inordinate amount on shipping. My last order, I specified, one by one, no white borders, no cropping and no Shutterfly filters and they got it all wrong. Their website makes it difficult to see how exactly you ordered your prints, but it is there. So don't assume that you ordered it wrong (I think that's the idea). Shutterfly did make it right and customer service was responsive. However, who needs the hassle? I'm looking for alternatives so that I never have to order from Shutterfly again.

starstar_borderstar_borderstar_borderstar_border

Arash Shir

November 14th, 2019 San Jose, CA DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I went with Shutterfly because I have heard their name many times before and I thought they would be good. I ordered a photo book (about 40 pages) as a gift for my partner. First, they start showing you rates at about $20 to get you in but before I know it grew to about $100. I had so much time invested in creating the photo book that I just said fine I'll pay the $100 and also I paid $20 extra for rushed service. Once the order was placed their status showed guaranteed delivery in 7 days (which I had to have it by then) but after day 6 I noticed that status was still "in production". I called them and they lied to me that it will ship out in a few hours and that I should have it on the 7th day. on the 7th day, status didn't change and I call them again and after pressuring them to give me the straight answer they finally tell me that it's going to be late even though they charged me an additional $20 for "guaranteed" delivery on the 7th day. They left me in the dry and now I have to figure out what I can gift to my partner on the last they when I'm also working. Totally unacceptable, I won't be going back to Shutterfly anymore.

starstarstarstarstar

Kimmi

November 13th, 2019 Riverton, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

For Christmas I give my kids a photobook from the previous year. After learning a few tricks it is now easy but a little time consuming to create these books. I am pleased with the quality of the product. My kids flip through these books often and they have held up just fine.

starstar_borderstar_borderstar_borderstar_border

Emily

June 29th, 2019 Dallas, TX DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I ordered a book on a Monday to have for a party on a Saturday night. I paid extra for shipping, and their website said it would arrive by Friday. I checked on Thursday and it was still "being created" - which means there was no way it would arrive by Friday. This was a very special event, that people flew in for, and this book was for people to be able to write in. Due to Shutterfly not following their own guaranteed, we do not have a book in order to document this event. Had their website been honest about production time, I would have had time to make other arrangements. However, now I am here with no book. This is the second time in a row, that they have been delayed, and I have not had something I need in time. And they do not care. I am done with their company.

starstarstarstar_borderstar_border

Shelley

June 6th, 2019 Fall River, MA DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstar_borderstar_border

I have made many (at least 30) photo books through Shutterfly. They are very good quality and their customer service is great when there’s a problem. My only complaint is that they no longer have a photo story app to make the books. Doing it through the main website is awful! It’s not user friendly and it’s very tedious. Is there any hope they will bring back a more user friendly app to make books with?

starstarstarstarstar_border

Katie Marz

December 18th, 2018 Orem, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

Shutterfly is a nice site to make books and mugs and calendars and other things with photos on them. The quality is always great, but the process of getting your photos onto the site is a little annoying.

starstarstarstarstar

Eric

November 20th, 2018 San Diego, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Shutterfly is great for sharing photos and even better for getting your photos onto other objects. We have used this for things from Christmas cards to making scrap books. Love it!

starstar_borderstar_borderstar_borderstar_border

Steven Dixon

November 3rd, 2018 San Francisco, CA DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I ordered 80 holiday cards and envelopes from Shutterfly. I intended to have both addressees and the return address shown on the envelopes but made a mistake. I spent 39 minutes on the phone with a Shutterfly rep and she refused to let me order corrected envelopes. Shutterfly insisted that I spend another $200 for new cards in order to get corrected envelopes. I will never do business with them again. A terrible terrible company.

starstar_borderstar_borderstar_borderstar_border

Unable to access your photos at this time

October 10th, 2018 Wayzata, MN DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Haven't been able to view my photos this week. Customer service just gives me lame excuses. A few weeks ago I wasn't able to upload photos, but was the following day. Also customer service doesn't follow through with promises to call back. They seem to look for an easy way out of helping with issues. They blame it on others why things don't work. The bottom line for me is, if I can't make the site work I don't spend my money at Shutterfly.

starstarstar_borderstar_borderstar_border

Willo Oswald

September 30th, 2018 Portland, OR

The goal, the design of the shared site is great. The execution is not great. Full of links that don't do anything, links that lead to a gray screen, and the necessity of re-entering the urls, sometimes repeatedly, to get any page to load at all. What we wanted was a site where everyone could share their reunion pictures with a minimum of fuss. What we have is a site where one member was able to post, but no one else can. My computer is new, my experience vast. IT"S NOT ME!

starstarstarstarstar

Shari Evers

September 16th, 2018 Lehi, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Shutterfly is amazing! I make a photo album every year for each of my five kids. Being able to upload the photos right from my phone onto the app saves so much time. The photo album designs makes it super simple to create and navigate. And when I need photo prints I can order them through Shutterfly and pick them up the same day at a local Walgreens! Love!

starstarstarstarstar_border

Sara Jane

July 18th, 2018 Crestwood, KY DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I used Shutterfly initially when it was fresh on the market. Good quality books and prints. But I do find them more way more expensive than other services. If you can get a good coupon, it makes it worth it.

starstarstarstarstar

Hunter Kasprzyk

July 1st, 2018 Gilbert, AZ DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Great for christmas card or any family cards that need to be made. Simple and easy to use.

starstarstarstarstar

Nana Asiata

June 6th, 2018 Herriman, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

My aunt makes photo albums using Shutterfly. The quality is great and they make the album making nice and simple.

starstarstarstarstar

H Moore

May 31st, 2018 Lehi, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Shutterfly has a great service, and I've made photo albums for my kids throughout the years.

starstar_borderstar_borderstar_borderstar_border

Whippetmom

January 24th, 2018 Harrisburg, NC DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

I've ordered photobooks for many years and this year the quality has changed completely. The pages are thinner and the lay flat pages do not lay flat like in the past. It was completely disappointing - especially for customer service to tell me no changes have been made when I have previous books that clearly show a significant difference. Offered a 30% refund - so much for 100% happiness. At 50% off still paid over $350 for the books.

starstarstarstar_borderstar_border

nancy Constantine

January 19th, 2018 Milford, NH DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

I have been a shutterfly user for a long time, 8 years or so. I have never had problems using shutterfly until this past year. I cannot upload any photos that are large resolution. My photos are 2-10 megabites in size and it wont let me upload these anymore. I have to downsize everything to KB. I am looking for other places now to make books. My latest book was not to my liking at all. The photos are just not enough resolution for me. I've tried everything and I don't know what changed but I don't like it.

starstarstarstarstar_border

Tiffany

December 18th, 2017 Phoenix, AZ DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I love Shutterfly! I use them every year to make a calendar for my family and my parents. I have also ordered photo books and Christmas cards from them The quality of their products is awesome and their website is easy to use. It is easy to customize your projects and they often have amazing coupons and promo codes! Once my calendar got shipped to an old address and the customer service team was quick to get my calendar sent to my new address at no additional cost!

starstarstarstarstar

Jacinda E

December 14th, 2017 Sandy, UT

I just used it to help my sister get the calendar she makes for my mom each year of all the grandkids. Easy to add pictures on a desktop. Tried to add pictures from my phone to the mobile app... Did not work. Overall I like sharing pictures using Shutterfly.

starstarstarstarstar

Cassidy Gundersen

December 13th, 2017 Orem, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Shutterfly makes the cutest little photo books. I make one every year for my husband for our anniversary. Their prices are affordable and their options are really cute and customizable. They make great gifts too!

starstarstarstar_borderstar_border

Lindsey

December 10th, 2017 American Fork, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstar_borderstar_border

I like Shutterfly, but I enjoy other sites much better for photo sharing, storage, photo books, etc. I think the site could be more presentable and user-friendly like its competitors.

starstarstarstarstar

Hannah

December 7th, 2017 Pleasant Grove, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I love Shutterfly. I order all my photo books from them, and the quality is always stellar. I've also ordered Christmas cards from them with the same results. I'll continue to use them in the future!

starstarstarstarstar

Pete

October 30th, 2017 Centerville, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I've had 3 or 4 books made for me and my family that are all pictures from recent vacations that we went on. The books are well made and the pictures look great in them. It's nice to have a book like that to help you remember the good times.

starstarstarstarstar_border

Jonny Hancock

June 10th, 2017 Draper, UT

Shutterfly is really easy to use. I have purchased several calendars and photo books full of family pictures for my mom and she absolutely loves them! Never been disappointed!

starstarstarstarstar_border

Kennedy Roche'

June 9th, 2017 Saint George, UT

Fantastic photo products with a huge variety and amazing options! Special offers and discounts are regularly available, and the quality is professional. Things are shipped quickly, their prices are great, and I have loved everything I have ordered.!

starstarstarstarstar_border

Sav Flo

June 7th, 2017 Salt Lake City, UT

Their prices are great and I love the book options they have! I was pleased with the book that I got in the mail. The quality was great!

starstarstarstarstar_border

Maile Curtis

June 2nd, 2017 Salt Lake City, UT

I love using shutterfly for all of the invitations and announcements. Ordering from them is really easy and convenient. I also I like their prices and the deals that they offer during the holidays.

starstarstarstar_borderstar_border

Sheryl Wilson

May 31st, 2017 Salt Lake City, UT

Shutterfly makes it so easy to edit my picture books. The product is superior. I always wait for their half price coupon to buy my books.

starstarstarstarstar_border

Chelsea Stewart

May 31st, 2017 Salt Lake City, UT

I've made multiple photo books through Shutterfly and LOVE them. The prices are expensive, but if you watch the deals every few months or so they run a good deal and they are more affordable. I've also made calendars and they were awesome! Great products you will love!

  • 1