BestCompany.com is trying to work directly with this company to verify the accuracy of the information on this page. Thank you for your patience as we make sure we’re getting it right.
Are you a representative
of this company?Claim this Profile
Send2Fax is an online fax machine; its platform was developed by pioneers of the Internet fax industry who developed one of the first Internet-based fax platforms in 1994. Send2Fax, Inc. provides fax solutions for individuals and businesses through the seamless integration of facsimile technology and Internet technology.
When you sign up for Send2Fax you get the whole first month free of cost. Really free, there is no set-up or activation fee that you must buy in order to get started. There is no big, bulky fax machine required, just your PC and the internet. You receive your personal fax number with no cost for that first month. For your convenience, Send 2 Fax offers two different plans. The plans are:
It is not difficult to get out of the plans if they do not work for you. You can simply cancel it and there are no fees for cancelling a plan.
There is also a somewhat hidden storage fee. Send2Fax will store your sent and received faxes up to thirty days with no charge, but if you do not delete them by the time the thirty days rolls in there is a fee. Digging through website the knowledge that there is a fee was found, but the actual cost is not even disclosed on the website.
Most online faxing companies now have complete mobile functionality capabilities, but that is not one of Send2Fax's capabilities. This makes sending and receiving faxes much less convenient because you need a PC.
The highest allotment of pages per month is 350 pages in and out. A business could easily go over that amount in a month which would then result in a cost of 12 cents per page you send or receive. You must ensure that you are not going to go over the amount each month so that you do not have to pay for each page that comes in or goes out.
As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. See our How We Rank page for more information regarding our ranking algorithm.
All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify our review moderation team.
They are BEYOND horrible. I used this fax service for about 18 months. While using it, it worked fine, although their interface was very antiquated, it served its purpose. My true dissatisfaction came when I started getting spam faxes sent to my fax number. They were of no help in having these stopped, even after calling 2x. Several months later, I decided to cancel my account, it was a 3 month ordeal that FINALLY ended today (hopefully) after literally raising my voice at the customer service rep (who sounded either high or asleep in India). When you call their customer service, they either don't pick up at all (i.e. ringing for 20/+ min), or if they do, they tell you they can't complete the cancellation because their system is down. That's a complete lie - and after I raised my voice at the rep for 3 minutes, he finally moved forward with the cancellation. I have yet to receive the cancellation confirmation email that he swore he sent... hopefully I won't see their charge again next month so I don't need to go through with calling them again.
Called twice to cancel service and even after cancellation, continued to charge me. Their customer service is awful. There were multiple instances whereby faxes were not received into my email and were hung up in their system. Also, I received many faxes over the years that were not meant for me so the security of their system is also very questionable.
Half of the time outgoing faxes did not go through (no problem with other fax machines or software). Customer service is almost non-existence and incompetent when finally reached. They billed my credit card while suspended my account and when confronted, they said the contract said they can bill even if they product no or sub-par service. I cancelled my account and still they are billing my credit card.
This company has deceitful practice. They make it REALLY DIFFICULT to cancel your account. They make it appear like you can do it online by creating a service request. Then you don't hear from them and they keep billing your credit card. The only way to cancel is by calling customer service so if you are traveling overseas good luck to you. And when you finally get a hold of customer service they will keep you on the phone too long offering all sorts of products. Very annoying and zero customer service.
I have had Send 2 Fax for years and never had a problem until I tried to cancel. No prorate, can't talk with a supervisor. Did offer to cut the price to $2.95/month but I am so frustrated I am going to contact my credit card company and reverse their charge. Use the service with the full understanding that they will not make it easy to cancel.