KelbyOne

I been a member of KelbyOne for 3 years. The content is excellent but the customer service lady, who's name is SALLY, is horrible. She is rude, lies, and if she can't answer your question she will lie to you. When I got off the phone with her, I was totally stressed out. She didn't want to help me with my issue and I had a shoot that i need some information about. Stay away from her. She needs personal relations training. She shouldn't be working customer service support. I hope her supervisor calls me so I can tell them that she is down right horrible for customer support. Her name is sally. She pronounced her last name very fast so that I couldn't understand her because I told her that I was going to complain about her. Once again content of KelbyOne one is good.

Do NOT subscribe to KelbyOne, especially if you're a Photoshop enthusiast. When Scott Kelby began the switch from the National Association of Photoshop Professionals (NAPP – his former company), he worked his staff at a frenzied pace to develop every module possible for the new KelbyOne site. When he had extracted every ounce of their genius, he fired them outright, and then told his subscribers that they were merely reclassified as contractors. He assured his subscribers that they would be still be contributing the same video tutorials that the end-users had always enjoyed. To date, not one of the previous employees has posted anything, and they are all establishing their own businesses to make a living since they were so crassly dismissed. There are far more resources available on-line or even at your local library to hone your Photoshop and photography skills rather than add one more dollar of profit to such a callous individual.

I have been very satisfyed with the excellent quality of the site and their instructors for years now. It is indeed very nice to have the site for learning and refreshing skills. In that sense, Kelbyone quality is A+++++. Now to the NIGTHMARE: They dont pick up the phone, when called They dont answer inquirys made via the site But they are indeed very very good at sending mails with offers, sometimes several mail per day..And their payment reception is functioning very good as well. Really, I dont understand; when you have sutch a fantastic product, and indeed it is, why not have a minimum of service in membercontact??Answer the questions and pick up the phone, and I would be a happy member and user of Kelbyone.

Took a seminar with Scott two three years ago and it was really good. He's great. With it came a membership tp Kelbyone. I did not need the magazines and the updated email solicitations so I cancelled and unsubscribed from his services and especially from MAIL. Since then Kelbyone (Scott Kelby) has NEVER stopped spamming me with daily offers and emails. I have unsubscribed at least 10 times, I have called them three times and was promised to be removed but they never did. There customer service people are horrible. Finally I spoke to one of Scott's partners who was also was outright rude. If I get some time I will file a lawsuit against these creeps for internet harassment. Scott seems like a good guy, the rest of his org are grade A creeps which does not reflect well on him.

Content presented on the site is excellent. They have a wide variety of courses,so why a 3? As good as the courses are is as bad as the website is. Desktop, mobile and their app is HORRIBLE! It is so bad I finally cancelled my membership after two months. I would love to be able to access these great lessons but it is nearly impossible and incredibly frustrating and my emails have gone unanswered. Scott, love your course but can't take the website you longer. When I spend half of my time watching the hour glass, restarting the app, using pull down menus hat don't work and a search bar that Is a joke I just can't do it any longer. Bring the presentation level up and I may return someday.

I subscribed to Kelbyone because I really like some of the instructors they have and the offered courses. On the other hand, I have never seen a professional website and mobile app as bad as Kelbyone's. Also, their support is null; I have open support tickets and 72 hours passed without any response nor acknowledgement. Website: - Once your profile is created, you cannot change your password. - There is a pseudo-history. It does not remember where you left the course. You are forced to navigate within the course to find where you left. They could mimic PluralSights websites for this matter. - History does not show all watched courses. iOS app: - I cannot even get to log in. There are several reviews indicating this same problem (so it is not me). - The funny part... I can download the courses (up to two at a time) without being logged in). They might be loosing some money right there. - The app crashes constantly. For example, try to move forward on a video. - Searching by instructor freezes. Also, several people are reporting this problem. - When the video is maximized to full screen, the audio goes off. Android app: - On this one, yes I can log in, but guess what? I cannot download the courses offline. It just stays at 0%. - Full screen video does not work. - The app crashes constantly. I guess Kelbyone has not invested much (or any) money in quality assurance (QA). They also need to provide minimum support to their users. The good; their instructors rock!

Received a two-month free subscription. The third month I was charged, so I called and canceled and tried to get reimbursed for the error. There was no warning of the charge, no email, letter, text, nothing. They refused to refund the money. Bad business practice.

Scott is a talented trainer but I have been left disappointed by the quality and number of new videos on Kelby One. I can easily find similar, newer and often better, content for free on YouTube. They need to step up their game big time to justify the fee.

They are not what they were a few years ago. The talent that was there when I first joined (the reason for joining) has mostly been fired. Monthly publication which I looked forward to is now digital, and not worth the time to try and read. Really miss what was!

I'm having a similar experience as LN has had, except I'm having no luck at all getting past the Muzak holding pattern. I've created an account, it shows I'm paid up for a year, but when I try to view a course they want more money! LN- what is the secret to getting through to these folks? RMG

I have been a member for only two months.. though I find the teaching tools great! However ...The customer service and feedback is terrible. I have sent two to three service requests with no reply and called and no one answers its an answering machine and still no reply. I am about to cancel the service because of the poor customer service!

Sadly, my experience with this company changed for the worst in the last two months. Members are not appreciated, and neither are their experiences.