Petco vs Chewy

Kaitlyn Short
Kaitlyn Short | Contributor
Having only been in business for seven years, Chewy has quickly gained popularity among pet owners with its free shipping, quick delivery, a wide variety of pet products, and phenomenal customer service. 

Although Chewy has gained quite the following in just a few short years, its competition isn’t going away without a fight. Petco has been in business for over 50 years and has more than 1,500 Petco locations in the United States. While Petco is a brick-and-mortar-store, it is quickly revamping its e-commerce game.  
Petco logo verified_user
#2 Petco
6.0 Overall Score
3.6
star star star star_half star_border
(191)
Chewy logo verified_user
#1 Chewy
9.9 Overall Score
4.5
star star star star star_half
(676)

Overview

Petco

Minimum Order for Free Shipping

N/A

Return Policy

N/A

Time in Business

Undisclosed

Chewy

N/A

N/A

9 Years

Ratings

Petco

Overall Score
6.0 of 10
Review Score
3.6
star star star star_half star_border
Value for Money
3.9
star star star star star_border
Quality of Product or Service
3.9
star star star star star_border
Company Trustworthiness
3.8
star star star star star_border
Likely to Recommend
5.8 of 10

Chewy

9.9 of 10
4.5
star star star star star_half
4.6
star star star star star_half
4.5
star star star star star_half
4.4
star star star star star_half
8.2 of 10

Reviews

Petco

Number of Reviews
191
Review Breakdown
3.6
star star star star_half star_border
5 star
37%
4 star
30%
3 star
9%
2 star
5%
1 star
19%

Chewy

676
4.5
star star star star star_half
5 star
80%
4 star
7%
3 star
2%
2 star
2%
1 star
9%

Reviews for Petco

Helpful Favorable Review

star star star star star_border

Kaylee Gay Columbia, MO

I love the affordable prices Petco has for all of their feline toys, food, and more. If you have a pet Petco has it. I also loved as a kid coming in to look at all of the animals that you could get as a kid, it was my favorite part. I love how easy Petco makes it to purchase online and make orders where all I have to do is pick it up from the local store. I don't even have to walk into the store anymore.

3 weeks ago

Helpful Critical Review

star star_border star_border star_border star_border

Hopeless Worcester, MA

Ordered dog food waited 4 days unable to track package called customer service was told package at Warehouse told them keep and give me refund would not do anything for me can't understand person I talked to terrible company to deal with go with CHEWY they are the BEST!! Prices good and order arrives 1-2 days any problems solved while on phone with them go out of their way to help you STAY AWAY FROM PETCO I know I'll never buy anything from them again lie and tell you order shipped still at Warehouse checked right after getting off phone with them BEWARE

2 years ago

Reviews for Chewy

Helpful Favorable Review

star star star star star

Amy Waynesboro, VA

Chewy saved the day for my new puppy, who was having major dietary issues. They worked directly with the vet's office, near closing time, to get the prescription needed in order to ship the food. I received the food the next day. They are a company that loves pets, and it shows. I am SO grateful for their help in my puppy's time of need.

2 weeks ago

Helpful Critical Review

star star_border star_border star_border star_border

Grace Woodward Temecula, CA

Chewy used to deliver products quickly to my home address in CA. That is no longer the case. I just got off the phone with their customer service and the individual that I spoke to (Dillion) could have cared less that that I told him that I would start buying at stores because Chewy was no longer delivering in a timely manner. He sounded like he must have been working from home because he sounded very lethargic. Very disappointed but maybe it's time that more of visit the stores so they stay open.

3 days ago

The Final Word

When it comes to buying pet supplies for your furry family member, you can’t go wrong with either company. Both Chewy and Petco offer an auto-ship program, where you can sign up to have certain pet products delivered on a regular schedule. Both companies offer a great online selection of pet products for cats, dogs, birds, fish, and other exotic pets. 

However, Chewy does come out on top with its free shipping. Chewy offers free 2-day shipping on orders over $49. Petco also offers free shipping on orders over $49, but several products are excluded — which is extremely frustrating for customers as they’ll have to read the fine print to find out which products don’t apply. Additionally, Petco may charge customers with an additional fee for oversized items.

Because Petco isn’t solely online, the company offers several services that Chewy doesn’t. At most locations, Petco provides grooming services, training classes, doggie daycare, and even veterinary care. Petco even hosts a number of pet adoption events throughout the year. With Petco, pet owners have the convenience of shopping online, but can also take their pet in if they need additional services. 

If you’re buying larger pet products (dog food, cat food, litter, etc.) and want the best deal, we recommend Chewy. The company has a fantastic auto-ship program and doesn’t charge more or exclude heavier items. That being said, you still can get free shipping with Petco — just be sure to read the fine print. Plus, if you need any additional pet services, Petco has you covered. 

Top Choice

Chewy Logo
Chewy

Other Featured Comparisons