Name: Aptive Environmental
Rating: 4.5

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Fred Los Altos, CA

Sales: Camille did a cold call, but I needed to have some pavement ant issues taken care of. She was informative and patient. Aptive does want you to commit immediately, but there is a 3 day cancellation regulation that can protect you. First Service: Brandon B showed up promptly, explained the chemicals and how they are applied, discussed the payments. He then applied the treatments for pavement ants in my backyard patio. All went smoothly. Too early to tell if effective.

3 years ago

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Shannon Williams Kansas City, MO

Yesterday, I was visited by a delightful sales representative (Jackson P) and he made me feel right at ease about getting service from Adaptive. He was very personable and knowledgable! Today, I was visited by a technician (Gregory F) and he took good care of removing a wasp nest and getting rid of the spider webs. He treated my home as well. I feel at ease, knowing that me and my pets are safe from pests. Thank you for providing such excellent service!

3 years ago

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Robin H Saint Charles, MO

Just had my first service today which was complementary for signing up. Justin O was may technician. He was very polite and professional. He asked me if I were getting the inside of the house treated because he wanted to start there first. I said I wanted the basement done since I had been seeing some spiders and bugs so he went back to his truck and got shoe covers to protect my carpets. After he completed treated the basement he proceeded to treat the outside.

3 years ago

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Silvia Houston, TX

The time window for my appointment was 8:00am-10:00 am. I called the day before to make sure that I was the first person of the day cause I had to leave the house by 9 am. Tim called me at 7.15 telling me that he was on his way. I was so happy that he made the effort to come out early to accommodate my schedule, I couldn't ask for a better service. Also, Tim was very kind and knowledgable. I also appreciate him being considerate of putting up shoe covers before walking into the house

3 years ago

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Cristey Cabral Spring, TX

Our technician, Brandon, did a great job. He answered all of our questions, took care of special requests, and helped ensure the safety of our pets while servicing our home. The salesman, Brady, was also VERY helpful and knowledgeable. The fact that they will come right back between regularly scheduled visits to treat any recurring bug issues, free of charge, is one of the many reasons we chose this company. Can't wait to enjoy our bug free home!!!

3 years ago

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Kaleena Kaiser Loveland, CO

Andrew did a fantastic job and really went above and beyond in my opinion today. We have a pile of trash we are putting in a roll off dumpster so I expressed my concern about the bees I stirred up yesterday. He made sure to spray all areas of the pile and even put some of the really infested pieces in the dumpster himself. I really appreciate his help and eagerness to be sure he got all of the problem areas around our property.

3 years ago

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FAZ Alamo, CA

Richard G. was my Aptive service technician today and he did an outstanding job taking care of my pest control needs. He listened to me explain the issues I was having and then immediately started to spray in specific areas to stop the issue. Additionally, he did an extremely thorough job taking down all the annoying spider webs outside my house, especially on my deck and fence area. I was really happy with his "can-do" attitude and his eagerness to help. I would like him to be assigned to my account on a permanenet basis.

3 years ago

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JANICE MIRANDA Cypress, TX

Literally after the first service in June my kitchen, specifically got infested by ants, beyond frustrating. The young that came out was very attentive. He look at every detailed I showed him. He was very thural on how he addressed every spot, cracks and my yard. Thanks to his dedication and effort your company may still be able to keep me as a customer as this problem improved.

3 years ago

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William Vaughn Auburn, WA

Jeremey N did a great job for me today. He explained what his method was and then went right to it. Great guy for the job and from our discussion I could tell he a depth of knowledge in the field of pest control. Thank you very much. Now I am not sure where I go to to leave him a tip. Please advise. I clicked on a lot of buttons but did not find the location.

3 years ago

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Michael Coraopolis, PA

The pest control treatment was adequate but not exceptional which is what I had hoped to see happen during the interior portion of yesterday’s service at our home. We have had competing national pest control service providers treat our home in past months and years which causes our residence to be generally free of most pests because we do value and rely on professional pest control services to keep it that way. The rating is only 4 Stars because I did not see the technician make the extra effort to spay behind or under areas that could and should have easily been treated. We have high standards and expectations. My hope is that the next treatment fully reflects the high standards that we have and I believe are also held by the Aptive workforce!

3 years ago

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Gail Jackson Thousand Oaks, CA

Jonathan C was the technician who was here for the initial visit. He was very polite and knowledgeable. He went through the service agreement and explained as he went along on his phone where I read and initialed. I spoke to him about the areas that really needed attention due to my ant problem. He treated all the areas that needed to be treated. Please be sure he receives the $5.00 bonus for a job well done.

3 years ago

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Gloria Henderson, NV

This is a professional company which notifies you of service due. They announce themselves upon arrival and check to see if you require additional service that day. They let you know when they are leaving. Ben, my service agent on July 10, 2019 was outstanding from beginning to end. These are great people who take pride in their work and respect their customers. God bless.

3 years ago

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Clint H Belleville, IL

Initially I was not impressed by the service provided, BUT when I expressed my concerns to the sales rep I set my appointment with he was very accomodating. He was close by when I called so he came by the house to take a look at the issues I was having and promptly noted the areas of concern. He put in a re-service ticket to have my issues addressed and the Service Tech, who did the actual work, was also still close to the area, and came back to fix the problems. This time I was more invovled with the process, my issues where taken care of, and I was given more education on what the service will be like over the next year. This changed the game from considering canceling the service all together, to feeling good about continuing the service for the entire term of 1 yr. Thank you to Service Pro - James and to Sales Lead - Jose for going above and beyond and spending the time to ease my concerns and feel more confident with the service. Keep it up guys.

3 years ago

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Ashlee Berry City of Saint Peters, MO

Collette was a fantastic salesperson. She is extremely competent and answered all of my questions thoroughly- so of course I was sold. We had our first visit today with Javonne and he was very pleasant and professional and did a fantastic job cleaning out webs and getting the product all around. So far, we are very pleased with Aptive, thank you!

3 years ago

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Adria L Janni Cranbury, NJ

Matt T, our service technician, was very efficient and professional. He took the time to explain everything he was doing. He expressed his concern for the children in my care and waited till they were off the premises before applying any treatment to my lawn and surrounding areas. I really appreciated this. Look forward to continued service by Aptive.

3 years ago

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Pat McKinney, TX

This is a review of the employee applying the pest control. The technician did a through job of spraying for pest treating all of the areas that I requested. He was friendly, professional, helpful and very attentive to details. He treated all of the areas that I requested of him. I am a new customer, so I reserve judgment on performance until I can see the results that the chemicals did the job of getting rid of the pest.

3 years ago

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Mark S Swenson Lake Oswego, OR

Excellent experience with Aptive. The technician was running a bit late. He called to make sure he could still come over and complete the service. The first day of the scheduled service the fence to the back was inadvertently locked. The tech completed the front yard service, and then they returned to do the back on another day at no charge!!:)

3 years ago

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Angelina Missouri City, TX

The salesperson looks very professional and nice. It looks very yang and energetic, making me feel that the insecticidal will be very strong. Simultaneously we hope to learn more about how to protect pests on daily base, what kind of pests should be pervented at what time and in what season. How long will your effectiveness after pests controlling treatment during one year. Thanks.

3 years ago

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Chic Fernandez Fremont, CA

He was very informative and nice. He listened to my concerns around my residence and told me the plan on how it will be fixed. He took down wasp nests I didn’t even know I had. And at the end of my service he gave me a report of any thing he did and what to jerk and eye out for afterwards. He told he when my next service will be. At the end I needed him to hold my 10 month old for a moment and he happily obliged. If we could keep the same tech each time that would be great but if not that’s totally understandable. He’s a great tech.

3 years ago

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Gil La Mirada, CA

First time trying this company was a little leery at first but felt comfortable after the technician came and explain to me what their process was we walked around the house he pointed out some issues and said he would take care of them by the time he left he explained to me what he did very knowledgeable technician very personable I felt comfortable with him here around my family

3 years ago

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tom porter West Milford, NJ

i signed up on july 4,2018 and began to receive my 4 quarterly applications for ants.........as soon as the first application i noticed a great reduction in ant traffic,,,,,,,was very pleased,,,,,,,never needed a free reservice before the next application.........then in the spring of 2019 i noticed some ants again and got worried......so i called for a free reservice application........a service rep. named chris d came to the house and sprayed all around the house and even did some extra spots along the border of my yard and gave me a lot of good information.........he did a great job and i was extremely pleased the the free reservice. thankyou Aptive for the speedy service...

3 years ago

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Spencer Pleasant Grove, UT

I’ve had aptive for three years now. They have been an incredible company to work with and have always handled my bug issues in a timely manner! I called them because I thought I had a termite problem, turns out I had a major ant infestation in my garage. After opening up the inside garage wall aptive came and sprayed and within a week all the ants were dead. They even come between services when my wife starts to see something near the end of our quarterly visit at no additional charge.

4 years ago

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Pauline wilson Reseda, CA

THE TECHNICIAN, EVAN CLOUD WAS VERY COURTEOUS AND PROFESSIONAL! HE PROVIDED GREAT SERVICE.

2 months ago

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Ray Xu Oakland, NJ

I had the pleasure of Joseph P. working with me on July 12th, 2022. It was an easy-going experience with excellent communication. Highly recommend!

4 months ago

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K. Leon Simi Valley, CA

Ricardo T treated my home today. He did an excelllent job. He was on time, explained the service and was very friendly.

5 months ago

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Roberta Rackliffe Atlanta, GA

Justin was very polite and friendly and completed the service and also wanted to know if I had any other issues or concerns regarding pest control.

5 months ago

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Bennett Varsho Washington, DC

Aptive is completely reliable and effective. They are always on time and very engaging while on site. I feel like I'm getting my money's worth.

5 months ago

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Johnny Sigmon Cumberland, MD

Hello so aptive is a big part of my family now he gave me respect they came in did what they were supposed to do talk to me about their service thanked me I told him to have a good day I will recommend to my friends and family members good company

3 months ago

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Melida escoto Dallas, GA

I liked how the technician introduced himself very kindly and in the end he came and explained to me all the work he did. I am satisfied with his work.

6 months ago

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Nina Alvarez Thousand Oaks, CA

Tech let me know they were on their way, knocked upon arrival to discuss any concerns and answer questions. They preformed the service quickly, efficiently and effectively.

6 months ago

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Manuel Gonzales Dallas, TX

Bastien with Aptive was great! He was very thorough, listened to our concerns, and addressed our questions. His communication was also top-notch. Thank you!

6 months ago

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KH Batavia, OH

Parker sales rep and Thomas the technician were both very friendly courteous and professional. Thomas was extremely thorough and listened carefully to any of my insect concerns.

6 months ago

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Dareinn Stevens Wilmington, DE

I am writing my review in hopes that it may help others who may want to do business with Aptive Environmental. I had been a customer of Aptive for a year and had a great experience, until I didn’t. My account was switched over to Felicia B. I was scheduled for my quarterly service and the tech told me he would come between 11A and 1P that day. The tech called me around 4:30P stating there was traffic and the weather was bad. I understood his concern and he assured me that someone would come the following day which was a Saturday to complete my service. On Saturday, I received an email that my service was complete. I immediately called Aptive and told them not to charge my card because my service was not complete! I have 2 Ring cameras and I did not see the tech on any of my cameras. There were no signs left in the yard, I did not get a call or a knock at my door which proves the tech was not there! I had another friend in Baltimore that had the same issue with the tech saying they came but did not. I was beyond frustrated. I called my account rep, Felicia, and told her that with all this confusion and the tech stating they came out but did not, I did not have any intentions for paying for the service. She then stated she would put me down for a service that would be no charge. Felicia submitted my service as a reservice which led to multiple text messages stating Aptive needed to come out for my quarterly service. Everyone knows a reservice is free but the initial service was never completed! I was very confused and told them to stop contacting me since I already had service. When I called Felicia, she told me that they would need to come out and I would be charged because she did not properly code this in the system. I asked to speak to her supervisor 4x because this is beyond frustrating and I also told her to cancel my service. I never had these issues with Aptive! After speaking with others that had complaints about the integrity of this company, I would NOT recommend to anyone! When I got to escalate the call, I was told that the information would be escalated to her supervisor and with all the calls being recorded, some serious training needs to happen. Horrible!

6 months ago

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Beverly St Peter

The girl from Aptiva did an absolutely superb job at my house yesterday. I’m sorry I can’t remember her name. She was very thorough and very nice. I can’t ask for more.

6 months ago

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Gabrielle Ahmady Los Angeles, CA

Love their services . They really try to help get rid of the problems . I love the re- service options definitely worth it because of them standing behind their work !

6 months ago

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Pkohn Algonquin, IL

Each of these technicians that work for aptive are thorough, hardworkers and let you know if they see any issues. Our last tech Jeff did a great job!

6 months ago

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Tim Hipps Helotes, TX

Brent efficiently provided five-star service on a Saturday afternoon here on Shady Hollow Lane so thoroughly, well, let's just say: Brent did Aptive Environmental proud!!!

6 months ago

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Sherry Charlotte, NC

I’m happy with work the was done for the wasps nest. I am still waiting to see the difference on my lawn. Look forward to working with the business again

6 months ago

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Nick P Fort Lauderdale, FL

Sylvester was by far the best technician I’ve received service by since being with Aptive. Accommodating with my animals, very knowledgeable and friendly.

6 months ago

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Susan Diballa Thousand Oaks, CA

The company is very professional, with great communication as to when their service people are coming to the house, and after they’ve finish the job.

6 months ago

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Pilar Manchon Los Altos, CA

It's been a time-consuming and frustrating experience. While the actual service is ok, the logistics behind each appointment and the customer service is just plain terrible. Everyone is polite, however they seem to have multiple teams that do not coordinate with each other and tell you different things. 4 visits in and I have dozens of emails and texts with all the back and forth. You are bound by contract to a year but they can raise the prices on you. I wanted to end the relationship after the second service out of logistical frustration and I had to stay or pay $199 from the initial treatment discount. Last time I was told it was the last (it's been over a year), however they are now attempting to charge me the cancellation fee despite the fact I confirmed it with them last time. So now I am wasting just more time dealing with customer service. If you value your time, run away, because they certainly do not.

7 months ago

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Chad Kreitzer Troy, OH

I like the schedule flexibility also when they show up they will take extra time to spray in areas and for pest we have a specific issue with. Great communication.

7 months ago

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Ed Peddell Fort Lauderdale, FL

Jackson did an extraordinary job! I have seen a huge improvement in the bug situation! Thank you for always being so thorough! ⭐️⭐️⭐️⭐️⭐️

7 months ago

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Ling Yang Cupertino, CA

The people coming to my home Has been done a good service , very helpful. they on time and smile did professional work, I will let them come back again.

7 months ago

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Ryan Jennings Pearland, TX

Great, timely service. Technicians are friendly and take great effort to handle our concerns. Deiondrae T completed our most recent service and he was fantastic! 10/10

7 months ago

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Larison Johnson Gloucester, MA

Great company! Professional, pleasant, and very well managed. Notifications and rescheduling, if needed, work great. I’ve been big free since they arrived.

7 months ago

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Rodney Lindsey Dallas, TX

The employee that comes to treat our property is very friendly and professional. Always explains what he's going to do, what he's done. We feel that this was a great choice going with this company.

7 months ago

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Christine Reising Herriman, UT

Aaron did a very thorough job spraying and cleaning webs at my house. He texts when he's on his way which is appreciated. I'm very happy with my service.

7 months ago

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shamont mallory

I'm very pleased with aptive environmental. Their pricing is reasonable and fast with the service. Highly recommend this company for your pest control needs!

7 months ago

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Eavan Caulfield Felton, DE

I had an appointment yesterday 8/3. No one was going to be in the house, and I would prefer someone be there when the tech comes, so when I noticed there was movement from my camera doorbell I saw there was a tech. I talked with him before he could begin the treatment and requested that it be re-scheduled for next week Thursday when someone should be at the house. I then get a text today 8/4 saying that the tech is 30 minutes away. I respond again reminding them that I requested a re-schedule for next week, and I got a text back confirming this. Later in the day I see an email come through stating that the treatment was completed and I owed the full amount. After checking my cameras and seeing that no one was there as well hearing from my partner that no one had been by the house. This company attempted to fraudulently charge my account, and as soon as I can get rid of them I will.

7 months ago