Petco vs Chewy
Although Chewy has gained quite the following in just a few short years, its competition isn’t going away without a fight. Petco has been in business for over 50 years and has more than 1,500 Petco locations in the United States. While Petco is a brick-and-mortar-store, it is quickly revamping its e-commerce game.
Overview
Petco
$0-$200
60 days
56 Years
Chewy
$0-$600
365 days
9 Years
Ratings
Petco
Chewy
Reviews
Petco
Reviews
Chewy
Reviews for Petco
Helpful Favorable Review
Susan Hochstrasser Olympia, WA
I got tired of going to other stores where the cat food brand I wanted was frequently out of stock. I happened to see that petco delivers pet food, and it’s always in stock. Great price and loved that they gave me free shipping and 30% off my first online order. It comes every month and I never have to worry about it!
8 months ago
Helpful Critical Review
Flynn St. Petersburg, FL
We had our cat getting blood tests etc and waited as we were told we could. A Petco manager screamed at us “you’re not allowed to wait in here!” “You cannot loiter here!” “You have to wait in your car!” This after 10-12 pet adopters had stood and sat around in the same room for an hour! I have never been so rudely treated in my entire life by someone who is supposed to be in management. I will never set foot in that Vets office again.
4 months ago
Reviews for Chewy
Helpful Favorable Review
mfscpa Austell, GA
Chewy is the best. I placed a wrong order of dog food instead of cat. I called, they immediately issued a refund and told me to donate the case of food. No hassle with having to send it back, etc. Just smart and convenient. They are all about amazing customer service and why I only order pet supplies from them.
2 days ago
Helpful Critical Review
Aaron Cohn Edmond, OK
1-3 day free shipping? don't bet on it. don't bet your cat's health on it. i noticed i was running low on prescription food for my ibd cats, so went on their site to find it had been supposedly shipped 5 days previously. i visited the fedex shipping link to see the package held up someplace in Georgia for the past 3 days with no delivery date promised. a recipient can't intervene with fedex, so i went online chat with chewy.com to ask them to do something for me. the jerks refused to lift a finger. simply refused to do anything.
1 month ago
The Final Word
However, Chewy does come out on top with its free shipping. Chewy offers free 2-day shipping on orders over $49. Petco also offers free shipping on orders over $49, but several products are excluded — which is extremely frustrating for customers as they’ll have to read the fine print to find out which products don’t apply. Additionally, Petco may charge customers with an additional fee for oversized items.
Because Petco isn’t solely online, the company offers several services that Chewy doesn’t. At most locations, Petco provides grooming services, training classes, doggie daycare, and even veterinary care. Petco even hosts a number of pet adoption events throughout the year. With Petco, pet owners have the convenience of shopping online, but can also take their pet in if they need additional services.
If you’re buying larger pet products (dog food, cat food, litter, etc.) and want the best deal, we recommend Chewy. The company has a fantastic auto-ship program and doesn’t charge more or exclude heavier items. That being said, you still can get free shipping with Petco — just be sure to read the fine print. Plus, if you need any additional pet services, Petco has you covered.
Other Featured Comparisons
Petco
vs
PetSmart
Chewy
vs
PetFlow
