Concord Pet started in 1978 in a trailer. Now, Concord Pet has 29 locations and has been in the pet industry for over 36 years. The company aims to treat its customers just like family. Concord Pet is known for helping customers carry their bags and hiring a knowledgeable staff.
For customers looking to buy pet supplies from Concord Pet’s website should take advantage of the free 1-2 day shipping on orders over $49. This is useful, especially for pet owners purchasing large bags of dog or cat food or any other larger pet product.
Concord Pet stores offer a variety of pet services for pet parents. However, pet owners should be aware that the services are not available at every location.
A section of the Concord Pet store website is dedicated to special offers. Customers should check the website to see what offers are valid before purchasing an item either online or in-store.
Pet parents wanting to attend training sessions, adoption events, vaccination clinics, or any other events should check out the Concord Pet events page. The website includes a list of events, including location, dates, and times.
Concord Pet Food and Supplies only has physical retail locations in the following states:
This isn’t a huge problem because Concord Pet products are available online. It does pose a problem for customers outside of these states who would like to visit the store in-person. Also, only two of the retail locations offer the in-store dog wash. Customers interested in using the dog wash will have to travel to a location with the service or take their pet elsewhere for this kind of service.
It is nice to see Concord Pet offering local delivery; however, the service is pretty limited. As of now, the only location offering local delivery is the Milford Crossing store in Delaware. Also, the delivery has to be within 15 miles of Milford Crossing.
Worm medicine was over $20.00 and online less than $6.00. Asked clerk if price was mistake and I was told they are small store and can’t compete with online price. But over triple the online price? Come on!
You have a policy of no refunds -- just store credit. I purchased a product that was defective--did not do what the manufacturer claimed -- an inflatable collar to keep my Bernese Mountain Dog from chewing his stitches -- he easily reached around it. I actually had him in the car and tried it on and brought it right back. So now I've got $33 credit that I don't need. In this day of Amazon and other on-line "stores" which return without question, it's no wonder that brick and mortar stores are going out of business. You need to get with the times.