LastPass was founded in 2008 and continues to be a widely used password management tool for both personal and business use. LastPass offers both a free personal package for one user and free trials for its other packages. Users can obtain access to the password management tool by a browser extension and they can access it on their personal devices via a mobile app. LastPass continues to adapt to new technology with its encryption algorithms, multi-factor authentication, and more.
The company offers a variety of packages for both personal and business use. According to the LastPass website, the personal and business packages include the following:
Personal Packages
Business Packages
The company allows customers to have 30-day free trials for its personal packages and 14-day free trials for its Team and Enterprise business packages. LastPass does not require customers to provide their credit card information in order to obtain a free service trial.
LastPass has the following innovative features that customers can take advantage of:
In addition to the features listed above, LastPass uses a strong level of encryption technology and multi-factor authentication for added user security.
LastPass provides customers with a significant amount of online resources. These resources offer information about the company itself, personal security tips and advice, how to use LastPass, and more. The company also offers business-specific resources on its website.
Although LastPass has a wide range of information that can be found on its website, it does not appear to have a 24/7 live customer support team. Rather, customers are only able to contact the customer service team by filling out a form on the LastPass website. This lack of around-the-clock live customer support may not satisfy customer needs.
LastPass only allows customers to purchase licenses on an annual basis. Fortunately, the company states on its website that LastPass plans “can be changed or cancelled anytime by simply contacting our Support team. There is no minimum contract, although licenses are purchased on an annual basis. You can also export your passwords if you decide to leave.”
LastPass offers quite a bit in comparison to other companies in the password management industry. Users have several plan options to choose from, including a free personal plan. The company also offers free trials without any required credit card information and its plans include multiple innovative features including everything from a form automator to a password generator. LastPass also offers free in-depth online resources for customers to refer to.
However, LastPass does not seem to provide much opportunity for live customer support and forces customers to purchase licenses annually rather than monthly. Potential customers are encouraged to read several LastPass reviews and conduct their own research before purchasing a password management package.
Star Rating
5 Reviews
Review Breakdown
Sentiment Criteria
Steve Knight
I wanted to try this product out, but when I went to sign up, I was informed that I already had an account. I think that I might have opened an account a few years ago, but I can't remember and haven't used it and don't remember the password. I couldn't find any easy way to contact the company and explain my situation. I guess that if you want to be a customer of this company, you had better be on the ball, lucky, and really persistent. Not the way I would try to attract customers!
Owen Slye
LastPass is a an amazing password saving service! My favorite feature Is auto fill, as long as you are signed in it will auto fill passwords and emails when logging in
JP
Very easy to use. Convenient for keeping track of so many passwords. Takes the worry out of having to remember everything.
Dre35
We love Lastpass! This has been a lifesaver in keeping our passwords strong and secure, as well as keeping track of all of our passwords.
Jeremy Balls
I've used LastPass for a few years now. I would not use the free service as it does not include two-factor authentication. They have the most features for the price. The sad part is they keep going up in price. You can generate passwords, it has a security report showing, to help you improve security, and many other features. I have used a few other solutions, but continue to come back to LastPass.