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HomeTeam Pest Defense

Is This Your Business?
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25 User Reviews

5.8

Overall Score

LAST UPDATED: July 4th, 2022

HomeTeam Pest Defense believes in putting its customers first. The pest control company strives to "deliver a delightful experience every time" and to provide its employees with the support and development to create the best quality pest control experience possible. HomeTeam Pest Defense was established in 1996 with its headquarters in Dallas, Texas. It is currently the third largest residential pest control company in the United States.

Here are some other impressive HomeTeam Pest Defense stats:

  • #1 pest management company servicing home builders
  • Performs more than 1 million services each year
  • Over 1,700 employees
  • Over 50 branch locations

In addition to its bi-annual and quarterly service, pest control services, Taexx, the innovative built-in pest control system, the pest control company offers pre-construction services for home builders and traditional pest and termite control services for homeowners.

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The Good

  • Taexx System
  • Technicians and Service Professionals
  • Protecting Homes from Rodents, Insects, and Bugs

Taexx System

HomeTeam Pest Defense designed Taexx, which is the original Tubes in the Wall® system that creates a virtual barrier that helps keep unwanted pests out of homes. The Taexx system is a network of tubes that run throughout designated walls of a house to target household pests at the point of entry. Every so often, an experienced technician will distribute pest control materials* through locked service points (located on the outside of the home). 

Homebuilders are encouraged to call and partner with HomeTeam Pest Defense to install Taexx. HomeTeam Pest Defense states that homebuilders will attract more clients by offering a unique lifestyle feature that allows convenient pest control.  

Depending on a customers location, seasonal changes, and local pests, Taexx is carefully placed based on these factors. HomeTeam Pest uses their pest control expertise and in-depth local knowledge to create an effective and efficient local pest control solutions. 

The Taexx Built-In Pest Control System comes with a 100 percent service guarantee**.

Technicians and Service Professionals

HomeTeam Pest Defense's goal is to be a long-term partner in maintaining a secure and comfortable environment for families. The company holds its exterminator team and service professionals to high standards. Customers can expect a HomeTeam technician, service professional or customer service representatives to be prompt, courteous, knowledgable and committed to providing the best service possible. 

Protecting Homes from Rodents, Insects, and Bugs

HomeTeam Pest Defense offers a wide variety of information on all kinds of insects, rodents, and other bug species. Homeowners can find out which pests are the most common in their area, which pests are more likely to be found inside, how to get rid of a pest infestation or other insect problems.

HomeTeam Pest Defense has information on the following:

  • Mosquito Control
  • Termite Control
  • Cockroaches
  • Ants
    • Carpenter Ants
    • Pharaoh Ants
    • Fire Ants
  • Rodents
    • Mice
    • Rats
  • Spiders
    • Black Widow
    • Brown Recluse
  • Wasps
  • Scorpions
  • Fleas
  • House Flies

Whether homeowners are looking to get rid of mice from their attic, need a termite inspection, or are asking who to call about getting a wasp nest down, HomeTeam Pest Defense can help. 

*Pest control materials and pesticide products applied through the Taexx system are registered by the Environmental Protection Agency.

**Taexx service is not a treatment for termites.

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The Bad

  • Warranty Information
  • Limitations
  • State Coverage

Warranty Information

HomeTeam offers a warranty but requires members to fill out a form on their website to activate it. HomeTeam Pest Defense doesn't disclose any warranty details until customers have submitted the online form.

Limitations

Despite HomeTeam Pest Defense's impressive offering, the pest control company does have some limitations. First, it has the Taexx Built-In Pest Control System installed during a home's construction. If a customer wants this feature, they will need to contact their builder and ask if Taexx is a standard feature. 

However, for homes that are already built, the company offers a pest control service with the HomeTeam Pest Defense 6-Point Advantage Service.

The company also has some limitations in terms of the insect types it covers. For example, HomeTeam does not appear to have any kind of bed bug coverage in place. Additional services like lawn care also seem to be missing.

State Coverage

HomeTeam Pest is only located in twelve states. Thus, their services are limited to those locations. HomeTeam Pest urges potential customers to call and speak with a customer service representative of their local branch to learn how HomeTeam can help them get rid of unwanted pests.

Residents of the following states have access to HomeTeam Pest Defense’s services:

  • Arizona
  • California
  • Florida
  • Maryland
  • Missouri
  • Nevada
  • New Mexico
  • North Carolina
  • South Carolina
  • Texas
  • Virginia
  • West Virginia
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The Bottom Line

For those looking for a pest control provider HomeTeam Pest Defense has a number of services and features that are convenient for customers. The convenience of the Taexx Pest Control System is excellent for those building a home, as they can have a pest control management system installed within the walls of their home. The locked ports on the outside of the home, so that a local exterminator can come by and simply fill the port with the materials, is great for those who can't always be home. However, HomeTeam Pest Defense is not located nationwide, so the services and extra features are limited to those residents.

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Star Rating

3.3

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25 Reviews

Review Breakdown

5 grade

48%

4 grade

8%

3 grade

4%

2 grade

4%

1 grade

36%

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Review Source

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Christina Sutu-Wallar Concord, CA

I called them and inquired about their services. I liked what they had to offer but sadly we’re not available in my rural area. I hope to use them in the future when I move to a more populated area! They seem like a great mix between a large company but also a hometown feel.

5 months ago

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Robin Shah CA

Just started the first inspection then installation yesterday. The technician was punctual, polite, professional, and checked/sprayed the front yard, exterior wall, and garage. Also installed the within-wall protection.

6 months ago