Many of the Petco reviews (read below) show that customers are happy with Petco's product selection, fast delivery time, and easy-to-use website. With over 50 years of experience in the pet industry, Petco is a reliable company that pet owners can depend on for their pets' needs. 

Here's how Petco is doing today:

Petco is guided by its vision to have healthier pets, happier people and a better world. Petco is a leading pet specialty retailer that provides pet products, services, advice, and experiences.

Petco employs more than 26,000 partners and operates more than 1,500 Petco locations across the U.S., Mexico and Puerto Rico, which includes more than 80 Unleashed by Petco locations. Petco boasts that Petco’s prescription services and supplies are from the leading veterinary-operated pet product supplier, Drs. Foster and Smith and the health advice is delivered through PetCoach and petco.com. 

The Good

  • Repeat Delivery
  • Pals Rewards
  • Shop By Pet
  • Petco Services
  • Exclusively From Petco

Repeat Delivery

Petco’s Repeat Delivery service now includes nearly all your pet supplies including top food and treats. Pet owners can experience how a regular dog or cat food delivery and other pet supply shipments can help take care of your furry family members. Members can enjoy and save up to 20% on select brands on qualifying orders with Repeat Delivery.

Members can choose from thousands of eligible items including dog food, cat litter, flea and tick medication and more. Simply select “Save with repeat delivery” on the product or in the shopping cart, then choose the quantity and frequency. Another benefit of Repeat Delivery? Add-on items ship for free, even if the items have to be shipped separately. Also, members can pause or cancel this feature at any time. 

Pals Rewards

Petco offers the Pals Rewards program which allows customers to get 5% back. There is no purchase necessary to become a Pals Rewards member, only an email address. Members will get 1 point for every 1 dollar spent. When a member reaches 100 points, they will receive a $5 reward to spend on anything in the store or online. To redeem points members can:

  • Load it onto their account for automatic redemption at in-store checkout
  • Print reward voucher and present it at the in-store checkout
  • Add to shopping cart or edit payment when checking out online

For members who chose to save up their points, Petco will issue the $5 Reward Dollars to the account. If a member earns 200 points in one transaction, $10 Reward Dollars will be added. However, customers should be aware that Reward Dollars can’t be used on same-day purchases. 

Shop By Pet

Petco’s extensive selection of pet products is beneficial for pet owners. Petco offers products for the following animals:

  • Dogs
  • Cats
  • Fish
  • Small Pets (gerbils, hamsters, ferrets, rabbits, etc.)
  • Reptiles
  • Birds

For dogs and cats, pet owners can find products such as wet and dry food, toys, collars, leashes, apparel, bowls, crates, carriers furniture protection, treats, as well as health and wellness supplies. For fish, customers can find fish food, aquariums, pumps, heaters, decor and more. For those with small pets, reptiles and birds expect to find, cages and habitats, specialized toys, and other products. 

Petco Services

Petco offers a variety of services. Pet parents can get their pet groomed, attend pet training classes, sign their pet up for sitting and walking services, receive veterinary care and services, as well as attend pet adoption events. 

With the pet grooming services, Petco offers customers to set up a grooming appointment online. Customers can log in to their Petco account, select the grooming location, what kind of grooming service they would like their pet to receive, and select the time and a particular stylist. 

The veterinarian care offered by Petco can be a simple vaccination to a full-service consultation. Customers can visit the Vetco Vaccination Clinic or a Vet Hospital. 

Vetco Vaccination Clinic

  • Evening and weekend hours
  • No appointment necessary
  • No visit fee
  • Vaccinations
  • Parasite Prevention
  • Infectious Disease Screening
  • Microchip Placement
  • $19 microchipping and registration for dogs and cats

Vet Hospital—includes all the services provided by the Vetco Vaccination Clinic plus the following:

  • Routine Blood Work
  • Simple Skin and Ear Problems
  • Diagnostics for Lumps and Bumps
  • Travel Certificates
  • Spay/Neuter and Other Surgeries
  • Mass Removals
  • Dentistry and Oral Surgery
  • Chronic Illness Management
  • Complete Diagnostic Testing

Exclusively From Petco

PupBox

Petco offers a monthly box of various products and training information for new puppy owners. Inside the box can be toys, treats, chews, and other accessories all handpicked based on the puppies age and physical characteristics; every month the contents of the box will change as the puppy grows older, and if the customers are not satisfied with a product Petco will replace it. 

Customers have the option to chose between 4 plans (all plans ship free and are paid monthly):

12 Month Plan:

  • $29/mo

6 Month Plan:

  • $32/month

3 Month Plan:

  • $34/month

1 Month Plan:

  • $39/month

Heads and Tails by Petco

Petco’s iOS app where pet owners can win money for taking a selfie with their pet. 

Customers take a selfie with their furry or scaly friend, upload it to the Heads and Tails app, and share with family and friends. If the photo gets 100 likes in 30 days or less, Petco will give users a $10 Petco gift card. 

Visit Site

The Bad

  • Shipping Prices and Exclusions
  • Backorders

Shipping Prices and Exclusions

Shipping costs are determined by the packages weight and shipping method selected. There is Everyday Free Shipping on orders over $49. However, several products are excluded from this feature such as cat litter, dog litter, ice melter, wild bird food, live fish and rock, aquatic gravel and accents; crickets, live food, and frozen food; out-of-stock items, Donations, Petco or Unleashed by Petco Gift Cards and eGiftcards. Also, the items, cat litter, dog litter, wild bird food, live and frozen food, and oversized items may incur additional per-item shipping and handling fees.

Shipping to Alaska, Hawaii, Puerto Rico, and the Virgin Islands or P.O. boxes will result in a surcharge.

Backorders

If an order cannot be immediately fulfilled, Petco will ship the items in stock. However, the items that are not available will be canceled from the order. Customers will have to go in and reorder the items once they are back in stock. 

The Bottom Line

Petco is a great option for a variety of pet parents. The company offers numerous products for all types of animals, as well as pets themselves. Petco provides the convenience of shopping online but has plenty of stores to select from. Customers looking to order their pets supplies online should be aware of the shipping limitations, as it applies to various pet products, as well as the backorder policy. However, the fact that Petco offers so many services and products makes for a successful one-stop shopping experience. 

Petco or Unleashed by Petco store will gladly accept the return of petco.com orders within 60 days of the initial shipment date. Before returning merchandise to a Petco or Unleashed by Petco store, be sure to print the receipt. If customers don't have their receipt, they will be issued a merchandise credit for the listed store price or allowed to exchange the product for something else. Shipping charges are non-refundable, and personalized items and prescription food can't be returned to a store. For returns made after 60 days, customers will be issued a merchandise credit for the paid price or allowed to exchange the product for something else.

 

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User Reviews

Star Rating

3.7
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176 Reviews

Review Breakdown

5 star
36%
4 star
32%
3 star
9%
2 star
5%
1 star
18%

Sentiment Criteria

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April aphe8493

March 30th, 2020 Castle Rock, CO DETAILS arrow_drop_down
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I think petco has some really nice things. I love the amount of different things that they carry and the quality of them. The only thing is they always have these really cute dog collars I want to buy but only make them for super small dogs and I don't know why.

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Ellie

March 24th, 2020 Cheyenne, WY DETAILS arrow_drop_down
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Petco has so many options, toys, bedding, and tools available for every animal and need. The site is organized and makes it so easy to find what’s best for my animals.

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Haley Nemmers

March 17th, 2020 Boulder, CO

My dog goes through a lot of toys, and petco always has cute toys. Their grooming service is also very convenient.

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Austin Stelmach

March 11th, 2020 Boulder, CO DETAILS arrow_drop_down
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I have two golden doodle puppies who love our trips to Petco. Petco always has what we need, and if they don't, the employees are always happy to point us in the direction of another place. I highly recommend shopping here if you have a dog or a cat!

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Jacobrobot321

March 11th, 2020 Baton Rouge, LA DETAILS arrow_drop_down
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We got our cocker spaniel here and she was so marvelous! The online website is great and easy to use though the customer service can take a while to respond

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Seth Boudoin

March 10th, 2020 , MS

Excellent prices for really reliable service and top quality items that I would need for my dog and fish.

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Rocio Diaz

March 10th, 2020 Tallahassee, FL DETAILS arrow_drop_down
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This is where I buy all of my pet products. Has lower prices than competitors although it has less items and less variety.

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DeeDee G.

March 10th, 2020 Dallas, TX DETAILS arrow_drop_down
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The Petco website was easy to order from. I got two new collars and they came in on time and looked just like the picture online.

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Clay Magee

March 10th, 2020 Dallas, TX DETAILS arrow_drop_down
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Petco is an amazing resource for filling and maintaining my fish tank with fish. The large variety of pet supplies always ensures I will find what I need.

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Anita pea

March 9th, 2020 Dallas, TX DETAILS arrow_drop_down
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Petco is an amazing place for pets. Their employees are nice and everything. The thing is they dont have everything we needed.

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kaylee

March 9th, 2020 Salt Lake City, UT

Pretty good. I like that they have so many options. You can find most things you need for dogs here.

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Eric Gagnard

March 9th, 2020 Dallas, TX DETAILS arrow_drop_down
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All coworkers treat your pets with the utmost respect and care they deserve. Trusting and friendly establishment.

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Nicole Jones

March 6th, 2020 Sandy, UT DETAILS arrow_drop_down
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I enjoy using Petco.com to order pet supplies and food for my fur babies. Their website is easy to navigate and I typically order online and then pickup in store.

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Zabsanti

March 4th, 2020 Silverhill, AL DETAILS arrow_drop_down
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I've used Petco online services several times and it has not let down. Their website is easy to navigate and the website often helps you find coupons or find the best price and value for products. It runs smoothly and did not had any issues logging into my account.

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Natalia Correa MDTribe

March 4th, 2020 Tallahassee, FL DETAILS arrow_drop_down
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I love Petco. They have awesome prices and everything I am looking for to fulfill my pups needs!

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Kilee Wagner

February 27th, 2020 Eagle Mountain, UT

Can find all our pet needs at Petco. Easy to find what you're looking for and have a good variety.

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Kayle Wilds

February 26th, 2020 Eagle Mountain, UT DETAILS arrow_drop_down
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Great service and products are top-notch for the amount of money we pay for them. I will buy from here again.

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JR Suguturaga

February 25th, 2020 Orem, UT DETAILS arrow_drop_down
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Petco has the products I need for my pets and I have usually had good experiences with the online platform. It's straightforward and easy to navigate.

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meems 2catsmom

February 25th, 2020 Burbank, CA DETAILS arrow_drop_down
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ordered online to be picked up at store (the Petco located at Missouri and Westwood). payment for order was to include $5.00 rewards credit when i went to pick up the order 3 cans were missing and i was told that the store did not have them in stock- i asked about credit and was told that it would be on my credit card. IT ISNT !!!!!!! not only that, i was given a rewards credit of $3.05 - not $5.00 as indicated on my order.... so basically you have screwed me out of almost 4.00 on my credit card and another $1.95 on my rewards. this is really crappy service and i will copy and paste this for Yelp reviews. wish there were a zero-star rating......

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Eddie Rios

February 25th, 2020 Ogden, UT DETAILS arrow_drop_down
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I simply love Petco. I have bought a ton from their website as they have a great variety and add the convenience of direct shipping to my home. I feel that I can find most anything I need that is pet related at Petco.com. That makes it easy and well worth the money.

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Grace

February 21st, 2020 Orem, UT DETAILS arrow_drop_down
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I’ve been to petco a couple times and overall they have everything I needed there. And there service is super good. When I have a question or need help finding something they are always willing to help out without being snotty about it

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Audrey Mitchell

February 18th, 2020 Managua, MN

Petco has deals on animal food for a good price. Also their selection of toys is great for any animal.

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Lijuan

February 14th, 2020 Bethesda, MD DETAILS arrow_drop_down
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I like this store near our home. I buy fishes there all the time. sometimes they send coupon to us.

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Caleb Moore

February 12th, 2020 Iselin, NJ DETAILS arrow_drop_down
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best dog food selection! my pup is super healthy and happy with the food i bought from here!

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Jenna Bagley

February 10th, 2020 American Fork, UT DETAILS arrow_drop_down
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They have a good selection of toys and treats for my little guy and its easy to order them on the website!

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Bryndie

February 10th, 2020 Managua, MN DETAILS arrow_drop_down
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Petco has a huge amount of products available. Pretty decently priced and the quality is about average.

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Amanda

February 7th, 2020 Montebello, CA DETAILS arrow_drop_down
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I typically online shop for my dog at Petco because they offer the best return policy and price on his food.

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Roman Christiansen

February 6th, 2020 Pleasant Grove, UT DETAILS arrow_drop_down
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Petco online was a very neat website and I found everything I wanted very easily!

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GyrlGeorge *

February 4th, 2020 McKinleyville, CA DETAILS arrow_drop_down
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Originally I’d given Petco 5 Stars, as I like my local store, but now I’ve dropped it to one Star unfortunately. I do feel bad in doing so but I’m upset and angry! I purchased a dog sofa ( I know I know!) for $289 . I chose Petco over everywhere else because they had the best price, and if there were any issues I figured I could go to my local Petco for help. Well Petco decided to over ride or just plain ignore my address and sent it to an old address where I haven’t lived in years! When I placed my order I certainly had my correct shipping and billing address (obviously) and I purchased this through PayPal using PayPal credit and they certainly have my correct address. Now this is where I get really pissed off . Ok, mistakes get made right? So I call them and the lady on the phone says “Well that’s the address we have for you” . She made it sound like it was my fault.! Places the blame on me! I’m online looking straight at my Petco profile while I’m speaking with her and my address is correct, and nowhere in my account information does my old address even exist! So she tells me all they can do is TRY to get UPS to go back and get it and return it to Petco and then I will get a refund! Unbelievable! This isn’t UPS’s fault. Why would they want to do this? So it’s been over a week and NOTHING has been done. I’ve no idea where the , I’m assuming, very large box is. Did the folks it was delivered to just keep it? I’m definitely getting the feeling Petco doesn’t give a *&$# about this. It’s $289 ! This is a LOT of money! So I’m going to turn it over to PayPal. Hopefully they can shake Petco down to refund my money. And I’ll have less aggravation. Listen up Petco! It’s the way you handled this error ( YOUR error) that angers me. Placing the blame on the customer! Leaving this up in the air hoping somehow magically the box will be returned to you and then be so kind to refund my $289. NO I DO NOT RECOMMEND PETCO

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Lori

January 30th, 2020 Minneapolis, MN DETAILS arrow_drop_down
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I ordered two boxes of cat litter to be delivered. I received them in a box that was twice the size needed and it was banged up. Consequently the litter boxes were banged up and a lot of litter loose in the delivery box. Won’t order from them again.

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Juliann Mecham

January 30th, 2020 Managua, MN DETAILS arrow_drop_down
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I love Petco. There are so many options, they keep it clean, and they always have what the pets need.

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Britin McAffee

January 28th, 2020 Cedar City, UT DETAILS arrow_drop_down
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Provides top brands for my dogs food. And very nice toys. Long lasting and good quality

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SkylarPickens

January 22nd, 2020 Gulfport, MS

Petco is very respectful towards me and my puppy. They have a very good service and variety of products!

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Zac Cannon

January 20th, 2020 Long Beach, MS DETAILS arrow_drop_down
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The Petco online store is great and has great choices in food, toys, and accessories. The site is easy to navigate and purchasing is not a hassle.

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Asia Bui

January 20th, 2020 Gulfport, MS DETAILS arrow_drop_down
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We got our dogs name tag engraved here and they were all so helpful to us! They also had fresh baked dog treats to buy for our dogs that I thought was so neat!

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Christyan Bennett

January 15th, 2020 Metairie, LA DETAILS arrow_drop_down
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Petco has everything I need for my dog and bearded dragon; from my dragons favorite snack, worms, to my dogs favorite treats. Petco is definitely the place to shop for your animals needs.

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Wendy Liu

January 15th, 2020 Bethesda, MD DETAILS arrow_drop_down
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Good location, certainly plenty of various choices in pet needs. The staff are very helpful & eager to offer their help. This location also holds reoccurring pet adoption events which is great for the community.

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Tiffany Nguyen

January 14th, 2020 Atlanta, GA DETAILS arrow_drop_down
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The store is great, however, I do have some critics about the way they treat the animals. I believe they should put the bettas into bigger tanks, not much, instead of the cups. It would prevent them from dying more often. As for the rodents, put them into bigger spaces, so they won’t feel so cramped. And please to the workers, try your best to take care of them animals, they have feelings and deserve better.

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Jacob

January 7th, 2020 American Fork, UT DETAILS arrow_drop_down
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Petco has a great website for purchasing dog food. The user interface is fantastic and coupons and deals are always popping up to save you money.

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Andrea C Moran-Melendez

January 7th, 2020 Jacksonville, FL DETAILS arrow_drop_down
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I absolutely love Petco for all of my needs when it comes to my animals. I wish that all pet stores were as great as petco is when it comes to great customer service and finding products that I need

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Kayla

January 6th, 2020 Tallahassee, FL DETAILS arrow_drop_down
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Got many things for my two dogs with this company. Everything was simple and affordable.

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Michelle W

December 16th, 2019 Coraopolis, PA DETAILS arrow_drop_down
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I have bought toys and food from here for both my dog and cat in the past. Their prices have always been competitive.

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Juan

December 9th, 2019 Beaver, PA DETAILS arrow_drop_down
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I love the selection of dog and car products on petcos website but I do not like the prices. I find better prices on other shopping sites.

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Roberson

December 9th, 2019 Salt Lake City, UT

Competitive prices for dog and cat food. Always slightly worried whether the animals that are sold their are brought from sketchy places.

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Nathan D.

December 5th, 2019 Warrendale, PA DETAILS arrow_drop_down
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I like Petco as they offer a wide variety of pet care items and food - you can get products for almost any pet such as fish, cats, dogs, gerbils, snakes, birds and so much more.

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Connor

December 2nd, 2019 Farmington, UT DETAILS arrow_drop_down
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I love going to Petco and getting food for my dog. They have the best price and are always so friendly!

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Shannon B

November 27th, 2019 Salt Lake City, UT DETAILS arrow_drop_down
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Every time I go to Petco it is always very clean, they have a large selection of products to choose from and their staff is nice and helpful.

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Kaydence Bonino

November 25th, 2019 Riverton, UT DETAILS arrow_drop_down
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I haven't shopped much at petco. But the few times I have it seemed overpriced and their customer service wasn't that great.

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Amanda

November 20th, 2019 Warrendale, PA

Petco has never disappointed me with their wide selection of pet supplies! I always find what I need.

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Jon Posey

November 19th, 2019 Riverton, UT DETAILS arrow_drop_down
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We go to Petco for all our pet needs. They usually have everything in stock and if not you can probably find it in store.