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2 User Reviews
LAST UPDATED: June 29th, 2021

BetterHelp is an online platform for individuals and families seeking counseling services for well-being and mental health, with more than 15,000 therapists available. Acquired by Teladoc in 2015, BetterHelp generates significant revenues and is headquartered in San Francisco. Partnering with industry giants such as Mental Health of America, The Mighty, and the American Medical Student Association, also indicates their dominance in the space and credibility.

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The Good

  • Accessibility via Video, Chat, Phone
  • 24/7 Convenience
  • Wide Selection of Licensed Therapists

Accessibility via Video, Chat, Phone

Betterhelp offers a variety of ways to contact and interact with therapists. Clients can chat online, call or video chat. Some people prefer to text or chat with a therapist rather than call, and this gives the flexibility and access to do so.

24/7 Convenience

Customers can reach out to a therapist 24/7, unique in the counseling sector, where boundaries and limits on therapist interactions are customary. Clients can log into video chat or call from anywhere, making therapy convenient to scheduling as well as providing geographic flexibility. For individuals who are uncomfortable with face to face contact, this also provides a better option than traditional counseling.

Wide Selection of Licensed Therapists

BetterHelp has more than 15,000 licensed therapists from a diverse range of certifications, including PhD/PsyD, LMFT, LCSW/LMSW and LPC. Therapists provide services for individuals, couples, and teens. Professionals on the platform must meet minimum requirements of 3 years/1,000 hours of experience in order to be listed. This provides an extensive network of available providers.

One of the biggest hurdles to thriving in therapy is the ability to find and connect to a therapist, so this is a huge plus for customers looking to be efficient with time and money along the way.


The Bad

  • System-Generated Therapist Matching
  • Lack of Personal Contact
  • Does Not Accept Insurance

System-Generated Therapist Matching

There is an automated system for matching you with a therapist by answering questions. If this process feels too hit and miss for you, you may have better luck just looking through profiles and choosing one yourself. TalkSpace, a competitor, offers a live chat experience during sign-up, to help customize the matching process.

Lack of Personal Contact 

As much as having a therapist available virtually is convenient, some things get lost in translation. Technical issues, time zone gaps, and distracting noises in the background, as well as a lack of professional setting, differentiate online therapy from in-person office visits. provides courses, worksheets, and workouts, which augments the online experience in a more robust way, exceeding the in-person only setting. BetterHelp could offer more, although they do provide some limited learning resources, like blog articles.

Does Not Accept Insurance

Subscription plans range from $35–$65 per week, with lower prices for bigger commitments and cash up front. The company does not accept insurance, so all services must be paid by the customer, leaving large segments of the population who cannot afford to do so, unable to use this platform. Other platforms like TalkSpace are priced comparably; however, they do accept insurance.


The Bottom Line

For the more affluent customer seeking therapy, BetterHelp is as good as any competitive platform, as far as availability of therapists, the online experience, and flexibility via chat, phone, and video. If budget is not an issue, it may provide a greater accessibility than traditional therapy, especially for those who travel often or have hectic schedules preventing in-person visits.

However, for customers with insurance-funded therapy or where cost is a concern, other online platforms or local therapy agencies with lower-cost alternatives may be a better fit.

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Megan Milke Laurel, MD

The therapy at better help has lead me to be much more confident in myself and my body. The therapists at better help are some of the most caring therapists in the world.

1 year ago


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Taylor Larson Nakhon Sawan, 60

I love betterhelp because it feels trustworthy and professional.

10 months ago