PetSmart

Horrible customer service. Also they cut my dog in 2 places while they groomed him and didn’t tell me about it. I got a discount off my bill and got refunded the rest but I would not recommend anyone to take their dog there to get groomed.

PetSmart is awesome, they have great customer service and they have some of the best products out there.

I want to give a shoutout to an amazing woman at the @PetSmart in South Elgin, Illinois. I took my dog in for a brand new toy to cheer her up as she was just diagnosed with cancer. Jackie instantly helped us walk around with her. She followed us around with treats for Roxy. My dog absolutely fell in love with her. She let my dog hug her, kiss her, jump on her, and eat out of her hand. This is the most energy we’ve seen in a couple months. She continued to give her love to my dog the whole time. I’m so thankful for this experience and the happiness I was able to see in Roxy again. She didn’t even want to leave the store. Thank you Jackie! Roxy is your biggest fan! We hope we can bring her in to see you again soon.

The management of supplies is weird and very unsatisfactory. Petsmart used to be #1 store I went to for my cat's supply for many years. I finally stopped using it few months ago due to inconsistency of supplies. For past several years, cats food and litter supplies are not stable. I brought to stores managements' attention these issues, but always was given the same response at different stores location - I was told that Petsmart corporate office decides how much and which supplies to route to a store based on popularity of products. Thus, it led to elimination of POPULAR products TOTALLY!!! I asked store managers to bring to corporate's attention that even if it is thought (for some strange reasons) items stopped being so popular, they still should be supplied to stores with the lower quantity, the least. However, nothing has changed. For example, I used to buy Dr Elsey's Senior Cat Litter and Dr Elsey's Long Haired Cat Litter for 11 years, at the same store. It always was supplied before in good quantities and always was sold very fast, which means these products are popular. The same was with different kinds of cat's food, for example Royal Canin Persian Food and Royal Canin Hair & Skin 33 Adult Cat Dry Food. Lately, I feel that long hair cats are discriminated by Petsmart company. I am now using their competitor, Petco and other online sources to buy these products. Such attitude in business leads to store closings and I am sure this would be this company's near future.

Petsmart is one of my go to pet stores to find everything I need for my dog and bunnies

pet smart is a good place to go for an animal i have a golden retriever. and i get his food from there i’ll get him groomed there and they do a really good job. i have also bought some fish from there and they actually know a lot about fish and so they were really good help on that. Website also has great products and delivery is easy to work. Finding products online is easy and lots of options.

Online has a pretty good selection of items. Not always what you are looking for. But easy to work through different sections. Prices are good and has sales going on often. Quality is good as well.

I’ve gotten a few things for my dog off of PetSmart and I have thoroughly enjoyed them, as has my dog. They are reasonably priced and ship quickly. Their website was easy to use and the checkout process was quick and smooth.

Your one stop shop for all pet needs. Sometimes I wonder how well the pets are taken care of though

I like ordering from PetSmart because everything I order gets to my house pretty quickly.

Everything we get for our dog is through PetSmart. Their website is so easy to use and manage. Their checkout process is quick and the products always come on time.

The site is useful but not as useful asI would like. They have a good variety of fish.

My family decided to get a gold fish. I was looking for a bigger tank for him and PetSmart made it easy to order online. They had the best price and made it easy to pickup in store. I love the fish tank we got. It has been perfect.

We have gone to Petsmart for many of our pet needs. They are a good resource of information and also a good place to find good products.

I like PetSmart’s online store/website. I like PetSmart because their products are always looking out for every pets well being.

Good customer service and products. Sometimes the prices are higher than other local stores. But the store is a clean and enjoyable place to shop.

Pete smart has everything I need for my dog. I feel they are reasonably priced and they have wonderful customer service.

Site to store shipping is usually better than paying for shipping to home. Love their selection of pet toys.

The staff is very nice and welcoming. They take good care of our dog and us as customers.

PetSmart sells dog food that was recalled! I just discovered that the dog food (Hill's) that I bought had been recalled months prior to my purchase! Pay attention to the recalls and do NOT trust PetSmart to sell you safe products! Very distressing!

I buy everything I need for my cat through PetSmart and have always been happy with the result. I get exactly what I order and what is promised and if I ever need to return anything they are more than helpful. I will continue to use them for everything in the future.

PetSmart is a great store but the drawback is price. I have found that the same products can easily be found on other online retailers. Good products, just bad prices.

This is a great store for pets. Lots of variety of items and friendly personnel.

I shop frequently online at petsmart.com. I like their point system because I get a free treat for my dog almost every time I shop. It is a great way to try out new treats as well. You even get a surprise treat on your pet"s birthday! Just set up your treats account for free and start earning right away!

PetSmart is a one stop shopping center online for all my pet needs. I like that is easy to navigate and easy to use. The online products are very extensive and I like the explanation of the product. Easy to buy and ship. If I have a problem with anything they also have great support.

While Petsmart does provide a lot of information on dogs and cats, they seem very clueless on fish. They advertise several different tanks that are not suitable for any fish, while claiming that they have the best interest for your animal. Employees who seem to manage the fish section seem to have no clue of what they're talking about. I would suggest that they hire employees who actually have knowledge on fishkeeping, as fish are among the most abused animals I'm sure. While the cups that bettas are in are usually only temporary, they allow customers to walk out with dinky little bowls that they sell that are much too small and will only result in a dead fish. I am unsure of the expertise of other employees in sections for rodents, reptiles, etc., but they definitely need to improve the fish section.

I love shopping on the PetSmart website. You can find exactly what you are looking for by narrowing down your search to specific pets, categories, brands, etc.

The website is aweful. Log in, make selection and it logs you out. The recent change to the grooming disenfectant changes left irritation on the neck of my pet where their grooming collar is used.

We bought a hamster with a cage and food. After a week, my 16 year old daughter was worried she couldn't take care of it so I took everything back. The customer service was great. PetSmart refunded me for the hamster, cage and food & bedding that had been opened. I will definitely shop there again.

I have only used pet smart a few times and while it was fine unfortunately didn't really feel like I was able to get any super deals that I couldn't get by just going to the store. the best thing was just that, I didn't have to make a drive to the store and the items I needed were available online. I think ill watch more closely for any online deals that I may have missed and see how that goes.

We have had our senior dog for two years now. I can always count on Pet Smart to have what I need for my dog. Good customer service!! Benson and I love going to Pet Smart!!

We’ve bought all our pet supplies for our turtles and fish from PetSmart. We haven’t had any problems with our tanks or any of the equipment. A few of our fish died within a week of purchasing them and customer service offered a refund. Their customer service is helpful and friendly.

I love everything about PetSmart. We use their services on a regular basis for our dog Gracie Jo. I love all the services they provide especially bathing, doggy daycare, and hotel services. I trust them with our dog and know that they love her like we do. I also love the online option for PetSmart . They have a user friendly website and an iPhone app that keeps track of my treat rewards and makes it easy to book an appointment or order anything with a few clicks. I recently ordered two items and it was so easy and delivered right to my door. What could be better?

Great for getting gold fish food, my gold fish lived long happy loves with the food from pet smart

I have always loved going to PetSmart for my fish food and my appliances. I would use online to make sure I got exactly what I wanted! Online is always in stock and it makes it so much easier to find what I need.

Great selection and great sale prices! Everything a dog lover needs from puppy to good old dog. I have had to figure out so many things for our first pet ever and petsmart has been there for everything. Could not have gotten through the puppy years without them!

We bought our sons fish from Pet Smart and had a good experience. The staff was very knowledgeable and the selection was also good. When we have purchased accessories and other things online the price was good and it shipped fairly quick to our house. Pet Smart prices were better then our local pet store so that is why we chose Pet Smart online.

I shop at Petsmart all the time. I really like their Buy Online, Pick Up in Store option. It’s quick and convenient to grab what I ordered at the front of the store.

I have ordered dog toys and supplies from Petsmart.com. The items arrived quickly. Prices are a little higher than others in the pet industry.

I loooooove petsmart....and so does our dog! I love all the available options and customer service. Their online store is easy to use and had a large selection of items.

the PetSmart was great to order from and the site was easy to navigate. there was a huge selection of product and the prices were great. I liked that there were a lot of sale items to choose from as well. free shipping was an added bonus

We had a hard time finding the filters we needed for my daughter's fish tank. Through petsmart online we found the filter and had it shipped right to the store for pick up.

PetSmart is the only online pet store that I will order anything from. I have always had a positive experience with the products I have ordered along with the timeliness of receiving it. The quality of their products is much better than some of the other online retailers, especially for their prices.

I dashed into Petsmart after a work meeting that went too long, stressed about buying textbooks for the semester, and about needing more kibble for my high maintenance cat, on top of chemicals for my fish tank. Shane smiled, greeted me, rang up my supplies with lightning speed, and saved me money with price matching. Suddenly my stress was gone. A ray of sun appeared overhead. I was filled with goodwill toward my fellow man. I floated across the parking lot like an air balloon of joy. And I even made it home in time for lunch. Shane is amazing. Keep Shane.

There online store was super fast and easy to use. I searched up what I was looking for and it came right up. I have a pet bird and it was super easy to add everything I needed to my cart and get the products.

Petsmart is the smart way to go they always have what I am looking for! I love the toys there and so does my dog ! I am looking to get another animal and I know that they will have everything I need to make the pet feel at home! Recommend!

PetSmart is my go-to place to buy all things for my dog online. They always deliver quickly and i know they will send me quality products!

Petsmart is my number one one stop shop for my pets, they provide anything I need from hair trimmers to food to new pets. My family has 5 dogs and we always go to petsmart to get toys, food and more. The workers are kind and very useful helpers.

PetSmart is great and I love them for collars and toys for my puppy. Delivery is quick.

The fish. I bought 1 Albino pleco for alage. My tank had been thriving healthy for years without any purchases of new fish, I personally breed and raised all I had from 1 day old fry. This 1 PetSmart fish killed my entire population with ick white spots, the ick medication didn't even have a chance to work before they were all dead. I will NEVER EVER suggest PetSmart store seeing on how they clearly will never offer healthy fish. Goodbye to my years of fish breeding dedication, f'you you petsmart!