Pet Valu

Pet Valu Logo

Pet Valu

Pet Valu’s staff receives comprehensive pet care and nutrition training

Claim this Profile

BestCompany.com is trying to work directly with this company to verify the accuracy of the information on this page. Thank you for your patience as we make sure we’re getting it right.

Are you a representative

of this company?

Claim this Profile

Pet Valu brings over 30 years of experience to the pet industry. The company provides a wide selection of pet supplies to meet the needs of a variety of animals. These animals include dogs, cats, birds, reptiles, and small animals. Pet Valu offers over 7,000 products including a large selection of food and treats as well as other pet care essentials. These products can be purchased in one of their over 670 stores in North America and Canada. 

View Best Online Pet Stores

Chewy Logo Chewy ›

9.9

Overall
Score

starstarstarstarstar_half
Petco Logo Petco ›

5.6

Overall
Score

starstarstarstar_halfstar_border
PetSmart Logo PetSmart ›

5.4

Overall
Score

starstarstarstarstar_border
Pet Valu Logo Pet Valu ›

--

Insufficient
Reviews

starstarstar_halfstar_borderstar_border

The Good

  • Large Selection of Products
  • Return Policy and Exchanging Products
  • Provides Information for a Variety of Pets

Large Selection of Products

Pet Valu offers over 7,000 different products in their stores for a wide variety of animals including dogs, cats, reptiles, wild birds, companion birds, fish, and small animals. Their selection of dog and cat food alone includes canned, dry, dehydrated, or wet pet food and can be filtered by name brand, natural/holistic, gluten-free, and grain-free food options for pets in all different stages of life. Customers can also find a large selection of pet care essentials and accessories including health and wellness products, toys, treats, habitats, collars and leashes, and cleaning/maintenance supplies.

Return Policy and Exchanging Products

Exchanging or returning items can be done reasonably easily at Pet Valu. Items can be returned/exchanged up to 30 days after the item has been purchased. Customers who have lost their receipt, do not need panic. Pet Valu will allow you to exchange the item or provide you with a refund in the form of a gift card to their store. This same policy applies to items that are returned with the packaging opened. There are a few exceptions to this policy:

  • Clearance Items
  • Litter Pans
  • Muzzles
  • Sanitary Products (Pet Diapers)
  • Cat Trees
  • Crates
  • Special Orders

Shoppers should also note that all sales of small animals, fish and birds are final. Pet Valu believes in forever homes; the company urges customers to research a potential pet’s health and care before purchasing.

Provides Information for a Variety of Pets

The Pet Valu website has numerous blog posts about a wide variety of pet-related topics. Pet owners can find information blog posts about the following topics:

  • Nutrition & Care
  • Training & Behavior
  • Living & Outfitting
  • Ask The Expert
  • Puppy Center
  • Kitten Center

This is a helpful resource to pet owners as they can find new information about all different types of topics for their pets. While most of the posts focus on dogs and cats, small animal, reptile, bird, etc. pet owners can find several blogs about taking care of those types of pets. The Ask The Expert section is a thoughtful feature because it allows pet parents can submit a specific question via email and receive an answer from an expert. Although, the site recommends that if customers have a question of a medical nature, to consult their local veterinarian or emergency clinic. 

The Bad

  • No Way to Purchase Online
  • No Online Customer Service Support
  • Information Online May Vary Depending on the Store

No Way to Purchase Online

The most disappointing feature of Pet Valu's website is their lack of an online store. Having over 500 Pet Valu store locations in North America is extensive, but an online presence would provide even more value to the shopping experience. While customers can view products available at various Pet Valu locations, they fail to provide the convenience of purchasing products online.

No Online Customer Service Support

In connection with a lack of an online store, Pet Valu provides no means of online customer support. Customers can send emails through the Pet Valu website specific to a store location or product. They also offer a phone number which may be used during business hours to answer questions. Because prices are subject to change, customers should contact a specific store with any questions about Pet Valu inventory.

Information Online May Vary Depending on the Store

Customers may use Pet Valu's website as a resource to view a large selection of products; however, prices displayed on the site are subject to change between stores. Prices viewed on the website should be used as a reference point only. To find the actual cost of a product, customers will have to contact their local Pet Valu store.

The Bottom Line

Pet Valu has a large selection of products to meet the needs of a variety of pets. They provide education on proper pet care both through their website and pet experts in each of their store locations. Although Pet Valu caters to the needs of their customers through their numerous store locations, they fail to provide the convenience of an online store. This makes specific product information difficult to obtain through their website, let alone making purchases from the comfort of your home.

View Best Online Pet Stores

Disclaimer

As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. For more information on how we rank companies, click here.

All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify us here.


User Reviews

Star Rating

2.5
starstarstar_halfstar_borderstar_border

9 Reviews

Review Breakdown

5 star
33%
4 star
11%
3 star
0%
2 star
0%
1 star
56%

Sentiment Criteria

Value for your money
starstarstarstar_halfstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer Service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstar_halfstar_borderstar_border
search cancel
starstarstarstarstar_border
Glen
January 31st, 2019 DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

We bought a cat condo. The staff were friendly and helpful. We needed to put it together ourselves as our cat is fussy and won’t use it if it smells like someone she doesn’t know. The instructions are not very helpful and the parts should be labeled ABC etc.. Step by step for all the people who struggle with vague directions.

starstar_borderstar_borderstar_borderstar_border
Anna T.
September 7th, 2018 Stratford, CT DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

If i can definitely they will not get any star. The guy from store in Trumbull, CT is so ruth. Before i paid for doog food he said " can you provide me with your inf. And you will get 10% discount...its not take more then few second to do it" and I said ok but after all its no discount and only what i heard " you need to shopping 3-4 times with us until you get discounted. " What a joke! He was ashamed when I told him what I think about this! They are liars!!! Never will go shopping again to this store!!! Not recommend for snyone!!!!!

starstar_borderstar_borderstar_borderstar_border
Joyce Bickerdike
August 20th, 2018 DETAILS
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

It's August first and at 1AM my dog (Shih Tzu) started choking to death. I had already been to the vet a week ago for this respiratory problem. She was collapsing and I rushed down to the kitchen holding her in my arms to give her a prescribed bronchodilator She survived this attack but I didn't sleep the rest of the night for fear of another episode. As soon as the vet opened I rushed her to the hospital. I didn't care how I looked (no makeup, my paint stained jeans) The vet ordered an antibiotic On the way home , I stopped at PetValu on Lahave Street to get her some healthy food. At the cash, I put her down for a couple of seconds to pay for the food. (I had been so desperate about her breathing earlier, that I couldn't find her leash, so I had just put her into the car without one). The clerk, Jessica, yelled out for all staff and customers to hear "ya might want to bring a leash the next time you come " It was meant to embarrass and humiliate me. I had had a good feeling about this store prior to this nasty event. I guess my question is : why would this establishment allow this behaviour from their employees ? Do they not check to see that their employees are empathetic and kind? They are supposed to care, aren't they? I mean I had carried her throughout the store looking for the food. She couldn't have been on the floor for more than 30 seconds before this clerk decided to humiliate a person who was already in a fragile state. I will never go in there again for fear of another attack.

starstarstarstarstar
Dakota
August 2nd, 2018 Williamsport, PA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

so much better than petco/ pet smart for a fraction of the price

starstarstarstarstar
Ruth
February 12th, 2018 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I got a pup in the summer turns out she was only four weeks old..the staff was incredible..Brittany is amazing help and ruby is doing great thanks to her great advice..I’m deaf so it’s hard for me to communicate she is very patient and heloful

starstar_borderstar_borderstar_borderstar_border
Gary Bernstein
December 27th, 2017 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I reviewed the store months ago. I got a call from the District Manager who brought a bag of food and the bones the next day. She “claimed” she set it up that the food and bones would be there the last Tuesday of the month. Have not seen a bone for 3 months, and no food yesterday. The manager and now 2 employees had no idea what I was asking about. The manager said he could find a bag of food and have it there this morning. When I arrived, no manager, no bag of food, no clue. They find the manager and he is driving around getting ( or looking for) the food. I can wait for 20 minutes to see if he comes back or come back later. I file a complaint with customer service and the same District Manager calls me to tell me she can handle this now. Why not before? I refuse to have a conversation with her about how she is going to deal with this in the future. Then her boss calls and he tells me they have a bag of food now. He wants to know how to deal with this in the future. I tell him he needs a new District Manager, and for one customer who only spends $100.00 a month this is too trifling a matter for them. He is unaware that the food is not stocked in the store. I tell him even though Pet Depot is smaller it has shelves of it. There is a reason they go through managers regularly and this is just one small example of their indifference and inefficiency.

starstar_borderstar_borderstar_borderstar_border
Jack Walters
April 24th, 2017

Went into a local store for some Blue dog food. Had to ask the girl behind the desk three times for help before she hauled herself up off of the desk, only to try and sell me a bag of their Canadian food. After five minutes of listening to her ramble, I just found it myself, marked up another $10 above what I pay at PetSmart. When I asked for a price match, the girl got angry and took forever to do that too. Never going back, place is way overpriced and the "help" is a joke.

starstar_borderstar_borderstar_borderstar_border
Andrea Smith
February 28th, 2017

Pet Valu and its' customer service sucks! They stole my money from me. Over $20 worth... I returned an item in its' original packaging that was opened but clearly unused, and instead of putting the funds back onto my credit card, which was what I paid with, the store would only issue me store credit. I did not pay for the product with store credit, I paid out of my pocket! Therefore, they stole my money. I cannot use the store credit. I will never go and in one of their stores again, not to mention, their prices are outrageous. I'm not sure exactly how they're staying in business..how people continue buying from their stores. You can easily go anywhere else and get their products much cheaper. Too bad I didn't think to research this information before buying their products. They make Petco and PetSmart look cheap... Dara from Customer Service lied to me. She told me that she was going to handle the situation, and to give her just a few days to rectify the situation. This was back in November. That was the last time I heard from her, or anybody from the company....regardless of the 15 times I tried reaching out via email and telephone... I even just emailed them court papers because I'm taking them to small claims court. Thought maybe after seeing the papers, they'd actually respond and finally give in because they don't want to waste their time going to court over $20. Boy, was I wrong. Still didn't get a response! These people are brazing, and I hope they get what they deserve and get put out of business.

starstarstarstarstar
sarang
July 21st, 2016 San Jose, CA

the best