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LawDepot

Name: LawDepot
Rating: 3.6

3.6

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180 User Reviews

4.3

Overall Score

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3.6

star star star star_half star_border

180 User Reviews

4.3

Overall Score

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LAST UPDATED: March 19th, 2024

LawDepot has served more than two million people, has helped individuals create over four million online legal forms and legal documents, and has saved its consumers over $1 billion in legal fees. Additionally, the company has an extensive library of business and personal documents that can be customized, downloaded, and printed in various legal services and practices.

The do-it-yourself legal forms process comes at a fraction of the cost of a traditional lawyer. LawDepot was founded in 2001 by Ken Sawyer and serves the United States, United Kingdom, Canada, and Australia.

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The Good

Services
Easy Online Legal Document Creation
Variety of Packages
Client Support
Education Resources
Money-Back Guarantee

Services

LawDepot offers online legal documents for business, personal, financial, estate planning, and real estate needs. This includes living wills, health care directives, lease agreements, eviction notices, promissory notes, confidentiality agreements, corporation operating agreements, prenuptial agreement forms, separation agreement, and more. LawDepot provides its users with step-by-step instructions when using its service to ensure accuracy.

Easy Online Legal Document Creation

A team of lawyers at LawDepot has developed an extensive library of online legal forms. To get started, you will first be asked what state you are in and then a series of questions where you will either answer the questions by filling in the blanks, clicking a bubble, or by checking a box. It takes your answers and puts them into the appropriate portions of the document where you can then open, save, print, share, or edit the document. This do-it-yourself legal forms process makes creating legal documents an easy task.

Variety of Packages

LawDepot offers several different pricing options including yearly or monthly subscriptions, a pay per document option, and a seven-day free trial. An account is free to create.

The yearly pre-paid subscription costs $7.99 per month and includes unlimited document creation and printing.
The monthly subscription costs $33 per month and also includes unlimited document creation and printing. It can be canceled at any time.
The a la carte option can cost $10-$49 depending on the document type and amount of time you have access to the document.

Client Support

If you have questions or need assistance, you can contact LawDepot through email, the live online chat feature, the help center, or the 855-number. Phone support is available Monday through Friday, 8 am to 7 pm ET. The online help center offers answers to many frequently asked questions. These contact options are featured in the header of the site under the "Help" tab.

Education Resources

Not everyone has the same understanding as a lawyer or attorney. If you are looking for more information about legal topics in general, LawDepot has a great blog that covers topics such as real estate, business, personal, family, and finance. LawDepot has taken the time to explain each document and the importance of it as well as who should be using these specific kinds of documents. If looking at FAQs is your preferred method for finding information then LawDepot will work for you. They offer detailed FAQ sections that will most likely answer all of your questions.

Money-Back Guarantee

LawDepot also offers a satisfaction guarantee. If a customer isn't satisfied with their document then they will be refunded within 50 days. In addition, LawDepot offers $10,000 to any customers that suffer damages from mistakes due to company errors on documents.

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The Bad

Monthly Price
Lack of Legal Information
Questions Regarding Accuracy

Monthly Price

If you prepay for a whole year of LawDepot's services it will end up costing you only $7.99 per month, one of the lowest prices in the industry. If you want to do the free trial and let the plan roll over then you will end up paying $33.00 per month. Some competitors offer lower prices for month-to-month or six-month subscriptions.

Lack of Legal Information

LawDepot features a Law Library that includes FAQs and articles pertaining to some common legal processes, however, the information is brief and not detailed. It may not provide all the information you need if you have complicated questions or extensive legal needs. Furthermore, the company does not offer any legal advice or support.

Questions Regarding Accuracy

As with many of the other online legal services, LawDepot does not mention whether their documents are fully reviewed by lawyers for up-to-date accuracy, nor does it explain how attorneys in their network are screened and approved. This means that it may be difficult to ensure that the documents you receive from LawDepot are accurate and high quality. However, LawDepot offers a $10,000 legal guarantee that will cover any damages received because of a mistake a document the customer obtained from LawDepot.

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The Bottom Line

LawDepot is not a law firm. If you are comfortable reviewing and filing your own documents without the close guidance of a lawyer, LawDepot is an easy-to-use platform for obtaining and customizing those documents. If you have ongoing legal needs or expect to need several different documents, the unlimited access you gain by signing up for the monthly or annual packages will likely save you money. However, if you'd like to guarantee personal access to a quality attorney you may prefer to opt into websites that include personal legal advice as part of their service subscription.

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User Reviews

Star Rating

3.6

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180 Reviews

Review Breakdown

5 grade

58%

4 grade

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1 grade

32%

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star star star star star

Mindy Clarke Tacoma, WA

This was a god send when I had to become POA for my father I was caring for. All the legal documents I need were available and I was able to use it for what I need at the time for the free trial. Later I used it again and paid a fee for a month access. I believe it costs much less to get the document here. They also walk you through the process and prefill your information. Excellent site if you are unable to get an attorney and are on a budget.

9 months ago

Reply from LawDepot

Hello Mindy,

Thank you for your honest feedback. We appreciate you using LawDepot for all your legal document needs.

Regards,

Divine
Customer Support

Jun. 26th, 2023

star star star star star

Janet Gustine, CA

super easy to fill out, and I have been procrastinating writing a will, etc for too long because it's expensive and a I imagined a big hassle. Law Depot's software was very easy for me and I can't complain about free. Their policies were clear to me and I didn't expect to get all of the documents done in half of a day, but I did. I signed up for the freebie, wrote my will, trust and end of life stuff, cancelled the free promotion and got a confirmation already in less than 24 hours. I just saved probably $500+. I am very grateful after past experience with "free"trials" the majority of were just a tease and waste of time. I plan to sign up for a year paid subscription as soon as I can because of the many useful features that I will be needing. The price is very affordable and they deliver more than I expected and I am very pleased with the quality of the documents. I especially like the wide selection of legal matters offered and the learning tools. I found the live chat feature to be very efficient and quick. I have nothing at all to complain about with this company, rather I commended them for providing a useful and affordable service that even senior citizens, like me, on a "fixed income" can afford . I will review again after filing the documents , the real test, but I do not foresee a problem as they look compliant to me.

4 years ago

Reply from LawDepot

Hello Janet,

We appreciate your feedback. We are glad you found our site easy, useful and affordable.

Regards,

Divine
Customer Support

Regards,
Divine
Customer Support

Jan. 28th, 2020

star star star star star

Boyce P. Banks Raleigh, NC

Within about four years , I had the occasions to call customer service to make changes to my will. The initial call went relative well. The lady as cordial and helpful. Two or threeeof subsequent calls did not go well. On one call there was a language barrier. Because of this I delayed calling again until recently. This time I spoke to Tina. Tina was excellent. She was cordial, polite, knowledgeable and professional. I am far from a computer wiz but Tina was extremely helpful and displayed a good sense of humor. Tina is an excellent asset to your organization. Please convey my appreciation to Tina for a job well done.

4 years ago

star star star star star

WDH Atlanta, GA

Sue told me exactly what to do & it worked. I called many times previously. I was upset when I called Sue, she continued to to respectful. She respectfully & firmly told me If I would do as she instructed that it would solve the problems that I was having. I did as she instructed, worked perfectly. She earned 5 stars plus. She is very good at her job. Thank you for having her there to help me. Will aka Doug Hembree age 76

2 years ago Edited January 28, 2022

Reply from LawDepot

Hello Doug,

We appreciate your feedback. We are glad Su was able to assist you with your concern and thank you for using LawDepot.

Regards,

Divine
Customer Support

Jan. 31st, 2022

star star star star star

Leslie Scottsdale, AZ

I was able to get customer support speaking with a representative Monique H regarding the use of filling out forms using change answers or the editor feature for specific details and downloading the forms in the correct way per document. The navigation of the web site is user friendly after receiving a few tips from the customer support representative on the phone.

2 years ago

Reply from LawDepot

Hello Leslie,

We appreciate your feedback. We are glad Monique was able to assist you with the website navigation.

Regards,

Divine
Customer Support

Aug. 10th, 2021

star star star star star

Douglas Garrett Pflugerville, TX

Monique H epitomizes what customer support and customer service is supposed to be. She was the most pleasant and understanding representative that I have had the pleasure of dealing with. If you have a customer service training program then she should be the trainer. Her support and understanding is highly appreciated. Thanks Monique. You deserve a 10 star rating.

2 years ago

Reply from LawDepot

Hello Douglas,

Thank you for your feedback. We will certainly let Monique know.
We appreciate you visiting our site.

Regards,

Divine
Customer Support

Jun. 29th, 2021

star star star star star

Keziah Rock Toronto, ON

I had signed up for the free trial and been billed for the past 5 months,I didn't realize that I was being billed, even though they sent me an email saying I had full access, to my oversight I didnt notice that. They were gracious and refunded me all the charges. I had to press them for it but they did honor good business practice. Thank you law Depot for your kindness.

3 years ago Edited September 14, 2021

Reply from LawDepot

Hello Keziah,

Our records show that you initially signed up for a 7 day Free Trial Subscription
As stated on the website twice, renews to a monthly fee of $40.95 after trial ends.
We also sent you an email confirming about the kind of subscription you had signed up for including the date and time to cancel by. The process of cancellation was also included in that email. The Terms of Use were clearly outlined prior to you submitting the order. All of these information were given to you so you have an informed decision about your purchase.

Since there has been no cancellation on file within the trial period and you let it pass through several months before cancelling the subscription, therefore the charges on your card.

Your subscription was only Cancelled on February 1, 2021 11:51 PM ET
You still have access until February 28, 2021 01:51 AM ET and will not be charged again for this subscription.

Regards,

Divine
Customer Support

Feb. 3rd, 2021

star star star star star

JOHN M CAMPBELL ,

I needed to draw up a lease on a rental property I own. It is the first time I needed such a document. I checked a couple of sites, which charged yearly fees or seemed to be higher priced and I just happened to land on LawDepot. The service was inexpensive and the template for a lease was simple to fill out. LawDepot added all the legalese required for Texas lease and made it simple to edit. Highly recommended.

3 years ago

Reply from LawDepot

Hello John,

We appreciate your feedback. Thank you for using our site for your Lease Agreement.

Regards,

Divine
Customer Support

Feb. 3rd, 2021

star star star star star

Richard Moore Ormond Beach, FL

I was experiencing problems with printing my completed forms, so I contacted customer service and worked with a very pleasant and thoroughly knowledgeable lady named Lauren F. Ms F went above and beyond with her kind assistance, and I am MOST appreciative of her more than capable actions. Please thank her for me, this is the kind of employee that should be voted employee of the month! Thanks and Best Regards, Rich Moore NB: I will be pleased to tell my friends and associates of the high quality assistance that your clients receive.

3 years ago

Reply from LawDepot

Hello Rich,

Thank you for your feedback. We are glad to know Lauren was able to assist you with the site.

Regards,

Divine
Customer Support

Aug. 27th, 2020

star star star star star_border

Apikorus San Francisco, CA

Divine G was most helpful, explaining the circumstances of your "free" trial and how it converts to a monthly never-ending charge unless canceled within the first week. She understood my confusion and was very personable as well as knowledgeable, and was kind enough to reverse the charges without forcing me to file a dispute claim with Chase Ban's credit card dep't b/c the need to cancel within 7 days was not clear to me. I'm an older hearing-disabled Vietnam veteran and very much appreciated her handling of my situation especially under the pandemic circumstances. What she did for her company is that, in the future when I need other legal documents, and I do - my business is real estate, I WILL go to LawDepot b/c their work is great - the documents I downloaded were perfect and professional. But watch out for an automatic monthly membership fee. Its worth it if you have many documents to design and print, but not just one.

3 years ago

Reply from LawDepot

Hello,

We appreciate your feedback. I am glad I was able to assist you with your concern.
Thank you for using LawDepot for all your legal document needs.

Regards,

Divine
Customer Support

Jun. 16th, 2020

star star star star star

Natasha Tunui Auckland, AUK

Used this service for a contract for a one off job to protect us as well as the client, was everything I could hope for and more! Didn’t take long to put the details in and it came out professional and easy to read. If I do plan to open up a business, I will definitely be subscribing to have all my contracts made from here. LawDepot offered great support when I had some trouble downloading the doc and gave online chat support as well as timely emails.

3 years ago

Reply from LawDepot

Hello Natasha,

We appreciate your feedback. Thank you for using LawDepot for all your legal document needs.

Regards,

Divine
Customer Support

Jun. 11th, 2020

star star star star star

Alan Gleeson

I telephoned with a problem and spoke to Janet. I am in a manager in a customer based environment in Sheffield England and must say I was very impressed with Janet’s telephone manner and professionalism . Janet was very patient and made me feel at ease and very comfortable in her hands. Janet dealt quickly and efficiently with my problem and now I will most certainly be recommending your company to others. Thank you Janet!

5 years ago

star star star star star

Linda Lafrance Sacramento, CA

The ratings on this company should 5 star. I have never been more please with the needed FREE documents that I have required from Law Depot. Just because you have to give them your CC doesn't mean there a scam. You are free to use ther service but must cancel within a time limit. How easy is that. I love them.... It took me 30mins to create POA Printed it. Cancel my use. Got an email that confirmed it was free. I love them😊

5 years ago

star star star star star

LaCourtneya Douglasville, GA

I used Law depot to write an affidavit, it was easy to use & the instructions was helpful. When it said it was free & then asked for my credit card info, I was like wait, but I did it anyway. It was totally worth it & they let you cancel. When I was charged, I called I was greeted by a representative named Linda, I was not on the phone for more than 3 minutes & she reversed the charge. I have not had customer service like that in a very long time. I recommend Law Depot & I will use the again. Thank you Linda for your kindness & understanding.

5 years ago

star star star star star_border

Chandler Bing San Francisco, CA

giving 4 stars bc no upfront disclosure you need to provide payment info for the "free" option. once i provided payment info i received a confirmation email indicating, "Your subscription automatically renews in one week on Jun XX 2018 10:09PM ET for $33.00 per month. You can always change your subscription options or cancel your trial before it renews by visiting your account page." i canceled within the disclosed seven day window and received a confirmation email indicating, "We're sorry to see you go, Your Free Trial Subscription has been canceled and you will not be charged in the future." not sure how the other posters didn't understand about the trial period, it's fully disclosed up front with instructions on how to avoid billing. the contract that i selected came out great and i'll use lawdepot again should the need arise.

5 years ago

star star star star star

frank black

I had the pleasure of being attended to by Divine R. who was really attentive, she guided and helped me through the entire process of finding out of date documents and the protocol for finding everything I needed to work with these documents. Divine is very patient, which as I am 80 years old, I really needed. She deserves the highest marks available. Thank you, Frank Black

6 years ago

star star star star star

Charles Blaskoski

I recently used this service for lease agreements for my tenants. The process was so easy from my mobile phone that I had to come here and leave a review. I could have cancelled within 7 days and it would have all been free, however I was so impressed with how easy and thorough it was that I decided to keep it. Just for the ease of use if you have rental units this is a great tool where you can create lease agreements on the fly and send from your mobile phone. Great product, great design and ease of use.

7 years ago

star star star star star_border

Dominick Pilli Woodbridge, VA

Monique H is truly a gem! She is the best customer service representative that I have ever had from any business, not just Law Depot. She took my frustration, settled it down, fixed my issues, trained me, walked me through items patiently, made sure I had it right, and helped me get my documents done and out on time. Then went and taught me necessary things I should know, but just didn’t. Truly amazing, and polite, courteous and knowledgeable, unlike me when I first called on 1/7/22

2 years ago

Reply from LawDepot

Hello Dominick,

Thank you for the feedback and we are glad Monique was able to assist you.

Regards,

Divine
Customer Support

Jan. 10th, 2022

star star star star star

Mary Arnold Centreville, MS

Monique was helpful and patient in guiding me (a non-teckie person) to the right site to do what I needed. Anticipated a problem printing my POA and she voluntered to email it to me so I could be sure and get it printed. Great service!

2 years ago

Reply from LawDepot

Hello Mary,

Thank you for the feedback. We will certainly let Monique know.
We appreciate you using our site. We are constantly updating our list of forms so visit us in the future for all your legal document needs.

Regards,

Divine
Customer Support

Jun. 14th, 2021

star star star star star

RONALD WHITE Gilbert, AZ

Monique H was very professional and thorough in answering our questions and emailed me the instructions promptly. I greatly appreciate her assistance and LawDepot.com for having a file full of documents that were made easy to fill out properly with timesaving directions on each page.

2 years ago

Reply from LawDepot

Hello Ronald,

Thank you for the feedback. We are happy to know Monique was able to assist you with your concern. We appreciate you using our site for all your legal document needs.

Regards,

Divine
Customer Support

May. 31st, 2021

star star star star star

Duane Figurski Algonquin, IL

I was having a little difficulty editing and save document as Pages but I had conversations with Monique and Lauren and they were a lot of help. I am quite pleased with Customer Service. I would recommend this to my friends and relative

3 years ago

Reply from LawDepot

Hello Duane,

Thank you for your feedback. We are happy to know Customer Service was able to assist you with your concern.

Regards,

Divine
Customer Support

Dec. 21st, 2020

star star star star star

Patricia Nelson Woodstock, GA

Since I am 80 years old and did not grow up with computers, I was struggling with the process, thankfully Monique H came to my rescue and walked me through everything. She was wonderful, so patient with me and I really did appreciate her help. Thank you so very much Monique!!!

3 years ago

Reply from LawDepot

Hello Patricia,

Thank you for your feedback. We are glad to know Monique was able to assist you with navigating our site.

Regards,

Divine
Customer Support

Jul. 1st, 2020

star star star star star

ORVIS BITTINGER ,

I came across LawDepot accidently and glad that I did. Completing the form was quite easy but I made a mistake at the end and had to call your customer service and I talked to Monique. She was very pleasant to converse, professional and helped me with my problem. With the help of Monique my problem was solved quite quickly.

3 years ago

Reply from LawDepot

Hello Orvis,

We appreciate your feedback. We are happy to know Monique was able to assist you with your concern.

Regards,

Divine
Customer Support

May. 25th, 2020

star star star star star

mary ishmon St Louis, MO

Monique was very helpful, patient, I must say I have never had anyone from any company that was as knowledgeable as she was . If everyone was like her this world would be a much better place. I would recommend law depot to any one if they were all like her

4 years ago

Reply from LawDepot

Hello Mary,

We appreciate your feedback. We are glad Monique was able to assist you with your concern.

Regards,

Divine
Customer Support

Jan. 28th, 2020

star star star star star

Ray Albuquerque, NM

easy to follow clear instructions. document met all of my expectations and needs. called customer service and talked to Monique H, she immediately knew the answer to my question and emailed me instructions on how to accomplish my task. Excellent customer service.

4 years ago

star star star star star

Christian Leonard Cyr

Exceeded all my expectations in incorporation of my business. Allison was very helpful in all matters. Their subscription is well worth the time you you will save typing up documents day in and day out for your business.(Incorporation only took three days)

4 years ago

star star star star star

Jeff Kent

I was in a rush and accidentally subscribed a new account under one of my emails when I already had a Law Depot subscription active. My rep Sukhada was fast and super responsive. Could not be happier with the product and the level of customer service.

4 years ago

star star star star star

Amy Pennington Golden, CO

A gentlemen was a big help to me one evening when I first got started. Then, as I got into it, Tina was a big help to me several times. I have a Microsoft 10 computer and learning it while doing the documents was a challenge for a 91 year old. I do appreciate the help. Thanks.

4 years ago

star star star star star

Corlie Jackson Galveston, TX

My experience with Monique was wonderful. She was friendly, understanding, competent and efficient. Made waiting for a human being worth the wait and technology not so frustrating. Her service has definitely made me reconsider keeping my subscription after the free trial.

4 years ago

star star star star star

john collington

This was my first time using Law Depot. It was easy to navigate and edit the excellent template. All in all the process took me 2 hours to complete and produce a well written, comprehensive and most importantly - just right - GSA.

5 years ago

star star star star star

Linda San Diego, CA

I was able to find the form I needed. I had forgotten that I had a previous account with LawDepot yet I was allowed to take advantage of the complimentary 7 day use of forms on the site. Monique was efficient, quick and most helpful! Thank you all.

5 years ago

star star star star star

Empress Boston, MA

The LIVE CHAT FEATURE IS GREAT! HOWEVER DURING THE FREE TRIAL PERIOD, documents PREVIEW NICELY, but when they are DOWNLOADED, there's a HUGE DRAFT WATERMARK ALL THE WAY THROUGH. For what? Please fix this. One should not have to go to customer service to send it CLEANLY.

5 years ago

star star star star star

Mark Schmidt Tustin, CA

Law Review was just what I needed to draft a purchase agreement as there online form is simple to fill in, edit and download. Divine was very helpful with what I needed to be able to download the agreement. Thank you Divine! Mark Schmidt

6 years ago

star star star star star

Cindy Novelle Tampa, FL

The customer service rep's at this company are first rate. Please know I am very impressed with the professional and personal manner I have been treated by both Monique and Janet at this company. I will sing this companies praises!!

6 years ago

star star_border star_border star_border star_border

Jakub Ferenčík Prague, 10

Bad customer service with unclear company policies that are irrevocable despite poor descriptions.

4 weeks ago Edited March 19, 2024

star star star star star

A SAV Toronto, ON

Monique H at Law Depot.ca is an amazing customer service rep. I love the service offered, it is priceless in terms on convenience and time savings. I highly recommend this company and trust them.

3 years ago

Reply from LawDepot

Hello A SAV,

Thank you for the review. We are glad Monique was able to assist you with your concern.

Regards,

Divine
Customer Support

Aug. 5th, 2020

star star star star star

Christina Ranson ,

Thank you so much for your understanding and professional service would definitely recommend to everyone and people who are in my unfortunate circumstances in this very SAD time in this Great Country

3 years ago

Reply from LawDepot

Hello Christina,

Thank you for your review. We appreciate you visiting our site.

Regards,

Divine
Customer Support

Jun. 23rd, 2020

star star star star star_border

Vivi

I love this site! I needed a contract but it is not something I need regularly in my business. This was a prefect find. Although I found a glitch while trying to update my already existing contract both Tina and Monique were able to help me in a most pleasant and understanding fashion.

4 years ago

Reply from LawDepot

Hello Vivi,

Thank you for your feedback. We are glad everything worked out for you and two of our customer service representatives were able to assist you with your concern.

Regards,

Divine
Customer Support

Jan. 28th, 2020

star star star star star

Tucson Wisewoman Tucson, AZ

Tina Helped me so much at my most trying time. She was patient and kind with me as I was trying to keep up with her. I couldn't expect more from any other Customer service advocate. Very Happy thank you.

4 years ago

Reply from LawDepot

Hello Tucson,

Thank you for your feedback. We are glad Tina was able to assist you with your concern.

Regards,

Divine
Customer Support

Jan. 28th, 2020

star star star star star

Sandra Trumann, AR

I had some questions after I created my Last Will and Testament today. Tina was very kind and exceptionally patient and helpful. I came away with an appreciation for your company and for the quality of service you provide.

4 years ago

star star star star_border star_border

McCullagh

Restricting users to the Country location where subscription is made is an outdated and flawed business model in a global economy. Extremely disappointed with this restriction of service. Payment is made by the person purchasing the service, the location of that person should be of no material interest. However, on a positive note, Agent support was good, speedy, accurate and to the point.

4 years ago

star star star star star

Edith S Michael Asheville, NC

As person helping older sister with rentals it is very nice to have assistance from Professional . We do not need monthly service but if we ever do it will certainly be with you.

5 years ago

star star star star star_border

Ginny Getty Shingle Springs, CA

Thank you to Monique - excellent customer service! I will, unfortunately, need to cancel my account with LawDepot at this time. I do not have time at the moment to carefully evaluate if this will meet my needs and I will cancel my automatic pmt. When I have the time, I will get involved again. Thank you for your time.

5 years ago

star star star star star

Gary Merin Pacific Grove, CA

I spoke with Monique H she was awesome, I could tell she knew what she was talking about. Answered all my questions. She has a great phone voice, I am a senior felt very comfortable with her.

5 years ago

star star star star star_border

Christine Tobias Honey Brook, PA

There should be a note that documents should be done on a computer, not a phone or tablet...that wasted a lot of my time trying to print. Divine was a great help when I did a chat session with her to get the document sent to me.

5 years ago

star star_border star_border star_border star_border

vanessa king Norfolk, VA

0 stars. I, along with COUNTLESS others fell victim to this predator of a “business”. After the free trial, no follow up emails ensued to remind the consumer of their purchase which would allow for cancellation. NOR were there follow up emails asking about consumer experience or satisfaction levels. It was as if this shady business counts upon the fact that we as humans have more things on our minds than to cancel a meaningless subscription. Especially if they do their due diligence in remaining sparce and not communicating with “clients”. If the owners look into my account usage, they’ll see that in the last 10 MONTHS, it would total to a whopping ZERO. So I have spent 330$ of my hard earned money, towards a corrupt company.

2 years ago

Reply from LawDepot

Hello,

To clarify, our trial offer is free for a one-week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account or accessing live chat or phone and we'll cancel it for you within the seven-day window. You also receive an email recapping the offer details and the date and time to cancel by appearing in the email. All of this information was given to you so you would have an informed decision about your purchase. Since you have not cancelled the subscription within your 7 day Free Trial window, therefore the charges on your card. Charges were also showing in your bank statement monthly which should also have been rectified if you had reached out to us than letting it go past 10 months. The fees are not based on usage. It is based on access at any time to create a document.

Thank you for your feedback. We will continue to work on our site to improve all areas of service.

Regards,

Divine
Customer Support

Jul. 19th, 2021

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Vil Elver Upper Marlboro, MD

I have nothing to add here that everyone else has not already said. Bait and switch 7 day trial with ZERO followup monthly emails indicating they are charging you. I only noticed this 6 months in, meaning I lost $200 to this shady company. They depend upon people not realising they are being charged monthly, or forgetting about ever signing up. I wonder how many thousands of dollars have been lost because they do not communicate their monthly charges for those who signed up for the free trial. Watch them now copy/paste the same response they give everyone else who has fallen for their deceptive practice, with no apologies for not sending monthly emails that charges are being issued.

2 years ago

Reply from LawDepot

Hello Vil,

I am sorry to hear about your frustration.

To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.

We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period.

I am sorry if you missed cancelling your subscription within the Trial Free for 1 week. All information was given to you so you would have an informed decision about your purchase.

The terms and conditions of the offer will govern any free trials. LawDepot® has no obligation to refund for free trials properly converted to paid product access.

Thank you for your feedback. We will continue to work on our site to improve all areas of service.

Regards,

Divine
Customer Support

Jun. 29th, 2021

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Katie Schoonover Allentown, PA

I used their site for a school project, I hit end trial and it did not go through I guess. I didn't realize that I was still getting charged $33 a month for something I never used after that (plus an international charge fee, cause why would they tell you that up front) When I reached out, the live chat woman told me no to a refund for the first month, so I called for a manager. She wrote me off completely and told me she couldn't tell what I did or didn't do with the website, which you can see how people access your site, I know the back end of a website ma'am. Then when I said I hit end free trial, she was like we can't see that, you must've done something wrong. Just very accusative, with little help. I am thankful for the one month refund, but I obviously didn't use the site and missed that I had gotten charged. Very annoyed with this site, don't use it.

2 years ago

Reply from LawDepot

Hello Katie,

I am sorry to hear about your frustration.

To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.

We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period.

The terms and conditions of the offer will govern any free trials. LawDepot® has no obligation to refund for free trials properly converted to paid product access.

Thank you for your feedback.

Regards,

Divine
Customer Support

Jun. 29th, 2021

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Julien B. Brossard, QC

Horrible experience The goal of the site is to get you to accept an autorenewal for monthly payments in the hope that you forget to cancel it afterwards. They say so in their policy and use it as leverage to keep your money. Even if you can prove that you didn't use the service they will never give you a refund. Please note the service is managed by sharks. No regards for their customers, they will try to rip off as many people as possible instead of trying to build customer loyalty through decent service. Be careful to micro-manage your account if you go ahead with this business. They think you just have time for that, very pretentious of them. Horrible experience,

2 years ago

Reply from LawDepot

Hello Julien,

I am sorry to hear if you deemed your experience with us a horrible experience.

The Conditions were posted before you selected the monthly subscription which started of as a Trial Free for 1 week.
The site states twice that it is a 1 week Free Trial renews to a monthly fee of $33.00 after the free week. Cancel anytime within the Free week, no obligations.
An email was sent out to you confirming the service you had ordered with the date and time of the renewal to a monthly subscription.
The email also includes the process of cancellation should you not wish to continue with the service to a monthly one.
Since the subscription was not cancelled within the free week reason for the charge on your card.

Unfortunately, no refunds will be processed for a Trial Subscription that has gone to a monthly service.

We appreciate your feedback.

Regards,

Divine
Customer Support

Apr. 27th, 2021

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Kate Sian Oldham, OLD

150 lighter due to card charges dating back months from this company due to a subscription I opted out of the same day I used it- absolute daylight robbery and I used one document. This scam company rely on your card details when you sign up so they can continue to take £29 a month for a service you used once in a day! I have only just noticed 6 months on - I feel sick 🤒 I did cancel the same day I used the service and your terms and conditions state the following: *We will refund subscriptions up to the value of £100.00 *Each document costs a maximum of £39.00 The footprint on this site shows I visited one time in August, yet you took the following payments £29.00 August September October November December = £145 for a document worth £39.00 How can it be £5.00 per month subscription yet £29.00 a month if you don't cancel the same week you start it? I suggest your "cancel" button failed me and you rely on this to build your equity to make your business profitable. I also want to know why you can retain a persons card details and not provide them with a receipt to their registered email so I would have seen this sooner! So I have paid over £100 for a document worth £39.00 I will be seeking legal advice on this as well as reporting you to your local trading standards office, just because it's legal does not make it any less of a scam - it's scandalous and disgusting! How do you people sleep at night.

3 years ago

Reply from LawDepot

Hello Kate,

Our records show that you initially signed up for a 7 day Free Trial Subscription.
As stated on the website twice, renews to a monthly fee of 29.00 GBP after trial ends.
We also sent you an email of the date and time to cancel by.
All of these information were given to you so you would have an informed decision of your purchase. Since there has been no cancellation on file within the trial period, therefore the charge on your card.

Your subscription has been cancelled on Dec 14, 2020.
A 29.00 GBP courtesy refund will be processed within 5 business days.

Regards,

Divine
Customer Support

Dec. 16th, 2020

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