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PetSmart boasts being the largest specialty pet retailer for all pet services and solutions. The company employs about 55,000 associates and operates in more than 1,600 pet stores in the U.S., Canada, and Puerto Rico. PetSmart offers competitively priced pet food and products in-store and online. 

PetSmart also provides pet services such as the PetsHotel and Doggie Day Camp. The company actively supports pet adoption through its partnership with the non-profit organization, PetSmart Charities. PetSmart invites more than 3,700 animal welfare organizations to bring adoptable pets into its stores to increase their chance of finding a forever home. Through its in-store adoption program and other events, PetSmart has facilitated more than 8 million adoptions. 

In May 2017, PetSmart acquired Chewy.com, a leading online retailer of pet food and products in the U.S., which operates as an independent subsidiary.

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The Good

  • Pet Products
  • Pet Services
  • Learning Center

Pet Products

PetSmart’s website offers a wide variety of pet products for all types of pets. Pet owners can shop for dogs, cats, reptiles, birds, and other small pets and find just about everything their pet could need. Customers can find:

Dog Supplies

  • Food and Treats
  • Toys and Apparel
  • Dental Care and Wellness Products
  • Flea and Tick Medication
  • Beds and Furniture
  • Bowls and Feeders
  • Collars, Harnesses and Leashes

Cat Products

  • Cat Food and Treats
  • Toys
  • Litter and Waste Disposal
  • Crates
  • Beds and Furniture
  • Bowls and Feeders
  • Collars, Harnesses and Leashes

Reptile Merchandise

  • Habitat Accessories
  • Habitat Decor
  • Starter Kits
  • Food
  • Light Fixtures and Heating Lamps
  • Bedding 

Bird Products

  • Food and Treats
  • Cages and Stands
  • Litter and Nesting
  • Toys, Perches, and Decor
  • Grooming
  • Health Care
  • Cleaning and Odor Control
  • Wild Bird Food and Supplies

Small Pet Supplies (hamsters, guinea pigs, rabbits, rats, mice, etc.)

  • Food, Treats, and Hay
  • Cages, Habitats, and Hutches
  • Litter and Bedding
  • Cleaning and Odor Removers
  • Toys and Habitat Accessories

PetSmart also offers numerous books and DVDs on various topics. These information books offered are a unique positive for PetSmart. They provide helpful information for pet parents looking to train or how best to take care of their furry friend. 

Pet Services

PetSmart locations offer a variety of services:

Grooming

PetSmart claims that their academy-trained Pet Stylists have over 800 hours of hands-on grooming experience. PetSmart offers complete bath, haircut, and walk-in grooming services. Dog owners can sign their pup up for a groom or a bath depending on their needs. Pet owners can schedule an appointment online.

PetsHotel

PetSmart’s PetsHotel is available for cats and dogs whose owners are going out of town. Dogs can stay in either a standard guest room, an open-air atrium that is cleaned and sanitized daily, with hypoallergenic bedding. Or there is a private suite room, for a more private environment, the rooms are each cleaned and sanitized, have a raised cot and have a TV tuned to pet-themed shows. Cats can stay in the Kitty Cottage, and if two cats are brought in, cottages with connecting doors are available.

Doggie Day Camp

Sometimes pet owners can’t spend all day at home with their pets, even though that’s probably what they’d rather be doing. The PetSmart Doggie Day Camp is a fun and safe environment where pets can play. The camp is open 7 days a week, a Full-day includes up to 8 hours of indoor play, while the Half-day consists of up to 4 hours of indoor play. 

Dog Training

PetSmart dog trainers use positive reinforcement techniques for training. However, pet owners should be aware that there are some requirements for attending a class:

  • Age Requirement - Puppy classes are for dogs ages 10 weeks to 5 months old. There are beginner, intermediate and advanced courses for dogs 5 months and older. 
  • Vaccinations - DPP (Distemper, Parvo, and Parainfluenza) and Rabies vaccinations are required for any dog over 4 months old. Owners must have proof and provide it during the first class.
  • Behavior - Aggressive dogs are not permitted to classes. If owners are unsure about their dog's behavior around other dogs or people, they can schedule a free 15-minute evaluation with a trainer to determine if a PetSmart training class is the right fit. 
  • Class Time - In each group, there are about 4-10 dogs, and each class is 1 hour for 6 weeks. 
  • Missed Classes - Pet owners can contact their trainer to schedule a make-up class. PetSmart can also put a class on hold—for up to a year (if a break from training is needed). 
  • Gear - PetSmart recommends that pet owners bring small treats to class every week, as well as a chew toy or blanket. Any flat, rolled, or no-slip collar, face collar, body harness or no-pull harness works great for the class. Also, a 4-foot to the 6-foot non-retractable leash is approved. There are no choke chains, prong or pinch collars or electric collars.
  • Human Dress Code - Pet parents should wear comfortable, non-slip shoes. 

Veterinary Care 

PetSmart and Banfield Pet Hospital are offering new clients a free office visit and veterinary consultation. Customers can fill out a short form, print off the coupon*, and bring it to their appointment. 

Adoption

PetSmart strives to find animals their forever home, and they believe in the power of adoption. Because of this, PetSmart never sells cats or dogs. Combining its efforts with PetSmart Charities, the company helps save over 1,300 pets a day through adoption. 

Learning Center

PetSmart’s Learning Center provides new pet owners and experienced pet parents with hundreds of articles about their pets health, happiness, and safety. For customers looking for specific information, there is a learn by pet option. 

The Bad

  • Varied Availability and Pricing
  • Shipping Costs

Varied Availability and Pricing

Customers may notice that pricing and product availability in PetSmart retail stores may be different the online site. PetSmart terms and conditions state, “Online prices, offers, and selection may vary between our retail stores and Sites and are subject to change. We reserve the right to limit sales, including the right to refuse sales, to resellers.”

Shipping Costs

At checkout, customers will be able to select a shipping method, and the shipping costs are based on the product ordered, and the chosen method.

The Bottom Line

PetSmart presents a wide variety of pet products and services. PetSmart also offers, in-store pickup for online orders and the option to return items directly to a retail store. Although, customers may be frustrated by the varied pricing and availability and shipping costs PetSmart offers other appealing aspects.   

The Doggie Day Care, Kitty Cottage, PetsHotel, and the Dog Traning Classes are helpful features for busy pet owners. Another great aspect of PetSmart is its dedication to pet adoption. The company has partnered with more than 3,700 animal welfare groups across North America, and 1 out of every 10 adoptions in North America happen at a PetSmart Charity Center. Recently, PetSmart Charities donated $1 million to support and help pets in need due to Hurricane Michael.

*Valid for new pets. Cat or Dog only, other restrictions apply.

Check out our top-rated Online Pet Stores and compare prices, shipping fees and products.

Disclaimer

As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. See our How We Rank page for more information regarding our ranking algorithm.

All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify our review moderation team.


User Reviews

Star Rating

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109 Reviews

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Unknown5
August 11th, 2019 Youngstown, OH DETAILS
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Horrible customer service. Also they cut my dog in 2 places while they groomed him and didn’t tell me about it. I got a discount off my bill and got refunded the rest but I would not recommend anyone to take their dog there to get groomed.

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Mazi Marcel Womack
August 2nd, 2019 Cedar City, UT DETAILS
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PetSmart is awesome, they have great customer service and they have some of the best products out there.

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Amanda Smiley
August 1st, 2019 South Elgin, IL DETAILS
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I want to give a shoutout to an amazing woman at the @PetSmart in South Elgin, Illinois. I took my dog in for a brand new toy to cheer her up as she was just diagnosed with cancer. Jackie instantly helped us walk around with her. She followed us around with treats for Roxy. My dog absolutely fell in love with her. She let my dog hug her, kiss her, jump on her, and eat out of her hand. This is the most energy we’ve seen in a couple months. She continued to give her love to my dog the whole time. I’m so thankful for this experience and the happiness I was able to see in Roxy again. She didn’t even want to leave the store. Thank you Jackie! Roxy is your biggest fan! We hope we can bring her in to see you again soon.

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Natalie
July 16th, 2019 Chantilly, VA DETAILS
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The management of supplies is weird and very unsatisfactory. Petsmart used to be #1 store I went to for my cat's supply for many years. I finally stopped using it few months ago due to inconsistency of supplies. For past several years, cats food and litter supplies are not stable. I brought to stores managements' attention these issues, but always was given the same response at different stores location - I was told that Petsmart corporate office decides how much and which supplies to route to a store based on popularity of products. Thus, it led to elimination of POPULAR products TOTALLY!!! I asked store managers to bring to corporate's attention that even if it is thought (for some strange reasons) items stopped being so popular, they still should be supplied to stores with the lower quantity, the least. However, nothing has changed. For example, I used to buy Dr Elsey's Senior Cat Litter and Dr Elsey's Long Haired Cat Litter for 11 years, at the same store. It always was supplied before in good quantities and always was sold very fast, which means these products are popular. The same was with different kinds of cat's food, for example Royal Canin Persian Food and Royal Canin Hair & Skin 33 Adult Cat Dry Food. Lately, I feel that long hair cats are discriminated by Petsmart company. I am now using their competitor, Petco and other online sources to buy these products. Such attitude in business leads to store closings and I am sure this would be this company's near future.

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Keeli Hansen
July 15th, 2019 San Jose, CA DETAILS
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Petsmart is one of my go to pet stores to find everything I need for my dog and bunnies

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matthew
July 2nd, 2019 Logan, UT DETAILS
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pet smart is a good place to go for an animal i have a golden retriever. and i get his food from there i’ll get him groomed there and they do a really good job. i have also bought some fish from there and they actually know a lot about fish and so they were really good help on that. Website also has great products and delivery is easy to work. Finding products online is easy and lots of options.

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Whitney Stanko
July 1st, 2019 Smithfield, UT DETAILS
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Online has a pretty good selection of items. Not always what you are looking for. But easy to work through different sections. Prices are good and has sales going on often. Quality is good as well.

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Paige Baldwin
June 28th, 2019 Wellsville, UT DETAILS
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I’ve gotten a few things for my dog off of PetSmart and I have thoroughly enjoyed them, as has my dog. They are reasonably priced and ship quickly. Their website was easy to use and the checkout process was quick and smooth.

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Lauren
June 25th, 2019 Hyrum, UT DETAILS
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Your one stop shop for all pet needs. Sometimes I wonder how well the pets are taken care of though

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Jason
June 24th, 2019 Draper, UT DETAILS
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I like ordering from PetSmart because everything I order gets to my house pretty quickly.

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Haley Baldwin
June 19th, 2019 DETAILS
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Everything we get for our dog is through PetSmart. Their website is so easy to use and manage. Their checkout process is quick and the products always come on time.

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Ken Francis
June 12th, 2019 Provo, UT DETAILS
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The site is useful but not as useful asI would like. They have a good variety of fish.

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Brenda
June 10th, 2019 Spanish Fork, UT DETAILS
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My family decided to get a gold fish. I was looking for a bigger tank for him and PetSmart made it easy to order online. They had the best price and made it easy to pickup in store. I love the fish tank we got. It has been perfect.

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E S
June 5th, 2019 Meridian, ID DETAILS
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We have gone to Petsmart for many of our pet needs. They are a good resource of information and also a good place to find good products.

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Nicole LeBaron
June 3rd, 2019 Provo, UT DETAILS
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I like PetSmart’s online store/website. I like PetSmart because their products are always looking out for every pets well being.

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Kimberli Shaner
June 3rd, 2019 Meridian, ID DETAILS
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Good customer service and products. Sometimes the prices are higher than other local stores. But the store is a clean and enjoyable place to shop.

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Brittany Bray
June 3rd, 2019 Springville, UT DETAILS
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Pete smart has everything I need for my dog. I feel they are reasonably priced and they have wonderful customer service.

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Liana
May 28th, 2019 Colorado Springs, CO DETAILS
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Site to store shipping is usually better than paying for shipping to home. Love their selection of pet toys.

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Nana Asiata
May 20th, 2019 Herriman, UT DETAILS
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The staff is very nice and welcoming. They take good care of our dog and us as customers.

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Sydney
May 17th, 2019 Phoenix, AZ DETAILS
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PetSmart sells dog food that was recalled! I just discovered that the dog food (Hill's) that I bought had been recalled months prior to my purchase! Pay attention to the recalls and do NOT trust PetSmart to sell you safe products! Very distressing!

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Scott
May 15th, 2019 Orem, UT DETAILS
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I buy everything I need for my cat through PetSmart and have always been happy with the result. I get exactly what I order and what is promised and if I ever need to return anything they are more than helpful. I will continue to use them for everything in the future.

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Craig
May 15th, 2019 Orem, UT DETAILS
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PetSmart is a great store but the drawback is price. I have found that the same products can easily be found on other online retailers. Good products, just bad prices.

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L. Fowler
May 14th, 2019 Pleasant Grove, UT DETAILS
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This is a great store for pets. Lots of variety of items and friendly personnel.

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Ashley
May 14th, 2019 Pleasant Grove, UT DETAILS
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I shop frequently online at petsmart.com. I like their point system because I get a free treat for my dog almost every time I shop. It is a great way to try out new treats as well. You even get a surprise treat on your pet"s birthday! Just set up your treats account for free and start earning right away!

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Reese
May 13th, 2019 Pleasant Grove, UT DETAILS
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PetSmart is a one stop shopping center online for all my pet needs. I like that is easy to navigate and easy to use. The online products are very extensive and I like the explanation of the product. Easy to buy and ship. If I have a problem with anything they also have great support.

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Kennedy
April 25th, 2019 Damascus, OR DETAILS
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While Petsmart does provide a lot of information on dogs and cats, they seem very clueless on fish. They advertise several different tanks that are not suitable for any fish, while claiming that they have the best interest for your animal. Employees who seem to manage the fish section seem to have no clue of what they're talking about. I would suggest that they hire employees who actually have knowledge on fishkeeping, as fish are among the most abused animals I'm sure. While the cups that bettas are in are usually only temporary, they allow customers to walk out with dinky little bowls that they sell that are much too small and will only result in a dead fish. I am unsure of the expertise of other employees in sections for rodents, reptiles, etc., but they definitely need to improve the fish section.

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Eliza Anne Jones
April 15th, 2019 Provo, UT

I love shopping on the PetSmart website. You can find exactly what you are looking for by narrowing down your search to specific pets, categories, brands, etc.

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Erich
April 12th, 2019 San Diego, CA DETAILS
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The website is aweful. Log in, make selection and it logs you out. The recent change to the grooming disenfectant changes left irritation on the neck of my pet where their grooming collar is used.

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Mimi Jones
March 28th, 2019 Salt Lake City, UT DETAILS
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We bought a hamster with a cage and food. After a week, my 16 year old daughter was worried she couldn't take care of it so I took everything back. The customer service was great. PetSmart refunded me for the hamster, cage and food & bedding that had been opened. I will definitely shop there again.

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wayne sanders
February 13th, 2019 Valley Center, CA DETAILS
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I have only used pet smart a few times and while it was fine unfortunately didn't really feel like I was able to get any super deals that I couldn't get by just going to the store. the best thing was just that, I didn't have to make a drive to the store and the items I needed were available online. I think ill watch more closely for any online deals that I may have missed and see how that goes.

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Rochelle Thompson
February 13th, 2019 South Jordan, UT DETAILS
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We have had our senior dog for two years now. I can always count on Pet Smart to have what I need for my dog. Good customer service!! Benson and I love going to Pet Smart!!

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Erin
February 13th, 2019 Lindon, UT DETAILS
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We’ve bought all our pet supplies for our turtles and fish from PetSmart. We haven’t had any problems with our tanks or any of the equipment. A few of our fish died within a week of purchasing them and customer service offered a refund. Their customer service is helpful and friendly.

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Brandie Rudy
February 13th, 2019 West Jordan, UT DETAILS
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I love everything about PetSmart. We use their services on a regular basis for our dog Gracie Jo. I love all the services they provide especially bathing, doggy daycare, and hotel services. I trust them with our dog and know that they love her like we do. I also love the online option for PetSmart . They have a user friendly website and an iPhone app that keeps track of my treat rewards and makes it easy to book an appointment or order anything with a few clicks. I recently ordered two items and it was so easy and delivered right to my door. What could be better?

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Nate
February 12th, 2019 American Fork, UT DETAILS
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Great for getting gold fish food, my gold fish lived long happy loves with the food from pet smart

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Myah Smith
February 12th, 2019 American Fork, UT

I have always loved going to PetSmart for my fish food and my appliances. I would use online to make sure I got exactly what I wanted! Online is always in stock and it makes it so much easier to find what I need.

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Christy Suguturaga
February 12th, 2019 Orem, UT DETAILS
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Great selection and great sale prices! Everything a dog lover needs from puppy to good old dog. I have had to figure out so many things for our first pet ever and petsmart has been there for everything. Could not have gotten through the puppy years without them!

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Erikka N
February 11th, 2019 American Fork, UT DETAILS
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We bought our sons fish from Pet Smart and had a good experience. The staff was very knowledgeable and the selection was also good. When we have purchased accessories and other things online the price was good and it shipped fairly quick to our house. Pet Smart prices were better then our local pet store so that is why we chose Pet Smart online.

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Charlene Mackay
February 11th, 2019 Orem, UT DETAILS
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I shop at Petsmart all the time. I really like their Buy Online, Pick Up in Store option. It’s quick and convenient to grab what I ordered at the front of the store.

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Ann Bailey
February 7th, 2019 Lehi, UT DETAILS
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I have ordered dog toys and supplies from Petsmart.com. The items arrived quickly. Prices are a little higher than others in the pet industry.

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Valarie Heaps
February 6th, 2019 Lehi, UT DETAILS
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I loooooove petsmart....and so does our dog! I love all the available options and customer service. Their online store is easy to use and had a large selection of items.

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janalee sanders
February 4th, 2019 Valley Center, CA DETAILS
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the PetSmart was great to order from and the site was easy to navigate. there was a huge selection of product and the prices were great. I liked that there were a lot of sale items to choose from as well. free shipping was an added bonus

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Mauri Brewer
February 1st, 2019 Lehi, UT DETAILS
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We had a hard time finding the filters we needed for my daughter's fish tank. Through petsmart online we found the filter and had it shipped right to the store for pick up.

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Jeff Blackett
January 31st, 2019 Orem, UT DETAILS
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PetSmart is the only online pet store that I will order anything from. I have always had a positive experience with the products I have ordered along with the timeliness of receiving it. The quality of their products is much better than some of the other online retailers, especially for their prices.

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Beth
January 23rd, 2019 Reno, NV DETAILS
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I dashed into Petsmart after a work meeting that went too long, stressed about buying textbooks for the semester, and about needing more kibble for my high maintenance cat, on top of chemicals for my fish tank. Shane smiled, greeted me, rang up my supplies with lightning speed, and saved me money with price matching. Suddenly my stress was gone. A ray of sun appeared overhead. I was filled with goodwill toward my fellow man. I floated across the parking lot like an air balloon of joy. And I even made it home in time for lunch. Shane is amazing. Keep Shane.

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MaKayla Christiansen
January 16th, 2019 Provo, UT DETAILS
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There online store was super fast and easy to use. I searched up what I was looking for and it came right up. I have a pet bird and it was super easy to add everything I needed to my cart and get the products.

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Cayla robinson
January 16th, 2019 Sandy, UT DETAILS
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Petsmart is the smart way to go they always have what I am looking for! I love the toys there and so does my dog ! I am looking to get another animal and I know that they will have everything I need to make the pet feel at home! Recommend!

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Madalyn Johnson
January 11th, 2019 Provo, UT DETAILS
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PetSmart is my go-to place to buy all things for my dog online. They always deliver quickly and i know they will send me quality products!

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Shayla Hankins
January 10th, 2019 Lehi, UT

Petsmart is my number one one stop shop for my pets, they provide anything I need from hair trimmers to food to new pets. My family has 5 dogs and we always go to petsmart to get toys, food and more. The workers are kind and very useful helpers.

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Autumn Kallunki
January 9th, 2019 Provo, UT DETAILS
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PetSmart is great and I love them for collars and toys for my puppy. Delivery is quick.

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Marie
January 8th, 2019 Gold Hill, NC DETAILS
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The fish. I bought 1 Albino pleco for alage. My tank had been thriving healthy for years without any purchases of new fish, I personally breed and raised all I had from 1 day old fry. This 1 PetSmart fish killed my entire population with ick white spots, the ick medication didn't even have a chance to work before they were all dead. I will NEVER EVER suggest PetSmart store seeing on how they clearly will never offer healthy fish. Goodbye to my years of fish breeding dedication, f'you you petsmart!