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Cook's Pest Control

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19 User Reviews

5.6

Overall Score

LAST UPDATED: August 3rd, 2022
Cook's Pest Control is proud to serve homeowners and businesses across the Southeast. The company's mission is to provide high-quality customer service, provide a safe and rewarding workplace for employees, ensure that employees receive the best technical training, and base all pest control decisions with an ethical mindset. Cook's Pest Control received the National Torch Award, which is the highest award granted for business ethics by the Better Business Bureau.
 
Cook's Pest Control has entomologists that are experts in the identification, biology, habits, and control over 50 insect pests.

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The Good

  • Satisfaction Guarantee
  • Free Inspections
  • Four-Step Protection Process
  • Career Opportunities

Satisfaction Guarantee

Cook’s Pest Control boasts that as a family-owned business, the company takes great pride in its reputation and work ethic. If a customer is not satisfied with the work done by Cook’s, the company will give customers a free month of service and refund 10 percent of their last month’s service fee.

Free Inspections

Before determining a quote, Cook’s Pest Control provides a free inspection of every property. These inspections apply to residential and commercial clients. Any potential customer can fill out the online form for free inspections and Cook’s promises to make contact within one business day to schedule an appointment. Following the free inspection, Cook's Pest Control shares the findings with potential clients and what can be done to remove the problems.

Four-Step Protection Process

Cook's Pest Control utilizes a four-step process to protect its member's homes from common household pests:

Inspection: A thorough home inspection helps the company identify conditions that encourage infestations and recommend an effective control program

Interior Treatment: On the initial visit, a technician will treat cracks, crevices, and voids in the home to eliminate pest problems at their source

Perimeter Protection: Technicians seal, caulk, and correct outside areas to block pests from gaining entry and then establish a protective barrier around the home using exterior baits, granules, and other scientifically-proven products

Monitoring and Prevention: Company professionals consistently monitor the home's protective barrier to make sure problem pests can't get in as the weather changes.

Specialized Services

Cook's Pest Control offers treatments and specialized services for a number of different pests, including ants, bed bugs, bees, brown recluse, carpenter bees, cockroaches, crickets, earwigs, fire ants, fleas, millipedes, mosquitoes, pillbugs, rodents, silverfish, spiders, stinging insects, stink bugs, nuisance birds, termites, and ticks.
 
Cook’s Pest Control offers a Termite Control plan, that aids homeowners and business owners in from losing thousands of dollars to these pesky insects. Whether a Cook’s member wants to treat a termite problem or prevent one from happening, Cook’s provides customers with the environmentally-friendly Sentricon® System. The Sentricon® System with Always Active™ uses bait stations that are placed around the home to eliminate the need for liquid chemical treatments that over time can damage a home’s foundation.

Career Opportunities

Those interested in working for Cook’s Pest Control can check out current job openings at one of Cook’s 36 Pest Control locations. Cook’s provides employees with an ongoing training program and in 2001 was recognized by the Better Business Bureau and awarded the National Torch Award, which is the highest award for business ethics in the nation. The company also offers a considerable benefits package:

  • Competitive Pay (most positions start at $14.42/hour)
  • Medical, Dental, Vision, Life and Disability
  • 401(k) Retirement Plan
  • Paid Time Off
  • Expenses Paid Vacation for Top Performers
  • Opportunity for Advancement
  • Independent Work Environment

In 2014, Cook's opened an academy of customer service. The training center equips employees with a greater knowledge of residential and commercial jobs so they can better meet customer needs.

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The Bad

  • Only Available to Six States
  • Unclear Information on Re-Treatments

Only Available to Six States

Cook’s Pest Control serves customers in Alabama, Arkansas, Florida, Georgia, Mississippi, and Tennessee. Cook’s is proud to help the residents of the Southeast U.S. and is confident it will remove problem pests and earn homeowners trust with its many years of regional experience.

Unclear Information on Re-Treatments and Payment

Cook's Pest Control's website states that the company will give customers a free month of service and refund 10% of their last month's service fee if they are not satisfied. However, many other pest control companies offer free re-treatments if pest problems persist. It's unclear whether or not this company offers that feature as part of its guarantee.
 
It is also unclear on the company website if there is a contract involved with the service and how much each treatment costs. The company's large emphasis on free inspections may suggest that prices differ depending on the size and severity of the job-to-be-done.
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The Bottom Line

Cook's Pest Control has over 90 years of experience in the pest control industry and are experts at controlling pests that dwell in the Southeast area. The company offers free inspections for potential customers, specialized services, and a four-step protection process to help get rid of any pest problem. If you live in Cook's coverage area, the company may be worth your business due to its reputation for customer service and effective services.

However, it is unclear whether or not the company offers free re-treatments. 

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Star Rating

3.1

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19 Reviews

Review Breakdown

5 grade

32%

4 grade

21%

3 grade

0%

2 grade

16%

1 grade

32%

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j guil Pinson, AL

When I initially started services with Cooks the technician that they sent out was fantastic as he did everything that was placed in the contract as it matched what was on his work order. Well that tech was gone from the company after about a month of us starting a contract with Cooks. Since his departure every other tech we had has done a terrible job. We did have the branch manager come out and re do a job that a tech just didn't fully perform. Three months later we are back to techs not doing everything that is on the work order. If you are thinking of opening a contract with them I would advise that you look elsewhere.

2 weeks ago

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Marcia Eades Rome, GA

I am going to change companies! I have a paper from Cooks for yesterday. First - I was home and busy and no idea they were here. 2- they put they got down all the spider webs NOT!! 3- I had told them to call me first so I could bring my dog inside(she is 15 and sick) said on paper they called, had my home number twice on that paper, did NOT call! 4- I don’t go off in my truck often but that night I need to go off and where did I find the bill, under my truck wiper facing the road! Said they spot treated my concrete but saw no wet places on the cracks. Said they were here 15 min. I’ve never seen them ever stay spraying that long. I have watched them before and there is no way they sprayed around my whole house and got webs down too! Add this to their reviews! Probably won’t ! Marcia Eades 21 Glenda Dr. SW Rome Ga. 30165

3 years ago

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Mary Ann DiVergilio Boaz, AL

Terrible at refunding money that was paid in advance. We called to cxl service after our home went under contract and they serviced anyway. Would not return our money. They lost a really good customer over $99!! We used them for 4 yrs and always paid a year in advance. We're done!

2 years ago