The majority of Chewy reviews (read below) reveal that customers are happy with Chewy's prices, two-day shipping, Autoship program, pharmacy, and variety of pet products. When shopping for pet supplies, Chewy is a reliable and convenient online destination for pet parents.
Here's a bit about the company and how they're doing today:
Chewy’s mission is to become the most trusted and convenient online destination for pet lovers and its partners—vets and service providers. Chewy measures its success by the happiness of the people and pets it serves, not simply by the number of pet supplies delivered. Chewy has over 1,000 brands customers know and love—including Pharmacy. Chewy offers a 100% satisfaction guarantee on every item and order. The company provides free shipping on orders over $49 and 30% off a customers' first AutoShip order.
There are customer service representatives available to our customers 24/7 across phone, email, chat, and social media—holidays and weekends.
Chewy Pharmacy KY, LLC is a pharmacy licensed to dispense prescription drugs and other regulated products in all 50 states. Chewy Pharmacy has NABP (National Association of Boards of Pharmacy) and LegitScript accreditation.
Chewy’s Autoship lets customers schedule regular deliveries of pet supplies. All customers have to do to set up Autoship is add items to their cart, proceed to checkout, and select “Yes” to Autoship and then their preferred schedule. Customers will receive 30% off their first Autoship order and every order after that will save an extra 5-10% on select brands for all of their future Autoship orders. Autoship even applies to prescription medications for a pet; as long as there is a valid prescription or remaining refills. There is no membership fee for Autoship and members can cancel at any time.
Chewy has made it easy for pet lovers and their furry friend to find the pet care and pet products they need. Chewy's prices on the site are also reasonably low, although, there are more expensive items, but are generally on the larger items or the items in bulk. Chewy.com offers a wide variety of quality products, including dry, wet and canned food, treats, bowls, health and wellness, toys, cleaning, potty training (cat litter, potty pads, etc.), grooming, beds, and prescription food. So pet owners should have no problem finding grain-free dog treats or a holistic kitty litter. When selected, each category can be narrowed further by selecting a more specific sub-category, brands, life stage, breed, or material. This makes finding specific pet supplies fairly easy and browsing can be a more productive experience as well.
Whether you're looking for dog treats, a variety pack of cat food or a hamster wheel, Chewy is most likely to have it.
Chewy knows that pet parents are busy and don't' always have time to visit the vet to pick up prescriptions. Instead pet owners can order their pet's medication and have them delivered straight to their door.
Ordering pet meds is a simple and easy process. The company even has a Chewy Rx team member contact your vet to approve any online medications. You can even add any meds to your Autoship account.
One of the best things about Chewy is the customer service. The company puts its customers' needs first and Chewy shows this through its shipping rates, speed, and return policy.
Chewy's shipping costs are notable in the online pet store industry. Any orders on Chewy that are over $49 receive free one to two-day shipping. Any orders that are under $49 are given a flat shipping rate of $4.95. This low flat shipping rate is extremely helpful for customers who order heavy items such as dog food.
Chewy.com is known to have fast shipping. If the order is placed before 4 P.M., it will be shipped that same day and most customers report getting their products within 1-2 days of placing an order.
The company is also notorious for sending out handwritten notes with humourous pet puns, birthday cards, and some customers have even received a painting of their pet along with their order.
Chewy’s return policy is also admirable. Offering a 100% satisfaction guarantee on ALL products sold. The company asks that the product(s) are unopened and in the original packaging it was shipped in, and Chewy will give a full refund with no other questions asked for 365 days after the original purchase. Chewy will also refund the shipping price that was paid.
Pet owners should be aware that Chewy does not accept returns or exchanges on prescription medications. However, the company will do an exchange if the product is incorrect or damaged. Chewy may issue a refund but this is determined on a case-by-case basis.
Pet owners looking for deals on their favorite brands for treats and pet foods should take a look at Chewy’s daily deals. Customers don't need a Chewy coupon, promo code or coupon code. Customers can just add the item to their shopping cart. For pet parents looking for specific brands or products that are a little more expensive, this is a great feature as new products are added daily.
Chewy has a pet blog that gives pet parents advice on numerous pet-related topics. Pet lovers and owners can find out what’s really in their pups dog food, whether to feed a pet dry or wet food, what vitamins and minerals to give a sick pet, what factors into a pet adoption or how to calm an anxious cat, whether or not you should buy grain-free dog food, and more. Having a blog on the site shows how much Chewy really knows about pets and how owners can provide the best supplies and pet care. Pet owners can read about pet nutrition, health, training, and behavior.
While most of what Chewy.com does is at a high-quality level, there were a few things that the company lacks. There is no shipping available outside of the contiguous United States.
Chewy does not ship to Hawaii, Alaska, any other U.S. territories, Canada, or any other countries.
Compared to other companies in the pet supply/pet retailer industry Chewy has been around for a relatively short time.
Customer service is phenomenal!! Needed to change the type of food one of my dogs was eating and Chewy made it so easy. Not only did they refund me for the food I no longer needed, I was able to donate the bag to a pet shelter near my home. They helped me get the replacement bag and reset up my auto ship all in one phone call. I highly recommend this company!!! Eduardo was my representative.
I've only been a Chewy.com member for a few months and just want to say how great they have been. My orders have arrived quicker than they were expected. I had a cat that had diabetes and they were very thoughtful when I notified them of her passing. This is a company that is doing things right!!! I will continue to support them and encourage anyone else needing pet supplies to do so as well. Although I recognize the carbon footprint ordering online creates, I know they are doing what they can to provide recyclable and/or reusable shipping materials. Frankly, not only does using chewy.com save me time and money, it saves on the emissions my vehicle is producing going from store to store! Thanks chewy!!! Animal lover ♥
I get junk emails from these guys on a daily basis no matter how many times I unsubscribe from something I never subscribed to in the first place. This is my 3rd 1 star review on the company for this reason. Keep up the great marketing techniques guys!
Disappointed is an understatement & Ive never wrote a review but seriously if you NEED something save yourself the hassle ... I placed an order on the 19th and the packages just shipped on the 24th- 25th. When I placed the order it stated anything over $100 order would ship 1-2 days. Then I received the email saying 7-10. That caused me to have to contact customer service to cancel part of my order since I just got a puppy and needed the crate. Well I kept everything else on the order. The date I was given for delivery was 4/26 by 9pm for two of three packages & 4/27 for the third one. Well here we are on the 26th & now they can’t even give me a date when I should expect the packages. The labels weren’t even created until 10pm on 4/25. I needed these things, they are essential for my animals. For a first time experience I’m not impressed and can’t say I will deal with them again.
Chewy has always been there for me and all of my fur babies. Their customer service is absolutely stellar. The representatives have always helped me with my needs and provided compassion and kindness when we recently lost our fur baby to his battle with diabetes. They sent kind and compassionate emails, and even flowers and a lovely card. I will always trust Chewy with the needs of my animals. We feel cared for. I can't speak highly enough of this company.
I like that the pet food comes right to my door within two to three days for I am old and disabled. Hard for me to walk stores. The orders are always on time so my pets do not go hungry. Prices are lower then local stores in my area. Thank you for great service Chewy!!
Chewy's customer service has always been great but our recent experience just took it to another level. We ordered the wrong cat food in the midst of our panic buying and instead of having us return it, Chewy asked us to simply donate it to a local shelter! We were completely blown away by their generosity.
Before last month I would have given them a 5 star rating. Now they are lucky it's 2 and not 1. I am autoship for my dogs medications and have normally had no problem getting them. Last month I got an email informing me there was a problem with my order and I needed to contact. I did. I was informed they were out of the medication and my order would be canceled if I did not want to order something else. It was canceled the next day. After going around and around with customer service I had to order from my veterinarian. I am on a fixed income and originally went with Chewy and autoship to be able to afford the meds for my pooch. Now I cannot pay one of my monthly bills because I have to have her medication. The markup by my veterinarian is costly. So. This month I again received an email telling me there was a problem with my order and it has again been canceled. My issue ... Chewy should be filling autoship orders FIRST before any other order is filled.... I am very disappointed, angry and sad. My dog and I should not have to suffer Chewy's negligence in this matter.
I get my little boy Barney's food on auto ship each month. I noticed i was running low and moved up his order to ship ASAP ( due to his special diet I can't find his food in a "regular store"). I received an email that due to COVID-19 shipping would not be the usual 1-2 days but possibly 7-10 days. As a few days passed and Barney's food was dwindling i called Chewy in a panic. The rep i spoke to was so sweet and reassuring, she checked to see if she could give me a ship date which she could not since the order was at the warehouse and preparing to ship. She informed me if i could find the food elsewhere to let Chewy know and they would reimburse me. As an essential worker I am still working and was not able to "shop" locally and could not locate it online. Within two days my order was shipped and received. But that's not the end of the story. When I got home from work I found a beautiful bouquet of flowers and they were from Chewy!!!!! Have you ever heard of a large company sending flowers to a customer?????? What a wonderful thing to do. Chewy has a customer for life and i will tell everyone how great they are!!! God bless Chewy!!!!
Can't say enough about the exceptional service that we have received through Chewy. Quick service and shipped properly. Absolutely no problem with returns, and when they give you a return, they ask that you donate the incorrect (or changed mind) product to a shelter in need. How fantastic is that! Love buying from Chewy and what they stand for! 5*
Chewy is a great online pet store to shop from. I like how they have an auto ship option so you do not personally have to keep ordering something. Great variety of items and fairly nice prices.
I love chewy. There is so much to buy on here. I usually buy my dog sweaters for when its winter because my dog doesn't have a lot of fur.
Chewy only sales the most quality products. I can always trust that whatever I buy here is reasonably priced and best for my dog. The site makes it all so much easier too.
Chewy has a large variety of items for all types of pets. I buy my cat's food, toys, and litter boxes from here. The quality of the items is great and the prices are affordable.
They have a great selection of items. I don’t line their marketing scheme of undercutting prices to just get customers
I had a frenchie and we needed special food for him. Chewy always delivered on time. My little guy died a few days after the last shipment and not only did they give me a full refund, but I received a beautiful floral arrangement from Emily, the rep I had spoken. She and Chewy understand the value of our four legged family members and it was so much appreciated!! Thank you Emily and Chewy.com
I buy all my dogs food on Chewy.com. They have a delivery program where you can set the dogs food to be sent at a certain day during the month. I love it!
Chewy is an amazing way for me to buy items for my dog when I cannot go to a store. I love the variety but having to wait for shipping is inconvenient.
Chewy.com has a very large selection with reputable brands and great prices. Shipping is always fast and the deals are great!
Chewy is great. I love that you can set up auto ship and add and subtract things as needed. And they give you a discount when you use auto ship.
Prices are good, shipping is not reliable. Packages do not arrive when they say they should and will arrive the day later.
Chewy was a good choice for my online pet shopping. It was super easy to find stuff, the service was nice, and the prices were low.
Chewy is my favorite online pet store to shop from. They ship it to you fast and the products are good.
Every year for my dogs birthday they send a bundle of goodies for her. They have dog food sold in bigger bags than retail at a more reasonable price, their toys are affordable and sturdy.
Chewy customer care people on the phones have always been pleasant and caring. Recently with a very ill baby boy they walked the extra mile to deliver my baby’s food and toy needs speedily and with true compassion Chewy is the Besf company that happened for our furry babies. Thank you Chewy. You helped him recover too. Chrissie and Zeus
I love Chewy! They have so many products to choose from which you wouldn't even think about because they don't have it in regular pet stores! Their products are becoming well known! I got their clicker and target stick in one! Its fabulous to train my puppy!
So impressed with the quality of the dog bed I bought! It is soft and has been very durable with 2 puppies using it!
I love Chewy’s selection of different products for dogs they offer. Their customer service is awesome and the toys always show up quickly. I’m not worried about the quality because my dogs just tear them up anyways.
Prices are always lower on chewy than any other website. Everything is very simple and I have never had a problem with shipping.
My favorite pet site for my dog. Prices are competitive and super quick shipping. I’ve received boxes within 1-2 days... without paying for expedited shipping. They always have online sales.
So far so good. We have loved the convenience of getting a shipment of the stuff that our picky-eating dog loves, one large bag auto-shipped every other month. Every chew toy we've picked up from this site has been high quality and lasted way longer than most other places.
I have used Chewy for dog food and dog toys. The prices are great. We had a package stolen from our door and Chewy replaced it.
Love shopping on Chewy for my dog. All my dogs needs are on chewy. From dog treats to accessories to other pet necessities. I haven't purchased something from here and wasn't pleased with my purchase.
Love chewy. Great stuff. Quick delivery. Unique finds Great collars. Nice rugs that work.
Chewy is perfect for online pet supplies. I buy pet food, toys, and grooming products for my dog. I always save money and time using their website. I love the convenience!
Chewy.com has a great selection for my pets and the orders show up very quickly. So much easier to use than going to a store.
Recently got a puppy and ordered everything from chewy. One item didn't work for us and their return policy was amazing and got a new one with 1 day shipping!
Just purchased 4 bgs Kitty litter and 1 bag of ferret food, it arrived damaged and all bags were sliced open, it looked like it was opened and retaped when it was delivered. I called them up and let them know what happened. It was FedEx that delivered it.go figure. And they were very nice and replaced all the items in the box. I will continue to order from them. They are an excellent company.
We have been Chewy customers for quite a few years now. I had recently ordered 2 cases of prescription dog food for one of our beloved dogs. Sadly we lost our dog 4 days ago. I emailed Chewy to ask if I could return the unopened case of food. I informed them our dog had passed away and our other dog couldn’t eat the prescription food. They emailed me back the most sincere email about the loss of our dog and credited me back not only the unopened case of food but also the entire amount for the opened case!!! And... to top it all off, today we received an absolutely gorgeous bouquet of flowers with a beautifully written card! Chewy is an amazing company that truly cares about their customers and their pets. Thank you Chewy for the heart-warming experience you provided us! You have added light to a very sorrowful time in our lives!
Chewy did not deliver on time and it took them over a week in which I asked 3 separate times where my order was to realize that it had gotten "lost". I talked to several customer service representatives and they just proceeded to tell me that it would be here shortly "in the next 1-2 days" and time after time it was wrong. On their website, they say that any order over $50 is 1-2 day shipping so I would expect that to be correct yet it is anything but that. After this poor experience, I will no longer be a chewy consumer. During this week I had to run out to the store and buy more things such as dog food that I had completely run out of waiting around for chewy.
I recently ordered a lightbulb for my aquarium and it arrived in great time. The packaging was sufficient and protected the light from breaking.
Our puppy gets so excited when her chewy box gets delivered. They ship on time and have great customer service.
We started using Chewy.com for our dogs food and treats back in 2017. They always were very accurate and fast with shipping our orders. We had to have our sweet girl of 14-years euthanized due to severe health problems. I informed Chewy's Customer Service about her passing. They immediately sent us an email with their sympathies, and a refund of our last order. Then today, we received a dozen roses from them to again show their sympathy. We have never seen a company that cares this much!!! They are the very best, and if we find it in our hearts to get another dog in the future, they will be our go to place for ALL our pet needs!!
In a day and age where customer experience/service are becoming increasingly important to differentiate the competition, the lack of a positive CX encounter by even just one consumer can have a lasting impact on the business. Sadly,my experience with Chewy.com falls into the less than desirable CX experience. When a special diet for one of my pets was prescribed by my veterinarian, we chose Chewy.com over the veterinarian's pharmacy for one simple reason - Chewy offered free prescription treats with each of the foods ordered. Price was the same, both offered free shipping. Despite two out of two previous poor experiences with Chewy.com, we decided to give them another chance. When my product arrived today very poorly packaged with a bag of dry food torn open and the kibble looking suspiciously moldy/tainted and minus the free-with-purchase advertised items, one customer service representative single-handedly assured I will never shop Chewy.com again. Alexander, the customer service representative I spoke with, was quite flippant about the problems experienced with this shipment. His lack of empathy, poor customer service skills, lack of a resolution of any sort to the problems I experienced and blatant lack of care for the customer or the pets they serve has cemented my decision that Chewy.com does not deserve a fourth chance and I promptly canceled future autoships of the products I will need for the lifetime of my pet. My first shipment from Chewy.com was also poorly packaged with a torn open bag of pet food. The representative I spoke with during that call replaced my order (chance #2), but that package was also poorly packaged and while the bag of dry food was not torn this time, the canned food I also ordered arrived crushed, dented, and damaged. This latest chance (chance #3) only highlighted the ongoing packaging problems and lack of customer care demonstrated repeatedly by this company. Beware of shopping Chewy.com - there is a great and obvious void in customer service and packaging is quite poor. All this being said, would anyone like a bag of very very expensive prescription diet food that was previously opened and whose kibble looks suspiciously moldy/tainted? I have a bag to dispose of while I order from my veterinarian.
good selection of toys and products, easy to order and purchase. Items arrive pretty fast
They have everything you could need for your pet! And everything I’ve bought has lasted!
Lots of products to choose from. Love having my order come straight to my house. No need to go to the store to pick items up. Always have my brands in stock.
Chewy.com is likely the best online website for ordering all your pet needs. It's cheap and delivery is speedy. They carry all the popular brands and many times much cheaper than retail stores. Chewy offers a wide selection and returns or refunds are not problematic. They make online shopping easy and convenient and beat out other sites with great brands.
I enjoy shopping at Chewy.com because their customer service is really great and helpful.
My dog absolutely loves everything from chewy, the selection of items is a amazing and I will always cherish the look my dog gets when she gets her box, The convience of getting it all at the same time is the perfect thing for me.