LawDepot
3.6
4.3
Overall Score
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Andrew Wilsher Welland, ON
I spent $51 to get an error page then be told by support that all I signed up for was a free trial, EVEN though I have the information to prove I bought the product. I am going to have to do a charge back to get my money which I was hoping not to do.
$50 may not be a big amount to you but it is big enough to affect my lifestyle at the moment. I am really angry with the service provided so far. My file was just skimmed and then I am argued with that I didn't spend the money and I might've spent the money elsewhere, meanwhile I attached a screenshot to the case that specifically states "LawDepot" and showed up IMMEDIATELY after I attempted to push the payment through and ended up on the error page. I get immediate payment notifications as well.
Beyond disappointed. If I could give less than a start I would.
4 years ago
Reply from LawDepot
Hello Andrew,
Our records show that you only signed up for a Trial Free for 1 week on 4/15/2020.
Your Free Trial ends April 21, 2020 03:42 AM ET. Since you are still within the Trial, no charges were billed to you. I have just cancelled your subscription.
Thank you for using our site.
Regards,
Divine
Customer Support
Our records show that you only signed up for a Trial Free for 1 week on 4/15/2020.
Your Free Trial ends April 21, 2020 03:42 AM ET. Since you are still within the Trial, no charges were billed to you. I have just cancelled your subscription.
Thank you for using our site.
Regards,
Divine
Customer Support
Apr. 15th, 2020
Robert Hansen Tidewater, OR
I had a problem getting my doc. to print. I had a GREAT experience with the woman that helped me, she was so patient & stayed on the line until it printed. Thank you :)
4 years ago
Hilda
I came here to warn others and noticed 7 other reviews stating the same thing. There is something sneaky about the way this company signs up customers under the guise of a 'free trial' only to discover we are being billed automatically. I missed it and clearly I'm not the only one. You need to make it clearer when signing up customers for your so called 'free trial' that we are getting charged after 1 week. I see the responses from each complaint and I don't think it's good enough. The document I need was helpful but I have to admit I now feel scammed and will never use this site again or ever recommend it.
5 years ago
Reply from LawDepot
Hello Hilda,
I am sorry for the confusion we do state twice through the checkout process that it is a 1 Week Free Trail and will be $33/month after the trial ends. You can cancel anytime with on obligations
When we ask for a credit card there is a green box on the side stating if its free why are you asking for a credit card. We once again explain if you do not cancel it will automatically enroll you in a monthly subscription at $33/month. You can cancel anytime with on obligations
We then print the date and time to cancel your account on the bottom of your receipt. We also immediately send out an email recapping the offer details and in bold print letting you know the date and time cancel. We also include the link to click on to cancel and customer services number if there is any issues.
Regards,
Cynthia
Customer Support Manager
I am sorry for the confusion we do state twice through the checkout process that it is a 1 Week Free Trail and will be $33/month after the trial ends. You can cancel anytime with on obligations
When we ask for a credit card there is a green box on the side stating if its free why are you asking for a credit card. We once again explain if you do not cancel it will automatically enroll you in a monthly subscription at $33/month. You can cancel anytime with on obligations
We then print the date and time to cancel your account on the bottom of your receipt. We also immediately send out an email recapping the offer details and in bold print letting you know the date and time cancel. We also include the link to click on to cancel and customer services number if there is any issues.
Regards,
Cynthia
Customer Support Manager
Mar. 27th, 2019
Karen Whigham, GA
Monique was very helpful. She made sure I had a clear understanding on how to retrieve the documents that I needed. I sincerely thank Monique for doing an outstanding job.
5 years ago
William de Burgh Rancho Santa Fe, CA
Horrible company. I paid them for a document then I discovered three months later that they were billing my credit card monthly for a 33.00 fee. When I called them they indignantly told me that it was my fault for not canceling a monthly subscription. I informed them that I understood at the time that I had paid them for a one time service and I had no idea that they were going to keep charging me every month. The lady on the phone said she was too busy to deal with this, she would close my account and it was just tough that I did not know about the recurring monthly charge. She flat out refused to reimburse what they had charged.
5 years ago
Amrit Santa Clara, CA
One of those websites that scams you with their "free trial" and then gets you on their monthly subscription plan WITH NO SIGN OF IT. Only a sign-up email. They will tell you it was stated in the agreement and that it's your fault because you should have checked your statement, but there's something funny about this company. I've never experienced that before. They have a 118 return policy to save them from returning all your money when you realize that $33 is being taken from your account every month. I lost $429 to this company and they did absolutely nothing for me. I printed a free document with my trial on the first day, never logged in since and they still hit me with that sorry response. They were only willing to give me 4 out of 13 months worth of my money back. I hate companies that thrive on this sort of business model. Shady written all over it.
6 years ago Edited September 14, 2021
Reply from LawDepot
Hello,
I am sorry for the misunderstanding but our website does clearly state that we offered you a Trial Subscription. This trial stated that it was free for 1 week and would be $33/month after the trail ends and that it is your responsibility to cancel the trial.
We do inform you of this twice thought the check out process. The date and time to cancel your account is on the receipt for you to print out. We immediately you out an email stating the date and time to cancel to your email address. We follow that up with a second email on the 8th day after your trial ends to let you know that you now have a full account with us. Our phone number prints besides the charge on your statement every month and you can contact us at anytime.
Regards,
Cynthia Sawka
Customer Support Manager
I am sorry for the misunderstanding but our website does clearly state that we offered you a Trial Subscription. This trial stated that it was free for 1 week and would be $33/month after the trail ends and that it is your responsibility to cancel the trial.
We do inform you of this twice thought the check out process. The date and time to cancel your account is on the receipt for you to print out. We immediately you out an email stating the date and time to cancel to your email address. We follow that up with a second email on the 8th day after your trial ends to let you know that you now have a full account with us. Our phone number prints besides the charge on your statement every month and you can contact us at anytime.
Regards,
Cynthia Sawka
Customer Support Manager
Mar. 29th, 2018
Chris Town
It was easy to use but I'm just a little nervous about leaving it up to you to resend my password reset as it was taking too long but Devine was very helpful with the whole interaction. She's a keeper.
6 years ago
Daniel Boiani
It is utterly ridiculous to believe "do-it-yourself" forms can replace or reduce your need for actual legal advice. FULL DISCLOSURE: I am a family law lawyer with 25 years experience. To think that clients are led to believe they can prepare their own separation agreements and just get a lawyer to "sign off" is appalling and completely m,misrepresents what the process of family law and separation is all about. I strongly urge people to please please please consider investing in quality legal representation to prepare such an important agreement. Any decent lawyer will charge pretty much the same fee to give legal advice on a do-it-yourself document anyway. Just let the pro do it. You are way better off.
7 years ago
Marcin Bandurowski Southampton, ON
Just got off the phone with costumer support. Not a friendly bunch, it was hard to cancel the service and replace it with a year subscription. I been charged for two years monthly payment instead of the yearly subscription. The charge was $40 per month every month instead of $107 per year. Ask for a refund but the manager was not willing do anything better than last month only. Disappointed and will let my other colleagues that have recommend the service to stop using it.
2 years ago
Reply from LawDepot
Hello Marcin,
I am sorry to hear about your bad experience. It sounds like you have selected the Monthly Subscription for $40.95 per month until you cancel. I understand you want to upgrade to the Annual Service. However, we are not able to refund all charges of your Monthly Service for the last two years to compensate for your upgrade. The Annual Subscription and the Monthly Subscription are two different services. The Subscription options were posted on the license selection page and you were given the chance to select whichever works for you when you first signed up. If you say that you mistakenly selected the Monthly subscription, the monthly fees show in your bank statement and could have upgraded to the Annual Subscription before the charges reached two years.
A courtesy refund of $40.95 was processed. It should post back to your account in 5 business days. No further refunds will be processed.
We appreciate your feedback and thank you for using LawDepot.
Regards,
Divine
Customer Support
I am sorry to hear about your bad experience. It sounds like you have selected the Monthly Subscription for $40.95 per month until you cancel. I understand you want to upgrade to the Annual Service. However, we are not able to refund all charges of your Monthly Service for the last two years to compensate for your upgrade. The Annual Subscription and the Monthly Subscription are two different services. The Subscription options were posted on the license selection page and you were given the chance to select whichever works for you when you first signed up. If you say that you mistakenly selected the Monthly subscription, the monthly fees show in your bank statement and could have upgraded to the Annual Subscription before the charges reached two years.
A courtesy refund of $40.95 was processed. It should post back to your account in 5 business days. No further refunds will be processed.
We appreciate your feedback and thank you for using LawDepot.
Regards,
Divine
Customer Support
Apr. 8th, 2022
Review Source
Elizabeth Stuart Manchester, MAN
What an absolutely horrid company to deal with. I had an issue with a document that had corrupted and contacted the Customer Service team four times to try to get a resultion. Both the CS team members and the Customer Service Manager were absolutely dreadful. They were rude, patronising and unhelpful in the extreme. I invite you to listen back to my calls to understand how badly your staff dealt with me. Truly awful.
2 years ago
Reply from LawDepot
Hello Elizabeth,
Thank you for your feedback and my sincerest apologies for your experiences. We try our best to resolve all issues our customers experience. I will certainly review the calls and see where we can improve in our future customer interactions.
Regards,
Divine
Customer Support
Thank you for your feedback and my sincerest apologies for your experiences. We try our best to resolve all issues our customers experience. I will certainly review the calls and see where we can improve in our future customer interactions.
Regards,
Divine
Customer Support
Nov. 29th, 2021
Tauheedah Rasheed Oakley, CA
LawDepot is very confusing and misleading. They bombard the internet to hook you in with a free trial (7 days), which most people probably miss. If they think that their product is so great and that they have the BEST COMPANY then why not allow a little more time for us to figure things out? I would have given zero star, if possible. Best company.....NOT!!!
2 years ago
Reply from LawDepot
Hello,
Thank you for your feedback. I apologize if you feel we have not provided enough information regarding our 7 day trial offer.
To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period.
I appreciate your feedback and we'll continue to work on our web site to improve all areas of service.
Regards,
Divine
Customer Support
Thank you for your feedback. I apologize if you feel we have not provided enough information regarding our 7 day trial offer.
To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period.
I appreciate your feedback and we'll continue to work on our web site to improve all areas of service.
Regards,
Divine
Customer Support
Oct. 6th, 2021
Virginia Ninedorf Lenoir City, TN
Misleading on their payment information. It was easy to use. And I would have kept the service the entire year however due to the way they do business I will never be able to trust them or their documents. Worst customer experience! I needed a lot of documents and would have gladly paid their monthly fee. that they knowingly mislead folks into thinking they have. I had their service a whopping 3 minutes. and I won't be receiving my money back for a week and I'm a single mom with my mortgage due to come out.
2 years ago
Reply from LawDepot
Hello Virginia,
I am sorry to hear about your frustration. Our records show that you selected the 1 Year Pro Subscription for $107.88 full access to all documents we offer online for the entire year. All of the subscription details are posted on the license page for you to have a better understanding of the selections including prices. If this wasn't what you needed, A refund of $107.88 on Oct. 4, 2021, was processed and will post back in 5 business days to the same account that was billed. I am not clear on what the issue is about. Would you be able to give me a call at 1-855-231-8424 ext. 321 Monday to Friday 8 am-4 pm ET and look for Divine.
Thank you.
Regards,
Divine
Customer Support
I am sorry to hear about your frustration. Our records show that you selected the 1 Year Pro Subscription for $107.88 full access to all documents we offer online for the entire year. All of the subscription details are posted on the license page for you to have a better understanding of the selections including prices. If this wasn't what you needed, A refund of $107.88 on Oct. 4, 2021, was processed and will post back in 5 business days to the same account that was billed. I am not clear on what the issue is about. Would you be able to give me a call at 1-855-231-8424 ext. 321 Monday to Friday 8 am-4 pm ET and look for Divine.
Thank you.
Regards,
Divine
Customer Support
Oct. 4th, 2021
cassandra gullia Toronto, ON
I had cancelled my free trial, but I guess there was a glitch and so I got charged. I had not signed in or used this site, and yet when I emailed LawDepot to ask for the refund and cancellation of services they refused. I was not even sent an email that they are renewing the monthly subscription, I noticed it on my VISA statement. Sneaky in my opinion, not to mention that I CANCELLED and it did not get processed. Do NOT try the free trial, you will get tricked into a paid subscription!
2 years ago
Reply from LawDepot
Hello Cassandra,
I apologize if you feel we have not provided enough information regarding our 7 day trial offer.
Our trial offer is free for a one-week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account or accessing live chat or phone and we'll cancel it for you within the seven-day window. You also receive an email recapping the offer details and the date and time to cancel by appearing in the email.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven-day trial period.
LawDepot does not refuse any cancellation of a subscription. Refunds are subjected to the Terms of Use.
I appreciate your feedback and we'll continue to work on our website to improve all areas of service.
Regards,
Divine
Customer Support
I apologize if you feel we have not provided enough information regarding our 7 day trial offer.
Our trial offer is free for a one-week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account or accessing live chat or phone and we'll cancel it for you within the seven-day window. You also receive an email recapping the offer details and the date and time to cancel by appearing in the email.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven-day trial period.
LawDepot does not refuse any cancellation of a subscription. Refunds are subjected to the Terms of Use.
I appreciate your feedback and we'll continue to work on our website to improve all areas of service.
Regards,
Divine
Customer Support
Jul. 7th, 2021
Josh M Austin, TX
Monique H. is probably the worst customer service representative I've ever dealt with before across all companies.
She is condescending, doesn't listen to you, thinks she knows best, talks over you, has the tone of a kindergarten teacher speaking to the students, LIES about what you said on the phone call, and will NOT stop emailing me even though I have requested multiple times for this lady to STOP EMAILING ME. Yet, she continues to email me and gaslight me. This has been such a bizarre experience.
3 years ago
Reply from LawDepot
Hello Josh,
I am sorry for the bad experience you had with Monique.
All our calls are being recorded and it will be dealt with accordingly.
We appreciate your feedback and we will work hard to improve all areas of service.
Regards,
Divine
Customer support
I am sorry for the bad experience you had with Monique.
All our calls are being recorded and it will be dealt with accordingly.
We appreciate your feedback and we will work hard to improve all areas of service.
Regards,
Divine
Customer support
Mar. 30th, 2021
Jennifer Jones ,
BEWARE OF THIS COMPANY AND THEIR FREE TRIAL
I canceled this before the free trial was over. I found the service to be substandard and not very useful.
I subsequently found 2 charges on my bank statement. I had been charged despite canceling. I contacted the company requesting a refund. They have refused, despite the fact that I had not used or even logged in since the day I canceled.
I asked for verification that I had approved the payments and received nothing.
Very disreputable. Very dishonest.
3 years ago
Reply from LawDepot
Hello Jennifer,
I apologize if you feel we have not provided enough information regarding our 7 day trial offer.
To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period. If you had been billed, then the subscription was not cancelled at all.
Please contact Customer Support at 1-855-231-8424 Monday to Friday, 8am-7pm ET if you need more assistance.
Thank you for your feedback.
Regards,
Divine
Customer Support
I apologize if you feel we have not provided enough information regarding our 7 day trial offer.
To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period. If you had been billed, then the subscription was not cancelled at all.
Please contact Customer Support at 1-855-231-8424 Monday to Friday, 8am-7pm ET if you need more assistance.
Thank you for your feedback.
Regards,
Divine
Customer Support
Mar. 26th, 2021
Jose da Silva Port Colborne, ON
Not a very good experience with them. They are quick to charge your credit card but when you request a simple form such as an employment application for future employment with the company they give you the run around.
Here is the standard reply they give you.
As stated, LawDepot is constantly updating our document options, so please visit us again in the future for your legal needs. We have the Employment Contract, just not the Application.
3 years ago
Reply from LawDepot
Hello Joe,
Thank you for your feedback.
As you are already well aware of the site, those are the only documents we have available as of the moment.
I am sorry if you feel we have not given you the great experience you were expecting.
LawDepot® DOES NOT provide any legal advice nor create specific customized documents for each customer. Users of this web site should consult with their own lawyer for legal advice and assistance with creating a document which we do not currently have available on our site .
We appreciate your feedback and we will continue to work on our site to improve all areas of service.
Regards,
Divine
Customer Support
Thank you for your feedback.
As you are already well aware of the site, those are the only documents we have available as of the moment.
I am sorry if you feel we have not given you the great experience you were expecting.
LawDepot® DOES NOT provide any legal advice nor create specific customized documents for each customer. Users of this web site should consult with their own lawyer for legal advice and assistance with creating a document which we do not currently have available on our site .
We appreciate your feedback and we will continue to work on our site to improve all areas of service.
Regards,
Divine
Customer Support
Feb. 10th, 2021
Jean Haywood ,
Lauren was very polite, attentive and helpful in taking care of my problem. Prompt follow-up with email assistance as promised.
3 years ago
Reply from LawDepot
Hello Jean,
Thank you for your feedback. We are happy to know Lauren was able to assist you with your concern.
Regards,
Divine
Customer Support
Thank you for your feedback. We are happy to know Lauren was able to assist you with your concern.
Regards,
Divine
Customer Support
Sep. 15th, 2020
MAUREEN PONCELET DELSOLE Thorofare, NJ
SUPERB AND MAGNIFICENT! VERY HELPFUL! VERY PROFESSIONAL AND RETURNS CALLS QUICKLY, AND ALWAYS TRY TO GET THE CORRECT AND RIGHT ANSWERS! MPD
3 years ago
Reply from LawDepot
Hello Maureen,
We appreciate your feedback. We are glad we were able to assist you with your LawDepot inquiries.
Regards,
Divine
Customer Support
We appreciate your feedback. We are glad we were able to assist you with your LawDepot inquiries.
Regards,
Divine
Customer Support
Jul. 14th, 2020
Tiffany Suber Fairfax, VA
Monique was very helpful and prompt. The documents you provide, were what was needed for me to conduct business, and it was free. Thanks
3 years ago
Reply from LawDepot
Hello Tiffany,
Thank you for your review. We are glad Monique was able to assist you with your concern.
Regards,
Divine
Customer Support
Thank you for your review. We are glad Monique was able to assist you with your concern.
Regards,
Divine
Customer Support
Jun. 26th, 2020
Anna Frezza Greenwood, WI
Not sure how, or if, could retrieve my documents to complete them. Spoke to Monique today and was a pleasure to do so...an asset to your customer service!
3 years ago
Reply from LawDepot
Hello Anna,
Thank you for the review. We are glad Monique was able to assist you with your concern.
Regards,
Divine
Customer Support
Thank you for the review. We are glad Monique was able to assist you with your concern.
Regards,
Divine
Customer Support
May. 25th, 2020
Christine Allen Lexington, SC
Monique with Law Depot provided excellent customer service today. I give her 5 stars for her prompt and courteous service. Great Work!!
4 years ago
Reply from LawDepot
Hello Christine,
We appreciate your feedback. We are glad Monique was able to provide you great customer service.
Regards,
Divine
Customer Support
We appreciate your feedback. We are glad Monique was able to provide you great customer service.
Regards,
Divine
Customer Support
Mar. 4th, 2020
scott Bogatz Broomfield, CO
Lauren was a great communicator, highly professional, and kind.
She made it easy to work with your company. I will recommend Lawdepot to everyone!
4 years ago
Reply from LawDepot
Hello Scott,
We appreciate your feedback. We are glad Lauren was able to assist you with your concern.
Regards,
Divine
Customer Support
We appreciate your feedback. We are glad Lauren was able to assist you with your concern.
Regards,
Divine
Customer Support
Jan. 28th, 2020
Joe St Louis, MO
Great forms, even better customer service. Take a look at their form/contract catalog! Cynthia provided me excellent support. Thanks LAWDEPOT.COM!
4 years ago
Reply from LawDepot
Hello Joe,
We appreciate your feedback. Thank you for visiting our site.
We are constantly updating our document options, so please visit us again in the future for your document needs.
Regards,
Divine
Customer Support
We appreciate your feedback. Thank you for visiting our site.
We are constantly updating our document options, so please visit us again in the future for your document needs.
Regards,
Divine
Customer Support
Jan. 28th, 2020
Julie Farmington, MN
This website has been very difficult to use and will not recommend it to my business community. After completing my Lease Agreement, I found it necessary to edit several items. Monica was of no help to me as she insisted that I first describe to her each modification I made which would have been impossible for me to do. She sent me an email and abruptly ended our conversation before I received any assistance. My document is not professionally formatted and unusable. Your customer service is also not professional and usable.
4 years ago
Reply from LawDepot
Hello Julie,
I am sorry if you had difficulty using our site and for the bad experience. For changes to your answers, you can simply go back to the questionnaire and edit it from there. Ensure you accurately complete all the necessary fields. Once completed, it is a legal document. The answers you select and how you edit the document can potentially affect whether the form is legally enforceable and valid.
We appreciate your feedback and we'll continue to work on our web site to improve all areas of service.
Regards,
Divine
Customer Service
I am sorry if you had difficulty using our site and for the bad experience. For changes to your answers, you can simply go back to the questionnaire and edit it from there. Ensure you accurately complete all the necessary fields. Once completed, it is a legal document. The answers you select and how you edit the document can potentially affect whether the form is legally enforceable and valid.
We appreciate your feedback and we'll continue to work on our web site to improve all areas of service.
Regards,
Divine
Customer Service
Jan. 28th, 2020
Carolina De Guzman San Leandro, CA
These folks have been charging me months & I have used their services once on the free trial. They should be able to give customer’s refund and have ways of tracking customer if their web site was used or not. Instead they argue with you saying I should be able to cancel my subscription. Last time I will be using free trials to trick you in so they can charge you for the rest of your lives if you don’t cancel.Very rude Customer support never game me a chance to explain.
4 years ago
Reply from LawDepot
Hello Carolina, I am sorry for the confusion we do state twice through the checkout process that it is a 1 Week Free Trail and will be $33/month after the trial ends. You can cancel anytime with on obligations When we ask for a credit card there is a green box on the side stating if its free why are you asking for a credit card. We once again explain if you do not cancel it will automatically enroll you in a monthly subscription at $33/month. You can cancel anytime with on obligations We then print the date and time to cancel your account on the bottom of your receipt. We also immediately send out an email recapping the offer details and in bold print letting you know the date and time cancel. We also include the link to click on to cancel and customer services number if there is any issues. Regards, Cynthia Customer Support Manager
Jul. 25th, 2019
Eleanor Encinitas, CA
Monique you were most helpful. Kind and so patient and delightful to talk to. You helped me so much. Thank you for being there.
4 years ago
Catherine McLean
Janet was very helpful in assisting me to print off a copy of a lease . She emailed me a copy so I could print off from another device .
4 years ago
Ace Hollywood, FL
I give them on star because of their bait and switch marketing. They say you can create a FREE will but after you spend the time to create, you have to pay to actually download it. This is click-bait marketing essentially, is unethical and dirty. I wasted my time with them so now I'll invest a little more to expose the con company LawDepot. If they lie to get your business, do you think their products are worthy? Here's a tip... don't do any business with liars.
5 years ago
Reply from LawDepot
Hello Ace,
Thank you for your feedback. I apologize if you feel we have not provided enough information regarding our 7 day trial offer.
To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period.
Please let me know if I can be of further assistance. I appreciate your feedback and we'll continue to work on our web site to improve all areas of service.
Cynthia
Customer Support
Thank you for your feedback. I apologize if you feel we have not provided enough information regarding our 7 day trial offer.
To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period.
Please let me know if I can be of further assistance. I appreciate your feedback and we'll continue to work on our web site to improve all areas of service.
Cynthia
Customer Support
Apr. 3rd, 2019
Deborah MENAQUALE Bear, DE
It was very helpful. I spoke with Monique and she was so nice and caring. I can not say enough about how easy this made things. Thank You
5 years ago
SHUDH Hauppauge, NY
Used it for 2 months. Excellent website. MOST IMPORTANTLY IT TAKES A SECOND TO CANCEL THE SERVICE WITH A CLICK OF A BUTTON UNLIKE OTHER SERVICES.
5 years ago
Lauren
Valuable legal documents, but like everybody else has written on here they give you VERY LITTLE indication that they will be charging you after you sign up. I thought I entered my credit card information so that I could purchase the ONE legal document I printed off on my first day, turns out in the fine print of one email that was sent to my junk folder, did they inform me my trial would end in one week. The title of the website itself says "FREE LEGAL DOCUMENTS". DO NOT use this website, or at least make sure they're not charging you and cancel your free subscription right away.
5 years ago
Janet Lake Panasoffkee, FL
I made a mistake and accidentally chose the wrong option for the subscription. Monique was so helpful in helping ,e get my refund. Thanks Law Depot!
5 years ago
Jill Boca Raton, FL
This is just another one of those online scams! Purchase anything, even a one time purchase of a form, and they bill your card every month!!! I purchased a one time form, used my biz bank card right before we switched banks, and I come to find out that they kept hitting the account with fees, every month, each time racking up bank charges in our former account where we had not left a lot of funds after the switch!
If only these places did business honorably they would still make their money, instead of trickery and robbing people with ‘subscriptions’ we don’t want or need!!!
5 years ago
Reply from LawDepot
Hello,
To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period.
Once the account is cancelled we send a confirmation email stating that the account is cancelled and we do not bill after this time.
Regards,
Cynthia
Customer Support
To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period.
Once the account is cancelled we send a confirmation email stating that the account is cancelled and we do not bill after this time.
Regards,
Cynthia
Customer Support
Dec. 24th, 2018
Peggy A Davis Derby, KS
The process was simple but I had to get help with printing the documents so they didn't show "draft" on them. Don't know if this will happen every time or not.
5 years ago
Jennifer Fort Lauderdale, FL
The worst customer service i had the representative named Patricia which i actually called back to get her name she would not provide her name stated she don’t have based on my experience as a representative the only thing you don’t provide to a customer is your last name but name and Id is required. She laughed when i was talking to her and disconnected while i am talking. Call back got her again asked for a supervisor she refused and started yelling and disconnected again.
5 years ago
kim Parker, CO
The customer service from this company is disappointing!!!!! There is a representative by the name of Casandra that was unwilling to work with me, as a concerned consumer. I had to ask for her name no less than 5 times and she would not give it to me. Flat out told me, I was wrong and there was nothing she could do about it. No problem solving or customer service skills what so ever! Extremely frustrating! I would look elsewhere when considering a legal document company.
5 years ago Edited September 14, 2021
Reply from LawDepot
Hello Kim,
I thank you for taking the time to write this review so that I know what is going on with my customer service team.
I am sorry to hear that you had a bad customer experience with us. If you would like to contact me with your account information I can look into your matter for you and, pull the conversation you had with Cassandra so that we can do some coaching.
You can contact me Toll Free: +1 866.608.1020 Ext 337
Regards,
Cynthia
I thank you for taking the time to write this review so that I know what is going on with my customer service team.
I am sorry to hear that you had a bad customer experience with us. If you would like to contact me with your account information I can look into your matter for you and, pull the conversation you had with Cassandra so that we can do some coaching.
You can contact me Toll Free: +1 866.608.1020 Ext 337
Regards,
Cynthia
Jun. 27th, 2018
Dale
I highly commend Janet, the customer support, who quickly responded and addressed my billing concerns. Keep up the excellent work!
6 years ago
charles ahrens
I was disappointed that I could not save my business plan. I had it hand written and it still took 30min to complete. Unless the only thing you have is a name, they do not have a 10 minute option. Commend them for their capitalism, but they are neither easy, courteous nor helpful. Do not waste your time on this service, but do go to your local library, SCORE, SBDC or SBA office. Good luck in all your ventures and luck favors the prepared and hard working.
7 years ago
ArnieC MO
I download one document from them thinking it'll cost $33 and didn't realize I signed up for a subscription plan. 7 months later I messaged them for a refund and they said no refunds you used our service the whole time. Have a good day and ended the chat on me. Great service.
2 years ago
Reply from LawDepot
Hello Arnie,
Thank you for your feedback.
To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period.
If you have been billed for 7 months, it means you have not cancelled your subscription as we required. The terms and conditions of the offer will govern any free trials. LawDepot® has no obligation to refund for free trials properly converted to paid product access.
I appreciate your feedback and we'll continue to work on our web site to improve all areas of service.
Regards,
Divine
Customer Support
Thank you for your feedback.
To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period.
If you have been billed for 7 months, it means you have not cancelled your subscription as we required. The terms and conditions of the offer will govern any free trials. LawDepot® has no obligation to refund for free trials properly converted to paid product access.
I appreciate your feedback and we'll continue to work on our web site to improve all areas of service.
Regards,
Divine
Customer Support
Sep. 27th, 2021
Andrew Legon London, ENG
Charged me 4 times - amounting to around 120 pounds - despite me cancelling my free trial.
Tried to get in contact to see why and there's been radio silence.
Be very aware that they do not tell you when your free subscription is coming to an end either.
3 years ago
Reply from LawDepot
Hello Andrew,
I am sorry to hear that you had a bad experience on our site.
Our records indicate you initially signed up for a 7 day Free Trial Subscription on Aug 20, 2020.
As stated on the site twice, renews to a monthly fee of 29.00 GBP after the Free Trial week ends.
We sent you an email regarding your subscription including the date and time to cancel by and the process to cancel. Another email was also sent when your subscription has converted to a monthly service. All of these information were given to you so you would have an informed decision about your purchase.
Your subscription has only been Cancelled on 17 December 2020 05:23 PM which is 4 months after your Free Trial week is over.
There are 3 ways of contacting us. Through phone at 0800 014 8912 Mon-Fri 1pm - 10pm,
chat or email. I am not sure as to why you only got a radio silence when there are Customer Representatives who are always available to answer your call during support hours. There is no record that you had tried to reach out to us regarding your account.
A 4 months courtesy refund of 29.00 GBP per month has been approved and will post back to your account in 5 business days. Please check your inbox or spam folder for the confirmation email.
Regards,
Divine
Customer Support
I am sorry to hear that you had a bad experience on our site.
Our records indicate you initially signed up for a 7 day Free Trial Subscription on Aug 20, 2020.
As stated on the site twice, renews to a monthly fee of 29.00 GBP after the Free Trial week ends.
We sent you an email regarding your subscription including the date and time to cancel by and the process to cancel. Another email was also sent when your subscription has converted to a monthly service. All of these information were given to you so you would have an informed decision about your purchase.
Your subscription has only been Cancelled on 17 December 2020 05:23 PM which is 4 months after your Free Trial week is over.
There are 3 ways of contacting us. Through phone at 0800 014 8912 Mon-Fri 1pm - 10pm,
chat or email. I am not sure as to why you only got a radio silence when there are Customer Representatives who are always available to answer your call during support hours. There is no record that you had tried to reach out to us regarding your account.
A 4 months courtesy refund of 29.00 GBP per month has been approved and will post back to your account in 5 business days. Please check your inbox or spam folder for the confirmation email.
Regards,
Divine
Customer Support
Jan. 22nd, 2021
LC West Hartford, CT
I had a very pleasant, helpful, legal conversation/experience with Monique.
Thank you very much.
Sincerely,
Luda
3 years ago
Reply from LawDepot
Hello Luda,
Thank you for your review. We are glad to know Monique was able to assist you regarding our site.
Regards,
Divine
Customer Support
Thank you for your review. We are glad to know Monique was able to assist you regarding our site.
Regards,
Divine
Customer Support
Jul. 10th, 2020
Genesis Koussiafes Miami, FL
The customer service agent was able to send my request for a refund but one of their responses was a sassy remark with "??" Not appropriate, unprofessional, almost like a scam.
3 years ago
Reply from LawDepot
Hello Genesis,
LawDepot has been in the business since 2002 and an A+ Rating from the Better Business Bureau. I am sorry to hear about your bad experience. Thank you for your feedback. We'll continue to work on our web site to improve all areas of service.
Regards,
Divine
Customer Support
LawDepot has been in the business since 2002 and an A+ Rating from the Better Business Bureau. I am sorry to hear about your bad experience. Thank you for your feedback. We'll continue to work on our web site to improve all areas of service.
Regards,
Divine
Customer Support
Jul. 1st, 2020
Dog House ,
I have been asking for MONTHS to get my account fixed. I purchased a year and yet each time I try to create a document the app asks me to subscribe. I don't get why this is so difficult. I have paid till Feb21 and I can not use it.
3 years ago
Reply from LawDepot
Hello Dog House,
In order to assist you further, please provide one of the following:
- Email address associated with this account.
- Order number starting with LWS.
- First and last four digits of the credit card used for the purchase, name on the card and the date of purchase.
Once we receive the information, we will promptly assist you.
Regards,
Divine
Customer Support
In order to assist you further, please provide one of the following:
- Email address associated with this account.
- Order number starting with LWS.
- First and last four digits of the credit card used for the purchase, name on the card and the date of purchase.
Once we receive the information, we will promptly assist you.
Regards,
Divine
Customer Support
Jun. 25th, 2020
Grady's Market Investments Portland, OR
I was treated by my contact person with a professional experience like flying first class to Europe.
3 years ago Edited September 14, 2021
Reply from LawDepot
Hello,
We thank you for your feedback. We are glad Lauren was able to assist you with your concern.
Regards,
Divine
Customer Support
We thank you for your feedback. We are glad Lauren was able to assist you with your concern.
Regards,
Divine
Customer Support
Jun. 3rd, 2020
Stephanie B Charlottesville, VA
I misunderstood. Now I got it thanks that's what I needed to get my license. Thanks for the great work. Appreciate the clarification.
3 years ago
Reply from LawDepot
Hello Stephanie,
Thank you for your feedback. We appreciate you visiting our site.
Regards,
Divine
Customer Support
Thank you for your feedback. We appreciate you visiting our site.
Regards,
Divine
Customer Support
May. 29th, 2020
Carol Lewis Courtenay, BC
Tina F of Customer Support was COMPLETELY insensitive and dismissive of my complaint. When LAWDEPOT says you get ONE WEEK (7 days) FREE TRIAL, they really only mean SIX days and will collect their pound of flesh on day seven like starving men at a buffet. BE WARNED!
4 years ago
Reply from LawDepot
Hello Carol,
I am sorry to hear about your bad experience. To clarify, The 7 day Free Trial automatically starts on the day you sign up for it. A confirmation email was sent out to you stating the expiration date and time of the service. I appreciate your feedback and we'll continue to work on our web site to improve all areas of service.
Regards,
Divine
Customer Support
I am sorry to hear about your bad experience. To clarify, The 7 day Free Trial automatically starts on the day you sign up for it. A confirmation email was sent out to you stating the expiration date and time of the service. I appreciate your feedback and we'll continue to work on our web site to improve all areas of service.
Regards,
Divine
Customer Support
Apr. 15th, 2020
Carmita T Miami, FL
No questions asked. Request honored and move forward. Thank you LawDepot for your continued support.
4 years ago
Reply from LawDepot
Hello Carmita,
Thank you for your wonderful review and thank you for using Lawdepot.
Regards,
Divine
Customer Support
Thank you for your wonderful review and thank you for using Lawdepot.
Regards,
Divine
Customer Support
Mar. 27th, 2020
Katelyn Zwicker Sydney, NS
THIS COMPANY IS A SCAM. I've been billed monthly for 5 months @ $40.95. They never answered the question we asked in the first place. We've tried once to cancel and nothing has come of it. $200 for a scam that I can't cancel.. and probably more to come.
4 years ago
Reply from LawDepot
Hello Katelyn,
I am sorry to hear about your frustration.
Please contact me directly at 1-855-231-8424 ext 321 monday to friday at 8am-7pm ET.
I would like to take a look at your account and see what we can do to help you out.
Looking forward to hearing from you.
Regards,
Divine
Customer Support
I am sorry to hear about your frustration.
Please contact me directly at 1-855-231-8424 ext 321 monday to friday at 8am-7pm ET.
I would like to take a look at your account and see what we can do to help you out.
Looking forward to hearing from you.
Regards,
Divine
Customer Support
Mar. 13th, 2020
Shelbyehang Belleview, FL
Incredibly predatory business practice. Received no notice that I was being billed a monthly subscription, and when I called their customer service she hung up once I asked her if she considered this a predatory practice. Absolutely taking advantage of citizens who do not fully understand the law.
4 years ago
Reply from LawDepot
Hello Shelby,
Thank you for your feedback. I apologize if you feel we have not provided enough information regarding our 7 day trial offer.
To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period.
Please let me know if I can be of further assistance. I appreciate your feedback and we'll continue to work on our web site to improve all areas of service.
Regards,
Divine
Customer Support
Thank you for your feedback. I apologize if you feel we have not provided enough information regarding our 7 day trial offer.
To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period.
Please let me know if I can be of further assistance. I appreciate your feedback and we'll continue to work on our web site to improve all areas of service.
Regards,
Divine
Customer Support
Mar. 9th, 2020
Craig S Allen Salado, TX
Excellent looking vehicle lease document! Very Easy to Use and price beat the heck out of hiring an attorney! Thanks
4 years ago
Reply from LawDepot
Hello Craig,
We appreciate your feedback. Thank you for visiting our site.
We are constantly updating our document options, so please visit us again in the future for your document needs.
Regards,
Divine
Customer Support
We appreciate your feedback. Thank you for visiting our site.
We are constantly updating our document options, so please visit us again in the future for your document needs.
Regards,
Divine
Customer Support
Feb. 26th, 2020
