Pet Supplies Plus Logo

Pet Supplies Plus

Is This Your Business?
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5 User Reviews
LAST UPDATED: October 18th, 2021

The first Pet Supplies Plus store opened in 1988 and has grown to over 430 franchised and corporate pet centers across 33 states. Pet Supplies Plus has over 25 years of retail franchise experience. The company strives to continue providing pet owners and their furry friends the products and supplies they need and want.

Pet Supplies Plus was ranked #49 in Entrepreneur Magazine’s top Franchise 500 and #1 for the pet industry.

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The Good

  • Dog Grooming and Self-Serve Dog Wash
  • Membership Only Pricing and Rewards
  • Franchising Opportunities

Dog Grooming and Self-Serve Dog Wash

Pet Supplies Plus has several locations that offer self-service dog wash stations. Pet owners won’t need to worry about bringing their own shampoo, conditioner, towels, or dryers because Pet Supplies Plus provides everything.

The pet store also provides dog grooming services at many of its locations. Pet Supplies Plus knows that grooming is one of the best ways and earliest opportunities to detect signs of allergies, tumors, abrasions, and other medical issues. Trained professionals are hired to address the needs of all breeds, coats, and skin types. Pet Supplies Plus grooming services include the following:

  • Bathing
  • Brushing
  • Dental care
  • Ear care
  • Nail clipping and polishing
  • Flea treatments

Membership Only Pricing and Rewards

Pet owners who plan on shopping with Pet Supplies Plus would benefit from signing up with the company’s membership program. Members will receive the following benefits:

  • Special Offers — Access to exclusive coupons and promotional offers
  • Member Only Pricing — Members will pay less on thousands of select items throughout the store
  • First To Know — Get notified of upcoming events happening at specific locations
  • Pet Birthday Gift — Pet owners will receive a complimentary gift for their companion on his or her birthday*

*Limited to 1 per month and only valid for three pets per household

Franchising Opportunities

For aspiring business owners interested in joining the pet retail industry, Pet Supplies Plus offers a great opportunity to start a franchise and sell the ever-popular pet products and services. Pet Supplies Plus has over 25 years of successful retail franchise experience and will give business owners the tools they need to succeed.

No prior experience in the pet industry or with franchising is needed, Pet Supplies Plus gives a clear business model and all the tools to get owners up and running.

Business owners can expect to open a store (after completion of the lease agreement) anywhere from 4-12 months later. Pet Supplies Plus promises to assist franchisees through the entire process. As the store is preparing to open, Pet Supplies Plus will support the building of the racking systems and initial stocking of the store. A District Team Leader will also support the coordination of ordering, merchandising, training, POS, and Grand Opening programs.


The Bad

  • Online Ordering Limitations
  • Does Not Offer Financing

Online Ordering Limitations

Pet owners wanting to order and purchase pet supplies online will find that Pet Supplies Plus isn’t as simple as one would hope. The business does offer online purchases; however, it has to be through one of Pet Supplies Plus’s participating stores. And not all states have a Pet Supplies Plus store. Pet Supplies Plus has retail stores in the following states:

  • Alabama
  • Colorado
  • Delaware
  • Georgia
  • Illinois
  • Indiana
  • Iowa
  • Kansas
  • Kentucky
  • Maryland
  • Massachusetts
  • Michigan
  • Minnesota
  • Missouri
  • Nebraska
  • New Hampshire
  • New Jersey
  • New York
  • North Carolina
  • Ohio
  • Pennsylvania
  • South Carolina
  • Rhode Island
  • Tennessee
  • Texas
  • Virginia
  • West Virginia
  • Wisconsin

Shoppers located outside these states will have to look elsewhere for their pet supply needs.

After determining a specific store is participating with the online orders, customers can begin shopping and add their favorite products to their cart, login, or create an account to receive Preferred Pet Club member pricing. Then customers will wait for an email, letting them know that their order is ready to pick up. Most orders are available within two hours, but shoppers must pick up their order within four days to avoid cancellation and a refund. While it is convenient to be able to order pet supplies online, many shoppers would appreciate Pet Supplies Plus offering its products to be directly delivered to their doors. 

Does Not Offer Financing

Franchisees’ should be aware that Pet Supplies Plus does not offer direct or indirect financing. The company will not guarantee a note, lease, or other obligation.


The Bottom Line

Pet Supplies Plus is a good option for pet parents looking for pet supplies and grooming services. The pet store has a decent selection of products, brands, and services that will satisfy most pet owners. However, the online ordering system is less than ideal. Customers wanting to order products online first must make sure their store is one of the ones participating in the online orders and then the order will be available for pick-up at the store. Many other online pet stores have the purchased items delivered straight to the shopper's door, and it would be nice to see Pet Supplies Plus offer this convenience to customers.
The company also offers franchising opportunities and is willing to provide the help and tools needed to make sure franchisees’ get off to a solid start. However, Pet Supplies Plus does not offer any kind of financing, so franchisees should take that into consideration.
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B Liss Detroit, MI

They DO have home delivery, and it's free if over $35.00. However, it is only within a 7 mile radius of the store you pick. Ordering on-line was very easy and was delivered in less than 5 hours. They will call you if they become out-of-stock of an item that showed available on-line. They will email you geeat coupons if you are a Club member. I just used a 25% off everything coupon. I found them to be less expensive than then Petco and Petsmart.

3 months ago

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Sam Lowe Clinton, TN

The amount of things they stock is good but the prices are INSANE. I came into purchase a large bag of store-brand (Redford) dog food and a dual lamp for a terrarium. The lamp fixture, albeit included with two lights, alone was $79.99. Almost $30 more than a huge bag of fairly expensive dog food. Checked Petsmart and they had the same light retailing for $65.99, on sale for $39.95. Furthermore they can be had for even cheaper online. The store wouldnt price-match the $65.99 let alone the sales price so I took my business right across the street to the new Petsmart, which I guess Im going to continue to be doing in the future. Lost a 10-year customer over $35. Oops.

3 months ago

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Melissa Estes Birmingham, AL

They doubled their self serve wash costs during a pandemic! Who does that? As an owner of 3 pets who frequented the store often I have to say I’m upset about them taking this from affordable to outrageous! We always purchased other items while there for washes. I have my own dryer now because the cost no longer makes sense and we will not be back. I could have swallowed a slight increase. But double?!?!

1 year ago

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Michelle W Coraopolis, PA

Extremely easy to filter through online when I'm looking for specific treats and toys.

2 years ago

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Glenna Berkey, OH

They have been great for finding what I want for my dog.

2 years ago