PetEdge is a leading online supplier of wholesale grooming supplies and discounted pet products. PetEdge mainly caters to groomers, kennels, veterinarians, breeders and active pet enthusiasts and supplies pet care products. The company offers over 12,000 national-brand and PetEdge brand products through catalogs and the website. PetEdge strives to provide the best customer service in the industry and develop mutually beneficial relationships with its partners and offer growth within the pet industry to all pet care professionals, groomers, and retailers.
PetEdge offers a wide selection of professional pet care products. Consumers can expect to find products in these categories:
Pet professionals can find top-quality products for cats and dogs on the site that they might not have been able to find in a typical pet store.
PetEdge boasts that its brands are renowned amongst pet professionals from being high-quality and having unbeatable prices. The company is continually looking for new ways to expand its selection, based on the needs of groomers and pet professionals. PetEdge states that they work with dozens of suppliers and product testing facilities to:
PetEdge encourages pet professionals to test its products against its national brand counterpart and see the difference in quality and price.
Here are some PetEdge Brands:
PetEdge works hard to guarantee the lowest prices. If a customer comes across a lower price somewhere else, PetEdge will match it. Customers will need to send in proof of the lower price, and they can send it via email (include “price match” in the subject line), send a fax or mail a copy of the advertisement or receipt to their headquarters. In order to receive a price match, the products must be identical.
Consumers that want to return a product from PetEdge will have to fill out a “Product Return Request” form. A customer service representative will then be in contact within the next business day with a Return Authorization Number or will ask for any needed additional information. The Return Authorization Number must be written on the package being returned. Consumers should also be aware that returns do not include shipping or handling fees.
Also, PetEdge cannot accept returns on books or videos, unless they are damaged, then the item will be replaced with the same item. All returned items have to be in the original packaging with no writing or stickers. There is also a $6.99 processing fee, which is non-refundable.
Any orders being shipping within the contiguous U.S. (Alaska and Hawaii are exempt) and the total of the merchandise is more than $150.00, PetEdge will pay for all of the shipping and handling charges. However, there are quite a few excluded items:
PetEdge also calculates the shipping and handling charges based on the weight and destination of each order. This can become quite expensive for heavier items or items that have to travel long distances.
Although PetEdge offers a wide variety of pet supplies, it caters toward businesses and companies in the pet care industry buying more expensive products or items in bulk. Pet owners who just want to buy one or two things will most likely pay higher shipping fees than if they purchased it on another online pet store site.
Laurie Litwiler Lompoc, CA
2 years ago