Petco vs Chewy

Having only been in business for seven years, Chewy has quickly gained popularity among pet owners with its free shipping, quick delivery, a wide variety of pet products, and phenomenal customer service. 

Although Chewy has gained quite the following in just a few short years, its competition isn’t going away without a fight. Petco has been in business for over 50 years and has more than 1,500 Petco locations in the United States. While Petco is a brick-and-mortar-store, it is quickly revamping its e-commerce game.  
Petco logo verified_user
#2 Petco
6.0 Overall Score
3.7
starstarstarstar_halfstar_border
(178)
Chewy logo verified_user
#1 Chewy
9.9 Overall Score
4.5
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(614)

Overview

Petco

Chewy

Price
Price
$0-$200
$0-$600
Returns
Returns
60 days
365 days
Time In Business
Time In Business
55 Years
8 Years

Ratings

Petco

Chewy

Overall Score
Overall Score
6.0 of 10
9.9 of 10
Review Score
Review Score
3.7
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4.5
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Value for Money
Value for Money
3.9
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4.6
starstarstarstarstar_half
Quality of Product or Service
Quality of Product or Service
3.9
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4.5
starstarstarstarstar_half
Customer Service
Customer Service
3.8
starstarstarstar_halfstar_border
4.5
starstarstarstarstar_half
Company Trustworthiness
Company Trustworthiness
3.9
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4.4
starstarstarstarstar_half
Likely to Recommend
Likely to Recommend
6.0 of 10
8.2 of 10

Reviews

Petco

Chewy

Number of Reviews
Number of Reviews
178
614
Review Breakdown
Review Breakdown
3.7
starstarstarstar_halfstar_border
5 star
37%
4 star
32%
3 star
9%
2 star
5%
1 star
17%
4.5
starstarstarstarstar_half
5 star
81%
4 star
7%
3 star
2%
2 star
2%
1 star
8%

Reviews for Petco

Helpful Favorable Review

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Susan Hochstrasser

October 28th, 2020 Olympia, WA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I got tired of going to other stores where the cat food brand I wanted was frequently out of stock. I happened to see that petco delivers pet food, and it’s always in stock. Great price and loved that they gave me free shipping and 30% off my first online order. It comes every month and I never have to worry about it!


Helpful Critical Review

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Lori

October 28th, 2020 Minneapolis, MN DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
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I ordered two boxes of cat litter to be delivered. I received them in a box that was twice the size needed and it was banged up. Consequently the litter boxes were banged up and a lot of litter loose in the delivery box. Won’t order from them again.


Reviews for Chewy

Helpful Favorable Review

starstarstarstarstar

Susie

October 28th, 2020 Lakeland, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Great company! I received replacement product immediately when I had some dented cans. When my dog suddenly passed away they told me to donate unopened food instead of return, they credited my account and then I received a beautiful bouquet of flowers with a sympathy card. The compassion for their customers and their pets is evident. Quick delivery and customer service response.


Helpful Critical Review

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David Molvin

October 28th, 2020 Pompano Beach, FL DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I had an autoship set up. It went well for several deliveries. But on the last one, the price doubled. They did not notify me or I would have cancelled the order. That is in my opinion, a pretty sleazy business practice.


The Final Word

When it comes to buying pet supplies for your furry family member, you can’t go wrong with either company. Both Chewy and Petco offer an auto-ship program, where you can sign up to have certain pet products delivered on a regular schedule. Both companies offer a great online selection of pet products for cats, dogs, birds, fish, and other exotic pets. 

However, Chewy does come out on top with its free shipping. Chewy offers free 2-day shipping on orders over $49. Petco also offers free shipping on orders over $49, but several products are excluded — which is extremely frustrating for customers as they’ll have to read the fine print to find out which products don’t apply. Additionally, Petco may charge customers with an additional fee for oversized items.

Because Petco isn’t solely online, the company offers several services that Chewy doesn’t. At most locations, Petco provides grooming services, training classes, doggie daycare, and even veterinary care. Petco even hosts a number of pet adoption events throughout the year. With Petco, pet owners have the convenience of shopping online, but can also take their pet in if they need additional services. 

If you’re buying larger pet products (dog food, cat food, litter, etc.) and want the best deal, we recommend Chewy. The company has a fantastic auto-ship program and doesn’t charge more or exclude heavier items. That being said, you still can get free shipping with Petco — just be sure to read the fine print. Plus, if you need any additional pet services, Petco has you covered. 

top choice

Chewy
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