You may be used to simply browsing through social networking sites, such as Facebook, to track down colleagues, family members and anyone else. Indeed, these are exceptionally useful and easy. But believe it or not, not everyone in the world is on Facebook. Plus, the popular social media medium can't give you all the information a people search site can. 411.com offers lookup plans that can help employers conduct pre-employment screening, landlords can use the site for tenant screening, or the site can be used for finding out basic information on those around you.

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The Good

  • Free Basic Information
  • Search Options
  • Time in Business

Free Basic Information

By simply typing in whatever pieces of information you have about a person-be it addresses, phone number, first name, last name, email or any combination of these and you can find the match you desire in a few moments' time. The site will bring up some of the basic information of past known locations and relatives of that person. While it might not seem like a lot, it can be the start of finding out more pivotal information. 

Search Options

Sometimes all you have to go on is a name; sometimes maybe it's just a phone number. Either way, you can locate people with minimal amounts of information. Of course, the more you have, the better chance you have of finding the person or people you are looking for. You can even search by business. Once you have some yielded names, you can look at the person's social media profiles or online profiles. You'll also be able to see background information such as criminal history, financial data, property information, and marriage and divorce history. This is perfect if you want to perform a background check and make sure your neighbor, or someone else with close proximity to your family, doesn't have a sketchy past.

Time in Business

411.com has been around for 20 years, making it one of the more experienced and longstanding people search companies in the business. But it also has the backing of its parent company, The White Pages, which has existed for decades. The company has the expertise and know-how to provide you with the tools you need to find the people you seek.

The Bad

  • Site Confusion
  • Paid Plans
  • Accuracy Issues
  • Customer Service

Confusing Site

Frankly, it's a little challenging to navigate the site. There is a lot of information given, and the changing of the website names feels disjointed. For instance, if you want to know more about the company or want to view a full report, you are redirected to the Whitepages website. This can confuse customers as it never is entirely clear which website they are being directed to or on.

Paid Plans

While some of the information provided by 411.com people search is free, some information can only be accessed by joining their paid plans. A premium membership will allow you to see a person’s mobile phone number, previous street addresses, and a full address history. However, this is going to come with a monthly or annual fee. Customers have the option to select a contact info plan that allows 20 lookups per month or the power membership that offers 200 lookups per month. A full story plan will enable customers to view 20 lookups and one background report. There is also an option to select a background check that only looks up a report on one person, but this will cost customers $9.99 each time. With this report, you will receive a person's criminal records, traffic records, professional licenses and permits, and more. 

Accuracy Issues

 You won't find a people search site that is 100 percent accurate; that is simply unrealistic. So if that is your aim, you will be disappointed with any service. However, it is reasonable to expect a high degree of reliability that the information you get is going to direct you to the end you desire. 411.com misses the mark here, as far too many phone numbers and addresses are old and invalid. 

Customer Service

On the 411.com website, there is a lack of customer service options. There is no customer service web page or link, and the only page where you can find a customer service number is when you try to unlock a full report on a lookup. This can be frustrating to those who need assistance navigating the website and want to speak with a representative quickly. 

The Bottom Line

It's important to decipher the pros and cons and determine for yourself what you want, what you're willing to overlook and deal with, and what your expectations are when enlisting the help of a people search site. 411.com has some great benefits, namely, its free basic information. You can learn about a person's contact information and some background information through a simple search. If you want a more in-depth report, it will require a one-time payment or a membership plan. The premium plans are helpful if you plan on looking up several   However, if you are a company conducting several employee background checks a month or a landlord screening possible tenants, the cost might be worth it. 

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Karla V Hornbeck

September 30th, 2017 East Alton, IL

411.com might be a nice way to search for people. But I tried it a couple of times, and I believe this site gave my computer a virus. I don't think that it is very secure. Beware!

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