PetSmart boasts being the largest specialty pet retailer for all pet services and solutions. The company employs about 55,000 associates and operates in more than 1,600 pet stores in the U.S., Canada, and Puerto Rico. PetSmart offers competitively priced pet food and products in-store and online. 

PetSmart also provides pet services such as the PetsHotel and Doggie Day Camp. The company actively supports pet adoption through its partnership with the non-profit organization, PetSmart Charities. PetSmart invites more than 3,700 animal welfare organizations to bring adoptable pets into its stores to increase their chance of finding a forever home. Through its in-store adoption program and other events, PetSmart has facilitated more than 8 million adoptions. 

In May 2017, PetSmart acquired Chewy.com, a leading online retailer of pet food and products in the U.S., which operates as an independent subsidiary.

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The Good

  • Pet Products
  • Pet Services
  • Learning Center

Pet Products

PetSmart’s website offers a wide variety of pet products for all types of pets. Pet owners can shop for dogs, cats, reptiles, birds, and other small pets and find just about everything their pet could need. Customers can find:

Dog Supplies

  • Food and Treats
  • Toys and Apparel
  • Dental Care and Wellness Products
  • Flea and Tick Medication
  • Beds and Furniture
  • Bowls and Feeders
  • Collars, Harnesses and Leashes

Cat Products

  • Cat Food and Treats
  • Toys
  • Litter and Waste Disposal
  • Crates
  • Beds and Furniture
  • Bowls and Feeders
  • Collars, Harnesses and Leashes

Reptile Merchandise

  • Habitat Accessories
  • Habitat Decor
  • Starter Kits
  • Food
  • Light Fixtures and Heating Lamps
  • Bedding 

Bird Products

  • Food and Treats
  • Cages and Stands
  • Litter and Nesting
  • Toys, Perches, and Decor
  • Grooming
  • Health Care
  • Cleaning and Odor Control
  • Wild Bird Food and Supplies

Small Pet Supplies (hamsters, guinea pigs, rabbits, rats, mice, etc.)

  • Food, Treats, and Hay
  • Cages, Habitats, and Hutches
  • Litter and Bedding
  • Cleaning and Odor Removers
  • Toys and Habitat Accessories

PetSmart also offers numerous books and DVDs on various topics. These information books offered are a unique positive for PetSmart. They provide helpful information for pet parents looking to train or how best to take care of their furry friend. 

Pet Services

PetSmart locations offer a variety of services:

Grooming

PetSmart claims that their academy-trained Pet Stylists have over 800 hours of hands-on grooming experience. PetSmart offers complete bath, haircut, and walk-in grooming services. Dog owners can sign their pup up for a groom or a bath depending on their needs. Pet owners can schedule an appointment online.

PetsHotel

PetSmart’s PetsHotel is available for cats and dogs whose owners are going out of town. Dogs can stay in either a standard guest room, an open-air atrium that is cleaned and sanitized daily, with hypoallergenic bedding. Or there is a private suite room, for a more private environment, the rooms are each cleaned and sanitized, have a raised cot and have a TV tuned to pet-themed shows. Cats can stay in the Kitty Cottage, and if two cats are brought in, cottages with connecting doors are available.

Doggie Day Camp

Sometimes pet owners can’t spend all day at home with their pets, even though that’s probably what they’d rather be doing. The PetSmart Doggie Day Camp is a fun and safe environment where pets can play. The camp is open 7 days a week, a Full-day includes up to 8 hours of indoor play, while the Half-day consists of up to 4 hours of indoor play. 

Dog Training

PetSmart dog trainers use positive reinforcement techniques for training. However, pet owners should be aware that there are some requirements for attending a class:

  • Age Requirement - Puppy classes are for dogs ages 10 weeks to 5 months old. There are beginner, intermediate and advanced courses for dogs 5 months and older. 
  • Vaccinations - DPP (Distemper, Parvo, and Parainfluenza) and Rabies vaccinations are required for any dog over 4 months old. Owners must have proof and provide it during the first class.
  • Behavior - Aggressive dogs are not permitted to classes. If owners are unsure about their dog's behavior around other dogs or people, they can schedule a free 15-minute evaluation with a trainer to determine if a PetSmart training class is the right fit. 
  • Class Time - In each group, there are about 4-10 dogs, and each class is 1 hour for 6 weeks. 
  • Missed Classes - Pet owners can contact their trainer to schedule a make-up class. PetSmart can also put a class on hold—for up to a year (if a break from training is needed). 
  • Gear - PetSmart recommends that pet owners bring small treats to class every week, as well as a chew toy or blanket. Any flat, rolled, or no-slip collar, face collar, body harness or no-pull harness works great for the class. Also, a 4-foot to the 6-foot non-retractable leash is approved. There are no choke chains, prong or pinch collars or electric collars.
  • Human Dress Code - Pet parents should wear comfortable, non-slip shoes. 

Veterinary Care 

PetSmart and Banfield Pet Hospital are offering new clients a free office visit and veterinary consultation. Customers can fill out a short form, print off the coupon*, and bring it to their appointment. 

Adoption

PetSmart strives to find animals their forever home, and they believe in the power of adoption. Because of this, PetSmart never sells cats or dogs. Combining its efforts with PetSmart Charities, the company helps save over 1,300 pets a day through adoption. 

Learning Center

PetSmart’s Learning Center provides new pet owners and experienced pet parents with hundreds of articles about their pets health, happiness, and safety. For customers looking for specific information, there is a learn by pet option. 

The Bad

  • Varied Availability and Pricing
  • Shipping Costs

Varied Availability and Pricing

Customers may notice that pricing and product availability in PetSmart retail stores may be different the online site. PetSmart terms and conditions state, “Online prices, offers, and selection may vary between our retail stores and Sites and are subject to change. We reserve the right to limit sales, including the right to refuse sales, to resellers.”

Shipping Costs

At checkout, customers will be able to select a shipping method, and the shipping costs are based on the product ordered, and the chosen method.

The Bottom Line

PetSmart presents a wide variety of pet products and services. PetSmart also offers, in-store pickup for online orders and the option to return items directly to a retail store. Although, customers may be frustrated by the varied pricing and availability and shipping costs PetSmart offers other appealing aspects.   

The Doggie Day Care, Kitty Cottage, PetsHotel, and the Dog Traning Classes are helpful features for busy pet owners. Another great aspect of PetSmart is its dedication to pet adoption. The company has partnered with more than 3,700 animal welfare groups across North America, and 1 out of every 10 adoptions in North America happen at a PetSmart Charity Center. Recently, PetSmart Charities donated $1 million to support and help pets in need due to Hurricane Michael.

*Valid for new pets. Cat or Dog only, other restrictions apply.

Check out our top-rated Online Pet Stores and compare prices, shipping fees and products.

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User Reviews

Star Rating

4.1
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165 Reviews

Review Breakdown

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Julie Taylor

February 25th, 2020 Ogden, UT DETAILS arrow_drop_down
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We love PetSmart. They have such a large selection. You can find specific brands and items.

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Heidi Hansen

February 25th, 2020 Eagle Mountain, UT

We get all of our dogs toys at PetSmart, and he loves them. They are all really good quality and last a long time.

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Kaitlyn Rios

February 25th, 2020 Ogden, UT DETAILS arrow_drop_down
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PetSmart has a tremendous variety of pet supplies. I can always find what I need including pet treats, all at the right prices, all delivered to my door. Excellent!

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Grace

February 21st, 2020 Orem, UT DETAILS arrow_drop_down
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I go to pet smart almost all the time. I have turtles at my house and pet smart has everything they need there which is really handy since I live super close. And all the people there are willing to help you out when you have any questions

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Nichole Hiatt

February 20th, 2020 Eagle Mountain, UT DETAILS arrow_drop_down
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I have ordered multiple pet supplies online from PetSmart and I've been pleased with all my orders. They shipped and arrived in the right time, and the items were exactly what I was expecting.

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Poundesk

February 20th, 2020 Saratoga Springs, UT DETAILS arrow_drop_down
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Petsmart always has the items I need when shopping for our hedgehog. It's super easy to log in and find the things we need.

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Audrey Mitchell

February 18th, 2020 Managua, MN

Petsmart is a good location when looking for multiple needs your animal may have. The resources were great when looking into price matching and other stores.

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Claribel Galeano

February 13th, 2020 Upper Marlboro, MD DETAILS arrow_drop_down
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I love these store we have purchased so many products from them and their have so many great things

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Camille

February 10th, 2020 Lynnwood, WA DETAILS arrow_drop_down
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The ability to make grooming appointments for dogs is very useful! Once my dog is in their system I can get her groomed anywhere.

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Bryndie

February 10th, 2020 Managua, MN DETAILS arrow_drop_down
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Good options for your pets! It doesn’t matter what kind of pet you have either, PetSmart has good supplies for all of them

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Eddie Rios

February 10th, 2020 Ogden, UT DETAILS arrow_drop_down
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PetSmart is a wonderful source for all of your pet needs. They have everything for all kinds of pets. For our dog, she never went without because PetSmart offered great selection and great prices. Home delivery or store pick up made things very convenient. And the grooming services were first rate. PetSmart is a winner!

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Amanda

February 7th, 2020 Montebello, CA DETAILS arrow_drop_down
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When online shopping at Pet Smart for my guinea pigs, I found the best items at the most competitive prices.

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Beverly Schacher

February 5th, 2020 Long Beach, MS DETAILS arrow_drop_down
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I ordered a pet door frame online from Petsmart for approximately ten dollars. It ended up being the wrong size so I called the customer service number and they refunded my money without me even having to send it back or return it to the store.

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Makayla Manus

February 5th, 2020 Long Beach, MS

THEY HAVE EVERYTHING!! They always have new shipments in and the website is very self explanatory.

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Madelyn Trout

February 5th, 2020 Kenner, LA DETAILS arrow_drop_down
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Petsmart is awesome. They have everything I need for my two dogs and cats. It's layout makes it easy to find things you need.

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Juliann Mecham

February 3rd, 2020 Managua, MN DETAILS arrow_drop_down
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PetSmart is actually fantastic. They took care of my take well and I had no complaints. I thought that the store was well kept and had a wide variety.

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J. Whelan

February 3rd, 2020 Long Beach, MS DETAILS arrow_drop_down
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I never thought I would use much online PetSmart shopping, but I do. There are certain treats and products that I will only use for my pets, and often times in the store they are out. I can always find them online and have them shipped to me. I also like their grooming service in their online store. I can set my dog's appointment for whichever groomer and time that is available. I think this is my favorite part of PetSmart online, how easy it is to get a grooming appointment with my favorite groomer.

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Emily Galvan

January 30th, 2020 Lindon, UT DETAILS arrow_drop_down
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I love petsmart because of their amazing customer service and how well they care for their animals.

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Jasmine King

January 29th, 2020 New Orleans, LA DETAILS arrow_drop_down
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I shop at both my local PetSmart and the online PetSmart, and the products always arrive in high quality for reasonable prices.

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Taylor Walker

January 27th, 2020 Tallahassee, FL DETAILS arrow_drop_down
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Pet smart is very smart. Everything is organized, the people are nice, and all the animals are cute. The items are all decently priced and last a long time. You get the most out of your money here.

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Asia Bui

January 20th, 2020 Gulfport, MS DETAILS arrow_drop_down
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We have a dog named Chewy and we get him his pet food from the petsmart vet company! He is very healthy and also loves the toys and treats he gets from there

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SkylarPickens

January 17th, 2020 Gulfport, MS

My puppy and i LOVE petsmart and their low prices! They have the biggest variety of food!

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Madelyn

January 16th, 2020 Norcross, GA DETAILS arrow_drop_down
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This place has many toys and necessities for my Boxer and cat! I especially love being able to see cats whenever I go to the back of the store.

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Dorrie2001

January 16th, 2020 Mobile, AL

Very nice pet store, tons of animals to select from. Workers are very helpful and inform you on everything you need to know. Great selection of animal products to choose from too!

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Wendy Liu

January 15th, 2020 Bethesda, MD DETAILS arrow_drop_down
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Very friendly staff, always willing to help. They give free treats for pets when you bring them along.

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Lane Bradshaw

January 14th, 2020 Norcross, GA

They don’t take care of animals well at all. Very sad. They let them die and don’t care. It is inhumane.

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Zac Cannon

January 14th, 2020 Long Beach, MS DETAILS arrow_drop_down
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PetSmart always has what we need for my dog and cat. The grooming salon is great and my Husky, Laska loves the groomers here. They always have the food we need for both animals.

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Rebecca Harvey

January 13th, 2020 Long Beach, MS DETAILS arrow_drop_down
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We use petsmart for all my animals needs. I use the online store to make purchases and even book my cats grooming appointments.

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Jacob

January 7th, 2020 American Fork, UT DETAILS arrow_drop_down
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Petsmart's online websites are my favorite. They are easy to use, simple to order more dog food and products, and have the best prices.

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Jada Urquhart

January 3rd, 2020 Orlando, FL DETAILS arrow_drop_down
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I have a toy poodle and we take him to Petsmart for just about all of their services. We take him there for grooming, the vet appointments, and to get food and toys for him. We schedule all of our appointments online and it’s easy to use there website.

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Michelle W

December 16th, 2019 Coraopolis, PA

When I was on their site looking at puppy classes, I felt like the experience wasn't as seemless and user friendly as it should have been. The info was there, I just couldn't find it right away. But beyond that, the merchandise is easy to locate on the site.

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Roberson

December 9th, 2019 Salt Lake City, UT DETAILS arrow_drop_down
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Decent dog and cat toes and reasonable prices. Dog and cat food are usually reasonably priced as well.

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Cooper Thompson

December 2nd, 2019 Pleasant Grove, UT

Petsmart is a great place to get everything that you need for your animal from toys to food they have it all

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Connor

December 2nd, 2019 Farmington, UT DETAILS arrow_drop_down
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PetSmart has the best customer service and I very knowledge when I ask them questions about types of food and treats for my dog.

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Kaydence Bonino

November 25th, 2019 Riverton, UT DETAILS arrow_drop_down
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The few times I went to Petmart the customer service was really poor. I also thought it was way overpriced. I won't shop there again.

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Amanda

November 20th, 2019 Warrendale, PA

Great pet supply company! They always have what I need for my cat and lot of options!

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Todd Homitz

November 15th, 2019 Evans City, PA DETAILS arrow_drop_down
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Not that bad of a pet store. Employees are great but I feel most of their items are overpriced.

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Nathan D.

November 15th, 2019 Warrendale, PA DETAILS arrow_drop_down
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Recently my cat had a urinary blockage that required a trip to the emergency vet and then he was prescribed a prescription wet food for urinary troubles. Pet Smart makes it easy to order the food or even pick it up in the store!

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Kathryn Robinson

November 11th, 2019 Riverton, UT DETAILS arrow_drop_down
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My kids LOVE PetSmart and spend a lot of time looking at pets and supplies, both online and in the store. PetSmart employees are always very helpful and seem knowledgeable about every species of animals.

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Eric Smith

November 7th, 2019 Riverton, UT DETAILS arrow_drop_down
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We got our last hampster for PetSmart. They had plenty of options and all of the product we needed to take care of it from day 1.

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Megan A McEvoy

November 5th, 2019 Tallahassee, FL DETAILS arrow_drop_down
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I have a Chinese Crested, and she’s a very picky eater for a dog. The staff at PetSmart we’re always very helpful in helping my family and I find food that she will eat, and they always have the best clothing for dogs!

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Bethany Simko

October 21st, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
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The online interface of petsmart is very convenient. Everything is easy to find and the customer care is quality.

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Desi

October 21st, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
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Petsmart's website is very easy to use. It is well organized. They organized it very well. It's pretty nice because my local PetSmart is miles away, so having this was easy as a click of a button.

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bailey jo

October 14th, 2019 Orem, UT DETAILS arrow_drop_down
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Great selection and at a fair price. The website makes taking care of my dog easy.

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Don Boren

October 11th, 2019 American Fork, UT DETAILS arrow_drop_down
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I wasn't as impressed with their online offerings. Their selection of doggy sweaters was limited. I have a small dog and they didn't have as good of a selection in his size.

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Mary Jones

October 10th, 2019 Louisville, KY DETAILS arrow_drop_down
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Holden, I'm told is very hard to groom but Christine did an excellent job ! Actually, it is the best I have ever seen Holden. I think Holden likes it too!

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Ed Clark

October 10th, 2019 Mesa, AZ DETAILS arrow_drop_down
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When I need something for my Maltese poodle, I rely on Petsmart. I have found them to be sufficient in carrying all of the things that I need for my dog.

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Dawson Wolfgramm

October 8th, 2019 Pleasant Grove, UT

It is a great reliable place to get either products for your pets and toys for them.

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Zac Marx

October 8th, 2019 Brighton, CO DETAILS arrow_drop_down
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Petsmart is definitely my go to. I can find all of my pet needs online and order them easy and fast.

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Sarah Watters

October 7th, 2019 Quinlan, TX DETAILS arrow_drop_down
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I've made many purchases through the website and have never had any issues with the products or the speed or quality of delivery.