Cook's Pest Control Logo

Cook's Pest Control

Is This Your Business?
star star star star_border star_border
19 User Reviews

5.6

Overall Score

LAST UPDATED: August 3rd, 2022
Cook's Pest Control is proud to serve homeowners and businesses across the Southeast. The company's mission is to provide high-quality customer service, provide a safe and rewarding workplace for employees, ensure that employees receive the best technical training, and base all pest control decisions with an ethical mindset. Cook's Pest Control received the National Torch Award, which is the highest award granted for business ethics by the Better Business Bureau.
 
Cook's Pest Control has entomologists that are experts in the identification, biology, habits, and control over 50 insect pests.

Top Ranked Companies

thumb_up

The Good

  • Satisfaction Guarantee
  • Free Inspections
  • Four-Step Protection Process
  • Career Opportunities

Satisfaction Guarantee

Cook’s Pest Control boasts that as a family-owned business, the company takes great pride in its reputation and work ethic. If a customer is not satisfied with the work done by Cook’s, the company will give customers a free month of service and refund 10 percent of their last month’s service fee.

Free Inspections

Before determining a quote, Cook’s Pest Control provides a free inspection of every property. These inspections apply to residential and commercial clients. Any potential customer can fill out the online form for free inspections and Cook’s promises to make contact within one business day to schedule an appointment. Following the free inspection, Cook's Pest Control shares the findings with potential clients and what can be done to remove the problems.

Four-Step Protection Process

Cook's Pest Control utilizes a four-step process to protect its member's homes from common household pests:

Inspection: A thorough home inspection helps the company identify conditions that encourage infestations and recommend an effective control program

Interior Treatment: On the initial visit, a technician will treat cracks, crevices, and voids in the home to eliminate pest problems at their source

Perimeter Protection: Technicians seal, caulk, and correct outside areas to block pests from gaining entry and then establish a protective barrier around the home using exterior baits, granules, and other scientifically-proven products

Monitoring and Prevention: Company professionals consistently monitor the home's protective barrier to make sure problem pests can't get in as the weather changes.

Specialized Services

Cook's Pest Control offers treatments and specialized services for a number of different pests, including ants, bed bugs, bees, brown recluse, carpenter bees, cockroaches, crickets, earwigs, fire ants, fleas, millipedes, mosquitoes, pillbugs, rodents, silverfish, spiders, stinging insects, stink bugs, nuisance birds, termites, and ticks.
 
Cook’s Pest Control offers a Termite Control plan, that aids homeowners and business owners in from losing thousands of dollars to these pesky insects. Whether a Cook’s member wants to treat a termite problem or prevent one from happening, Cook’s provides customers with the environmentally-friendly Sentricon® System. The Sentricon® System with Always Active™ uses bait stations that are placed around the home to eliminate the need for liquid chemical treatments that over time can damage a home’s foundation.

Career Opportunities

Those interested in working for Cook’s Pest Control can check out current job openings at one of Cook’s 36 Pest Control locations. Cook’s provides employees with an ongoing training program and in 2001 was recognized by the Better Business Bureau and awarded the National Torch Award, which is the highest award for business ethics in the nation. The company also offers a considerable benefits package:

  • Competitive Pay (most positions start at $14.42/hour)
  • Medical, Dental, Vision, Life and Disability
  • 401(k) Retirement Plan
  • Paid Time Off
  • Expenses Paid Vacation for Top Performers
  • Opportunity for Advancement
  • Independent Work Environment

In 2014, Cook's opened an academy of customer service. The training center equips employees with a greater knowledge of residential and commercial jobs so they can better meet customer needs.

thumb_down

The Bad

  • Only Available to Six States
  • Unclear Information on Re-Treatments

Only Available to Six States

Cook’s Pest Control serves customers in Alabama, Arkansas, Florida, Georgia, Mississippi, and Tennessee. Cook’s is proud to help the residents of the Southeast U.S. and is confident it will remove problem pests and earn homeowners trust with its many years of regional experience.

Unclear Information on Re-Treatments and Payment

Cook's Pest Control's website states that the company will give customers a free month of service and refund 10% of their last month's service fee if they are not satisfied. However, many other pest control companies offer free re-treatments if pest problems persist. It's unclear whether or not this company offers that feature as part of its guarantee.
 
It is also unclear on the company website if there is a contract involved with the service and how much each treatment costs. The company's large emphasis on free inspections may suggest that prices differ depending on the size and severity of the job-to-be-done.
gavel

The Bottom Line

Cook's Pest Control has over 90 years of experience in the pest control industry and are experts at controlling pests that dwell in the Southeast area. The company offers free inspections for potential customers, specialized services, and a four-step protection process to help get rid of any pest problem. If you live in Cook's coverage area, the company may be worth your business due to its reputation for customer service and effective services.

However, it is unclear whether or not the company offers free re-treatments. 

View Best Pest Control Companies

Was this content helpful?
thumb_up Yes thumb_down No

Star Rating

3.1

star star star star_border star_border

19 Reviews

Review Breakdown

5 grade

32%

4 grade

21%

3 grade

0%

2 grade

16%

1 grade

32%

Sentiment Criteria

Value

star star star star_half star_border

Quality

star star star star_half star_border

Service

star star star star_half star_border

Trustworthiness

star star star star_half star_border
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
check_circle

Review Source

star star star star star

Kenneth Brooks Newburgh, IN

I like the thoroughness of the technician (Jason), he sweeps corners for spider webs in my garage and around the corners of my house, he checks the bait stations and replaces any sticky pads that need to be replaced. Also, if I see something that needs to be re-addressed, he has no problem returning and fully taking care of the issue. I have not found anything that I dislike about the service I have received over the last 16 years.

5 months ago

check_circle

Review Source

star star star star star

Erik Lewis Atlanta, GA

I was extremely happy with the service. The tech was personable and was funny and informative. Arrived on time and the chemicals they used were certified to be green which I liked.

4 months ago

check_circle

Review Source

star star star star star

Chad Edgar Charlottesville, VA

I'm thankful to call Cook's pest control I had bug's they was quick to my home to eliminate roaches terminates mice and bed bugs customer service was amazing as well. Thank u cook's pest control

5 months ago

star star star star star

Elisa La Vergne, TN

Never had a pest control service prior to Cook's, but we LOVE them! Any issues we had with bugs have been addressed, and they never even have to come in the house. The folks who come out to service our home are very friendly and always answer any questions we have. In my opinion, the cost with them is much better than other big names companies. I highly recommend them.

3 years ago

star star star star star

Dennis Murfreesboro, TN

just now Cook's were always there when my wife & I needed them taking care of all our pest control needs. Awesome company very dependable, great service, & compendative pricing. Customers Service has always been helpful & friendly. Keep up the fantastic service.

3 years ago

star star star star star

Bettie J Belcher Los Angeles, CA

Poor communication at times about pricing.

4 years ago