- Internal viewer limitations
- Lack of high-powered integrations
- Over-page allotment fees
- Lack of demonstrations and other information
- Porting numbers
We did have some concerns about MyFax. These concerns stemmed from the acquisition of MyFax by j2 Global, as well as some functionality features of the MyFax service.
Internal Viewer Limitations
It is very good that MyFax comes with an internal viewer. The internal viewer is a tool that lets customers see their faxes without having to download them. However, the overall functionality of the internal viewer is very limited. During our research and phone-in, we found that you can only view one page of the fax before you have to download it. If the first page of the fax is the cover page, you are not going to be able to see the fax contents.
Lack of High-Powered Integrations
MyFax does offer Microsoft Outlook integration however, we weren't able to determine which platforms the current integration works on. We found that it works on Microsoft Office 2003 and 2007, but we couldn't find MyFax Outlook integration for newer versions of Office, especially for Apple.
In addition, we couldn't find additional document storage with third-party providers such as Dropbox, Google Drive, etc. We would like to see better third-party integrations included with this product. There is also not an Android app for this fax service at this time.
Over-Page Allotment Fees
The highest service level lets you send and receive 400 pages per month. In comparison to RingCentral, MyFax doesn't offer a very high page number allotment. You will be charged $.10 per page if you go over your monthly page limit. This can increase the cost overhead of using this faxing platform.
Lack of Demonstrations and Other Information
At its best, MyFax provides some basic information, such as a guided tour for the service. However, the guided tour only shows how you can integrate Outlook into the MyFax paradigm. We would like to see a powerful tutorial on how to check your page allotment, see your billing information, and check/send faxes. The information on the website is also a little bit outdated. The tour demonstrates the functionality of MyFax in an older version of Outlook. Also, we couldn't find the system specifications or download information for integrating MyFax into your edition of Outlook. Most of the demonstrations and information on their website hasn't been updated since 2010.
We are unsure about the ability to port numbers outside of the service if we chose to change our subscription to another provider. We saw some feedback online about this and we asked about this during our phone-in. Apparently, porting numbers outside of MyFax is a little bit difficult. Overall, we feel that the j2 Global acquisition of this company has left its pretty stellar record an artifact of the past.