KnowX, a subsidiary of the powerhouse corporation LexisNexis, is a platform for finding information on not only people and assets, but also provides an outlet for discovering background information to businesses. This company provides a broad compilation of several types of public record collection sources.
- Customer support
One of the high selling points to this company is they offer a paramount listing of searches ranging from basic people searches and background checks, to businesses, assets, and professional licensing. There is almost no public record type left untouched.
At first glance this company's pricing set may seem quite confusing, as they provide a complete list of services and fees. For example, a background check has many different pricing options; a single search for $9.95, an individual record at $7.95, multi-record at $29.95, or a day pass for $24.95, with a 30 day pass pricing in at $99.95. Members who hold business licenses qualify for a professional grade account with a 20% discount to basic search prices on many of their record types.
An informational link located under "Help" provides page after page of resources to FAQ. Also on this page consumers will find links to their customer support team, as well as a small form to provide user feedback. We liked their handy chat option to connect with a member of their customer service team. Based on our experience, support staff responded quickly, although seemed a bit condescending in their answers. Overall, the tool is helpful one.
In today's society it is not uncommon for individuals to perform background check to help ensure safety for various reasons. This company provides background checks at a steep monthly fee of $99.95, but search results do not provide detailed records. Members must pay an additional fee in order to obtain these detailed records. Also, the basic search is very minimal. There is no solid information other than possible city and zip.
The Bottom Line
KnowX deals in public record information which, unfortunately, means purchased reports are not free from defects, errors, or omissions. They offer no guarantee on the information rendered within reports. Because there are no guarantees we find their prices to be quite steep compared to many of the competitors and it may be more beneficial to travel to a public records office to obtain the same information.