Best Company badge 10,000 Reviews Aptive Environmental Logo

Aptive Environmental

star star star star star_half

9.7

Overall Score

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
star star star star star

Bill Stalcup Vancouver, WA

Very nice service guy. He did everything my wife requested and he was very polite. This was a return service due to the last guy seemed to not do a great job because we were seeing more spiders than we have in a long time. The service guy explained that using the straw was not the recommended procedure for the base boards which my wife said he used the straw through the complete house and very sporadic like here and there, for a constant line of good defense. He also said that the last guy used the wrong chemical that was normally used as a deterrent and not a killer. This all makes sense why we were seeing more spiders than ever. The last guy also told us that the inside of the house didn't need a lot of chemicals due to the fact that the spiders are outside and don't want to be in the house while temps were warmer during summer time. He said that's where the food was. My wife and I question that due to seeing so many spiders lately and last time we checked the temps are warm outside. I hope this will take care of these spiders.

4 years ago

star star star star star

jems Boyds, MD

Alfred came out and did a wonderful job. HE had to deal w/a huge paper wasp nest full of hundreds of wasps at a very difficult closed in area. He also had to deal w/mud wasps on the front porch and made sure to inspect property and found other regular wasps nests and took care of them. He did a wonderful job. NIce, professional, cordial. We called regarding small ants in the kitchen which come in when we get a ton of rain, an hour before he got there, no ants, his timing was perfect as we had an ant swarm in our kitchen a few minutes before he arrived. He put out lots of gel bate in the kitchen, just not in one area like other techs and also did the outside window as it seemed they may had been coming from around window siding. We are always happy to see Alfred as he is always professional, courteous of our home and careful not to track dirt or bugs inside. He's an asset to your company! Thank you, Jill and Greg Sater

4 years ago

star star star star star

Matt Blake McKinney, TX

I’ve been a customer for 2 or 3 years now. I’ve had many different service personnel during this time and they all seem very professional and efficient. Today I elected to get my second home serviced also to help eliminate the bug problem there. I couldn’t have been more pleased with the care and attention to detail that Lenzy provided. He covered all the bases in a most professional manner. And because of the additional challages I face in this older, garden setting home in McKinney’s Historic District the value of his attention to detail is appreciated to a higher level with the control of pests. I’d be very happy if I could have him back for follow up in a month and future treatments for my Tucker st. property. Sincerely, Matt Blake

4 years ago

star star star star star

Peggy F New Braunfels, TX

I all of a sudden have a rat problem inside my house. I called last evening and your service technician came very early this morning and professionally helped me with the situation. He explained what he was doing and why. He also explained about rats and their habits. On his way out he also knocked down all of the visible wasp nests that have grown on my back covered deck. My technicians name was Adam. He gave me a reasonable explanation about what to expect and how we might solve this problem. I appreciated his patience with me as I was definitely feeling uncomfortable in this situation of having a rat inside my house. I suppose I should also mention that as a customer of Aptive this extra service call was absolutely free.

4 years ago

star star star star star

Martha Denver, CO

Josh was very thorough and very professional. He listened to my concerns, and treated all of the areas that I requested of him. He was considerate of not spraying my blooming flowers so he wouldn’t hurt the bees. I’m giving him the five star review, but holding my opinion of how well the product works until I can see the results. This was my first treatment. I have been a customer of Another company That I have been quite happy with. The only reason I switch to active was because of the pricing. I reserve judgment on its performance until I can see the results. When I called into talk to customer service I was disappointed to only have a recording and be told that someone would get back to me before tomorrow that is not OK with me. I give Josh the five stars but not the company so far.

4 years ago

star star_border star_border star_border star_border

Susan Hahn Fredericksburg, VA

After they sprayed the yard, we didn’t have a squirrel, bird, or any small mammals in the yard for months; we did however have mosquitoes!!! I tried to cancel but they kept billing. Impossible to cancel and horrible for the environment.

2 months ago

check_circle

Review Source

star star star star star

Trish Yesalonis Denville, NJ

He was very thorough and sent pictures of all of his work. He also reached out before the visit to see if I had any specific requests.

3 months ago

check_circle

Review Source

star star star star star

Sangita Kantharia

Garry was great. Good communicator and thorough. Looking to pause my services until Spring time. Garry says he will follow up. TY!

3 months ago

check_circle

Review Source

star star star star star

Gordon Ballard Edison, NJ

Very much appreciated the phone call in advance, the follow up, and truly wanting to do a good job, not just check a box for showing up. Thank you.

3 months ago

check_circle

Review Source

star star star star star

Taylor McKay LA

Always an awesome job! I haven't seen any spiders since our first spray. Everyone is always kind and sends me photos after any service

3 months ago

check_circle

Review Source

star star star star star

Robert Parise Union, NJ

The technician was friendly and knowledgeable. He took the time to explain the treatment and what he intended to do. I hope we get to see him again for our next treatment!

4 months ago

check_circle

Review Source

star star star_border star_border star_border

JRL Mount Arlington, NJ

Disappointed with this treatment. Very short stay and although noted that the entire “perimeter” of my home was treated, the tech only did the front yard. Since signing up my visits have been getting shorter. After each visit I am texted photos. Did not receive this time but did see they were part of the receipt on line. Only 4 or 5 and only the front yard…Why? My wife and I were home and our dogs were in. At $180 per visit / treatment, this is concerning. I have Ring cameras around my home so I know what was done. If this continues I will end the relationship.

4 months ago

star star star star star

John Kolody Hackettstown, NJ

Jermaine did a great job. Knocked on door to introduce himself and asked if anything special was needed. Took photos of service provided and alerted me when he was finished.

5 months ago

star star_border star_border star_border star_border

curtis stapleton Piedmont, OK

Aptive goes door to door like home security services and I decided to give them a go. The problem is you do not get the same technician each and everytime and the difference in technician proficiency is like night and day. First of all, they do not let you know they are arriving and when they come to your door it is much of a surprise rather than letting you know in advance so you can place the appt on your calendar. Second, since it is always a different technician, they don't know where specific insect traps are set so they don't know to service them. getting out of contract with them is expensive, I will never use them again.

5 months ago

check_circle

Review Source

star star star star_border star_border

Deirdre Tetzler Basking Ridge, NJ

I asked for spray treatment under the deck since there are two windows and I watched on the cameras and it didn’t appear that she sprayed underneath. She also said she inspected the eves for spiderwebs, usually I see someone taking a tool to remove webs she only sprayed and didn’t remove spider webs I still have a bunch of webs on my front windows.

6 months ago

check_circle

Review Source

star star star star star

Isabella

Jamere was pleasant and professional in performing his work even during a wet weather. I am just hoping that he did due diligence in the appication of what our home needed against common pests.

6 months ago

check_circle

Review Source

star star star star star

Saravana Kumar

Benny did a great job of listening to our pest problems patiently and applying the spray treatment, he also clearly sent s detailed text of what he had done today, very helpful, thx

6 months ago

star star star star star

Claudia Henriquez Miami, FL

This is the 2nd time Mateo (technician) comes and does the service to my property. He always asks me if I have an area that needs extra treatment or not. As always he does what we expect in all areas we tell him.

6 months ago Edited November 20, 2023

check_circle

Review Source

star star star star star

lynne stanlick Rockaway, NJ

Joe sent pictures of work performed and he communicated well. I am so glad that I know what the service man does. If this is a new procedure with the pictures kudos every visit should be this way.

6 months ago

check_circle

Review Source

star star star star star

Lisa Butler Flanders, NJ

We’ve lived in our house for 25 years and we have always had issue with ants and spiders. We tried everything. Since we started using Aptive Environmental, we haven’t had any issues. Amazing!!

6 months ago

check_circle

Review Source

star star star star star

Jacqueline Conde Newton, NJ

Robinson the technician was extremely polite, professional and knowledgeable! Today was our 2nd service with Aptive and he took the time to answer my questions and followed up on a previous pest issue we had, too!

6 months ago

check_circle

Review Source

star star star star star

Chris Karaces Randolph Township, NJ

Joseph was very professional. He notified me when he was on his way here. When he was finished, he sent me pictures along with the details of what he did. I really appreciated that

6 months ago

check_circle

Review Source

star star star star star

Silvem Pillai Hackettstown, NJ

Yazzi did an excellent job! She took the time to talk to me and understand my needs. She did a thorough job around my house and in my yard. Frankly, she did a better job than the previous pest control agents!

6 months ago

check_circle

Review Source

star star star star star

F. Faris Bridgewater, NJ

Juan was great!, he explained everything he was doing, they type of treatment he was applying, and when we should see results. He was a pleasure to work with and look forward to having him back to service our home.

6 months ago

check_circle

Review Source

star star star star_border star_border

James Sheridan Livingston, NJ

Very disappointed nothing could be done about wasps entering home under 2nd floor eaves under roof, Viking had sprays powerful enough to reach from ground, (?!) so now I have to go up on a ladder to spray wasphornet store bought spray on my own or call Viking, also complained about high # of yellow jackets tech said he’d hang a few traps when heleft he texted me sorry he only had one left Not quite the service I was promised when I initially approved contract

7 months ago

check_circle

Review Source

star star star star star

Victor Higa Montclair, NJ

Aptive's customer service is great. They work around your schedule and are very flexible. Each technician is well prepared and informative. Would definitely recommend their services.

7 months ago

check_circle

Review Source

star star star star star

Katherine Soulas

Juan went out of his way to search the windows and walls for entry that cave crickets seem to find! He sprayed the interior windows and floor/wall corners of the unfinished basement. Thank you!

7 months ago

check_circle

Review Source

star star star star_border star_border

Jim R

Different technician than earlier visits said they did not treat under eaves using the extension pole since no cobwebs were visible. Ant mounds in the lawn were not damp with pesticide like the ones near the foundation. Dog toys were not moved from the treatment zone. I should have done this myself but only saw them in the photos. In and out in 20 minutes for a 1 acre property with basement spray seems too fast for almost $200. Previous technician took 30 to 40 minutes. Must say we do see less bugs and ants in the house.

7 months ago

star star star star star

Ed Babuka Orange, NJ

Great service from Juan this afternoon to treat our pest problem. Juan was very informative, listened actively and acted with great skill in diagnosing and treating our home. I would highly recommend Juan for our next visit

7 months ago Edited August 23, 2023

check_circle

Review Source

star star star star star

Dan Thropp Bohemia, NY

just needed the boat house taken care of, and eventually the tech understood. We have pets that spend a lot of time out doors so I didn’t want any more done other than the boat house,

7 months ago

check_circle

Review Source

star star star star star

Jason Sikora Colonia, NJ

They signed me up for service and their tech was out a hour later. After they were done there was already dead insects, both the sales rep and the tech we very professional and courteous. Would definitely recommend.

7 months ago

check_circle

Review Source

star star star star star

Jesse Brawer Westfield, NJ

I don't love some of the limitations on service, attics, for example. However, some of the individual technicians, have been excellent. Jermaine (spelling?) Came out for our service yesterday and was absolutely top tier.

7 months ago

check_circle

Review Source

star star star star star

Chris Basista Edison, NJ

No complaints about our service today. Our girl was right on time which was huge because we had just returned home from vacation just prior to her arrival. She was done within 30mins absolutely painless.

7 months ago Edited November 6, 2023

check_circle

Review Source

star star star star star

DeeDee Mauz Katy, TX

The people the visit my home have delivered a text in advance and upon arrival and comoletion. The technology applied to manage my account and communicate is effective and most appreciated.

7 months ago

star star star star star

Ruben Springfield, NJ

I had my service appointment today and Michael addressed my concerns regarding carpenter ants that had been approaching the house. Very helpful and knowledgeable of his craft.

7 months ago

star star star star star

jim vacchio

I had a large yellow jacket nest right under my backyard deck and the Aptive tech that came today was a lifesaver being that my wife is allergic.He stayed until he knocked down the bees nest's.

7 months ago

star star star star star

Joan Gregg

The people you sent here were very pleasant. I had a chance to speak with the young man you sent on the 24 of August. He was very nice. I'm so terrible with names. But thank you.

8 months ago Edited September 21, 2023

check_circle

Review Source

star star star star star

Joyce Zhang Yonkers, NY

Pedro did a good job on the service. He is very honest about what he can and he can’t do. We have a wasp’s issue, he told us the product he is using may not solve the problem.

8 months ago

star star star star star_border

P Lopes Bridgewater, NJ

Jean S was great. Responded to my text requests promptly. He discussed my concerns and offered alternate placement solutions for my base stations. He provided explanation for his recommendations. I appreciate the visit summary and photos.

8 months ago

check_circle

Review Source

star star star star star

Cornell Gray Hillsborough, NJ

The technician, Jean S, was courteous, and respectful of my property. I appreciated him ringing my doorbell to inform me of his arrival, and for taking time to answer my questions.

8 months ago

star star star star star

Gary Odendahl Pine Brook, NJ

I like the service that I get from Aptive. They call me ahead of time tolet me know they are coming. They also send me pictures of, to my phone of what the technician has done.

8 months ago

check_circle

Review Source

star star star star star

Iliana Diaz Scotch Plains, NJ

Shammal was wonderful. Very informative and new exactly what I was wanting in my service. And even didn't mine my hyper dog and his barking. Thank you so much for your hard work even in this heat.

8 months ago

check_circle

Review Source

star star star star star

Sunyoung Kim Wayne, NJ

Mateo is knowledgeable and handles everything with kind and positive attitude. He is very thorough and I can tell he is an asset to your company. Our family feel very lucky. You guys are doing a great job!

8 months ago

check_circle

Review Source

star star star star star

Marina Zelinsky New York, NY

Very nice service. I was able to communicate easily with the service technician performing the treatment at my house even while I was not home and received photos of the work that was completed.

8 months ago

star star star star star

Tom D Highland Lakes, NJ

The Aptive representative and technician were completely professional , competent and courteous. They performed their product application quickly, with no incident. Good job. Thank you

8 months ago

star star star star star

Tina Schaefer Hackettstown, NJ

Joseph was respectful and courteous. I appreciated that he checked in with me to see how the inside and outside were looking. He was thorough with his explanations and took his time to complete the service.

8 months ago

check_circle

Review Source

star star star star star

Linda Barham Lewisville, NC

Wow! I am super impressed at all the extra touches such as getting down the webs up and down the sides of the chimney and corners of the house. Eric did an amazing job and he deserves a big raise!

8 months ago

check_circle

Review Source

star star star star star

Phil Burton Houston, TX

Kyle did an awesome job, he contacted me prior to his visit and asked if I needed anything specific done. He was on time and did the work I asked, outstanding service. Thank you!

8 months ago

check_circle

Review Source

star star star star_border star_border

Steven Gonzalez Clark, NJ

The service is great but I clearly sent a text message to lady name gabby long for a reschedule because I'm working and my wife was home alone with my kids.. I never got a response and they showed up clearly after I said to reschedule the date till July 13 I got text messages with the number for the response.. I think you need to do a better job at responding back to customer when there not available for the date.. besides that the service is fine just the communication is not great..

8 months ago

star star star star star

Nancy Browne

The service was fantastic from start to finish. Alex explained what he was doing, about how long he would take as well as educated us on when he would come. Alex was also extremely friendly and personable. Loved the service!

8 months ago