Chewy vs PetFlow

Pet owners have a lot of options when it comes to buying pet supplies online. Nevertheless, two companies are almost instantly recognized for being the go-to place for pet supplies: Chewy and Petflow. 

Both companies are known for selling quality pet products at an affordable price. However, when it comes to the best online pet store, Chewy has the upper hand in several categories. 
Chewy logo verified_user
#1 Chewy
9.9 Overall Score
4.6
starstarstarstarstar_half
(547)
PetFlow logo
#4 PetFlow
5.2 Overall Score
2.8
starstarstar_halfstar_borderstar_border
(143)

Overview

Chewy

PetFlow

Price
Price
$0-$600
$0-$600
Returns
Returns
365 days
30 days
Time In Business
Time In Business
7 Years
10 Years

Ratings

Chewy

PetFlow

Overall Score
Overall Score
9.9 of 10
5.2 of 10
Review Score
Review Score
4.6
starstarstarstarstar_half
2.8
starstarstar_halfstar_borderstar_border
Value for Money
Value for Money
4.5
starstarstarstarstar_half
3.6
starstarstarstar_halfstar_border
Quality of Product or Service
Quality of Product or Service
4.5
starstarstarstarstar_half
3.7
starstarstarstar_halfstar_border
Customer Service
Customer Service
4.5
starstarstarstarstar_half
3.4
starstarstarstar_halfstar_border
Company Trustworthiness
Company Trustworthiness
4.4
starstarstarstarstar_half
3.3
starstarstarstar_halfstar_border
Likely to Recommend
Likely to Recommend
8.0 of 10
5.4 of 10

Reviews

Chewy

PetFlow

Number of Reviews
Number of Reviews
547
143
Review Breakdown
Review Breakdown
4.6
starstarstarstarstar_half
5 star
81%
4 star
7%
3 star
2%
2 star
2%
1 star
8%
2.8
starstarstar_halfstar_borderstar_border
5 star
42%
4 star
4%
3 star
3%
2 star
4%
1 star
47%

Reviews for Chewy

Helpful Favorable Review

starstarstarstarstar

Rosie Renee

January 20th, 2020 Flint, MI DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Chewy.com is absolutely amazing!!! They have amazingly fast shipping awesome products that never disappoint you, but even if it were possible to be disappointed by there prodUct there’s no way you could be after talking to customer support and seeing there return poilicy. Not to mention the awesome hand written Christmas card you receive from them how cool hand written all around absolutely love chewy will never take my business elsewhere


Helpful Critical Review

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krista Counterman

December 6th, 2019 Westerville, OH DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I loved this company till today. My autoship was to be shipped out on Wednesday and did not ship. When in inquired on when it would be shipped there wa s no ETA as they were working on the cyber monday shipments. I had to buy other food for my puppies as we were about to run out and I can't simply wait till the shipment may or may not arrive. Its a shame that cyber monday shipments are more important than the repeat customers that use autoship I have since moved my business to another company. The customer service rep offered no help or anything. Just sorry too bad.


Reviews for PetFlow

Helpful Favorable Review

starstarstarstarstar

Karen SevellGreenbaum

January 24th, 2020 Cortlandt Manor, NY DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

When I realized that I had not gotten an email confirmation that my order had been shipped I called Customer Service. I learned that PetFlow mixed up my order and cancelled it and did not inform me. I spoke with Adriana in Customer Service and she of course, took care of the problem and put in a reorder. From then on I received updated emails, the last one being that my order was delivered. I appreciated that Adrianna took care of this immediately.


Helpful Critical Review

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Mandy

December 20th, 2019 Los Angeles, CA DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Do not trust this company with auto-shipments of your pet's prescriptions. They are regularly "unable" to confirm my pet's prescription even though my vet informs me nobody has contacted them. Not only that, they will not even let you know your shipment cannot be sent pending prescription verification until the very last minute. I would not recommend using this site for any time sensitive needs as they clearly do not care. Switching to Chewy.


The Final Word

While both stores sell pet supplies, Chewy has supplies for not only cats and dogs but horses, birds, reptiles, fish, and other small pets. Petflow is limited in its pet supplies by only offering products for cats and dogs. You’ll definitely have a wide variety of options when shopping with Chewy, but Petflow does offer a few pet food brands that Chewy doesn’t 

Both Chewy and Petflow offer free shipping on any order over $49, but if you’re under you’ll be subjected to a flat-rate shipping fee. Petflow’s flat-rate fee is $5.95, which isn’t bad, but Chewy still has the lead with a flat-rate fee of $4.95. 

Unfortunately, neither company ships to Alaska or Hawaii. 

Petflow also doesn’t allow any returns on products that are under $10. If you do need to return an item, you’re subjected to paying a return fee (which will cost you anywhere between $5.95 to $14.95 depending on the original price of the item). Additionally, Petflow can only accept returns for items purchased within the last 30 days. Chewy is much more lenient with its return policy, as pet owners have 365 days to return unopened or unused items. 

When it comes to customer service, it seems impossible to beat Chewy. This company is known for its lenient return policy, excellent customer service representatives, fast delivery times, and sending portraits of people’s pets in the mail. 

Chewy and Petflow both offer an auto-ship program. This program allows pet owners to put their favorite pet products on a delivery schedule, which is great for pet owners who need to purchase dog food or cat food, but don’t want to have to drive down to a store every few weeks. While many consumers praised Chewy’s easy-to-use auto-ship program, a few Petflow customers had issues with the program. Several customers never received their shipment, a few struggled to cancel their auto-ship subscriptions, and others felt that it was difficult to add products to their cart. 

Overall, we recommend pet owners shop at Chewy for their pet supplies. 

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