PetSmart boasts being the largest specialty pet retailer for all pet services and solutions. The company employs about 55,000 associates and operates in more than 1,600 pet stores in the U.S., Canada, and Puerto Rico. PetSmart offers competitively priced pet food and products in-store and online. 

PetSmart also provides pet services such as the PetsHotel and Doggie Day Camp. The company actively supports pet adoption through its partnership with the non-profit organization, PetSmart Charities. PetSmart invites more than 3,700 animal welfare organizations to bring adoptable pets into its stores to increase their chance of finding a forever home. Through its in-store adoption program and other events, PetSmart has facilitated more than 8 million adoptions. 

In May 2017, PetSmart acquired Chewy.com, a leading online retailer of pet food and products in the U.S., which operates as an independent subsidiary.

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The Good

  • Pet Products
  • Pet Services
  • Learning Center

Pet Products

PetSmart’s website offers a wide variety of pet products for all types of pets. Pet owners can shop for dogs, cats, reptiles, birds, and other small pets and find just about everything their pet could need. Customers can find:

Dog Supplies

  • Food and Treats
  • Toys and Apparel
  • Dental Care and Wellness Products
  • Flea and Tick Medication
  • Beds and Furniture
  • Bowls and Feeders
  • Collars, Harnesses and Leashes

Cat Products

  • Cat Food and Treats
  • Toys
  • Litter and Waste Disposal
  • Crates
  • Beds and Furniture
  • Bowls and Feeders
  • Collars, Harnesses and Leashes

Reptile Merchandise

  • Habitat Accessories
  • Habitat Decor
  • Starter Kits
  • Food
  • Light Fixtures and Heating Lamps
  • Bedding 

Bird Products

  • Food and Treats
  • Cages and Stands
  • Litter and Nesting
  • Toys, Perches, and Decor
  • Grooming
  • Health Care
  • Cleaning and Odor Control
  • Wild Bird Food and Supplies

Small Pet Supplies (hamsters, guinea pigs, rabbits, rats, mice, etc.)

  • Food, Treats, and Hay
  • Cages, Habitats, and Hutches
  • Litter and Bedding
  • Cleaning and Odor Removers
  • Toys and Habitat Accessories

PetSmart also offers numerous books and DVDs on various topics. These information books offered are a unique positive for PetSmart. They provide helpful information for pet parents looking to train or how best to take care of their furry friend. 

Pet Services

PetSmart locations offer a variety of services:

Grooming

PetSmart claims that their academy-trained Pet Stylists have over 800 hours of hands-on grooming experience. PetSmart offers complete bath, haircut, and walk-in grooming services. Dog owners can sign their pup up for a groom or a bath depending on their needs. Pet owners can schedule an appointment online.

PetsHotel

PetSmart’s PetsHotel is available for cats and dogs whose owners are going out of town. Dogs can stay in either a standard guest room, an open-air atrium that is cleaned and sanitized daily, with hypoallergenic bedding. Or there is a private suite room, for a more private environment, the rooms are each cleaned and sanitized, have a raised cot and have a TV tuned to pet-themed shows. Cats can stay in the Kitty Cottage, and if two cats are brought in, cottages with connecting doors are available.

Doggie Day Camp

Sometimes pet owners can’t spend all day at home with their pets, even though that’s probably what they’d rather be doing. The PetSmart Doggie Day Camp is a fun and safe environment where pets can play. The camp is open 7 days a week, a Full-day includes up to 8 hours of indoor play, while the Half-day consists of up to 4 hours of indoor play. 

Dog Training

PetSmart dog trainers use positive reinforcement techniques for training. However, pet owners should be aware that there are some requirements for attending a class:

  • Age Requirement - Puppy classes are for dogs ages 10 weeks to 5 months old. There are beginner, intermediate and advanced courses for dogs 5 months and older. 
  • Vaccinations - DPP (Distemper, Parvo, and Parainfluenza) and Rabies vaccinations are required for any dog over 4 months old. Owners must have proof and provide it during the first class.
  • Behavior - Aggressive dogs are not permitted to classes. If owners are unsure about their dog's behavior around other dogs or people, they can schedule a free 15-minute evaluation with a trainer to determine if a PetSmart training class is the right fit. 
  • Class Time - In each group, there are about 4-10 dogs, and each class is 1 hour for 6 weeks. 
  • Missed Classes - Pet owners can contact their trainer to schedule a make-up class. PetSmart can also put a class on hold—for up to a year (if a break from training is needed). 
  • Gear - PetSmart recommends that pet owners bring small treats to class every week, as well as a chew toy or blanket. Any flat, rolled, or no-slip collar, face collar, body harness or no-pull harness works great for the class. Also, a 4-foot to the 6-foot non-retractable leash is approved. There are no choke chains, prong or pinch collars or electric collars.
  • Human Dress Code - Pet parents should wear comfortable, non-slip shoes. 

Veterinary Care 

PetSmart and Banfield Pet Hospital are offering new clients a free office visit and veterinary consultation. Customers can fill out a short form, print off the coupon*, and bring it to their appointment. 

Adoption

PetSmart strives to find animals their forever home, and they believe in the power of adoption. Because of this, PetSmart never sells cats or dogs. Combining its efforts with PetSmart Charities, the company helps save over 1,300 pets a day through adoption. 

Learning Center

PetSmart’s Learning Center provides new pet owners and experienced pet parents with hundreds of articles about their pets health, happiness, and safety. For customers looking for specific information, there is a learn by pet option. 

The Bad

  • Varied Availability and Pricing
  • Shipping Costs

Varied Availability and Pricing

Customers may notice that pricing and product availability in PetSmart retail stores may be different the online site. PetSmart terms and conditions state, “Online prices, offers, and selection may vary between our retail stores and Sites and are subject to change. We reserve the right to limit sales, including the right to refuse sales, to resellers.”

Shipping Costs

At checkout, customers will be able to select a shipping method, and the shipping costs are based on the product ordered, and the chosen method.

The Bottom Line

PetSmart presents a wide variety of pet products and services. PetSmart also offers, in-store pickup for online orders and the option to return items directly to a retail store. Although, customers may be frustrated by the varied pricing and availability and shipping costs PetSmart offers other appealing aspects.   

The Doggie Day Care, Kitty Cottage, PetsHotel, and the Dog Traning Classes are helpful features for busy pet owners. Another great aspect of PetSmart is its dedication to pet adoption. The company has partnered with more than 3,700 animal welfare groups across North America, and 1 out of every 10 adoptions in North America happen at a PetSmart Charity Center. Recently, PetSmart Charities donated $1 million to support and help pets in need due to Hurricane Michael.

*Valid for new pets. Cat or Dog only, other restrictions apply.

Check out our top-rated Online Pet Stores and compare prices, shipping fees and products.

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User Reviews

Star Rating

4.1
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134 Reviews

Review Breakdown

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Roberson
December 9th, 2019 Salt Lake City, UT DETAILS
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Decent dog and cat toes and reasonable prices. Dog and cat food are usually reasonably priced as well.

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Cooper Thompson
December 2nd, 2019 Pleasant Grove, UT

Petsmart is a great place to get everything that you need for your animal from toys to food they have it all

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Connor
December 2nd, 2019 Farmington, UT DETAILS
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PetSmart has the best customer service and I very knowledge when I ask them questions about types of food and treats for my dog.

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Kaydence Bonino
November 25th, 2019 Riverton, UT DETAILS
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The few times I went to Petmart the customer service was really poor. I also thought it was way overpriced. I won't shop there again.

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Amanda
November 20th, 2019 Warrendale, PA

Great pet supply company! They always have what I need for my cat and lot of options!

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Todd Homitz
November 15th, 2019 Evans City, PA DETAILS
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Not that bad of a pet store. Employees are great but I feel most of their items are overpriced.

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Nathan D.
November 15th, 2019 Warrendale, PA DETAILS
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Recently my cat had a urinary blockage that required a trip to the emergency vet and then he was prescribed a prescription wet food for urinary troubles. Pet Smart makes it easy to order the food or even pick it up in the store!

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Kathryn Robinson
November 11th, 2019 Riverton, UT DETAILS
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My kids LOVE PetSmart and spend a lot of time looking at pets and supplies, both online and in the store. PetSmart employees are always very helpful and seem knowledgeable about every species of animals.

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Eric Smith
November 7th, 2019 Riverton, UT DETAILS
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We got our last hampster for PetSmart. They had plenty of options and all of the product we needed to take care of it from day 1.

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Megan A McEvoy
November 5th, 2019 Tallahassee, FL DETAILS
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I have a Chinese Crested, and she’s a very picky eater for a dog. The staff at PetSmart we’re always very helpful in helping my family and I find food that she will eat, and they always have the best clothing for dogs!

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Bethany Simko
October 21st, 2019 Pleasant Grove, UT DETAILS
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The online interface of petsmart is very convenient. Everything is easy to find and the customer care is quality.

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Desi
October 21st, 2019 Pleasant Grove, UT DETAILS
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Petsmart's website is very easy to use. It is well organized. They organized it very well. It's pretty nice because my local PetSmart is miles away, so having this was easy as a click of a button.

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bailey jo
October 14th, 2019 Orem, UT DETAILS
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Great selection and at a fair price. The website makes taking care of my dog easy.

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Don Boren
October 11th, 2019 American Fork, UT DETAILS
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I wasn't as impressed with their online offerings. Their selection of doggy sweaters was limited. I have a small dog and they didn't have as good of a selection in his size.

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Mary Jones
October 10th, 2019 Louisville, KY DETAILS
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Holden, I'm told is very hard to groom but Christine did an excellent job ! Actually, it is the best I have ever seen Holden. I think Holden likes it too!

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Ed Clark
October 10th, 2019 Mesa, AZ DETAILS
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When I need something for my Maltese poodle, I rely on Petsmart. I have found them to be sufficient in carrying all of the things that I need for my dog.

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Dawson Wolfgramm
October 8th, 2019 Pleasant Grove, UT

It is a great reliable place to get either products for your pets and toys for them.

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Zac Marx
October 8th, 2019 Brighton, CO DETAILS
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Petsmart is definitely my go to. I can find all of my pet needs online and order them easy and fast.

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Sarah Watters
October 7th, 2019 Quinlan, TX DETAILS
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I've made many purchases through the website and have never had any issues with the products or the speed or quality of delivery.

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Amy Boren
October 7th, 2019 American Fork, UT DETAILS
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we bought our dog gated enclosure and it was delivered on time looking exactly like what we thought it was going to be. It worked great!

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Alyssa Boren
October 7th, 2019 American Fork, UT DETAILS
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When I ordered stuff online it came promptly and in good condition. The customer service was great. I got exactly what I needed.

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Kate Gregory
October 4th, 2019 Pleasant Grove, UT DETAILS
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Pet smart always has what we need so we really don't go anywhere else for pet stuff anymore.

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Cynthia Carman
October 2nd, 2019 American Fork, UT DETAILS
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The staff at my local PetSmart is very knowledgeable as well as helpful with my questions about my cat's constant needs.

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Carolina Arnaud
September 19th, 2019 Tallahassee, FL DETAILS
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Store 326! I take my dog to get groomed by Paige and he always comes home looking handsome and happy. Will never groom anywhere else.

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Dawn
September 17th, 2019 DETAILS
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I frequently go into Petsmart on 24th Oregon the boy that waited on me.... let me tell you how rude ignorant he was. I spoke he didn’t. Today is 9/16/19. Someone needs to school him on etiquette behavior in work place.

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Kenz
September 17th, 2019 Buena Vista, VA DETAILS
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Good variety of product and I appreciate the quality.

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Unknown5
August 11th, 2019 Youngstown, OH DETAILS
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Horrible customer service. Also they cut my dog in 2 places while they groomed him and didn’t tell me about it. I got a discount off my bill and got refunded the rest but I would not recommend anyone to take their dog there to get groomed.

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Mazi Marcel Womack
August 2nd, 2019 Cedar City, UT DETAILS
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PetSmart is awesome, they have great customer service and they have some of the best products out there.

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Amanda Smiley
August 1st, 2019 South Elgin, IL DETAILS
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I want to give a shoutout to an amazing woman at the @PetSmart in South Elgin, Illinois. I took my dog in for a brand new toy to cheer her up as she was just diagnosed with cancer. Jackie instantly helped us walk around with her. She followed us around with treats for Roxy. My dog absolutely fell in love with her. She let my dog hug her, kiss her, jump on her, and eat out of her hand. This is the most energy we’ve seen in a couple months. She continued to give her love to my dog the whole time. I’m so thankful for this experience and the happiness I was able to see in Roxy again. She didn’t even want to leave the store. Thank you Jackie! Roxy is your biggest fan! We hope we can bring her in to see you again soon.

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Natalie
July 16th, 2019 Chantilly, VA DETAILS
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The management of supplies is weird and very unsatisfactory. Petsmart used to be #1 store I went to for my cat's supply for many years. I finally stopped using it few months ago due to inconsistency of supplies. For past several years, cats food and litter supplies are not stable. I brought to stores managements' attention these issues, but always was given the same response at different stores location - I was told that Petsmart corporate office decides how much and which supplies to route to a store based on popularity of products. Thus, it led to elimination of POPULAR products TOTALLY!!! I asked store managers to bring to corporate's attention that even if it is thought (for some strange reasons) items stopped being so popular, they still should be supplied to stores with the lower quantity, the least. However, nothing has changed. For example, I used to buy Dr Elsey's Senior Cat Litter and Dr Elsey's Long Haired Cat Litter for 11 years, at the same store. It always was supplied before in good quantities and always was sold very fast, which means these products are popular. The same was with different kinds of cat's food, for example Royal Canin Persian Food and Royal Canin Hair & Skin 33 Adult Cat Dry Food. Lately, I feel that long hair cats are discriminated by Petsmart company. I am now using their competitor, Petco and other online sources to buy these products. Such attitude in business leads to store closings and I am sure this would be this company's near future.

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Keeli Hansen
July 15th, 2019 San Jose, CA DETAILS
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Petsmart is one of my go to pet stores to find everything I need for my dog and bunnies

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matthew
July 2nd, 2019 Logan, UT DETAILS
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pet smart is a good place to go for an animal i have a golden retriever. and i get his food from there i’ll get him groomed there and they do a really good job. i have also bought some fish from there and they actually know a lot about fish and so they were really good help on that. Website also has great products and delivery is easy to work. Finding products online is easy and lots of options.

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Whitney Stanko
July 1st, 2019 Smithfield, UT DETAILS
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Online has a pretty good selection of items. Not always what you are looking for. But easy to work through different sections. Prices are good and has sales going on often. Quality is good as well.

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Paige Baldwin
June 28th, 2019 Wellsville, UT DETAILS
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I’ve gotten a few things for my dog off of PetSmart and I have thoroughly enjoyed them, as has my dog. They are reasonably priced and ship quickly. Their website was easy to use and the checkout process was quick and smooth.

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Lauren
June 25th, 2019 Hyrum, UT DETAILS
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Your one stop shop for all pet needs. Sometimes I wonder how well the pets are taken care of though

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Jason
June 24th, 2019 Draper, UT DETAILS
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I like ordering from PetSmart because everything I order gets to my house pretty quickly.

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Haley Baldwin
June 19th, 2019 DETAILS
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Everything we get for our dog is through PetSmart. Their website is so easy to use and manage. Their checkout process is quick and the products always come on time.

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Ken Francis
June 12th, 2019 Provo, UT DETAILS
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The site is useful but not as useful asI would like. They have a good variety of fish.

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Brenda
June 10th, 2019 Spanish Fork, UT DETAILS
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My family decided to get a gold fish. I was looking for a bigger tank for him and PetSmart made it easy to order online. They had the best price and made it easy to pickup in store. I love the fish tank we got. It has been perfect.

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E S
June 5th, 2019 Meridian, ID DETAILS
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We have gone to Petsmart for many of our pet needs. They are a good resource of information and also a good place to find good products.

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Nicole LeBaron
June 3rd, 2019 Provo, UT DETAILS
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I like PetSmart’s online store/website. I like PetSmart because their products are always looking out for every pets well being.

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Kimberli Shaner
June 3rd, 2019 Meridian, ID DETAILS
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Good customer service and products. Sometimes the prices are higher than other local stores. But the store is a clean and enjoyable place to shop.

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Brittany Bray
June 3rd, 2019 Springville, UT DETAILS
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Pete smart has everything I need for my dog. I feel they are reasonably priced and they have wonderful customer service.

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Liana
May 28th, 2019 Colorado Springs, CO DETAILS
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Site to store shipping is usually better than paying for shipping to home. Love their selection of pet toys.

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Nana Asiata
May 20th, 2019 Herriman, UT DETAILS
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The staff is very nice and welcoming. They take good care of our dog and us as customers.

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Sydney
May 17th, 2019 Phoenix, AZ DETAILS
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PetSmart sells dog food that was recalled! I just discovered that the dog food (Hill's) that I bought had been recalled months prior to my purchase! Pay attention to the recalls and do NOT trust PetSmart to sell you safe products! Very distressing!

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Scott
May 15th, 2019 Orem, UT DETAILS
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I buy everything I need for my cat through PetSmart and have always been happy with the result. I get exactly what I order and what is promised and if I ever need to return anything they are more than helpful. I will continue to use them for everything in the future.

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Craig
May 15th, 2019 Orem, UT DETAILS
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PetSmart is a great store but the drawback is price. I have found that the same products can easily be found on other online retailers. Good products, just bad prices.

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L. Fowler
May 14th, 2019 Pleasant Grove, UT DETAILS
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This is a great store for pets. Lots of variety of items and friendly personnel.

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Ashley
May 14th, 2019 Pleasant Grove, UT DETAILS
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I shop frequently online at petsmart.com. I like their point system because I get a free treat for my dog almost every time I shop. It is a great way to try out new treats as well. You even get a surprise treat on your pet"s birthday! Just set up your treats account for free and start earning right away!