Petco
check_circle VerifiedMany of the Petco reviews (read below) show that customers are happy with Petco's product selection, fast delivery time, and easy-to-use website. With over 50 years of experience in the pet industry, Petco is a reliable company that pet owners can depend on for their pets' needs.
Here's how Petco is doing today:
Petco is guided by its vision to have healthier pets, happier people and a better world. Petco is a leading pet specialty retailer that provides pet products, services, advice, and experiences.
Petco employs more than 26,000 partners and operates more than 1,500 Petco locations across the U.S., Mexico and Puerto Rico, which includes more than 80 Unleashed by Petco locations. Petco boasts that Petco’s prescription services and supplies are from the leading veterinary-operated pet product supplier, Drs. Foster and Smith and the health advice is delivered through PetCoach and petco.com.
The Good
- Repeat Delivery
- Pals Rewards
- Shop By Pet
- Petco Services
- Exclusively From Petco
Repeat Delivery
Petco’s Repeat Delivery service now includes nearly all your pet supplies including top food and treats. Pet owners can experience how a regular dog or cat food delivery and other pet supply shipments can help take care of your furry family members. Members can enjoy and save up to 20% on select brands on qualifying orders with Repeat Delivery.
Members can choose from thousands of eligible items including dog food, cat litter, flea and tick medication and more. Simply select “Save with repeat delivery” on the product or in the shopping cart, then choose the quantity and frequency. Another benefit of Repeat Delivery? Add-on items ship for free, even if the items have to be shipped separately. Also, members can pause or cancel this feature at any time.
Pals Rewards
Petco offers the Pals Rewards program which allows customers to get 5% back. There is no purchase necessary to become a Pals Rewards member, only an email address. Members will get 1 point for every 1 dollar spent. When a member reaches 100 points, they will receive a $5 reward to spend on anything in the store or online. To redeem points members can:
- Load it onto their account for automatic redemption at in-store checkout
- Print reward voucher and present it at the in-store checkout
- Add to shopping cart or edit payment when checking out online
For members who chose to save up their points, Petco will issue the $5 Reward Dollars to the account. If a member earns 200 points in one transaction, $10 Reward Dollars will be added. However, customers should be aware that Reward Dollars can’t be used on same-day purchases.
Shop By Pet
Petco’s extensive selection of pet products is beneficial for pet owners. Petco offers products for the following animals:
- Dogs
- Cats
- Fish
- Small Pets (gerbils, hamsters, ferrets, rabbits, etc.)
- Reptiles
- Birds
For dogs and cats, pet owners can find products such as wet and dry food, toys, collars, leashes, apparel, bowls, crates, carriers furniture protection, treats, as well as health and wellness supplies. For fish, customers can find fish food, aquariums, pumps, heaters, decor and more. For those with small pets, reptiles and birds expect to find, cages and habitats, specialized toys, and other products.
Petco Services
Petco offers a variety of services. Pet parents can get their pet groomed, attend pet training classes, sign their pet up for sitting and walking services, receive veterinary care and services, as well as attend pet adoption events.
With the pet grooming services, Petco offers customers to set up a grooming appointment online. Customers can log in to their Petco account, select the grooming location, what kind of grooming service they would like their pet to receive, and select the time and a particular stylist.
The veterinarian care offered by Petco can be a simple vaccination to a full-service consultation. Customers can visit the Vetco Vaccination Clinic or a Vet Hospital.
Vetco Vaccination Clinic
- Evening and weekend hours
- No appointment necessary
- No visit fee
- Vaccinations
- Parasite Prevention
- Infectious Disease Screening
- Microchip Placement
- $19 microchipping and registration for dogs and cats
Vet Hospital—includes all the services provided by the Vetco Vaccination Clinic plus the following:
- Routine Blood Work
- Simple Skin and Ear Problems
- Diagnostics for Lumps and Bumps
- Travel Certificates
- Spay/Neuter and Other Surgeries
- Mass Removals
- Dentistry and Oral Surgery
- Chronic Illness Management
- Complete Diagnostic Testing
Exclusively From Petco
PupBox
Petco offers a monthly box of various products and training information for new puppy owners. Inside the box can be toys, treats, chews, and other accessories all handpicked based on the puppies age and physical characteristics; every month the contents of the box will change as the puppy grows older, and if the customers are not satisfied with a product Petco will replace it.
Customers have the option to chose between 4 plans (all plans ship free and are paid monthly):
12 Month Plan:
- $29/mo
6 Month Plan:
- $32/month
3 Month Plan:
- $34/month
1 Month Plan:
- $39/month
Heads and Tails by Petco
Petco’s iOS app where pet owners can win money for taking a selfie with their pet.
Customers take a selfie with their furry or scaly friend, upload it to the Heads and Tails app, and share with family and friends. If the photo gets 100 likes in 30 days or less, Petco will give users a $10 Petco gift card.
The Bad
- Shipping Prices and Exclusions
- Backorders
Shipping Prices and Exclusions
Shipping costs are determined by the packages weight and shipping method selected. There is Everyday Free Shipping on orders over $49. However, several products are excluded from this feature such as cat litter, dog litter, ice melter, wild bird food, live fish and rock, aquatic gravel and accents; crickets, live food, and frozen food; out-of-stock items, Donations, Petco or Unleashed by Petco Gift Cards and eGiftcards. Also, the items, cat litter, dog litter, wild bird food, live and frozen food, and oversized items may incur additional per-item shipping and handling fees.
Shipping to Alaska, Hawaii, Puerto Rico, and the Virgin Islands or P.O. boxes will result in a surcharge.
Backorders
If an order cannot be immediately fulfilled, Petco will ship the items in stock. However, the items that are not available will be canceled from the order. Customers will have to go in and reorder the items once they are back in stock.
The Bottom Line
Petco is a great option for a variety of pet parents. The company offers numerous products for all types of animals, as well as pets themselves. Petco provides the convenience of shopping online but has plenty of stores to select from. Customers looking to order their pets supplies online should be aware of the shipping limitations, as it applies to various pet products, as well as the backorder policy. However, the fact that Petco offers so many services and products makes for a successful one-stop shopping experience.
Petco or Unleashed by Petco store will gladly accept the return of petco.com orders within 60 days of the initial shipment date. Before returning merchandise to a Petco or Unleashed by Petco store, be sure to print the receipt. If customers don't have their receipt, they will be issued a merchandise credit for the listed store price or allowed to exchange the product for something else. Shipping charges are non-refundable, and personalized items and prescription food can't be returned to a store. For returns made after 60 days, customers will be issued a merchandise credit for the paid price or allowed to exchange the product for something else.
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User Reviews
Star Rating
175 Reviews
Review Breakdown
Sentiment Criteria
Ellie
Petco has so many options, toys, bedding, and tools available for every animal and need. The site is organized and makes it so easy to find what’s best for my animals.
Haley Nemmes
My dog goes through a lot of toys, and petco always has cute toys. Their grooming service is also very convenient.
Austin Stelmach
I have two golden doodle puppies who love our trips to Petco. Petco always has what we need, and if they don't, the employees are always happy to point us in the direction of another place. I highly recommend shopping here if you have a dog or a cat!
Jacobrobot321
We got our cocker spaniel here and she was so marvelous! The online website is great and easy to use though the customer service can take a while to respond
Seth Boudoin
Excellent prices for really reliable service and top quality items that I would need for my dog and fish.
Rocio Diaz
This is where I buy all of my pet products. Has lower prices than competitors although it has less items and less variety.
DeeDee G.
The Petco website was easy to order from. I got two new collars and they came in on time and looked just like the picture online.
Clay Magee
Petco is an amazing resource for filling and maintaining my fish tank with fish. The large variety of pet supplies always ensures I will find what I need.
Anita pea
Petco is an amazing place for pets. Their employees are nice and everything. The thing is they dont have everything we needed.
kaylee
Pretty good. I like that they have so many options. You can find most things you need for dogs here.
Eric Gagnard
All coworkers treat your pets with the utmost respect and care they deserve. Trusting and friendly establishment.
Nicole Jones
I enjoy using Petco.com to order pet supplies and food for my fur babies. Their website is easy to navigate and I typically order online and then pickup in store.
Zabsanti
I've used Petco online services several times and it has not let down. Their website is easy to navigate and the website often helps you find coupons or find the best price and value for products. It runs smoothly and did not had any issues logging into my account.
Natalia Correa MDTribe
I love Petco. They have awesome prices and everything I am looking for to fulfill my pups needs!
Kilee Wagner
Can find all our pet needs at Petco. Easy to find what you're looking for and have a good variety.
Kayle Wilds
Great service and products are top-notch for the amount of money we pay for them. I will buy from here again.
JR Suguturaga
Petco has the products I need for my pets and I have usually had good experiences with the online platform. It's straightforward and easy to navigate.
meems 2catsmom
ordered online to be picked up at store (the Petco located at Missouri and Westwood). payment for order was to include $5.00 rewards credit when i went to pick up the order 3 cans were missing and i was told that the store did not have them in stock- i asked about credit and was told that it would be on my credit card. IT ISNT !!!!!!! not only that, i was given a rewards credit of $3.05 - not $5.00 as indicated on my order.... so basically you have screwed me out of almost 4.00 on my credit card and another $1.95 on my rewards. this is really crappy service and i will copy and paste this for Yelp reviews. wish there were a zero-star rating......
Eddie Rios
I simply love Petco. I have bought a ton from their website as they have a great variety and add the convenience of direct shipping to my home. I feel that I can find most anything I need that is pet related at Petco.com. That makes it easy and well worth the money.
Grace
I’ve been to petco a couple times and overall they have everything I needed there. And there service is super good. When I have a question or need help finding something they are always willing to help out without being snotty about it
Audrey Mitchell
Petco has deals on animal food for a good price. Also their selection of toys is great for any animal.
Lijuan
I like this store near our home. I buy fishes there all the time. sometimes they send coupon to us.
Caleb Moore
best dog food selection! my pup is super healthy and happy with the food i bought from here!
Jenna Bagley
They have a good selection of toys and treats for my little guy and its easy to order them on the website!
Bryndie
Petco has a huge amount of products available. Pretty decently priced and the quality is about average.
Amanda
I typically online shop for my dog at Petco because they offer the best return policy and price on his food.
Roman Christiansen
Petco online was a very neat website and I found everything I wanted very easily!
GyrlGeorge *
Originally I’d given Petco 5 Stars, as I like my local store, but now I’ve dropped it to one Star unfortunately. I do feel bad in doing so but I’m upset and angry! I purchased a dog sofa ( I know I know!) for $289 . I chose Petco over everywhere else because they had the best price, and if there were any issues I figured I could go to my local Petco for help. Well Petco decided to over ride or just plain ignore my address and sent it to an old address where I haven’t lived in years! When I placed my order I certainly had my correct shipping and billing address (obviously) and I purchased this through PayPal using PayPal credit and they certainly have my correct address. Now this is where I get really pissed off . Ok, mistakes get made right? So I call them and the lady on the phone says “Well that’s the address we have for you” . She made it sound like it was my fault.! Places the blame on me! I’m online looking straight at my Petco profile while I’m speaking with her and my address is correct, and nowhere in my account information does my old address even exist! So she tells me all they can do is TRY to get UPS to go back and get it and return it to Petco and then I will get a refund! Unbelievable! This isn’t UPS’s fault. Why would they want to do this? So it’s been over a week and NOTHING has been done. I’ve no idea where the , I’m assuming, very large box is. Did the folks it was delivered to just keep it? I’m definitely getting the feeling Petco doesn’t give a *&$# about this. It’s $289 ! This is a LOT of money! So I’m going to turn it over to PayPal. Hopefully they can shake Petco down to refund my money. And I’ll have less aggravation. Listen up Petco! It’s the way you handled this error ( YOUR error) that angers me. Placing the blame on the customer! Leaving this up in the air hoping somehow magically the box will be returned to you and then be so kind to refund my $289. NO I DO NOT RECOMMEND PETCO
Lori Bun Orrben
I ordered two boxes of cat litter to be delivered. I received them in a box that was twice the size needed and it was banged up. Consequently the litter boxes were banged up and a lot of litter loose in the delivery box. Won’t order from them again.
Juliann Mecham
I love Petco. There are so many options, they keep it clean, and they always have what the pets need.
Britin McAffee
Provides top brands for my dogs food. And very nice toys. Long lasting and good quality
SkylarPickens
Petco is very respectful towards me and my puppy. They have a very good service and variety of products!
Zac Cannon
The Petco online store is great and has great choices in food, toys, and accessories. The site is easy to navigate and purchasing is not a hassle.
Asia Bui
We got our dogs name tag engraved here and they were all so helpful to us! They also had fresh baked dog treats to buy for our dogs that I thought was so neat!
Christyan Bennett
Petco has everything I need for my dog and bearded dragon; from my dragons favorite snack, worms, to my dogs favorite treats. Petco is definitely the place to shop for your animals needs.
Wendy Liu
Good location, certainly plenty of various choices in pet needs. The staff are very helpful & eager to offer their help. This location also holds reoccurring pet adoption events which is great for the community.
Tiffany Nguyen
The store is great, however, I do have some critics about the way they treat the animals. I believe they should put the bettas into bigger tanks, not much, instead of the cups. It would prevent them from dying more often. As for the rodents, put them into bigger spaces, so they won’t feel so cramped. And please to the workers, try your best to take care of them animals, they have feelings and deserve better.
Jacob
Petco has a great website for purchasing dog food. The user interface is fantastic and coupons and deals are always popping up to save you money.
Andrea C Moran-Melendez
I absolutely love Petco for all of my needs when it comes to my animals. I wish that all pet stores were as great as petco is when it comes to great customer service and finding products that I need
Kayla
Got many things for my two dogs with this company. Everything was simple and affordable.
Michelle W
I have bought toys and food from here for both my dog and cat in the past. Their prices have always been competitive.
Juan
I love the selection of dog and car products on petcos website but I do not like the prices. I find better prices on other shopping sites.
Roberson
Competitive prices for dog and cat food. Always slightly worried whether the animals that are sold their are brought from sketchy places.
Nathan D.
I like Petco as they offer a wide variety of pet care items and food - you can get products for almost any pet such as fish, cats, dogs, gerbils, snakes, birds and so much more.
Connor
I love going to Petco and getting food for my dog. They have the best price and are always so friendly!
Shannon B
Every time I go to Petco it is always very clean, they have a large selection of products to choose from and their staff is nice and helpful.
Kaydence Bonino
I haven't shopped much at petco. But the few times I have it seemed overpriced and their customer service wasn't that great.
Amanda
Petco has never disappointed me with their wide selection of pet supplies! I always find what I need.
Jon Posey
We go to Petco for all our pet needs. They usually have everything in stock and if not you can probably find it in store.
Larson
PetCo has a great selection of animal products. They have pet food and treats, cages, beds, shots and medicine. They also sell different live animals too. We have purchased many things from PetCo and the customer service was excellent. The workers help you find anything that you need. If you are busy you can order the products you would like online. It saves a lot of time.