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Stride Pest Control is an extermination company that services the Austin, Texas area. They were established in 2012 and are a family run business. They provide custom treatments for residential and commercial properties. All of their services are backed by a re-treatment guarantee. Their website provides some great information on pests and pest prevention, as well as a pest library.

The Good

  • Re-treatment guarantee
  • Informational website
  • Services

Re-Treatment Guarantee

Stride Pest Control provides their customers with a satisfaction guarantee. Stride promises to provide re-treatments until your pest problem is gone. Re-treatment guarantees are common, and provides protection for customers who find pests are still an issue after services are completed. We like that Stride provides this guarantee to their customers.

Informational Website

Stride’s website offers a pest library, FAQ, and tips and tricks for preventing pests. We really like that the company tries to educate customers about the pests they may be having issues with and how to prevent future issues. The pest library helps customers identify the pests they are having problems with. This can be very useful for customers who are having pest issues. We also found that the FAQ section had some very useful information for potential customers which approximate prices and other questions they may have.

Services

Stride Pest Control offers customized treatments for residential and commercial properties. Stride offers year-round services, these services help to prevent pests that are problematic at certain times of the year. Stride Pest Control specializes in services for ants, roaches, spiders, wasps, mice, rats, and termites. They also help to exterminate many other pests.

The Bad

  • Lacking transparency
  • One time services
  • Availability
  • Guarantee

Lacking Transparency

Stride Pest Control is lacking a lot of important information on their website. We would like to see more information regarding a money-back guarantee, if their services are eco-friendly, and if they offer liability insurance. This lack of information makes it difficult for our team to rank their services effectively, and can also make it difficult for customers to choose a company that best fits their needs. If a customer is a pet owner, they may find a company that is more transparent about how eco-friendly their services are. Our team believes that customers should be provided as much information as possible so that they can make informed decisions. We feel that Stride does not do enough to inform their customers.

One Time Services

Stride Pest Control does not offer one time services, they only offer year-round services. These services help to prevent pests throughout the year. While the year-round service is great, we feel that it would be beneficial to customers if Stride offered one time services as well. There are situations that only require a one time service. To have to pay for a year-round service for a one time problem is not cost effective. Other companies in the industry offer these one time services and we think that Stride should do the same.

Availability

Stride is only available in the greater Austin, Texas area. This very small service area greatly limits the customers who can use their services. Most companies in the industry are available in several states. We would like to see Stride expand their service area.

Guarantee

Stride offers customers a re-treatment guarantee, but does not provide information on money-back guarantees. A money-back guarantee offers protection for customers who are not satisfied with the services. It is common in the pest control industry for companies to offer a money-back guarantee, re-treatment guarantee, or sometimes both. We would like to see Stride provide both of these guarantees.

The Bottom Line

Stride Pest Control is transparent with their pricing, and offer services for residential and commercial properties with a re-treatment guarantee. However, Stride is only available in the Austin, Texas area, doesn’t offer one time services, and is lacking some important information on their website. We recommend checking out this company’s offerings carefully before committing to using their services for your pest control needs.

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