PetSmart boasts being the largest specialty pet retailer for all pet services and solutions. The company employs about 55,000 associates and operates in more than 1,600 pet stores in the U.S., Canada, and Puerto Rico. PetSmart offers competitively priced pet food and products in-store and online.
PetSmart also provides pet services such as the PetsHotel and Doggie Day Camp. The company actively supports pet adoption through its partnership with the non-profit organization, PetSmart Charities. PetSmart invites more than 3,700 animal welfare organizations to bring adoptable pets into its stores to increase their chance of finding a forever home. Through its in-store adoption program and other events, PetSmart has facilitated more than 8 million adoptions.
In May 2017, PetSmart acquired Chewy.com, a leading online retailer of pet food and products in the U.S., which operates as an independent subsidiary.
PetSmart’s website offers a wide variety of pet products for all types of pets. Pet owners can shop for dogs, cats, reptiles, birds, and other small pets and find just about everything their pet could need. Customers can find:
Small Pet Supplies (hamsters, guinea pigs, rabbits, rats, mice, etc.)
PetSmart also offers numerous books and DVDs on various topics. These information books offered are a unique positive for PetSmart. They provide helpful information for pet parents looking to train or how best to take care of their furry friend.
PetSmart locations offer a variety of services:
PetSmart claims that their academy-trained Pet Stylists have over 800 hours of hands-on grooming experience. PetSmart offers complete bath, haircut, and walk-in grooming services. Dog owners can sign their pup up for a groom or a bath depending on their needs. Pet owners can schedule an appointment online.
PetSmart’s PetsHotel is available for cats and dogs whose owners are going out of town. Dogs can stay in either a standard guest room, an open-air atrium that is cleaned and sanitized daily, with hypoallergenic bedding. Or there is a private suite room, for a more private environment, the rooms are each cleaned and sanitized, have a raised cot and have a TV tuned to pet-themed shows. Cats can stay in the Kitty Cottage, and if two cats are brought in, cottages with connecting doors are available.
Doggie Day Camp
Sometimes pet owners can’t spend all day at home with their pets, even though that’s probably what they’d rather be doing. The PetSmart Doggie Day Camp is a fun and safe environment where pets can play. The camp is open 7 days a week, a Full-day includes up to 8 hours of indoor play, while the Half-day consists of up to 4 hours of indoor play.
PetSmart dog trainers use positive reinforcement techniques for training. However, pet owners should be aware that there are some requirements for attending a class:
PetSmart and Banfield Pet Hospital are offering new clients a free office visit and veterinary consultation. Customers can fill out a short form, print off the coupon*, and bring it to their appointment.
PetSmart strives to find animals their forever home, and they believe in the power of adoption. Because of this, PetSmart never sells cats or dogs. Combining its efforts with PetSmart Charities, the company helps save over 1,300 pets a day through adoption.
PetSmart’s Learning Center provides new pet owners and experienced pet parents with hundreds of articles about their pets health, happiness, and safety. For customers looking for specific information, there is a learn by pet option.
Customers may notice that pricing and product availability in PetSmart retail stores may be different the online site. PetSmart terms and conditions state, “Online prices, offers, and selection may vary between our retail stores and Sites and are subject to change. We reserve the right to limit sales, including the right to refuse sales, to resellers.”
At checkout, customers will be able to select a shipping method, and the shipping costs are based on the product ordered, and the chosen method.
I have a toy poodle and we take him to Petsmart for just about all of their services. We take him there for grooming, the vet appointments, and to get food and toys for him. We schedule all of our appointments online and it’s easy to use there website.
When I was on their site looking at puppy classes, I felt like the experience wasn't as seemless and user friendly as it should have been. The info was there, I just couldn't find it right away. But beyond that, the merchandise is easy to locate on the site.
Decent dog and cat toes and reasonable prices. Dog and cat food are usually reasonably priced as well.
Petsmart is a great place to get everything that you need for your animal from toys to food they have it all
PetSmart has the best customer service and I very knowledge when I ask them questions about types of food and treats for my dog.
The few times I went to Petmart the customer service was really poor. I also thought it was way overpriced. I won't shop there again.
Great pet supply company! They always have what I need for my cat and lot of options!
Not that bad of a pet store. Employees are great but I feel most of their items are overpriced.
Recently my cat had a urinary blockage that required a trip to the emergency vet and then he was prescribed a prescription wet food for urinary troubles. Pet Smart makes it easy to order the food or even pick it up in the store!
My kids LOVE PetSmart and spend a lot of time looking at pets and supplies, both online and in the store. PetSmart employees are always very helpful and seem knowledgeable about every species of animals.
We got our last hampster for PetSmart. They had plenty of options and all of the product we needed to take care of it from day 1.
Megan A McEvoy
I have a Chinese Crested, and she’s a very picky eater for a dog. The staff at PetSmart we’re always very helpful in helping my family and I find food that she will eat, and they always have the best clothing for dogs!
The online interface of petsmart is very convenient. Everything is easy to find and the customer care is quality.
Petsmart's website is very easy to use. It is well organized. They organized it very well. It's pretty nice because my local PetSmart is miles away, so having this was easy as a click of a button.
Great selection and at a fair price. The website makes taking care of my dog easy.
I wasn't as impressed with their online offerings. Their selection of doggy sweaters was limited. I have a small dog and they didn't have as good of a selection in his size.
Holden, I'm told is very hard to groom but Christine did an excellent job ! Actually, it is the best I have ever seen Holden. I think Holden likes it too!
When I need something for my Maltese poodle, I rely on Petsmart. I have found them to be sufficient in carrying all of the things that I need for my dog.
It is a great reliable place to get either products for your pets and toys for them.
Petsmart is definitely my go to. I can find all of my pet needs online and order them easy and fast.
I've made many purchases through the website and have never had any issues with the products or the speed or quality of delivery.
we bought our dog gated enclosure and it was delivered on time looking exactly like what we thought it was going to be. It worked great!
When I ordered stuff online it came promptly and in good condition. The customer service was great. I got exactly what I needed.
Pet smart always has what we need so we really don't go anywhere else for pet stuff anymore.
The staff at my local PetSmart is very knowledgeable as well as helpful with my questions about my cat's constant needs.
Store 326! I take my dog to get groomed by Paige and he always comes home looking handsome and happy. Will never groom anywhere else.
I frequently go into Petsmart on 24th Oregon the boy that waited on me.... let me tell you how rude ignorant he was. I spoke he didn’t. Today is 9/16/19. Someone needs to school him on etiquette behavior in work place.
Good variety of product and I appreciate the quality.
Horrible customer service. Also they cut my dog in 2 places while they groomed him and didn’t tell me about it. I got a discount off my bill and got refunded the rest but I would not recommend anyone to take their dog there to get groomed.
Mazi Marcel Womack
PetSmart is awesome, they have great customer service and they have some of the best products out there.
I want to give a shoutout to an amazing woman at the @PetSmart in South Elgin, Illinois. I took my dog in for a brand new toy to cheer her up as she was just diagnosed with cancer. Jackie instantly helped us walk around with her. She followed us around with treats for Roxy. My dog absolutely fell in love with her. She let my dog hug her, kiss her, jump on her, and eat out of her hand. This is the most energy we’ve seen in a couple months. She continued to give her love to my dog the whole time. I’m so thankful for this experience and the happiness I was able to see in Roxy again. She didn’t even want to leave the store. Thank you Jackie! Roxy is your biggest fan! We hope we can bring her in to see you again soon.
The management of supplies is weird and very unsatisfactory. Petsmart used to be #1 store I went to for my cat's supply for many years. I finally stopped using it few months ago due to inconsistency of supplies. For past several years, cats food and litter supplies are not stable. I brought to stores managements' attention these issues, but always was given the same response at different stores location - I was told that Petsmart corporate office decides how much and which supplies to route to a store based on popularity of products. Thus, it led to elimination of POPULAR products TOTALLY!!! I asked store managers to bring to corporate's attention that even if it is thought (for some strange reasons) items stopped being so popular, they still should be supplied to stores with the lower quantity, the least. However, nothing has changed. For example, I used to buy Dr Elsey's Senior Cat Litter and Dr Elsey's Long Haired Cat Litter for 11 years, at the same store. It always was supplied before in good quantities and always was sold very fast, which means these products are popular. The same was with different kinds of cat's food, for example Royal Canin Persian Food and Royal Canin Hair & Skin 33 Adult Cat Dry Food. Lately, I feel that long hair cats are discriminated by Petsmart company. I am now using their competitor, Petco and other online sources to buy these products. Such attitude in business leads to store closings and I am sure this would be this company's near future.
Petsmart is one of my go to pet stores to find everything I need for my dog and bunnies
pet smart is a good place to go for an animal i have a golden retriever. and i get his food from there i’ll get him groomed there and they do a really good job. i have also bought some fish from there and they actually know a lot about fish and so they were really good help on that. Website also has great products and delivery is easy to work. Finding products online is easy and lots of options.
Online has a pretty good selection of items. Not always what you are looking for. But easy to work through different sections. Prices are good and has sales going on often. Quality is good as well.
I’ve gotten a few things for my dog off of PetSmart and I have thoroughly enjoyed them, as has my dog. They are reasonably priced and ship quickly. Their website was easy to use and the checkout process was quick and smooth.
Your one stop shop for all pet needs. Sometimes I wonder how well the pets are taken care of though
I like ordering from PetSmart because everything I order gets to my house pretty quickly.
Everything we get for our dog is through PetSmart. Their website is so easy to use and manage. Their checkout process is quick and the products always come on time.
The site is useful but not as useful asI would like. They have a good variety of fish.
My family decided to get a gold fish. I was looking for a bigger tank for him and PetSmart made it easy to order online. They had the best price and made it easy to pickup in store. I love the fish tank we got. It has been perfect.
We have gone to Petsmart for many of our pet needs. They are a good resource of information and also a good place to find good products.
I like PetSmart’s online store/website. I like PetSmart because their products are always looking out for every pets well being.
Good customer service and products. Sometimes the prices are higher than other local stores. But the store is a clean and enjoyable place to shop.
Pete smart has everything I need for my dog. I feel they are reasonably priced and they have wonderful customer service.
Site to store shipping is usually better than paying for shipping to home. Love their selection of pet toys.
The staff is very nice and welcoming. They take good care of our dog and us as customers.
PetSmart sells dog food that was recalled! I just discovered that the dog food (Hill's) that I bought had been recalled months prior to my purchase! Pay attention to the recalls and do NOT trust PetSmart to sell you safe products! Very distressing!
I buy everything I need for my cat through PetSmart and have always been happy with the result. I get exactly what I order and what is promised and if I ever need to return anything they are more than helpful. I will continue to use them for everything in the future.
PetSmart is a great store but the drawback is price. I have found that the same products can easily be found on other online retailers. Good products, just bad prices.