2.9
4.1
Overall Score
PetFlow reviews (read below) reveal that several customers had difficulty canceling their Auto-Ship subscription and that their packages were not delivered on time. However, many of the reviews state that PetFlow has a wide variety of cat and dog products and the pricing is on par with other companies in the industry.
Here's a bit about the company and what they're up to today:
PetFlow works hard to make finding and buying high-quality food at great prices easy. The company carries around 300 brands of the finest dog and cat food, treats and other online pet supplies. Pet parents can conveniently have all products shipped right to their door with the companies Auto-Ship program, so there is no more worrying about forgetting to stock up the pantry with delicious dog and cat treats.
For customers who have questions about any of the products, PetFlow’s customer service team is happy to help. Having so many options can be overwhelming, but a customer service representative will help find the right pet food for any beloved companion.
PetFlow also donates over 15,000 pounds of food to local shelters every month. With every package shipped by PetFlow, the company gives a bowl of food to a pet in need. So purchases are more than just purchases, they are a good deed.
Every box sent from PetFlow is more than just a box; it’s a good deed. Whenever customers make a purchase, a bowl of food is donated to a pet in need. Working with shelters, PetFlow helps shelters spend less on food so that the shelters can devote more time and effort into healthcare, rehab, and enrichment. At the bottom of the webpage, PetFlow has pictures and the stories of pets that were helped by PetFlow’s Good Deeds program.
PetFlow has partnered with Zak George, an influential YouTube personality in dog training, PetFlow promises not to sell pet products that are meant to inflict pain on animals (choke chains and shock collars). On the PetFlow website, there are a variety of YouTube videos featuring Zak George showing how to train and care for dogs.
Pet owners can get advice on how to get their pup crate trained, potty trained, leash trained, and more.
PetFlow’s Auto-Ship program allows pet owners to pick from a large selection of brands and products. Customers add the items they want into their shopping cart, and during checkout will select Auto-Ship and choose a delivery frequency. Customers can then manage their Auto-Ship order, adding or taking away products, change delivery dates or delivery information. There is also a feature to view past orders done on the account.
With every Auto-Ship order, a bowl of food is donated to a pet in need. So each time a customer schedules an Auto-Ship order, they are scheduling a good deed.
Pet owners will have a variety of dog and cat products to choose from. In order to make things easier for customers, PetFlow allows customers to narrow down their search results. For example, customers can filter pet food products by:
Petflow even offers prescription food for cats and dogs with special dietary needs.
Throughout the year, PetFlow offers different specials and promotions. As the promotions change, customers can find information on the most recent special at the top of the site, in a pop-up at checkout, or in an email.
If an order falls under $49 with a coupon, customers will have to pay the $5.95 shipping fee.
Customers wanting to cancel their Auto-Ship subscription will have to call the company, as there is no way to cancel the order online. For many consumers, this can be quite frustrating as it negates the convenience of online ordering.
PetFlow also doesn't allow customers to remove their credit card from their profile, that also requires a phone call to the company.
Unfortunately, PetFlow doesn’t allow returns on products under $10. There is also no returns on opened products, open cases of canned food, medications or prescriptions, or r/x foods, due to pharmaceutical regulations.
All returns are subject to a return shipping fee, that will be deducted from the total credit/refund amount. Items are subject to the following tier:
PetFlow only accepts returns within 30 days of an orders ship date. There is no guarantee that the company would be able to accept a return or exchange outside that time frame.
If you're looking for dog treats, dog food, or cat supplies, Petflow is a good option.
While PetFlow has a great selection of products and items for cats and dogs, they don’t have any products for other common household pets. Customers with birds, reptiles, fish, or small pets (rabbits, guinea pigs, mice, rats, etc.) will have to look at other stores for their pet supplies.
Whether you have an orange tabby cat or a German Shepherd, PetFlow has an impressive selection of pet food, treats, and toys for both dog owners and cat owners. PetFlow’s advanced filter helps customers easily shop for specialty products without the hassle of having to search through every page.
Along with providing high-quality pet food, PetFlow has teamed up with Zak George and has made a promise not to sell any products that are meant to cause pain or harm to animals. PetFlow’s customer service representatives are pet owners too and work hard to provide the best service and quality for all pet care needs. Customers can contact PetFlow through email, live chat, or phone. Also for those wanting to get exclusive deals, customers can sign up for PetFlow emails to hear about the latest deals and offers.
Another positive aspect to PetFlow is their dedication to providing food for animals in shelters. Customers can even see the pets they’ve helped by purchasing products from PetFlow, and there is also a shelter spotlight that helps consumers learn more about the shelters and their motivations.
However, pet owners might want to look further into the Auto-Ship program as they don't allow customers to cancel online or remove their credit card from file unless they call. While not the worst offense, it does seem counterintuitive since Petflow is an online store and many customers prefer the convenience of canceling online. The company also has a few shipping limitations that customers should be aware of before ordering products. There have even been several complaints from customers whose shipment did not arrive within the expected time frame.
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