Petco vs Chewy
Although Chewy has gained quite the following in just a few short years, its competition isn’t going away without a fight. Petco has been in business for over 50 years and has more than 1,500 Petco locations in the United States. While Petco is a brick-and-mortar-store, it is quickly revamping its e-commerce game.
Overview
Petco
N/A
N/A
Undisclosed
Chewy
N/A
N/A
9 Years
Ratings
Petco
Chewy
Reviews
Petco
Reviews
Chewy
Reviews for Petco
Helpful Favorable Review
Kaylee Gay Columbia, MO
I love the affordable prices Petco has for all of their feline toys, food, and more. If you have a pet Petco has it. I also loved as a kid coming in to look at all of the animals that you could get as a kid, it was my favorite part. I love how easy Petco makes it to purchase online and make orders where all I have to do is pick it up from the local store. I don't even have to walk into the store anymore.
3 weeks ago
Helpful Critical Review
Hopeless Worcester, MA
Ordered dog food waited 4 days unable to track package called customer service was told package at Warehouse told them keep and give me refund would not do anything for me can't understand person I talked to terrible company to deal with go with CHEWY they are the BEST!! Prices good and order arrives 1-2 days any problems solved while on phone with them go out of their way to help you STAY AWAY FROM PETCO I know I'll never buy anything from them again lie and tell you order shipped still at Warehouse checked right after getting off phone with them BEWARE
2 years ago
Reviews for Chewy
Helpful Favorable Review
Amy Waynesboro, VA
Chewy saved the day for my new puppy, who was having major dietary issues. They worked directly with the vet's office, near closing time, to get the prescription needed in order to ship the food. I received the food the next day. They are a company that loves pets, and it shows. I am SO grateful for their help in my puppy's time of need.
2 weeks ago
Helpful Critical Review
Grace Woodward Temecula, CA
Chewy used to deliver products quickly to my home address in CA. That is no longer the case. I just got off the phone with their customer service and the individual that I spoke to (Dillion) could have cared less that that I told him that I would start buying at stores because Chewy was no longer delivering in a timely manner. He sounded like he must have been working from home because he sounded very lethargic. Very disappointed but maybe it's time that more of visit the stores so they stay open.
3 days ago
The Final Word
However, Chewy does come out on top with its free shipping. Chewy offers free 2-day shipping on orders over $49. Petco also offers free shipping on orders over $49, but several products are excluded — which is extremely frustrating for customers as they’ll have to read the fine print to find out which products don’t apply. Additionally, Petco may charge customers with an additional fee for oversized items.
Because Petco isn’t solely online, the company offers several services that Chewy doesn’t. At most locations, Petco provides grooming services, training classes, doggie daycare, and even veterinary care. Petco even hosts a number of pet adoption events throughout the year. With Petco, pet owners have the convenience of shopping online, but can also take their pet in if they need additional services.
If you’re buying larger pet products (dog food, cat food, litter, etc.) and want the best deal, we recommend Chewy. The company has a fantastic auto-ship program and doesn’t charge more or exclude heavier items. That being said, you still can get free shipping with Petco — just be sure to read the fine print. Plus, if you need any additional pet services, Petco has you covered.
