Petco vs PetSmart

Kaitlyn Short
Kaitlyn Short | Contributor
Pet owners throughout the United States are probably familiar with the two largest pet retail stores, Petco and PetSmart. While these two juggernauts often get confused for the same company there are some noticeable differences. 

PetSmart is the world’s leading pet retailer. The company has over 1,600 stores throughout the United States, Canada, and Puerto Rico. In 2018–2019, PetSmart raked in about 5.32 billion U.S. dollars. The company proudly boasts being the largest pet specialty retailer for all pet services and solutions. 

Petco is the second-largest pet retail company in the industry and claims to be the leading supplier of premium pet supplies. Petco operates in more than 1,500 locations across the United States, Mexico, and Puerto Rico. 
Petco logo verified_user
#2 Petco
6.0 Overall Score
3.6
star star star star_half star_border
(186)
PetSmart logo
#3 PetSmart
5.7 Overall Score
4.2
star star star star star_border
(191)

Overview

Petco

Price

$0-$200

Returns

60 days

Time in Business

56 Years

PetSmart

$0-$350

60 days

35 Years

Ratings

Petco

Overall Score
6.0 of 10
Review Score
3.6
star star star star_half star_border
Value for Money
3.8
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Quality of Product or Service
3.9
star star star star star_border
Company Trustworthiness
3.8
star star star star star_border
Likely to Recommend
5.7 of 10

PetSmart

5.7 of 10
4.2
star star star star star_border
4.2
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4.4
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4.4
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7.4 of 10

Reviews

Petco

Number of Reviews
186
Review Breakdown
3.6
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5 star
37%
4 star
31%
3 star
9%
2 star
5%
1 star
19%

PetSmart

191
4.2
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5 star
49%
4 star
32%
3 star
9%
2 star
2%
1 star
8%

Reviews for Petco

Helpful Favorable Review

star star star star star

Diana Lawrenceburg, KY

I have shopped at Petco 340 Leonardwood Rd, Frankfort, KY 40601 this past year (2021) and have been very please with the help I received. August 6th and 11th I shopped and was extremely pleased with how they smile even when you are returning an item for another. What a Great Team You Have At That Store Alison, Ryann, Zach and Eric Thank You For Making Want To Find Reasons To Stop In, Spend Money And Leave With A Smile. Diana :)

2 months ago

Helpful Critical Review

star star_border star_border star_border star_border

Hopeless Worcester, MA

Ordered dog food waited 4 days unable to track package called customer service was told package at Warehouse told them keep and give me refund would not do anything for me can't understand person I talked to terrible company to deal with go with CHEWY they are the BEST!! Prices good and order arrives 1-2 days any problems solved while on phone with them go out of their way to help you STAY AWAY FROM PETCO I know I'll never buy anything from them again lie and tell you order shipped still at Warehouse checked right after getting off phone with them BEWARE

2 years ago

Reviews for PetSmart

Helpful Favorable Review

star star star star star

Desiree Pleasant Grove, UT

PetSmart has everything you need for your pets! There's a lot of variety of toys, treats, and pet food that I like to get for my fishes and rabbits. I always go to PetSmart and I love the animals that they have, my family and I always like looking in the store to see them.

10 months ago

Helpful Critical Review

star star_border star_border star_border star_border

Millie Fort Worth, TX

We adopted a cat from their store and we’re not given ANY health history- it was emailed later however, it failed to tell us she was sick. She had a virus; 3 days later she became really ill. $600..00 later she is still not well and will most likely will be hospitalized adding $800.00 to our bill. The ER tech told us this is how PetSmart on Hulen treats their pets- she has first hand experience with them.

3 months ago

The Final Word

Petco and PetSmart are both feasible options when looking for pet supplies. When we compared the two companies on pricing, product selection, and services, the two stores each held their own.  

When comparing the prices of 50 products from PetSmart and Petco, the difference was nominal. Both companies were always within a similar range and nothing seemed outrageously priced. That being said, the winner was PetSmart. 

It’s also important for pet owners to take into consideration the companies' shipping costs. Petco offers free shipping on any order over $49 (be careful about ordering larger items from Petco, you might get charged extra). To get free shipping with PetSmart you’ll need to spend at least $49 and be a member of its Treats program. However, the Treats program is free and extremely easy to sign up for. 

While PetSmart might have lower prices, there is a much bigger selection of pet products on Petco’s website, especially when it comes to pet toys. If you’re looking for a specific toy, brand, color, etc. you’ll probably have more luck finding it at Petco.

Both stores offer a number of pet services (grooming, training classes, veterinary care) and are reasonably priced. Overall, both stores are great for busy pet parents who want a one-stop-shop for all their pets' needs. 

Top Choice

Petco Logo
Petco

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