Many of the Petco reviews (read below) show that customers are happy with Petco's product selection, fast delivery time, and easy-to-use website. With over 50 years of experience in the pet industry, Petco is a reliable company that pet owners can depend on for their pets' needs.
Here's how Petco is doing today:
Petco is guided by its vision to have healthier pets, happier people and a better world. Petco is a leading pet specialty retailer that provides pet products, services, advice, and experiences.
Petco employs more than 26,000 partners and operates more than 1,500 Petco locations across the U.S., Mexico and Puerto Rico, which includes more than 80 Unleashed by Petco locations. Petco boasts that Petco’s prescription services and supplies are from the leading veterinary-operated pet product supplier, Drs. Foster and Smith and the health advice is delivered through PetCoach and petco.com.
Petco’s Repeat Delivery service now includes nearly all your pet supplies including top food and treats. Pet owners can experience how a regular dog or cat food delivery and other pet supply shipments can help take care of your furry family members. Members can enjoy and save up to 20% on select brands on qualifying orders with Repeat Delivery.
Members can choose from thousands of eligible items including dog food, cat litter, flea and tick medication and more. Simply select “Save with repeat delivery” on the product or in the shopping cart, then choose the quantity and frequency. Another benefit of Repeat Delivery? Add-on items ship for free, even if the items have to be shipped separately. Also, members can pause or cancel this feature at any time.
Petco offers the Pals Rewards program which allows customers to get 5% back. There is no purchase necessary to become a Pals Rewards member, only an email address. Members will get 1 point for every 1 dollar spent. When a member reaches 100 points, they will receive a $5 reward to spend on anything in the store or online. To redeem points members can:
For members who chose to save up their points, Petco will issue the $5 Reward Dollars to the account. If a member earns 200 points in one transaction, $10 Reward Dollars will be added. However, customers should be aware that Reward Dollars can’t be used on same-day purchases.
Petco’s extensive selection of pet products is beneficial for pet owners. Petco offers products for the following animals:
For dogs and cats, pet owners can find products such as wet and dry food, toys, collars, leashes, apparel, bowls, crates, carriers furniture protection, treats, as well as health and wellness supplies. For fish, customers can find fish food, aquariums, pumps, heaters, decor and more. For those with small pets, reptiles and birds expect to find, cages and habitats, specialized toys, and other products.
Petco offers a variety of services. Pet parents can get their pet groomed, attend pet training classes, sign their pet up for sitting and walking services, receive veterinary care and services, as well as attend pet adoption events.
With the pet grooming services, Petco offers customers to set up a grooming appointment online. Customers can log in to their Petco account, select the grooming location, what kind of grooming service they would like their pet to receive, and select the time and a particular stylist.
The veterinarian care offered by Petco can be a simple vaccination to a full-service consultation. Customers can visit the Vetco Vaccination Clinic or a Vet Hospital.
Vetco Vaccination Clinic
Vet Hospital—includes all the services provided by the Vetco Vaccination Clinic plus the following:
Petco offers a monthly box of various products and training information for new puppy owners. Inside the box can be toys, treats, chews, and other accessories all handpicked based on the puppies age and physical characteristics; every month the contents of the box will change as the puppy grows older, and if the customers are not satisfied with a product Petco will replace it.
Customers have the option to chose between 4 plans (all plans ship free and are paid monthly):
12 Month Plan:
6 Month Plan:
3 Month Plan:
1 Month Plan:
Heads and Tails by Petco
Petco’s iOS app where pet owners can win money for taking a selfie with their pet.
Customers take a selfie with their furry or scaly friend, upload it to the Heads and Tails app, and share with family and friends. If the photo gets 100 likes in 30 days or less, Petco will give users a $10 Petco gift card.
Shipping costs are determined by the packages weight and shipping method selected. There is Everyday Free Shipping on orders over $49. However, several products are excluded from this feature such as cat litter, dog litter, ice melter, wild bird food, live fish and rock, aquatic gravel and accents; crickets, live food, and frozen food; out-of-stock items, Donations, Petco or Unleashed by Petco Gift Cards and eGiftcards. Also, the items, cat litter, dog litter, wild bird food, live and frozen food, and oversized items may incur additional per-item shipping and handling fees.
Shipping to Alaska, Hawaii, Puerto Rico, and the Virgin Islands or P.O. boxes will result in a surcharge.
If an order cannot be immediately fulfilled, Petco will ship the items in stock. However, the items that are not available will be canceled from the order. Customers will have to go in and reorder the items once they are back in stock.
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Petco has everything I need for my bunnies and my dog I love taking them there to get toys
I used Petco one time to purchase something for my dog when I couldn’t find it elsewhere. It arrived in a timely manner and the quality was good. I just don’t usually use this website.
Don't ever buy anything from Petco.com. I ordered a six month supply of Heartgard ($33) and Nexgard($101) last month. The Heartgard expires in May 2021. Fine. The Nexgard expires 12/19. Why? By the time I give my dog the last pill it is already old. They are trying to unload old stuff and it is not acceptable. Pharmacy items are usually at least good for one year. I just bought the same thing locally and it is good until April 2021. It costs more to buy it here but at least I can see if the product is still good. That's the problem with ordering online.You have no control of expiration dates. I called Petco.com several times (8 by now), each time a different person would just say they will look into it. Their website says easy returns? After each call they send a survey to ask how they did. Duh? Finally spoke to a supervisor who said pharmacy items cannot be returned or exchanged. THEN DON'T SEND ME OLD STUFF! Then he said he might be able to give me a 50% refund. Really? Are you kidding me? After spending thousands of dollars in your store the last three years? Sorry Petco but you just lost a very good customer.
Petco has a decent website; but as far as ads go I don’t pick petco first. It’s bland in comparison to other pet supply stores. Quality is great! But the marketing needs to be looked at.
For the most part my experience has been positive with the online services, although things can get a little pricey, especially when shipping is added.
NOT AT ALL LIKE DRS. FOSTER AND SMITH!! Was a former customer of Drs. Foster and Smith for decades then Petco purchased them and has eliminated so many of the products available through Drs. Foster and Smith!! Petco Pharmacy is so SLOW at processing prescriptions. I will never order pharmacy drugs from Petco AGAIN!!
I like Petco because they always have the pet products my family needs and the delivery is quick.
I really like how affordable the prices for Petco are. The animals that they have are really adorable too. (♡°ω°♡)
A bit expensive, usually there are a lot of good options you don’t find anywhere else
I love Petco , the Brimfield, Ohio store inputicular. They always go out of their way to make sure you are getting help. And finding what you need. They go above and beyond for their customers. Thank you. ( Krista. )
I appreciate the layout of their website. Fun to view the different products. They have a good variety of fish. They don't let you buy as many as you want though. It is frustrating when you are trying to buy mass amounts of goldfish.
We have two large dogs at home so buying dog food for both of them is quite a hassle. We use petco to order their dog food and we love it. We’ve never had an issue with it and it delivers quickly.
Petco is great. I love using their website to order toys or food for our dog. Their website is easy to use as well, which is great!
Petco is way over priced. I find that anything they sell you can find on Amazon for cheaper. We didn't know better when we first had an iguana and spent way too much money on the things we needed at Petco. We should have just shopped on Amazon!
Petco has always been the best pet store for us and our fur family! Customer service is great and the extra classes and services they offer to the customers is excellent! Not to mention, they are right down the street from our house so we can walk there with our dogs!
The service that they provide for me and my pet is amazing. The shop is in good shape too!
So, I'm a pals member and have shopped here forever. I buy a few fish a week ago and one didn't look right off the bat. It dies a couple days later. They have a 30 day return policy. This fish was only $3-4. I called ahead of time as this location was not the closest one to me and was assured they could look up the receipt on my pals card to just bring the fish in. I go there and the girl at the cash register say's I have to have a water sample. I told her I called and no one mentioned that and I drove a distance. She says she has to check and can she help other customers? I went to look for my dog food, take a look to see if they even still have that type of fish. Every tank has dead fish in it. I go back to the cashier and she says the manager is too busy to look up my pals account and tries to give me the dead fish back and tells me to come back another time!!! I told her to throw it away - that it will cost more for gas than the fish is worth. Then she says "have a nice day". How passive aggressive can you get. I didn't think Petco was stupid enough to loose a customer (with three dogs and a pond) over $3. Supposedly you can return opened food and such so why be so stupid about fish? Clearly their water quality is awful so why question mine? I have a large tank and the other fish are all healthy. I'm shopping at Petsmart from now on. Cancel that repeat delivery on the dog food, etc.
Pecto stores are always clean and welcoming, we took our dog there with us every time we had to purchase her food and she loved the store and staff that always paid attention to her
My favorite thing about Petco online is the free shipping. You don't need to spend a certain amount and you don't need a promo code! If you have never tried it you should because the first order of your repet delivery is 30% off!
Overpriced! That's probably the best word I can find to describe Petco. You can easily find all of their products online for much, much cheaper. They do have great customer service but that doesn't make their prices better. Do yourself a favor and look online before heading to Petco.
Petco stores are very convenient and have a great selection of products and services for my pets. I love that I can find everything in one place and that they have the latest and greatest products for my pet.
The site is horrible the products are cheap crap. Petco bought Fosters and Smith and ruined pet product shopping on the net foreve.
I made a purchase of dog items online. Each price was a good deal and there was a promotion going on if you spend more then $65 you get $10 off. Great! When I got the emailed receipt everything was a different price! Every item was at least 10% more! And I didn’t get the $10 discount either. I thought it was just a computer error. Ok it happens but the only way to contact Petco is to call them. I called and waited for someone to pick up for over 1.5 hours! I was told it was an error. Ok fine just fix it. I was told they can’t fix it until the items ship. The associate would make a note and adjust it when it goes through but they never did! I had to call again and wait another 1.5 hours! I’m tired of the bait and switch!
The Petco website is easy to shop on. The website lets customers shop in their price range so that they can find exactly what they are looking for in their personal budget. I easily found training classes and the perfect chew toys for my dogs.
There customer service is a joke and they can not tell you the status of your order and make no apology for that. I had been a customer of Dr. Foster and Smith and I guess they were bought by Petco so my account was transferred but I will now be looking for another pet pharmacy and I will not use Petco for any other pet needs either.
I have a bearded dragon and always run to Petco for food. They are always quick and inexpensive with great costumer service.
Store has a lot of pet products and not as many pets as I had hoped. I also felt like the products were a little overpriced.
PETCO customer service is atrocious. After I waited on hold for 15 minutes, I was ‘assisted’ by an associate who was extremely difficult to understand and who had extreme difficulty in copying my order number. I asked to speak to another associate and a supervisor to which he replied no one was available. I then attempted to use the “Live Chat” feature but I was rejected stating all their ‘Chat’ associates were busy. The transition from [email protected] for Rx has not been seemless.
We own a bearded dragon and frequent petco often to get crickets to feed him and supplies for his care. Everyone is always friendly and available to help with whatever needs I have. I think they are knowledable and available which you can’t always say about big stores. I recommend petco to all pet owners.
their takeover of drs foster-smith pharmacy is terrible. trying to get prescriptions refilled that they should already have on file and the only information I've seen is waiting for veterinarians approval for prescriptions with refills available on file already meaning it's already been approved.
If I could give Petco zero stars I would . I bought two products online a month ago , one product came and the other one did not . I waited a week, still nothing so I called, they informed me that the product was out of stock (funny cuz it wasn’t out of stock at the time of my order) so I canceled the order and they told me it would be 5 to 7 business days for my refund. I still have yet to receive my refund and I’ve called about it twice . I’m about ready to file a complaint against petco, this is poor customer service you don’t take peoples money and run .
On 2/15/19 I contacted Dr. Fosters letting them know I did not need my auto-ship order sent due to a move. They assured me the order would not ship. Then on 2/19 when the Petco and Dr. Fosters systems merged Petco automatically placed three separate orders for the auto-ship item that I requested not be shipped in the first place. I called them immediately and requested that they cancel those unauthorized orders and refund my money. On 2/24 I received an email from a Petco representative assuring me the orders had been cancelled. On 2/27 I inquired again to the status of my refund. I was told to be patient and wait at least 7 days. 3/7 I call Petco because no refund had been processed, and was told be patient because they just sent the cancellation request over on 3/6. 16 Days after the initial request had been made and a week after I had received a confirmation email stating the orders were indeed cancelled. I was again told to be patient, and I would get my money back (for unauthorized orders) once the orders had indeed cancelled. When I told the supervisor I would reach out to the company via other methods and most likely they had lost a customer I was told the other methods would not work any better than speaking to her because those other departments just report to her anyway.
We have bought food and supplies for our pooch. We get deals and codes delivered to our email. Online prices are code and shipping is typically free if you spend $50-$75. They also have classes that can assist in being more prepared.
Bought a product at Petco.com just to test if would be a better experience and I really liked. They sent the product that I bought and also sent a treat sample for my dog. The delivery was faster than what they planned. I
I can find most products I need for my dog at a competitive price and I can go in to a store as well.
We started our aquarium hobby with petco and we have found everything we need and replaced parts and added accessories and gotten great advice and saved tons of money. We are so happy with the selection of fish and fun things to make our aquarium spectacular!!
I used Petco online all of the time to order food and other things for our fish. Its so nice not always having to go to the store to get it. The layout of their website makes it very easy to find what I need. I have always received it in a timely manner. I would recommend Petco online.
Anytime we need to buy anything online for our dog we always use Petco. They have high quality products for very reasonable prices. We haven't ever had to return anything . Completely happy with our experience with them.
I have purchased dog supplies from petco.com. Items have arrived quickly and were reasonably priced.
Petco is the best place if you’re looking for some new treats or toy for you’re pet wether it be a dog, cat, hamster, rabbit, fish, and many more. I love getting my dog new treats and toys! Petco has a good variety and are very welcoming to people and pets!
I haven't ordered from Petco a lot but the times that I did order everything has gone great. my orders came complete and they were shipped rather quickly. I needed to return an item and I was able to do it without a hassle.
Petco has everything I needed for my pet parakeet. When I first got a bird, I didn’t know what I needed or how to properly care for it, but their website had everything I needed from food to toys.
Petco is the best place for pet supplies period. Nobody beats their prices or their delivery time. Also, they have more products then any website out there. I love petco.
I had to return something online and it was super easy to do. They were understanding and willing to make sure I left happy.
I love Petco. Their online service is clear and easy to use! The ordering process was very smooth as well.
I have a Brittany spaniel and am really concerned about what is in her food. Petco is the only place I trust because their ingredients are really and will make my dog healthy. I also love the toys and so does penny! Wouldn’t shop anywhere else!
Petco has just what I need for my new pet Zeus, he is a Bearded Dragon Lizard and couldn’t be happier with his new tank and new worms that I got him for Christmas.
I have a pet parakeet and Petco helped me find exactly what I needed for my cute little bird. It was my first time owning one and they had everything I needed to keep my bird happy. I always use petco to get my Budgies needs.
The Petco website isn't the nicest. It's definitely not my go-to when I shop online for my dog. I don't think the selection is as good as in person too.
They always have great things for my dog! Customer service is great and they ship to my house quickly after I order.