Petco vs PetSmart

Kaitlyn Short
Kaitlyn Short | Contributor
Pet owners throughout the United States are probably familiar with the two largest pet retail stores, Petco and PetSmart. While these two juggernauts often get confused for the same company there are some noticeable differences. 

PetSmart is the world’s leading pet retailer. The company has over 1,600 stores throughout the United States, Canada, and Puerto Rico. In 2018–2019, PetSmart raked in about 5.32 billion U.S. dollars. The company proudly boasts being the largest pet specialty retailer for all pet services and solutions. 

Petco is the second-largest pet retail company in the industry and claims to be the leading supplier of premium pet supplies. Petco operates in more than 1,500 locations across the United States, Mexico, and Puerto Rico. 
Petco logo verified_user
#2 Petco
6.0 Overall Score
3.6
star star star star_half star_border
(182)
PetSmart logo
#3 PetSmart
5.8 Overall Score
4.2
star star star star star_half
(189)

Overview

Petco

Price

$0-$200

Returns

60 days

Time in Business

56 Years

PetSmart

$0-$350

60 days

35 Years

Ratings

Petco

Overall Score
6.0 of 10
Review Score
3.6
star star star star_half star_border
Value for Money
3.9
star star star star_half star_border
Quality of Product or Service
3.9
star star star star_half star_border
Company Trustworthiness
3.9
star star star star_half star_border
Likely to Recommend
5.8 of 10

PetSmart

5.8 of 10
4.2
star star star star star_half
4.2
star star star star star_half
4.4
star star star star star_half
4.4
star star star star star_half
7.5 of 10

Reviews

Petco

Number of Reviews
182
Review Breakdown
3.6
star star star star_half star_border
5 star
36%
4 star
31%
3 star
9%
2 star
5%
1 star
19%

PetSmart

189
4.2
star star star star star_half
5 star
50%
4 star
32%
3 star
9%
2 star
2%
1 star
7%

Reviews for Petco

Helpful Favorable Review

star star star star star_border

Susan Hochstrasser Olympia, WA

I got tired of going to other stores where the cat food brand I wanted was frequently out of stock. I happened to see that petco delivers pet food, and it’s always in stock. Great price and loved that they gave me free shipping and 30% off my first online order. It comes every month and I never have to worry about it!

8 months ago

Helpful Critical Review

star star_border star_border star_border star_border

Flynn St. Petersburg, FL

We had our cat getting blood tests etc and waited as we were told we could. A Petco manager screamed at us “you’re not allowed to wait in here!” “You cannot loiter here!” “You have to wait in your car!” This after 10-12 pet adopters had stood and sat around in the same room for an hour! I have never been so rudely treated in my entire life by someone who is supposed to be in management. I will never set foot in that Vets office again.

4 months ago

Reviews for PetSmart

Helpful Favorable Review

star star star star star

Desiree Pleasant Grove, UT

PetSmart has everything you need for your pets! There's a lot of variety of toys, treats, and pet food that I like to get for my fishes and rabbits. I always go to PetSmart and I love the animals that they have, my family and I always like looking in the store to see them.

4 months ago

Helpful Critical Review

star star_border star_border star_border star_border

Dawn

I frequently go into Petsmart on 24th Oregon the boy that waited on me.... let me tell you how rude ignorant he was. I spoke he didn’t. Today is 9/16/19. Someone needs to school him on etiquette behavior in work place.

1 year ago

The Final Word

Petco and PetSmart are both feasible options when looking for pet supplies. When we compared the two companies on pricing, product selection, and services, the two stores each held their own.  

When comparing the prices of 50 products from PetSmart and Petco, the difference was nominal. Both companies were always within a similar range and nothing seemed outrageously priced. That being said, the winner was PetSmart. 

It’s also important for pet owners to take into consideration the companies' shipping costs. Petco offers free shipping on any order over $49 (be careful about ordering larger items from Petco, you might get charged extra). To get free shipping with PetSmart you’ll need to spend at least $49 and be a member of its Treats program. However, the Treats program is free and extremely easy to sign up for. 

While PetSmart might have lower prices, there is a much bigger selection of pet products on Petco’s website, especially when it comes to pet toys. If you’re looking for a specific toy, brand, color, etc. you’ll probably have more luck finding it at Petco.

Both stores offer a number of pet services (grooming, training classes, veterinary care) and are reasonably priced. Overall, both stores are great for busy pet parents who want a one-stop-shop for all their pets' needs. 

Top Choice

Petco Logo
Petco

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