Petco vs Chewy

Kaitlyn Short
Kaitlyn Short | Contributor
Having only been in business for seven years, Chewy has quickly gained popularity among pet owners with its free shipping, quick delivery, a wide variety of pet products, and phenomenal customer service. 

Although Chewy has gained quite the following in just a few short years, its competition isn’t going away without a fight. Petco has been in business for over 50 years and has more than 1,500 Petco locations in the United States. While Petco is a brick-and-mortar-store, it is quickly revamping its e-commerce game.  
Petco logo verified_user
#2 Petco
6.0 Overall Score
3.6
star star star star_half star_border
(182)
Chewy logo verified_user
#1 Chewy
9.9 Overall Score
4.5
star star star star star_half
(631)

Overview

Petco

Price

$0-$200

Returns

60 days

Time in Business

56 Years

Chewy

$0-$600

365 days

9 Years

Ratings

Petco

Overall Score
6.0 of 10
Review Score
3.6
star star star star_half star_border
Value for Money
3.9
star star star star_half star_border
Quality of Product or Service
3.9
star star star star_half star_border
Company Trustworthiness
3.9
star star star star_half star_border
Likely to Recommend
5.8 of 10

Chewy

9.9 of 10
4.5
star star star star star_half
4.6
star star star star star_half
4.5
star star star star star_half
4.4
star star star star star_half
8.1 of 10

Reviews

Petco

Number of Reviews
182
Review Breakdown
3.6
star star star star_half star_border
5 star
36%
4 star
31%
3 star
9%
2 star
5%
1 star
19%

Chewy

631
4.5
star star star star star_half
5 star
80%
4 star
7%
3 star
2%
2 star
2%
1 star
8%

Reviews for Petco

Helpful Favorable Review

star star star star star_border

Susan Hochstrasser Olympia, WA

I got tired of going to other stores where the cat food brand I wanted was frequently out of stock. I happened to see that petco delivers pet food, and it’s always in stock. Great price and loved that they gave me free shipping and 30% off my first online order. It comes every month and I never have to worry about it!

8 months ago

Helpful Critical Review

star star_border star_border star_border star_border

Flynn St. Petersburg, FL

We had our cat getting blood tests etc and waited as we were told we could. A Petco manager screamed at us “you’re not allowed to wait in here!” “You cannot loiter here!” “You have to wait in your car!” This after 10-12 pet adopters had stood and sat around in the same room for an hour! I have never been so rudely treated in my entire life by someone who is supposed to be in management. I will never set foot in that Vets office again.

4 months ago

Reviews for Chewy

Helpful Favorable Review

star star star star star

mfscpa Austell, GA

Chewy is the best. I placed a wrong order of dog food instead of cat. I called, they immediately issued a refund and told me to donate the case of food. No hassle with having to send it back, etc. Just smart and convenient. They are all about amazing customer service and why I only order pet supplies from them.

2 days ago

Helpful Critical Review

star star_border star_border star_border star_border

Aaron Cohn Edmond, OK

1-3 day free shipping? don't bet on it. don't bet your cat's health on it. i noticed i was running low on prescription food for my ibd cats, so went on their site to find it had been supposedly shipped 5 days previously. i visited the fedex shipping link to see the package held up someplace in Georgia for the past 3 days with no delivery date promised. a recipient can't intervene with fedex, so i went online chat with chewy.com to ask them to do something for me. the jerks refused to lift a finger. simply refused to do anything.

1 month ago

The Final Word

When it comes to buying pet supplies for your furry family member, you can’t go wrong with either company. Both Chewy and Petco offer an auto-ship program, where you can sign up to have certain pet products delivered on a regular schedule. Both companies offer a great online selection of pet products for cats, dogs, birds, fish, and other exotic pets. 

However, Chewy does come out on top with its free shipping. Chewy offers free 2-day shipping on orders over $49. Petco also offers free shipping on orders over $49, but several products are excluded — which is extremely frustrating for customers as they’ll have to read the fine print to find out which products don’t apply. Additionally, Petco may charge customers with an additional fee for oversized items.

Because Petco isn’t solely online, the company offers several services that Chewy doesn’t. At most locations, Petco provides grooming services, training classes, doggie daycare, and even veterinary care. Petco even hosts a number of pet adoption events throughout the year. With Petco, pet owners have the convenience of shopping online, but can also take their pet in if they need additional services. 

If you’re buying larger pet products (dog food, cat food, litter, etc.) and want the best deal, we recommend Chewy. The company has a fantastic auto-ship program and doesn’t charge more or exclude heavier items. That being said, you still can get free shipping with Petco — just be sure to read the fine print. Plus, if you need any additional pet services, Petco has you covered. 

Top Choice

Chewy Logo
Chewy

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