Pet Wellness Direct is a direct-to-consumer distributor of scientifically formulated products approved by veterinarians and designed to promote optimum wellness.
Pet Wellness Direct was founded in 2015 when pet owner Russ Kamalski struggled to find a solution to his dog’s (Sienna) hip and joint pain.
As Sienna continued to age, her pain increased and Kamalski knew he needed to do something about it. Kamalski avoided prescription pain pills and steroids because they would eventually harm Sienna’s kidneys and liver, but upon trying multiple natural joint supplements, Kamalski was disappointed with the results.
This led to Kamalski working with a team of veterinarians, biomolecular scientists, nutritionists, and manufacturers of medical-grade supplements — all of whom were passionate about helping pets with severe joint and hip pain. This team then developed its first product under the VetSmart Formulas brand name, The Advanced Hip + Joint Complex.
Realizing that numerous health issues cause pets to live uncomfortably, the Pet Wellness Direct team began developing additional products, all designed to keep pets out of pain and maintain their long-term health.
All of VetSmart’s products are made in the United States and only use the highest quality ingredients.
Additionally, the company follows all the FDA’s official standards of Good Manufacturing Practices — these regulations require that manufacturers, processors, and packagers of drugs, medical devices, some food, etc. take proactive steps to ensure that their products are safe, pure, and effective.
VetSmart Formulas were initially designed for veterinarians — meaning the products might pack more of a punch than the products you’d find at your local pet store. However, VetSmart boasts that its clinical-strength quality is more efficient and is safe to use alongside most prescription medications.
The products are wheat-free and contain no artificial colors or flavors. If pet owners are hesitant to give their pet VetSmart’s Formulas, we recommend talking to your vet or pet health care professional. Pet Wellness Direct states that pet owners should regularly consult with their pet health care professional in all matters relating to their pet’s physical and mental health.
While your pet’s age, weight, and condition are all factors, Pet Wellness Direct claims that owners can start seeing improvements in just two to four weeks.
Pet Wellness Direct’s primary goal is to keep dogs healthy and pain-free. So the company offers a 30-day, money-back guarantee. If pet owners are unsatisfied with the product, they can return the empty product, and Pet Wellness Direct will refund them their money.
Currently, Pet Wellness Direct’s formulas are only available for dogs. It is not safe for cats, horses, or other animals.
Unfortunately, VetSmart products aren’t the cheapest. One bottle of The Advanced Hip + Joint Complex with MSM will cost pet owners $59.95. However, if pet owners subscribe and get a bottle of formula every 30 days, they can save 5 percent off their total cost. Not only that, but pet owners can buy three or more bottles and receive free shipping.
At least Pet Wellness Direct seems to be aware that its products are more expensive. The company did say on its website that it is working on decreasing its manufacturing costs to help make the product more accessible.
Unsatisfied owners can return their product for a full refund. However, the process isn’t as easy as one would hope. To begin a refund, pet owners will have to call the Pet Wellness Direct team, but they must call between the hours of 9 a.m. and 5 p.m. (PST). The company representative will provide customers with a return address and return confirmation number. Customers will then return the empty bottle, the original invoice and the assigned confirmation number. Pet owners are also responsible for paying the return postage, and Pet Wellness Direct must receive the bottle within 45 days of the original date of purchase.
While it’s nice that Pet Wellness Direct includes all the details regarding a return, many other companies have a more automated process that is simpler and doesn’t require consumers to have to call directly. Plus many other companies will pay for the return shipping costs.