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incfile.com

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59 User Reviews

5.0

Overall Score

LAST UPDATED: June 9th, 2020

Headquartered in Houston, Texas, incfile.com makes registering a company a simple and straightforward process. In addition to helping businesses get registered, incfile.com offers a full suite of startup services, such as banking and bookkeeping. 

Since its inception in 2004, incfile.com has assisted over 250,000 entrepreneurs and small business owners. Whether you’re starting an LLC, S Corp, C Corp, or other business entity, incfile.com’s mission is to provide you with a superior and modern experience. 

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The Good

  • Free LLC Filing
  • Business Resources and Tools
  • Company Transparency

Free LLC Filing

While most other companies in the industry often charge a filing fee and a state fee, incfile.com offers business owners free LLC filing. Keep in mind, however, that you will still have to pay the state fee. 

Additionally, all infile.com’s packages include a full year of registered agent service (a requirement for all LLCs), free business tax consultation, lifetime customer support, online access to incorporation documents, next business day processing, and more. 

Business Resources and Tools

Entering the business industry requires entrepreneurs to know every little detail about their company. To make this easier, incfile.com provides a list of the most popular business resources and tools available. Consumers will find state-by-state filing times and prices, ongoing filing and compliance requirements, state-by-state guides for forming an LLC, state-by-state guides to forming a corporation, complete details on registered agents and their function and more.

To find this information, consumers can visit incfile.com’s website and select the Learning Center tab. 

Company Transparency

incfile.com prides itself on dedicating time and effort to each of its clients. The company strives to keep clients up-to-date throughout the entire process and makes clients aware of any additional post-filing fees. 

The state you reside in will determine state fees. For example, according to incfile.com, Nevada has very “expensive fees that are due within a close proximity of an entity being filed.” 

The company strongly urges consumers to use its website to look up your state’s filing fees and any annual costs and requirements.

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The Bad

  • Mixed Reviews
  • Cancellation Policy

Mixed Reviews

There are a number of favorable reviews on BestCompany.com for incfile.com, but occasionally, consumers will come across a review that does not favor the company. 

The number one complaint of these negative reviews are about incfile.com’s customer service. Many consumers complained that they tried calling and emailing the company, but their messages went unanswered. 

However, several reviews praise the company for its customer service. 

Cancellation Policy

Incfile.com does not offer a 100 percent satisfaction guarantee (something many competitors do). Instead, incfile.com charges a $30 cancellation fee. 

Additionally, the company will only issue a refund if you request it before submitting your payment to the state (which is generally sent within 24 hours of placing an order).

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The Bottom Line

incfile.com is great for anyone looking to start a company on a strict budget. The company offers free filing (plus the state fee), and when compared to other companies in the industry, this is extremely affordable. However, this company may not be for you if you plan on relying heavily on incfile.com’s customer service (as several clients felt their questions and needs went unanswered). But overall, we recommend incfile.com for its LLC services.

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Star Rating

3.9

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59 Reviews

Review Breakdown

5 grade

69%

4 grade

3%

3 grade

2%

2 grade

0%

1 grade

25%

Sentiment Criteria

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LARRY B Venetia, PA

Overall the entire process was great with one exception, under no circumstances waste any money with their virtual address service. It is NOT a reliable mail service. Basically, they lease empty unused unstaffed office space, then have a courier come maybe once or twice a week to pick up mail strewn on the floor. Then its sent to Houston, TX, then if its important finally mailed back to you weeks later. NO way!!

1 year ago

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