Petco vs PetSmart

Pet owners throughout the United States are probably familiar with the two largest pet retail stores, Petco and PetSmart. While these two juggernauts often get confused for the same company there are some noticeable differences. 

PetSmart is the world’s leading pet retailer. The company has over 1,600 stores throughout the United States, Canada, and Puerto Rico. In 2018–2019, PetSmart raked in about 5.32 billion U.S. dollars. The company proudly boasts being the largest pet specialty retailer for all pet services and solutions. 

Petco is the second-largest pet retail company in the industry and claims to be the leading supplier of premium pet supplies. Petco operates in more than 1,500 locations across the United States, Mexico, and Puerto Rico. 
Petco logo verified_user
#2 Petco
6.0 Overall Score
3.7
starstarstarstar_halfstar_border
(176)
PetSmart logo
#3 PetSmart
5.8 Overall Score
4.2
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(186)

Overview

Petco

PetSmart

Price
Price
$0-$200
$0-$350
Returns
Returns
60 days
60 days
Time In Business
Time In Business
55 Years
34 Years

Ratings

Petco

PetSmart

Overall Score
Overall Score
6.0 of 10
5.8 of 10
Review Score
Review Score
3.7
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4.2
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Value for Money
Value for Money
3.9
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4.2
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Quality of Product or Service
Quality of Product or Service
3.9
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4.4
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Customer Service
Customer Service
3.8
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4.4
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Company Trustworthiness
Company Trustworthiness
3.9
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4.4
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Likely to Recommend
Likely to Recommend
5.8 of 10
7.6 of 10

Reviews

Petco

PetSmart

Number of Reviews
Number of Reviews
176
186
Review Breakdown
Review Breakdown
3.7
starstarstarstar_halfstar_border
5 star
36%
4 star
32%
3 star
9%
2 star
5%
1 star
18%
4.2
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5 star
50%
4 star
32%
3 star
9%
2 star
2%
1 star
7%

Reviews for Petco

Helpful Favorable Review

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April aphe8493

March 30th, 2020 Castle Rock, CO DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
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Company trustworthiness
starstarstarstarstar_border

I think petco has some really nice things. I love the amount of different things that they carry and the quality of them. The only thing is they always have these really cute dog collars I want to buy but only make them for super small dogs and I don't know why.


Helpful Critical Review

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Lori

January 30th, 2020 Minneapolis, MN DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
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Customer service
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Company trustworthiness
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I ordered two boxes of cat litter to be delivered. I received them in a box that was twice the size needed and it was banged up. Consequently the litter boxes were banged up and a lot of litter loose in the delivery box. Won’t order from them again.


Reviews for PetSmart

Helpful Favorable Review

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Rocio Diaz

March 18th, 2020 Tallahassee, FL DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Petsmart online is just as good as in-store petsmart. They have countless items, sometimes more than in-store. They also have great deals and coupons that are online only. The webpage does lag sometimes and prices can be inflated.


Helpful Critical Review

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Dawn

September 17th, 2019 DETAILS arrow_drop_down
Value for your money
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Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
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Company trustworthiness
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I frequently go into Petsmart on 24th Oregon the boy that waited on me.... let me tell you how rude ignorant he was. I spoke he didn’t. Today is 9/16/19. Someone needs to school him on etiquette behavior in work place.


The Final Word

Petco and PetSmart are both feasible options when looking for pet supplies. When we compared the two companies on pricing, product selection, and services, the two stores each held their own.  

When comparing the prices of 50 products from PetSmart and Petco, the difference was nominal. Both companies were always within a similar range and nothing seemed outrageously priced. That being said, the winner was PetSmart. 

It’s also important for pet owners to take into consideration the companies' shipping costs. Petco offers free shipping on any order over $49 (be careful about ordering larger items from Petco, you might get charged extra). To get free shipping with PetSmart you’ll need to spend at least $49 and be a member of its Treats program. However, the Treats program is free and extremely easy to sign up for. 

While PetSmart might have lower prices, there is a much bigger selection of pet products on Petco’s website, especially when it comes to pet toys. If you’re looking for a specific toy, brand, color, etc. you’ll probably have more luck finding it at Petco.

Both stores offer a number of pet services (grooming, training classes, veterinary care) and are reasonably priced. Overall, both stores are great for busy pet parents who want a one-stop-shop for all their pets' needs. 

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