PetSmart
PetSmart boasts being the largest specialty pet retailer for all pet services and solutions. The company employs about 55,000 associates and operates in more than 1,600 pet stores in the U.S., Canada, and Puerto Rico. PetSmart offers competitively priced pet food and products in-store and online.
PetSmart also provides pet services such as the PetsHotel and Doggie Day Camp. The company actively supports pet adoption through its partnership with the non-profit organization, PetSmart Charities. PetSmart invites more than 3,700 animal welfare organizations to bring adoptable pets into its stores to increase their chance of finding a forever home. Through its in-store adoption program and other events, PetSmart has facilitated more than 8 million adoptions.
In May 2017, PetSmart acquired Chewy.com, a leading online retailer of pet food and products in the U.S., which operates as an independent subsidiary.
Top Ranked Companies
#1 Chewy chevron_right
#2 Petco chevron_right
The Good
- Pet Products
- Pet Services
- Learning Center
Pet Products
PetSmart’s website offers a wide variety of pet products for all types of pets. Pet owners can shop for dogs, cats, reptiles, birds, and other small pets and find just about everything their pet could need. Customers can find:
Dog Supplies
- Food and Treats
- Toys and Apparel
- Dental Care and Wellness Products
- Flea and Tick Medication
- Beds and Furniture
- Bowls and Feeders
- Collars, Harnesses and Leashes
Cat Products
- Cat Food and Treats
- Toys
- Litter and Waste Disposal
- Crates
- Beds and Furniture
- Bowls and Feeders
- Collars, Harnesses and Leashes
Reptile Merchandise
- Habitat Accessories
- Habitat Decor
- Starter Kits
- Food
- Light Fixtures and Heating Lamps
- Bedding
Bird Products
- Food and Treats
- Cages and Stands
- Litter and Nesting
- Toys, Perches, and Decor
- Grooming
- Health Care
- Cleaning and Odor Control
- Wild Bird Food and Supplies
Small Pet Supplies (hamsters, guinea pigs, rabbits, rats, mice, etc.)
- Food, Treats, and Hay
- Cages, Habitats, and Hutches
- Litter and Bedding
- Cleaning and Odor Removers
- Toys and Habitat Accessories
PetSmart also offers numerous books and DVDs on various topics. These information books offered are a unique positive for PetSmart. They provide helpful information for pet parents looking to train or how best to take care of their furry friend.
Pet Services
PetSmart locations offer a variety of services:
Grooming
PetSmart claims that their academy-trained Pet Stylists have over 800 hours of hands-on grooming experience. PetSmart offers complete bath, haircut, and walk-in grooming services. Dog owners can sign their pup up for a groom or a bath depending on their needs. Pet owners can schedule an appointment online.
PetsHotel
PetSmart’s PetsHotel is available for cats and dogs whose owners are going out of town. Dogs can stay in either a standard guest room, an open-air atrium that is cleaned and sanitized daily, with hypoallergenic bedding. Or there is a private suite room, for a more private environment, the rooms are each cleaned and sanitized, have a raised cot and have a TV tuned to pet-themed shows. Cats can stay in the Kitty Cottage, and if two cats are brought in, cottages with connecting doors are available.
Doggie Day Camp
Sometimes pet owners can’t spend all day at home with their pets, even though that’s probably what they’d rather be doing. The PetSmart Doggie Day Camp is a fun and safe environment where pets can play. The camp is open 7 days a week, a Full-day includes up to 8 hours of indoor play, while the Half-day consists of up to 4 hours of indoor play.
Dog Training
PetSmart dog trainers use positive reinforcement techniques for training. However, pet owners should be aware that there are some requirements for attending a class:
- Age Requirement - Puppy classes are for dogs ages 10 weeks to 5 months old. There are beginner, intermediate and advanced courses for dogs 5 months and older.
- Vaccinations - DPP (Distemper, Parvo, and Parainfluenza) and Rabies vaccinations are required for any dog over 4 months old. Owners must have proof and provide it during the first class.
- Behavior - Aggressive dogs are not permitted to classes. If owners are unsure about their dog's behavior around other dogs or people, they can schedule a free 15-minute evaluation with a trainer to determine if a PetSmart training class is the right fit.
- Class Time - In each group, there are about 4-10 dogs, and each class is 1 hour for 6 weeks.
- Missed Classes - Pet owners can contact their trainer to schedule a make-up class. PetSmart can also put a class on hold—for up to a year (if a break from training is needed).
- Gear - PetSmart recommends that pet owners bring small treats to class every week, as well as a chew toy or blanket. Any flat, rolled, or no-slip collar, face collar, body harness or no-pull harness works great for the class. Also, a 4-foot to the 6-foot non-retractable leash is approved. There are no choke chains, prong or pinch collars or electric collars.
- Human Dress Code - Pet parents should wear comfortable, non-slip shoes.
Veterinary Care
PetSmart and Banfield Pet Hospital are offering new clients a free office visit and veterinary consultation. Customers can fill out a short form, print off the coupon*, and bring it to their appointment.
Adoption
PetSmart strives to find animals their forever home, and they believe in the power of adoption. Because of this, PetSmart never sells cats or dogs. Combining its efforts with PetSmart Charities, the company helps save over 1,300 pets a day through adoption.
Learning Center
PetSmart’s Learning Center provides new pet owners and experienced pet parents with hundreds of articles about their pets health, happiness, and safety. For customers looking for specific information, there is a learn by pet option.
The Bad
- Varied Availability and Pricing
- Shipping Costs
Varied Availability and Pricing
Customers may notice that pricing and product availability in PetSmart retail stores may be different the online site. PetSmart terms and conditions state, “Online prices, offers, and selection may vary between our retail stores and Sites and are subject to change. We reserve the right to limit sales, including the right to refuse sales, to resellers.”
Shipping Costs
At checkout, customers will be able to select a shipping method, and the shipping costs are based on the product ordered, and the chosen method.
The Bottom Line
PetSmart presents a wide variety of pet products and services. PetSmart also offers, in-store pickup for online orders and the option to return items directly to a retail store. Although, customers may be frustrated by the varied pricing and availability and shipping costs PetSmart offers other appealing aspects.
The Doggie Day Care, Kitty Cottage, PetsHotel, and the Dog Traning Classes are helpful features for busy pet owners. Another great aspect of PetSmart is its dedication to pet adoption. The company has partnered with more than 3,700 animal welfare groups across North America, and 1 out of every 10 adoptions in North America happen at a PetSmart Charity Center. Recently, PetSmart Charities donated $1 million to support and help pets in need due to Hurricane Michael.
*Valid for new pets. Cat or Dog only, other restrictions apply.
Check out our top-rated Online Pet Stores and compare prices, shipping fees and products.
Why Can I Trust Bestcompany.com arrow_drop_down
User Reviews
Star Rating
165 Reviews
Review Breakdown
Sentiment Criteria
Julie Taylor
We love PetSmart. They have such a large selection. You can find specific brands and items.
Heidi Hansen
We get all of our dogs toys at PetSmart, and he loves them. They are all really good quality and last a long time.
Kaitlyn Rios
PetSmart has a tremendous variety of pet supplies. I can always find what I need including pet treats, all at the right prices, all delivered to my door. Excellent!
Grace
I go to pet smart almost all the time. I have turtles at my house and pet smart has everything they need there which is really handy since I live super close. And all the people there are willing to help you out when you have any questions
Nichole Hiatt
I have ordered multiple pet supplies online from PetSmart and I've been pleased with all my orders. They shipped and arrived in the right time, and the items were exactly what I was expecting.
Poundesk
Petsmart always has the items I need when shopping for our hedgehog. It's super easy to log in and find the things we need.
Audrey Mitchell
Petsmart is a good location when looking for multiple needs your animal may have. The resources were great when looking into price matching and other stores.
Claribel Galeano
I love these store we have purchased so many products from them and their have so many great things
Camille
The ability to make grooming appointments for dogs is very useful! Once my dog is in their system I can get her groomed anywhere.
Bryndie
Good options for your pets! It doesn’t matter what kind of pet you have either, PetSmart has good supplies for all of them
Eddie Rios
PetSmart is a wonderful source for all of your pet needs. They have everything for all kinds of pets. For our dog, she never went without because PetSmart offered great selection and great prices. Home delivery or store pick up made things very convenient. And the grooming services were first rate. PetSmart is a winner!
Amanda
When online shopping at Pet Smart for my guinea pigs, I found the best items at the most competitive prices.
Beverly Schacher
I ordered a pet door frame online from Petsmart for approximately ten dollars. It ended up being the wrong size so I called the customer service number and they refunded my money without me even having to send it back or return it to the store.
Makayla Manus
THEY HAVE EVERYTHING!! They always have new shipments in and the website is very self explanatory.
Madelyn Trout
Petsmart is awesome. They have everything I need for my two dogs and cats. It's layout makes it easy to find things you need.
Juliann Mecham
PetSmart is actually fantastic. They took care of my take well and I had no complaints. I thought that the store was well kept and had a wide variety.
J. Whelan
I never thought I would use much online PetSmart shopping, but I do. There are certain treats and products that I will only use for my pets, and often times in the store they are out. I can always find them online and have them shipped to me. I also like their grooming service in their online store. I can set my dog's appointment for whichever groomer and time that is available. I think this is my favorite part of PetSmart online, how easy it is to get a grooming appointment with my favorite groomer.
Emily Galvan
I love petsmart because of their amazing customer service and how well they care for their animals.
Jasmine King
I shop at both my local PetSmart and the online PetSmart, and the products always arrive in high quality for reasonable prices.
Taylor Walker
Pet smart is very smart. Everything is organized, the people are nice, and all the animals are cute. The items are all decently priced and last a long time. You get the most out of your money here.
Asia Bui
We have a dog named Chewy and we get him his pet food from the petsmart vet company! He is very healthy and also loves the toys and treats he gets from there
SkylarPickens
My puppy and i LOVE petsmart and their low prices! They have the biggest variety of food!
Madelyn
This place has many toys and necessities for my Boxer and cat! I especially love being able to see cats whenever I go to the back of the store.
Dorrie2001
Very nice pet store, tons of animals to select from. Workers are very helpful and inform you on everything you need to know. Great selection of animal products to choose from too!
Wendy Liu
Very friendly staff, always willing to help. They give free treats for pets when you bring them along.
Lane Bradshaw
They don’t take care of animals well at all. Very sad. They let them die and don’t care. It is inhumane.
Zac Cannon
PetSmart always has what we need for my dog and cat. The grooming salon is great and my Husky, Laska loves the groomers here. They always have the food we need for both animals.
Rebecca Harvey
We use petsmart for all my animals needs. I use the online store to make purchases and even book my cats grooming appointments.
Jacob
Petsmart's online websites are my favorite. They are easy to use, simple to order more dog food and products, and have the best prices.
Jada Urquhart
I have a toy poodle and we take him to Petsmart for just about all of their services. We take him there for grooming, the vet appointments, and to get food and toys for him. We schedule all of our appointments online and it’s easy to use there website.
Michelle W
When I was on their site looking at puppy classes, I felt like the experience wasn't as seemless and user friendly as it should have been. The info was there, I just couldn't find it right away. But beyond that, the merchandise is easy to locate on the site.
Roberson
Decent dog and cat toes and reasonable prices. Dog and cat food are usually reasonably priced as well.
Cooper Thompson
Petsmart is a great place to get everything that you need for your animal from toys to food they have it all
Connor
PetSmart has the best customer service and I very knowledge when I ask them questions about types of food and treats for my dog.
Kaydence Bonino
The few times I went to Petmart the customer service was really poor. I also thought it was way overpriced. I won't shop there again.
Amanda
Great pet supply company! They always have what I need for my cat and lot of options!
Todd Homitz
Not that bad of a pet store. Employees are great but I feel most of their items are overpriced.
Nathan D.
Recently my cat had a urinary blockage that required a trip to the emergency vet and then he was prescribed a prescription wet food for urinary troubles. Pet Smart makes it easy to order the food or even pick it up in the store!
Kathryn Robinson
My kids LOVE PetSmart and spend a lot of time looking at pets and supplies, both online and in the store. PetSmart employees are always very helpful and seem knowledgeable about every species of animals.
Eric Smith
We got our last hampster for PetSmart. They had plenty of options and all of the product we needed to take care of it from day 1.
Megan A McEvoy
I have a Chinese Crested, and she’s a very picky eater for a dog. The staff at PetSmart we’re always very helpful in helping my family and I find food that she will eat, and they always have the best clothing for dogs!
Bethany Simko
The online interface of petsmart is very convenient. Everything is easy to find and the customer care is quality.
Desi
Petsmart's website is very easy to use. It is well organized. They organized it very well. It's pretty nice because my local PetSmart is miles away, so having this was easy as a click of a button.
bailey jo
Great selection and at a fair price. The website makes taking care of my dog easy.
Don Boren
I wasn't as impressed with their online offerings. Their selection of doggy sweaters was limited. I have a small dog and they didn't have as good of a selection in his size.
Mary Jones
Holden, I'm told is very hard to groom but Christine did an excellent job ! Actually, it is the best I have ever seen Holden. I think Holden likes it too!
Ed Clark
When I need something for my Maltese poodle, I rely on Petsmart. I have found them to be sufficient in carrying all of the things that I need for my dog.
Dawson Wolfgramm
It is a great reliable place to get either products for your pets and toys for them.
Zac Marx
Petsmart is definitely my go to. I can find all of my pet needs online and order them easy and fast.
Sarah Watters
I've made many purchases through the website and have never had any issues with the products or the speed or quality of delivery.