Petco vs Chewy

Having only been in business for seven years, Chewy has quickly gained popularity among pet owners with its free shipping, quick delivery, a wide variety of pet products, and phenomenal customer service. 

Although Chewy has gained quite the following in just a few short years, its competition isn’t going away without a fight. Petco has been in business for over 50 years and has more than 1,500 Petco locations in the United States. While Petco is a brick-and-mortar-store, it is quickly revamping its e-commerce game.  
Petco logo verified_user
#2 Petco
5.9 Overall Score
3.6
starstarstarstar_halfstar_border
(145)
Chewy logo verified_user
#1 Chewy
9.9 Overall Score
4.6
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(547)

Overview

Petco

Chewy

Price
Price
$0-$200
$0-$600
Returns
Returns
60 days
365 days
Time In Business
Time In Business
54 Years
7 Years

Ratings

Petco

Chewy

Overall Score
Overall Score
5.9 of 10
9.9 of 10
Review Score
Review Score
3.6
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4.6
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Value for Money
Value for Money
3.8
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4.5
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Quality of Product or Service
Quality of Product or Service
3.8
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4.5
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Customer Service
Customer Service
3.7
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4.5
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Company Trustworthiness
Company Trustworthiness
3.8
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4.4
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Likely to Recommend
Likely to Recommend
4.6 of 10
8.0 of 10

Reviews

Petco

Chewy

Number of Reviews
Number of Reviews
145
547
Review Breakdown
Review Breakdown
3.6
starstarstarstar_halfstar_border
5 star
34%
4 star
30%
3 star
10%
2 star
6%
1 star
19%
4.6
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5 star
81%
4 star
7%
3 star
2%
2 star
2%
1 star
8%

Reviews for Petco

Helpful Favorable Review

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Larson

November 13th, 2019 Riverton, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
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Company trustworthiness
starstarstarstarstar

PetCo has a great selection of animal products. They have pet food and treats, cages, beds, shots and medicine. They also sell different live animals too. We have purchased many things from PetCo and the customer service was excellent. The workers help you find anything that you need. If you are busy you can order the products you would like online. It saves a lot of time.


Helpful Critical Review

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Robert Strzelecki

November 13th, 2019 Tampa, FL DETAILS arrow_drop_down
Value for your money
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Quality of product or service
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Customer service
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Company trustworthiness
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They don't caring most of the items and parts as Drs. Foster & Smith did. More expensive and shipping is too high. Very disappointed that PETCO bought Drs. Foster & Smith. PETCO can't hold a candle to them.


Reviews for Chewy

Helpful Favorable Review

starstarstarstarstar

Rosie Renee

January 20th, 2020 Flint, MI DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Chewy.com is absolutely amazing!!! They have amazingly fast shipping awesome products that never disappoint you, but even if it were possible to be disappointed by there prodUct there’s no way you could be after talking to customer support and seeing there return poilicy. Not to mention the awesome hand written Christmas card you receive from them how cool hand written all around absolutely love chewy will never take my business elsewhere


Helpful Critical Review

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krista Counterman

December 6th, 2019 Westerville, OH DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
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Customer service
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Company trustworthiness
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I loved this company till today. My autoship was to be shipped out on Wednesday and did not ship. When in inquired on when it would be shipped there wa s no ETA as they were working on the cyber monday shipments. I had to buy other food for my puppies as we were about to run out and I can't simply wait till the shipment may or may not arrive. Its a shame that cyber monday shipments are more important than the repeat customers that use autoship I have since moved my business to another company. The customer service rep offered no help or anything. Just sorry too bad.


The Final Word

When it comes to buying pet supplies for your furry family member, you can’t go wrong with either company. Both Chewy and Petco offer an auto-ship program, where you can sign up to have certain pet products delivered on a regular schedule. Both companies offer a great online selection of pet products for cats, dogs, birds, fish, and other exotic pets. 

However, Chewy does come out on top with its free shipping. Chewy offers free 2-day shipping on orders over $49. Petco also offers free shipping on orders over $49, but several products are excluded — which is extremely frustrating for customers as they’ll have to read the fine print to find out which products don’t apply. Additionally, Petco may charge customers with an additional fee for oversized items.

Because Petco isn’t solely online, the company offers several services that Chewy doesn’t. At most locations, Petco provides grooming services, training classes, doggie daycare, and even veterinary care. Petco even hosts a number of pet adoption events throughout the year. With Petco, pet owners have the convenience of shopping online, but can also take their pet in if they need additional services. 

If you’re buying larger pet products (dog food, cat food, litter, etc.) and want the best deal, we recommend Chewy. The company has a fantastic auto-ship program and doesn’t charge more or exclude heavier items. That being said, you still can get free shipping with Petco — just be sure to read the fine print. Plus, if you need any additional pet services, Petco has you covered. 

top choice

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