LastPass

• Multiple Package Options
• Innovative Features
• Online Resource Center

Multiple Package Options

The company offers a variety of packages for both personal and business use. According to the LastPass website, the personal and business packages include the following:

Personal Packages

• Free — costs $0 per month for one user and includes a secure password vault, access on multiple devices, one-to-one sharing, save and fill passwords, secure notes, security challenge, multi-factor authentication, and LastPass authenticator.
• Premium — costs $3 per month ($36 annually) for one user and includes emergency access, one-to-many sharing, advanced multi-factor options, priority tech support, LastPass for applications, and 1 GB encrypted file storage.
• Families — costs $4 per month ($48 annually) for six users and includes everything from the Premium package with the addition of sixe premium licenses, a family manager dashboard, and unlimited shared folders.

Business Packages

• Teams — costs $4 per user per month ($48 annually) and includes 5–50 users, an admin dashboard, a zero-knowledge security model, password management, two-factor authentication, standard policies, and standard reporting.
• Enterprise — costs $6 per user per month ($72 annually) and includes 5+ users, an admin dashboard, a zero-knowledge security model, password management, directory integration, single sign-on, two-factor authentication, and advanced policies and reporting.
• MFA — costs $4 per user per month ($36 annually) includes 5+ users, an admin dashboard, a zero-knowledge security model, directory integration, adaptive multi-factor authentication, and advanced policies and reporting.
• Identity — costs $8 per user per month ($96 annually) and includes 5+ users, an admin dashboard, a zero-knowledge security model, password management, directory integration, single sign-on, adaptive authentication, and advanced policies and reporting.

The company allows customers to have 30-day free trials for its personal packages and 14-day free trials for its Team and Enterprise business packages. LastPass does not require customers to provide their credit card information in order to obtain a free service trial.

Innovative Features

LastPass has the following innovative features that customers can take advantage of:

• Form autofill
• Password vault software
• Digital wallet software
• Secure password manager
• Password generator
• Username generator
• Password Authenticator

In addition to the features listed above, LastPass uses a strong level of encryption technology and multi-factor authentication for added user security.

Online Resource Center

LastPass provides customers with a significant amount of online resources. These resources offer information about the company itself, personal security tips and advice, how to use LastPass, and more. The company also offers business-specific resources on its website.

• Limited Customer Support Contact
• Annual License Purchasing

Limited Customer Support Contact

Although LastPass has a wide range of information that can be found on its website, it does not appear to have a 24/7 live customer support team. Rather, customers are only able to contact the customer service team by filling out a form on the LastPass website. This lack of around-the-clock live customer support may not satisfy customer needs.

Annual License Purchasing

LastPass only allows customers to purchase licenses on an annual basis. Fortunately, the company states on its website that LastPass plans “can be changed or cancelled anytime by simply contacting our Support team. There is no minimum contract, although licenses are purchased on an annual basis. You can also export your passwords if you decide to leave.”

LastPass offers quite a bit in comparison to other companies in the password management industry. Users have several plan options to choose from, including a free personal plan. The company also offers free trials without any required credit card information and its plans include multiple innovative features including everything from a form automator to a password generator. LastPass also offers free in-depth online resources for customers to refer to.

However, LastPass does not seem to provide much opportunity for live customer support and forces customers to purchase licenses annually rather than monthly. Potential customers are encouraged to read several LastPass reviews and conduct their own research before purchasing a password management package.