PetFlow

• Good Deeds
• Pain-Free Training
• Auto-Ship
• Available Pet Products
• Promotions, Coupons, and Discounts

Good Deeds

Every box sent from PetFlow is more than just a box; it’s a good deed. Whenever customers make a purchase, a bowl of food is donated to a pet in need. Working with shelters, PetFlow helps shelters spend less on food so that the shelters can devote more time and effort into healthcare, rehab, and enrichment. At the bottom of the webpage, PetFlow has pictures and the stories of pets that were helped by PetFlow’s Good Deeds program. 

Pain-Free Training

PetFlow has partnered with Zak George, an influential YouTube personality in dog training, PetFlow promises not to sell pet products that are meant to inflict pain on animals (choke chains and shock collars). On the PetFlow website, there are a variety of YouTube videos featuring Zak George showing how to train and care for dogs.

Pet owners can get advice on how to get their pup crate trained, potty trained, leash trained, and more. 

Auto-Ship

PetFlow’s Auto-Ship program allows pet owners to pick from a large selection of brands and products. Customers add the items they want into their shopping cart, and during checkout will select Auto-Ship and choose a delivery frequency. Customers can then manage their Auto-Ship order, adding or taking away products, change delivery dates or delivery information. There is also a feature to view past orders done on the account. 

With every Auto-Ship order, a bowl of food is donated to a pet in need. So each time a customer schedules an Auto-Ship order, they are scheduling a good deed. 

Available Pet Products

Pet owners will have a variety of dog and cat products to choose from. In order to make things easier for customers, PetFlow allows customers to narrow down their search results. For example, customers can filter pet food products by:

• Special Condition
• Type
• Lifestage
• Brand
• Sub-Brand
• Main Ingredient
• Allergic To
• Features
• Breed Size
• Hot Deals

Petflow even offers prescription food for cats and dogs with special dietary needs. 

Promotions, Coupons, and Discounts

Throughout the year, PetFlow offers different specials and promotions. As the promotions change, customers can find information on the most recent special at the top of the site, in a pop-up at checkout, or in an email.

If an order falls under $49 with a coupon, customers will have to pay the $5.95 shipping fee.  

• Canceling Auto-Ship
• Return Limitations and Fees
• Variety of Animal Products

Canceling Auto-Ship

Customers wanting to cancel their Auto-Ship subscription will have to call the company, as there is no way to cancel the order online. For many consumers, this can be quite frustrating as it negates the convenience of online ordering. 

PetFlow also doesn't allow customers to remove their credit card from their profile, that also requires a phone call to the company. 

Return Limitations and Fees

Unfortunately, PetFlow doesn’t allow returns on products under $10. There is also no returns on opened products, open cases of canned food, medications or prescriptions, or r/x foods, due to pharmaceutical regulations.

All returns are subject to a return shipping fee, that will be deducted from the total credit/refund amount. Items are subject to the following tier:

• $10-$49.99, return shipping fee of $5.95
• $50-$99.99, return shipping fee of $10.95
• $100+, return shipping fee of $14.95

PetFlow only accepts returns within 30 days of an orders ship date. There is no guarantee that the company would be able to accept a return or exchange outside that time frame. 

Variety of Animal Products

If you're looking for dog treats, dog food, or cat supplies, Petflow is a good option. 

While PetFlow has a great selection of products and items for cats and dogs, they don’t have any products for other common household pets. Customers with birds, reptiles, fish, or small pets (rabbits, guinea pigs, mice, rats, etc.) will have to look at other stores for their pet supplies.