Chewy vs PetFlow

Kaitlyn Short
Kaitlyn Short | Contributor
Pet owners have a lot of options when it comes to buying pet supplies online. Nevertheless, two companies are almost instantly recognized for being the go-to place for pet supplies: Chewy and Petflow. 

Both companies are known for selling quality pet products at an affordable price. However, when it comes to the best online pet store, Chewy has the upper hand in several categories. 
Chewy logo verified_user
#1 Chewy
9.9 Overall Score
4.5
star star star star star_half
(631)
PetFlow logo
#4 PetFlow
5.2 Overall Score
2.8
star star star_half star_border star_border
(161)

Overview

Chewy

Price

$0-$600

Returns

365 days

Time in Business

9 Years

PetFlow

$0-$600

30 days

12 Years

Ratings

Chewy

Overall Score
9.9 of 10
Review Score
4.5
star star star star star_half
Value for Money
4.6
star star star star star_half
Quality of Product or Service
4.5
star star star star star_half
Company Trustworthiness
4.4
star star star star star_half
Likely to Recommend
8.1 of 10

PetFlow

5.2 of 10
2.8
star star star_half star_border star_border
3.5
star star star star_half star_border
3.5
star star star star_half star_border
3.1
star star star star_half star_border
5.0 of 10

Reviews

Chewy

Number of Reviews
631
Review Breakdown
4.5
star star star star star_half
5 star
80%
4 star
7%
3 star
2%
2 star
2%
1 star
8%

PetFlow

161
2.8
star star star_half star_border star_border
5 star
40%
4 star
4%
3 star
2%
2 star
4%
1 star
49%

Reviews for Chewy

Helpful Favorable Review

star star star star star

mfscpa Austell, GA

Chewy is the best. I placed a wrong order of dog food instead of cat. I called, they immediately issued a refund and told me to donate the case of food. No hassle with having to send it back, etc. Just smart and convenient. They are all about amazing customer service and why I only order pet supplies from them.

2 days ago

Helpful Critical Review

star star_border star_border star_border star_border

Aaron Cohn Edmond, OK

1-3 day free shipping? don't bet on it. don't bet your cat's health on it. i noticed i was running low on prescription food for my ibd cats, so went on their site to find it had been supposedly shipped 5 days previously. i visited the fedex shipping link to see the package held up someplace in Georgia for the past 3 days with no delivery date promised. a recipient can't intervene with fedex, so i went online chat with chewy.com to ask them to do something for me. the jerks refused to lift a finger. simply refused to do anything.

1 month ago

Reviews for PetFlow

Helpful Favorable Review

star star star star star

V Red Hook, NY

Ashley was absolutely incredible. She is the best customer service representative I’ve ever had. She listened carefully and was able to advise me easily. Her level of knowledge and expertise is spectacular. I hope you value her as an excellent representative for your company. Thank you Ashley!

1 year ago

Helpful Critical Review

star star star_border star_border star_border

Ken Battle ,

The last 3 orders from Pet Flow have had damage done to the contents or the packing container and/or they have been shipped prematurely to us without regard to our specified future ship date. We will soon cancel our ongoing orders due to the above. Packing the boxes without adequate packing materials has resulted in our last two orders being damaged to the point that the canned goods have ruptured & leaked throughout the packing box. Take serious note, Pet Flow, you are not the only source for our pet food needs.

1 month ago

The Final Word

While both stores sell pet supplies, Chewy has supplies for not only cats and dogs but horses, birds, reptiles, fish, and other small pets. Petflow is limited in its pet supplies by only offering products for cats and dogs. You’ll definitely have a wide variety of options when shopping with Chewy, but Petflow does offer a few pet food brands that Chewy doesn’t 

Both Chewy and Petflow offer free shipping on any order over $49, but if you’re under you’ll be subjected to a flat-rate shipping fee. Petflow’s flat-rate fee is $5.95, which isn’t bad, but Chewy still has the lead with a flat-rate fee of $4.95. 

Unfortunately, neither company ships to Alaska or Hawaii. 

Petflow also doesn’t allow any returns on products that are under $10. If you do need to return an item, you’re subjected to paying a return fee (which will cost you anywhere between $5.95 to $14.95 depending on the original price of the item). Additionally, Petflow can only accept returns for items purchased within the last 30 days. Chewy is much more lenient with its return policy, as pet owners have 365 days to return unopened or unused items. 

When it comes to customer service, it seems impossible to beat Chewy. This company is known for its lenient return policy, excellent customer service representatives, fast delivery times, and sending portraits of people’s pets in the mail. 

Chewy and Petflow both offer an auto-ship program. This program allows pet owners to put their favorite pet products on a delivery schedule, which is great for pet owners who need to purchase dog food or cat food, but don’t want to have to drive down to a store every few weeks. While many consumers praised Chewy’s easy-to-use auto-ship program, a few Petflow customers had issues with the program. Several customers never received their shipment, a few struggled to cancel their auto-ship subscriptions, and others felt that it was difficult to add products to their cart. 

Overall, we recommend pet owners shop at Chewy for their pet supplies. 

Top Choice

Chewy Logo
Chewy

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