Chewy vs PetFlow

Pet owners have a lot of options when it comes to buying pet supplies online. Nevertheless, two companies are almost instantly recognized for being the go-to place for pet supplies: Chewy and Petflow. 

Both companies are known for selling quality pet products at an affordable price. However, when it comes to the best online pet store, Chewy has the upper hand in several categories. 
Chewy logo verified_user
#1 Chewy
9.9 Overall Score
4.5
starstarstarstarstar_half
(603)
PetFlow logo
#4 PetFlow
5.2 Overall Score
2.9
starstarstar_halfstar_borderstar_border
(154)

Overview

Chewy

PetFlow

Price
Price
$0-$600
$0-$600
Returns
Returns
365 days
30 days
Time In Business
Time In Business
8 Years
11 Years

Ratings

Chewy

PetFlow

Overall Score
Overall Score
9.9 of 10
5.2 of 10
Review Score
Review Score
4.5
starstarstarstarstar_half
2.9
starstarstar_halfstar_borderstar_border
Value for Money
Value for Money
4.6
starstarstarstarstar_half
3.6
starstarstarstar_halfstar_border
Quality of Product or Service
Quality of Product or Service
4.5
starstarstarstarstar_half
3.6
starstarstarstar_halfstar_border
Customer Service
Customer Service
4.5
starstarstarstarstar_half
3.3
starstarstarstar_halfstar_border
Company Trustworthiness
Company Trustworthiness
4.4
starstarstarstarstar_half
3.3
starstarstarstar_halfstar_border
Likely to Recommend
Likely to Recommend
8.2 of 10
5.3 of 10

Reviews

Chewy

PetFlow

Number of Reviews
Number of Reviews
603
154
Review Breakdown
Review Breakdown
4.5
starstarstarstarstar_half
5 star
81%
4 star
7%
3 star
2%
2 star
2%
1 star
8%
2.9
starstarstar_halfstar_borderstar_border
5 star
42%
4 star
4%
3 star
3%
2 star
4%
1 star
47%

Reviews for Chewy

Helpful Favorable Review

starstarstarstarstar

Danielle Olivier

June 5th, 2020 Charleston, SC DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Customer service is phenomenal!! Needed to change the type of food one of my dogs was eating and Chewy made it so easy. Not only did they refund me for the food I no longer needed, I was able to donate the bag to a pet shelter near my home. They helped me get the replacement bag and reset up my auto ship all in one phone call. I highly recommend this company!!! Eduardo was my representative.


Helpful Critical Review

starstar_borderstar_borderstar_borderstar_border

reviewer

April 30th, 2020 Toronto, ON

I get junk emails from these guys on a daily basis no matter how many times I unsubscribe from something I never subscribed to in the first place. This is my 3rd 1 star review on the company for this reason. Keep up the great marketing techniques guys!


Reviews for PetFlow

Helpful Favorable Review

starstarstarstarstar

V

April 14th, 2020 Red Hook, NY DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Ashley was absolutely incredible. She is the best customer service representative I’ve ever had. She listened carefully and was able to advise me easily. Her level of knowledge and expertise is spectacular. I hope you value her as an excellent representative for your company. Thank you Ashley!


Helpful Critical Review

starstar_borderstar_borderstar_borderstar_border

Michelle

March 2nd, 2020 , DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Prescription dog food was late because they said they didn’t approval. Instead of calling me, they just didn’t ship any of it...including the dog food they did have approval for. This was a huge mess, had to beg vets for food. They didn’t have interest in helping me resolve the issue at all.


The Final Word

While both stores sell pet supplies, Chewy has supplies for not only cats and dogs but horses, birds, reptiles, fish, and other small pets. Petflow is limited in its pet supplies by only offering products for cats and dogs. You’ll definitely have a wide variety of options when shopping with Chewy, but Petflow does offer a few pet food brands that Chewy doesn’t 

Both Chewy and Petflow offer free shipping on any order over $49, but if you’re under you’ll be subjected to a flat-rate shipping fee. Petflow’s flat-rate fee is $5.95, which isn’t bad, but Chewy still has the lead with a flat-rate fee of $4.95. 

Unfortunately, neither company ships to Alaska or Hawaii. 

Petflow also doesn’t allow any returns on products that are under $10. If you do need to return an item, you’re subjected to paying a return fee (which will cost you anywhere between $5.95 to $14.95 depending on the original price of the item). Additionally, Petflow can only accept returns for items purchased within the last 30 days. Chewy is much more lenient with its return policy, as pet owners have 365 days to return unopened or unused items. 

When it comes to customer service, it seems impossible to beat Chewy. This company is known for its lenient return policy, excellent customer service representatives, fast delivery times, and sending portraits of people’s pets in the mail. 

Chewy and Petflow both offer an auto-ship program. This program allows pet owners to put their favorite pet products on a delivery schedule, which is great for pet owners who need to purchase dog food or cat food, but don’t want to have to drive down to a store every few weeks. While many consumers praised Chewy’s easy-to-use auto-ship program, a few Petflow customers had issues with the program. Several customers never received their shipment, a few struggled to cancel their auto-ship subscriptions, and others felt that it was difficult to add products to their cart. 

Overall, we recommend pet owners shop at Chewy for their pet supplies. 

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