Petco
check_circle VerifiedMany of the Petco reviews (read below) show that customers are happy with Petco's product selection, fast delivery time, and easy-to-use website. With over 50 years of experience in the pet industry, Petco is a reliable company that pet owners can depend on for their pets' needs.
Here's how Petco is doing today:
Petco is guided by its vision to have healthier pets, happier people and a better world. Petco is a leading pet specialty retailer that provides pet products, services, advice, and experiences.
Petco employs more than 26,000 partners and operates more than 1,500 Petco locations across the U.S., Mexico and Puerto Rico, which includes more than 80 Unleashed by Petco locations. Petco boasts that Petco’s prescription services and supplies are from the leading veterinary-operated pet product supplier, Drs. Foster and Smith and the health advice is delivered through PetCoach and petco.com.
The Good
- Repeat Delivery
- Pals Rewards
- Shop By Pet
- Petco Services
- Exclusively From Petco
Repeat Delivery
Petco’s Repeat Delivery service now includes nearly all your pet supplies including top food and treats. Pet owners can experience how a regular dog or cat food delivery and other pet supply shipments can help take care of your furry family members. Members can enjoy and save up to 20% on select brands on qualifying orders with Repeat Delivery.
Members can choose from thousands of eligible items including dog food, cat litter, flea and tick medication and more. Simply select “Save with repeat delivery” on the product or in the shopping cart, then choose the quantity and frequency. Another benefit of Repeat Delivery? Add-on items ship for free, even if the items have to be shipped separately. Also, members can pause or cancel this feature at any time.
Pals Rewards
Petco offers the Pals Rewards program which allows customers to get 5% back. There is no purchase necessary to become a Pals Rewards member, only an email address. Members will get 1 point for every 1 dollar spent. When a member reaches 100 points, they will receive a $5 reward to spend on anything in the store or online. To redeem points members can:
- Load it onto their account for automatic redemption at in-store checkout
- Print reward voucher and present it at the in-store checkout
- Add to shopping cart or edit payment when checking out online
For members who chose to save up their points, Petco will issue the $5 Reward Dollars to the account. If a member earns 200 points in one transaction, $10 Reward Dollars will be added. However, customers should be aware that Reward Dollars can’t be used on same-day purchases.
Shop By Pet
Petco’s extensive selection of pet products is beneficial for pet owners. Petco offers products for the following animals:
- Dogs
- Cats
- Fish
- Small Pets (gerbils, hamsters, ferrets, rabbits, etc.)
- Reptiles
- Birds
For dogs and cats, pet owners can find products such as wet and dry food, toys, collars, leashes, apparel, bowls, crates, carriers furniture protection, treats, as well as health and wellness supplies. For fish, customers can find fish food, aquariums, pumps, heaters, decor and more. For those with small pets, reptiles and birds expect to find, cages and habitats, specialized toys, and other products.
Petco Services
Petco offers a variety of services. Pet parents can get their pet groomed, attend pet training classes, sign their pet up for sitting and walking services, receive veterinary care and services, as well as attend pet adoption events.
With the pet grooming services, Petco offers customers to set up a grooming appointment online. Customers can log in to their Petco account, select the grooming location, what kind of grooming service they would like their pet to receive, and select the time and a particular stylist.
The veterinarian care offered by Petco can be a simple vaccination to a full-service consultation. Customers can visit the Vetco Vaccination Clinic or a Vet Hospital.
Vetco Vaccination Clinic
- Evening and weekend hours
- No appointment necessary
- No visit fee
- Vaccinations
- Parasite Prevention
- Infectious Disease Screening
- Microchip Placement
- $19 microchipping and registration for dogs and cats
Vet Hospital—includes all the services provided by the Vetco Vaccination Clinic plus the following:
- Routine Blood Work
- Simple Skin and Ear Problems
- Diagnostics for Lumps and Bumps
- Travel Certificates
- Spay/Neuter and Other Surgeries
- Mass Removals
- Dentistry and Oral Surgery
- Chronic Illness Management
- Complete Diagnostic Testing
Exclusively From Petco
PupBox
Petco offers a monthly box of various products and training information for new puppy owners. Inside the box can be toys, treats, chews, and other accessories all handpicked based on the puppies age and physical characteristics; every month the contents of the box will change as the puppy grows older, and if the customers are not satisfied with a product Petco will replace it.
Customers have the option to chose between 4 plans (all plans ship free and are paid monthly):
12 Month Plan:
- $29/mo
6 Month Plan:
- $32/month
3 Month Plan:
- $34/month
1 Month Plan:
- $39/month
Heads and Tails by Petco
Petco’s iOS app where pet owners can win money for taking a selfie with their pet.
Customers take a selfie with their furry or scaly friend, upload it to the Heads and Tails app, and share with family and friends. If the photo gets 100 likes in 30 days or less, Petco will give users a $10 Petco gift card.
The Bad
- Shipping Prices and Exclusions
- Backorders
Shipping Prices and Exclusions
Shipping costs are determined by the packages weight and shipping method selected. There is Everyday Free Shipping on orders over $49. However, several products are excluded from this feature such as cat litter, dog litter, ice melter, wild bird food, live fish and rock, aquatic gravel and accents; crickets, live food, and frozen food; out-of-stock items, Donations, Petco or Unleashed by Petco Gift Cards and eGiftcards. Also, the items, cat litter, dog litter, wild bird food, live and frozen food, and oversized items may incur additional per-item shipping and handling fees.
Shipping to Alaska, Hawaii, Puerto Rico, and the Virgin Islands or P.O. boxes will result in a surcharge.
Backorders
If an order cannot be immediately fulfilled, Petco will ship the items in stock. However, the items that are not available will be canceled from the order. Customers will have to go in and reorder the items once they are back in stock.
The Bottom Line
Petco is a great option for a variety of pet parents. The company offers numerous products for all types of animals, as well as pets themselves. Petco provides the convenience of shopping online but has plenty of stores to select from. Customers looking to order their pets supplies online should be aware of the shipping limitations, as it applies to various pet products, as well as the backorder policy. However, the fact that Petco offers so many services and products makes for a successful one-stop shopping experience.
Petco or Unleashed by Petco store will gladly accept the return of petco.com orders within 60 days of the initial shipment date. Before returning merchandise to a Petco or Unleashed by Petco store, be sure to print the receipt. If customers don't have their receipt, they will be issued a merchandise credit for the listed store price or allowed to exchange the product for something else. Shipping charges are non-refundable, and personalized items and prescription food can't be returned to a store. For returns made after 60 days, customers will be issued a merchandise credit for the paid price or allowed to exchange the product for something else.
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User Reviews
Star Rating
144 Reviews
Review Breakdown
Sentiment Criteria
SkylarPickens
Petco is very respectful towards me and my puppy. They have a very good service and variety of products!
Zac Cannon
The Petco online store is great and has great choices in food, toys, and accessories. The site is easy to navigate and purchasing is not a hassle.
Asia Bui
We got our dogs name tag engraved here and they were all so helpful to us! They also had fresh baked dog treats to buy for our dogs that I thought was so neat!
Christyan Bennett
Petco has everything I need for my dog and bearded dragon; from my dragons favorite snack, worms, to my dogs favorite treats. Petco is definitely the place to shop for your animals needs.
Wendy Liu
Good location, certainly plenty of various choices in pet needs. The staff are very helpful & eager to offer their help. This location also holds reoccurring pet adoption events which is great for the community.
Tiffany Nguyen
The store is great, however, I do have some critics about the way they treat the animals. I believe they should put the bettas into bigger tanks, not much, instead of the cups. It would prevent them from dying more often. As for the rodents, put them into bigger spaces, so they won’t feel so cramped. And please to the workers, try your best to take care of them animals, they have feelings and deserve better.
Jacob
Petco has a great website for purchasing dog food. The user interface is fantastic and coupons and deals are always popping up to save you money.
Andrea C Moran-Melendez
I absolutely love Petco for all of my needs when it comes to my animals. I wish that all pet stores were as great as petco is when it comes to great customer service and finding products that I need
Kayla
Got many things for my two dogs with this company. Everything was simple and affordable.
Michelle W
I have bought toys and food from here for both my dog and cat in the past. Their prices have always been competitive.
Juan
I love the selection of dog and car products on petcos website but I do not like the prices. I find better prices on other shopping sites.
Roberson
Competitive prices for dog and cat food. Always slightly worried whether the animals that are sold their are brought from sketchy places.
Nathan D.
I like Petco as they offer a wide variety of pet care items and food - you can get products for almost any pet such as fish, cats, dogs, gerbils, snakes, birds and so much more.
Connor
I love going to Petco and getting food for my dog. They have the best price and are always so friendly!
Shannon B
Every time I go to Petco it is always very clean, they have a large selection of products to choose from and their staff is nice and helpful.
Kaydence Bonino
I haven't shopped much at petco. But the few times I have it seemed overpriced and their customer service wasn't that great.
Amanda
Petco has never disappointed me with their wide selection of pet supplies! I always find what I need.
Jon Posey
We go to Petco for all our pet needs. They usually have everything in stock and if not you can probably find it in store.
Larson
PetCo has a great selection of animal products. They have pet food and treats, cages, beds, shots and medicine. They also sell different live animals too. We have purchased many things from PetCo and the customer service was excellent. The workers help you find anything that you need. If you are busy you can order the products you would like online. It saves a lot of time.
Robert Strzelecki
They don't caring most of the items and parts as Drs. Foster & Smith did. More expensive and shipping is too high. Very disappointed that PETCO bought Drs. Foster & Smith. PETCO can't hold a candle to them.
Trixie
There's so many doggie toys on this site that I have bought for my dogs. They have destroyed many of them, but they are very good quality.
Lesa Stewart
We find all of our dogs food toys and grooming supplies at Petco. We are happy with their prompt customer service
Rischelle Mikkelson
We were able to find everything we needed for our guinea pig online at Petco. Their loyalty programs offers great discounts and specials.
Don Boren
They carry a good variety of dog collars and sweaters. I like the custom dog tags you can make with your dogs name and our home address and phone number so if he's lost, we can be contacted.
bailey jo
Very easy to use and navigate. We get pretty much everything for our dog from Petco and the website makes it that much easier to take care of our dog.
ave
My dad bought me a pet lizard one time from here and it was my favorite pet lizard I ever owned. It also was a steal of a deal, super affordable. I even bought a cage and food for really good prices. Ordering online from Petco is easy as well. They offer really great deals throughout the year and we can find items online that aren't in the store, which is great.
Adam Moesel
Could always rely on PetCo to have the exact dog food my Pekingese needed. Nice and friendly workers!
Dawson Wolfgramm
It is a great way to find animal products to either feed or keep them alive. It has always been reliable for me.
Zac Marx
Petco's website has great user interface and design. I can easily find all of my pet needs. I often choose to order online instead of the store, so I dont get as turned around.
Sarah Watters
I have purchases several items online and have always been completely satisfied.
Amy Boren
we ordered our dogs food and it was very simple and easy. A great way to get what you need for you pets!
Alyssa Boren
I could always find what I needed. The customer service was awesome. I always got my online orders quickly and they were kept in good condition.
Cynthia Carman
We used PetCo in my old hometown and it had a wide variety of everything I needed for my exotic fish.
Carol
I signed up for repeat delivery and the website said the price was guaranteed for each subsequent delivery. I was given a 20% discount off my first shipment which was great. 2nd shipment came on time and at the right price. Shipments 3 & 4 came in at almost double the price. I called Cust Svc and was told "sorry there was a price increase" nothing we can do. They don't notify you of the price increase, they don't confirm any pricing on repeat deliveries or their email confirmations. They are engaged in deceptive business practice by luring in a customer in and then overcharging them. I didn't even have the option to cancel my order! And they absolutely refuse to refund $7.00+ on each shipment. DO NOT DO BUSINESS WITH THIS COMPANY.
Watson
Love this store! Great variety of pet items. They have everything we need for our dog. Employees are always kind and willing to help you anytime!
Keeli Hansen
Petco has everything I need for my bunnies and my dog I love taking them there to get toys
Paige Baldwin
I used Petco one time to purchase something for my dog when I couldn’t find it elsewhere. It arrived in a timely manner and the quality was good. I just don’t usually use this website.
Maria
Don't ever buy anything from Petco.com. I ordered a six month supply of Heartgard ($33) and Nexgard($101) last month. The Heartgard expires in May 2021. Fine. The Nexgard expires 12/19. Why? By the time I give my dog the last pill it is already old. They are trying to unload old stuff and it is not acceptable. Pharmacy items are usually at least good for one year. I just bought the same thing locally and it is good until April 2021. It costs more to buy it here but at least I can see if the product is still good. That's the problem with ordering online.You have no control of expiration dates. I called Petco.com several times (8 by now), each time a different person would just say they will look into it. Their website says easy returns? After each call they send a survey to ask how they did. Duh? Finally spoke to a supervisor who said pharmacy items cannot be returned or exchanged. THEN DON'T SEND ME OLD STUFF! Then he said he might be able to give me a 50% refund. Really? Are you kidding me? After spending thousands of dollars in your store the last three years? Sorry Petco but you just lost a very good customer.
Chloe Adams
Petco has a decent website; but as far as ads go I don’t pick petco first. It’s bland in comparison to other pet supply stores. Quality is great! But the marketing needs to be looked at.
Ethan Crisp
For the most part my experience has been positive with the online services, although things can get a little pricey, especially when shipping is added.
Janice
NOT AT ALL LIKE DRS. FOSTER AND SMITH!! Was a former customer of Drs. Foster and Smith for decades then Petco purchased them and has eliminated so many of the products available through Drs. Foster and Smith!! Petco Pharmacy is so SLOW at processing prescriptions. I will never order pharmacy drugs from Petco AGAIN!!
Jason
I like Petco because they always have the pet products my family needs and the delivery is quick.
Nicholas
I really like how affordable the prices for Petco are. The animals that they have are really adorable too. (♡°ω°♡)
Anna Lower
A bit expensive, usually there are a lot of good options you don’t find anywhere else
Kathy
I love Petco , the Brimfield, Ohio store inputicular. They always go out of their way to make sure you are getting help. And finding what you need. They go above and beyond for their customers. Thank you. ( Krista. )
Ken Francis
I appreciate the layout of their website. Fun to view the different products. They have a good variety of fish. They don't let you buy as many as you want though. It is frustrating when you are trying to buy mass amounts of goldfish.
Tracy Hill
We have two large dogs at home so buying dog food for both of them is quite a hassle. We use petco to order their dog food and we love it. We’ve never had an issue with it and it delivers quickly.
Nicole LeBaron
Petco is great. I love using their website to order toys or food for our dog. Their website is easy to use as well, which is great!
Beth Farmer
Petco is way over priced. I find that anything they sell you can find on Amazon for cheaper. We didn't know better when we first had an iguana and spent way too much money on the things we needed at Petco. We should have just shopped on Amazon!
Rosie Hansen
Petco has always been the best pet store for us and our fur family! Customer service is great and the extra classes and services they offer to the customers is excellent! Not to mention, they are right down the street from our house so we can walk there with our dogs!