BetterHelp is an online platform for individuals and families seeking counseling services for well-being and mental health, with more than 15,000 therapists available. Acquired by Teladoc in 2015, BetterHelp generates significant revenues and is headquartered in San Francisco. Partnering with industry giants such as Mental Health of America, The Mighty, and the American Medical Student Association, also indicates their dominance in the space and credibility.
Betterhelp offers a variety of ways to contact and interact with therapists. Clients can chat online, call or video chat. Some people prefer to text or chat with a therapist rather than call, and this gives the flexibility and access to do so.
Customers can reach out to a therapist 24/7, unique in the counseling sector, where boundaries and limits on therapist interactions are customary. Clients can log into video chat or call from anywhere, making therapy convenient to scheduling as well as providing geographic flexibility. For individuals who are uncomfortable with face to face contact, this also provides a better option than traditional counseling.
BetterHelp has more than 15,000 licensed therapists from a diverse range of certifications, including PhD/PsyD, LMFT, LCSW/LMSW and LPC. Therapists provide services for individuals, couples, and teens. Professionals on the platform must meet minimum requirements of 3 years/1,000 hours of experience in order to be listed. This provides an extensive network of available providers.
One of the biggest hurdles to thriving in therapy is the ability to find and connect to a therapist, so this is a huge plus for customers looking to be efficient with time and money along the way.
There is an automated system for matching you with a therapist by answering questions. If this process feels too hit and miss for you, you may have better luck just looking through profiles and choosing one yourself. TalkSpace, a competitor, offers a live chat experience during sign-up, to help customize the matching process.
As much as having a therapist available virtually is convenient, some things get lost in translation. Technical issues, time zone gaps, and distracting noises in the background, as well as a lack of professional setting, differentiate online therapy from in-person office visits. Online-Therapy.com provides courses, worksheets, and workouts, which augments the online experience in a more robust way, exceeding the in-person only setting. BetterHelp could offer more, although they do provide some limited learning resources, like blog articles.
Subscription plans range from $35–$65 per week, with lower prices for bigger commitments and cash up front. The company does not accept insurance, so all services must be paid by the customer, leaving large segments of the population who cannot afford to do so, unable to use this platform. Other platforms like TalkSpace are priced comparably; however, they do accept insurance.