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Aptive Environmental

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9.8

Overall Score

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Mary A Winters Bartlett, IL

Our technician was Dontrell W and he was terrific! He explained the products and process during the cold months and the benefits. He explained all he would do and assured me he would be careful of the plantings surrounding the house. He was careful and went out of his way to be sure all webs were totally removed. Could not be happier with Dontrell and Aptive. Ever since we had our first application we have seen almost none of the unwanted spiders and ants. Great all-round experience!

1 year ago

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Patty Kinkade Minneapolis, MN

My tech Anna B went above and beyond to check and fill all my bait stations, and cleaned all around my house for the gross box elder bugs! She was very diligent and spent a good amount of time completing my service. She even took the time to come to my door to let me know what she would be doing and asked if I had any other needs or concerns. Thank you Anna!

1 year ago

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JuanArango Frisco, TX

The service has always been great. Only once did I have to contact them about wasps, and they took care of it immediately and effectively. They reach out with a call and a text message a few days in advance of each regular visit in case you need to unlock a gate to give them access. Then the employee calls/texts about 30 minutes before showing up, rings the doorbell upon arrival, and before leaving texts me a summary of what they did. That exactly what Abel did this morning.

1 year ago

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Julia Bondurant Mesquite, TX

Aptive Environmental is truly committed to providing great customer service. From the time the appointment is set they do a really good job of keeping me informed of the status of my appointment. The technician, Andrew, let me know when he was on the way and asked if there were any areas I thought needed attention. Once he arrived he went straight to work; then provided a clear explanation of what he did. Andrew was extremely thorough. I’ve been a customer more than 2yrs and the service has never been anything but exceptional.

1 year ago

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Dennis Colorado Springs, CO

Aptive has been very good taking care of all of our Entomology needs. Dee has been the one that usually comes to service our property and is an exceptional asset to the company. Yesterday was the last time he is coming sense he got another job with a company that pays more. Aptive should have met that offer just to keep him. He will be greatly missed at our place. He is always accommodating and always has a great attitude. Thank you Dee!

1 year ago

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Pamela Hayes Friendswood, TX

A great and easy company to work with. The tech that serviced my mothers home sent me a text letting me know he would be there in 30 minutes, he explained how the bait he put out would work and they will come back out free of charge if any live bugs came back before the next service. I like the convenience of paying on line and the reminders they send when your getting close to your next service. I felt like the price was a little high, but compared to the other companies out there, Aptive is hands down better than the rest, the old saying of “ you get what you pay for” really is true.

1 year ago

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Jeff San Rafael, CA

1) Excellent communication from Aptive from start to finish. from the phone desk to the technician doing the work. My technician (Shawn S.) was nothing less than excellent. he did a great service and put together a clear and detailed plan for my property. He was prompt, thorough and followed up with me. It’s exactly what I wanted and needed. Thanks Shawn and Thanks Aptive

1 year ago

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Jeremy Bledsoe CA

I’ve battled bugs for years as the house backs up to a field. We get everything. Finally broke down and called in professional help. First spray was this past summer. Good results. My next spray was scheduled for November. I called to move it up and instead they came out for a follow up spray and said see you in a month. No extra charge. Great company. Great experience.

1 year ago

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Phill.Tsutsui Torrance, CA

Rep John arrived on time. Rang our doorbell to advise the he was from Aptive and arrived to do our quarterly treatment. John was professional, advised me what the process was, confirmed what was to be tasked. He continued to accomplish the treatment of our home. Upon completion of the trestment, he then announced it was done and asked if I had any questions before leaving. John was on top of his game, polite, professional and a calm, knowledgeable representative for Aptive, One of the Best!

1 year ago

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Beverly Steinhagen Warrington, PA

Aptive comes out when needed as well as scheduling quarterly treatments. Brendan D was extremely polite, called prior to coming and even called my preferred number when he couldn't reach me on my cell phone. As I had seen a FEW insects in the house, he treated the interior as well as the exterior and also treated the garage for spiders, as it is now Oct. and it's time for these critters to look for a warm home.

1 year ago

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Myles Stiedle Colonial Heights, VA

Mr Grover C from Aptive presented a professional image for the company. He arrived on time. Discussed what he was going in accomplish and answered any questions that I asked. He efficiently applied the product to the lawn for the day. A second visit was scheduled for a follow up visit. He was professional in his demeanor, polite and to the point with his service. He is an example for others to follow.

1 year ago

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Howard El Cajon, CA

This is an excellent service! I have been using them fir several years and am very pleased. The technician, Carlos G., was very professional, knowledgeable, and courteous. He listened to my needs and was very helpful in explaining new regulations. He answered all my questions and notified me when the job was completed. I have had other services perform similar work in the past, but I am the happiest with this company because I know, they guarantee their work.

1 year ago

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Edmund Wright Medina, OH

This was the 2nd application since we came back to Aptive and actually was the completion of the 1st application. Chris was the technician and clearly made a concentrated effort to make sure that everything we expected was actually completed. Even though we had not scheduled any in house application, when asked about keeping the stink bugs out this winter he offered to come in and spray around the fireplaces that had historically been entry points for the stink bugs.

1 year ago

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Martin Mojica Leon Valley, TX

Aptive is a process driven company with exceptional, representative employees - who are knowledgeable about the service they provide and the products / chemicals they utilize. Dustin S has been our Technician and knows my concerns and addresses them accordingly. Professional, thoughtful & considerate - as they take special care around pet feeding / watering areas. Thx Dustin for taking good care of US ! Martin San Antonio, TX

1 year ago

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James Forward San Antonio, TX

Humberto was incredibly nice! He texted ahead of time to let us know he was coming and we met him out front. He paid attention to detail and took care of every problem area, even going over our shed out back. Aptive has been an amazing pest control service for us for the past year! We haven't had any noticeable bug issues at our home since using them.

1 year ago

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Daphne Yearwood College Park, MD

Thank you so very much for coming out to service our home. Thank you for being so kind, friendly and knowledgeable. You answered a lot of my questions. I truly appreciate your help Tony. This experience was very eye opening and I am truly grateful that you put my worries and concerns at ease. Service was definitely phenomenal. We love the customer service and the friendliness. Thank you DY of Laurel

1 year ago

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D. Stuart Libertyville, IL

Charles is the consummate professional. I received communication prior to service on all of my contact platforms from Charles. We chatted briefly about the service. He also answered my questions about this specific early fall application with expertise and integrity. Thank you aptive for hiring this young man as well as all of your other young service professionals. Highly recommend.

1 year ago

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Julie C Arvada, CO

They are pet , and environmentally friendly,. We have German Shepherds, and the techs are always mindful of them, and for their well being. Their people are always friendly, professional, kind, and caring. We've used other services, and Aptive is by far a 10. Aptive has provided us service for 2 years now ....They are truly the best, and I thank them.😊

1 year ago

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Thomas Liberty, MO

What I liked best about the company is that I found out that they do have a tech working for them that knows what he is doing. I was fortunate enough to get that tech, Mr. Phillip B, on my forth service appointment. He was very professional and knowledgeable. He explained to me what he was doing and why. What I didn't like about Aptive is simply that, they were not all like that. I was impressed with Mr. Phillip B. - Robert T.

1 year ago

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Lou H Brooklyn, NY

I've been with Aptive Environmental for over a year now and this company is great! Today, Centorin B came to do my quarterly treatment. He knocked on the door an explained to me everything he was going to do and what I needed to do to keep my pets and kids safe until the treatment was complete. He was also familiar with some of the plants I had growing to make sure none of the treatment got on any of them. He even cleaned the cobwebs on my porch! Great company, great employees. Highly recommended! Lou H.

1 year ago

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William Ross Carrollton, TX

We have used Aptive for our pest control for years and have been very satisfied. One of their techs - Robert R - has been especially impressive and we have asked if he could be our regular service tech. Robert is professional, thorough and makes sure the services are addressing our needs. Incredibly nice guy on top of all that. Highly recommend Aptive and Robert!

1 year ago

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KarenH Minneapolis, MN

Shawn G was extremely friendly and knowledgeable. He did a wonderful and thorough job!! Very attentive to all areas around our house. He was very good at communicating with me- a call prior to his arrival and a call after leaving with very detailed voicemail on what he did. Highly recommend Shawn! If I could have him every time for our treatments, I would definitely want him.

1 year ago

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Milan Vacaville, CA

The technicians have always been courteous and friendly. Our technician today was Tim ! He was very professional and gave us information about controlling our ant problem in the house. I spoke to Customer service on August 27th for some reason my appointment was canceled that day ? He said I have to reschedule, no apologies about why my appointment was canceled! Very unprofessional!

1 year ago

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Drs Magnolia, TX

Today it is a 5 because I finally got a tech that listened to my issues with the spiders and treated it properly. In the past they have just ignored me and have been in and out in 15 minutes. There is no way you can treat a 4000 sq ft house on 2.3 acres in that time frame. This guy was here for well over an hour and did an excellent job. I only want him in the future!

1 year ago

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Phanie Bish San Jose, CA

I truly , I appreciate the Aptice environment. There crews are very kind and cooperatives . They payed attention to all me requests . I had bees and spiders web around the house . They miss a spate, but I could them and they send someone the next day who did an awesome job. Now I can set outside without fear of Bees . Thank you for your services.

1 year ago

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Lorenzo Peay Anaheim, CA

This guy Khalieb H came to the house he explained the process and how it works and what he was going to be doing. He made me fill important like he cared and he was very professional with his job. He was clean he didn't make a mess like the other guys and he just did an amazing job. At first i wanted to cancel but because of him i would like to continue thanks Khalieb

1 year ago

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George Murphy Gilbert, AZ

Tammy came over today and was training another fellow. She did excellent! She explained everything she was doing and why. When i said I found 3 scorpions last month.she said let's do an interior spray today also. Everything smells minty so she must have really did good! Tammy was very professional and did a great job on this humid day! Thank you very much!!!

1 year ago

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Michelle Kirk Tampa, FL

This is my third visit from an Aptive representative and I have zero complaints. I am new to being in control of a pest control service and each time they make a point to explain what it is they're about to do and ask if I have any questions. Today, John E was the representative sent out. Extremely nice, knowledgeable about the product and even did a second sweep of the front of my house after I said how much I disliked spiders. Great pricing and great service 100% recommend the company!

1 year ago

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VJ Hat Baltimore, MD

My service technician ( Dale K) was great!!!!!! Extremely helpful and knowledgeable. He did a thorough inspection of my house and reassured me that we will get this mouse problem solved and that was really comforting. I did not feel rushed, he displayed true concern about my pest problem and gave me some practical tips on how to solve it. I appreciate him and I appreciate the company because they got someone out here same day. So thank you thank you thank you

1 year ago

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Cassandra S. Columbia, TN

Before spruce arrive I received a text from the employee named George that he would be at my house in 25 minutes. I told him that was great and that the baby had just fallen asleep to please do the outside first, he agreed and text when he arrived instead of knocking and waking up the baby! He was very polite and respectful explained what all he was going to do and got it done quickly & when it was time to come inside he whispered to make sure he didn’t wake her. Having someone be very respectful and polite when doing a very hot job was awesome! Definitely 5/5 stars

1 year ago

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LaRhonnica Williams Katy, TX

Jamaal C is an outstanding technician. He is very customer friendly and pays attention to detail. He takes the time to ask about any concerns and addresses them. What I liked the most is his dedication to make certain to assure us that he took care of our concerns we told him about at the end of his visit. I would request for him to continue to treat our home for future sevices.

1 year ago

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Alycia Murdie Knoxville, TN

Joseph X. W. From Knoxville, TN Was amazing!!! We have use Aptive for a year now and today was the best experience we've had! He was very easy to talk with. We had some concerns and he helped with those. We had him check the outside today, and he made sure he got every corner! I would highly recommend him again for our future treatments, or for anyone else. He was amazing at his job!! Thank you!!

1 year ago

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Maryanne D. Hoffman, NJ

Aptive is easy to schedule, they return for treatments if needed, and have very knowledgeable technicians. Our technician, Durell J. did a great job. I left a note on my door explaining our needs while leaving for a walk. Durell not only did what was needed but found a hidden wasps nest close to our front door. I was more than pleased with the Aptive service.

1 year ago

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Gerald E Lusch Troy, MI

Enrico texted me the day before he was to come out to my home. He said he would arrive between 7-8 am. He also texted me that he had arrived at 7:05. We spoke briefly, he was courteous and informative. I asked if the rain we were having would affect the treatment, but he informed me that since the chemicals are mixed with water, it is not a problem.

1 year ago

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dorothy rosato Fair Lawn, NJ

they called and my experience was wonderful, they came with four of the nicest people one can imagine. They were knowledgeable and kind to my questions. They did whatever I needed to be done, The experience was commendable, they were so very nice, it was a pleasure to let them into my home and I was rewarded by 3 men and 1 very personable young lady. Thank you so much for letting me have the opportunity to express my thanks. Aptive Rocks with customer service..

1 year ago

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Action Hero Millersville, MD

Aptive has continued to give great service for my house by always going above and beyond during their service calls. Sean not only did the usual areas, but also sprayed my fence perimeter, around my shed, and the entire back yard. Any time we need extra attention somewhere Aptive is happy to oblige. All the service technicians, including Sean, have been friendly and engaging. —Rob S.

1 year ago

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Tana Twet-Meister Las Vegas, NV

We have used a price for a few years now. Very great service. We generally don’t see any bugs alive, we just see the dead’s ones occasionally. Recently we had Rich out to service our home. Rich was so knowledgeable about his product and where bugs tend to live. He was so professional and I really enjoyed learning a bit more about pest control. I know many of their technicians are great. We love Rich and aptive because I really do not love bugs!!!

1 year ago

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Kris Paramus, NJ

Aptive Environmental is the best for all your bug issues. I have been using them for quite a while now and my home is virtually bug free. If I ever have an issue they quickly resolve it. Rasheed B. did my quarterly service last Friday and he was so thorough and professional. He even took and sent me pictures of all the places outside my home that he treated. Job very well done!! Thank You!!!

1 year ago

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Jeff Duce Anoka, MN

My Aptive specialist name is Joseph A. and he was great. Very pleasant genuine person that likes what he’s doing and is great with customers. He’s did the early spring pest control and was very detailed. I asked him to treat and spray the garage and he was happy to. He first swept all the cobwebs everywhere and then sprayed. Best service ever. Thanks from Jeff Duce

1 year ago

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JenG Brandon, FL

This was our first time using Aptive, I was excited for the amount of coverage your company covers in my yard. But I was a little disappointed after talking with my husband. He said he had to ask the tech if he was going to spray our elephant ears ( back right & left corner of back yard) and our shed. His response was “ya I can do that”. Not yes I was planning on doing that. So my concern now is do the techs not do everything the sales guys told me he was going to do. I was told I would get coverage from the front of my yard to the back, that’s what I found different about your company and why I went with you guys. If this is not the service you provide I would like to cancel. I do not want to have to watch the tech while they are hear to make sure we are receiving the correct service. I was not in need of pest control but was willing to give it a try for those reason. Please let me know your thought before the next service.

1 year ago

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Douglas Martin Palm Harbor, FL

The Best! Mr. B. went above and beyond to treat our home today. I showed him some insects. He not only identified them, but told me just how he intended to stop them from entering our home. He cleaned and treated the weak area and told us what to watch for. He did more than any service tech we have had so far. Can we get Jordan B. every time???

1 year ago

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Jessica Lopez , FL

Ive been with aptive almost a year now. No complaints so far. A new employee treated the wrong house last friday without me knowing. I received a call from aptive customer service about the mix up and Bo came out the next monday to complete the service and paid special attention to the areas I mentioned. Mistakes happen but it's all about how you resolve them that matters. Thankyou Aptive, job well done!

1 year ago

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Crystal Heifner St Louis, MO

Your service techs are always very nice, but DeAnte R. was the BEST EVER! He was very friendly & did everything I asked him to do in the house. He also looked into the attic for me. I want him back for the next visit! When I clicked on the $5.00 bonus above, it said "Code access denied & Msg. access denied. What is going on? He certainly deserves it! Please make sure he gets it!

1 year ago

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Rebekkah Montes Saint Charles, MO

My technician did an outstanding job! I think his name was Earl, but I cannot recall. He was polite, attentive and even offered to spot check my garage since it was open. Earl fully explained to me what the day's treatment would include and asked if I had any specific concerns. He was so professional and kind, I really appreciated his extra effort. If I got his name wrong, please view my account, Rebekkah Montes, to ensure he knows that he did a great job!

1 year ago

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Tricia Foster Sarasota, FL

As always, Cory S., my Aptiva Representative called to let me know his arrival time. He always has a smile and does a thorough job making sure I will never have to deal with a "creepy crawley" again either inside or outside my home. Not all exterminator companies are the same as proven by Aptiva's technology and attention to customer service. Highly recommend. Tricia Foster

1 year ago

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Patty Desrosiers Saint Charles, MO

Jarvis did a fantastic job. He is so polite, friendly and does a thorough job. Best technician you have. 100% better then last tech. I tried to go on about the $5 bonus but it came up error each time. I'd gladly pay for his $5 bonus. I have had him another time also did a fantastic job the too. Id like for him to be my permanent tech. He is the best you have in this area.

1 year ago

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Deborah Spring, TX

I wasn’t able to be there when he came to my house but my mother was there and she specifically told me I needed to do an amazing review for Saul! She was extremely happy with his service and how courteous and caring he was. She said he sprayed exactly where she requested and made sure it was done thoroughly. How’s service was much appreciated.

1 year ago

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Jeannie P. Reseda, CA

I've been with Aptive for one year and haven't seen a bug or heard a mouse since! The peace of mind knowing they are taking care of my property is invaluable! Aptive's representatives, just like Talen C. who performed the service last week, are always professional, courteous, friendly, efficient and reliable! I couldn't ask for more! If you're not using Aptive, why bother?

1 year ago

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Betsy Jacobson ,

#1. Christian is was superb!. He's knowledgable and explains what he will be doing and why. He went above and beyond in helping me get rid of the the mice in my house. He represents your company very well and so I give you a top rating because of him. Thank you Christian I would prefer that you be the person who does my six month treatment. You are. AMAZING #2. The appointment people are nice but it takes someone in an authority position to arrange the pick up for the mice. Their first response --you'll have to wait 2 days. You can have a dead mouse in the closet and wait two days. Thankfully I persisted to talk to someone who could make that arrangement.

1 year ago

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Elissa Watson Friendswood, TX

Toby did an excellent job yesterday. He was early, and was very attentive to my needs. He went all around the outside of my house looking for openings that rodents could get into my house. Toby also looked up in the attack(as well as he could considering it was a tight fit) to see if he could see any holes in the roof. Toby then proceeded to lay traps everywhere from the outside to up in the attic. He explained what he did, and then gave me some copper mesh to put over a hole that he found on the back of the house. Thank you Toby, and keep up the good work. Regards, Elissa Watson

2 years ago