MyFax

6.0

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MyFax is an Internet faxing service that has changed hands a few times over the years. They are an award-winning fax service. Many different businesses use them, ranging from small- to large-sized businesses.

The service was developed by Protus IP Solutions in 2009. As an alternative to traditional fax machines, more than 400,000 subscribers use the service. Every month, more than 20,000 customers try out MyFax. As of right now, MyFax is owned by a company called j2 Global Communications, the same company that owns and operates eFax. We also found out that MyFax was the recipient of the 2009 Internet Telephony Product of the Year Award.

We do have a warning to pass on about this product. After its acquisition by j2 Global Communications, we saw that the number of customer complaints increased, largely in response to the company’s sales and marketing practices.
 

The Good

  • A free fax number
  • Sending and receiving faxes
  • Mobile apps

We felt that MyFax offers good, basic faxing service for small- to large-sized businesses. We found that the prices are fair, the standard features are good, and the customer support is also pretty good. Here are the features that we liked with MyFax:

A Free Fax Number

With MyFax, you can select a toll-free or local fax number to send and receive faxes, at no extra cost. The website also offers a tool for letting you find your own fax number, seeing the numbers that are available. With the tool, we found that we could create vanity fax numbers, but no information was available for whether or not a vanity number cost any extra. On other websites, we didn't find a tool for selecting our ideal fax number.

Sending and Receiving Faxes

We found that MyFax lets you easily send and receive faxes. You can easily use Microsoft Outlook to send and receive faxes, as well as the MyFax website portal. You can also use the online portal to check your billing status, number of pages left to use during the month.

Mobile Apps

We did like that MyFax provides mobile apps for you to check your faxes, access your billing information, and more. We weren't able to see if you could add a digital signature with your phone's touch screen, but the app functionality overall was pretty good. We saw apps available for iOS and BlackBerry, but not Android. We would like to see an Android app in the future.

The Bad

  • Internal viewer limitations
  • Lack of high-powered integrations
  • Over-page allotment fees
  • Lack of demonstrations and other information
  • Porting numbers

We did have some concerns about MyFax. These concerns stemmed from the acquisition of MyFax by j2 Global, as well as some functionality features of the MyFax service.

Internal Viewer Limitations

It is very good that MyFax comes with an internal viewer. The internal viewer is a tool that lets customers see their faxes without having to download them. However, the overall functionality of the internal viewer is very limited. During our research and phone-in, we found that you can only view one page of the fax before you have to download it. If the first page of the fax is the cover page, you are not going to be able to see the fax contents.

Lack of High-Powered Integrations

MyFax does offer Microsoft Outlook integration however, we weren't able to determine which platforms the current integration works on. We found that it works on Microsoft Office 2003 and 2007, but we couldn't find MyFax Outlook integration for newer versions of Office, especially for Apple.

In addition, we couldn't find additional document storage with third-party providers such as Dropbox, Google Drive, etc. We would like to see better third-party integrations included with this product. There is also not an Android app for this fax service at this time.

Over-Page Allotment Fees

The highest service level lets you send and receive 400 pages per month. In comparison to RingCentral, MyFax doesn't offer a very high page number allotment. You will be charged $.10 per page if you go over your monthly page limit. This can increase the cost overhead of using this faxing platform.

Lack of Demonstrations and Other Information

At its best, MyFax provides some basic information, such as a guided tour for the service. However, the guided tour only shows how you can integrate Outlook into the MyFax paradigm. We would like to see a powerful tutorial on how to check your page allotment, see your billing information, and check/send faxes. The information on the website is also a little bit outdated. The tour demonstrates the functionality of MyFax in an older version of Outlook. Also, we couldn't find the system specifications or download information for integrating MyFax into your edition of Outlook. Most of the demonstrations and information on their website hasn't been updated since 2010.

Porting Numbers

We are unsure about the ability to port numbers outside of the service if we chose to change our subscription to another provider. We saw some feedback online about this and we asked about this during our phone-in. Apparently, porting numbers outside of MyFax is a little bit difficult. Overall, we feel that the j2 Global acquisition of this company has left its pretty stellar record an artifact of the past.

The Bottom Line

We're a little bit hesitant to recommend MyFax as a company right now because they haven't updated certain aspects of their website since 2010. Another thing that we noticed with this Internet fax service provider is that the stellar record before their buyout by j2 Global is that their previously outstanding customer support experience has been tarnished in recent years. They don't have good integrations for their fax solution and they don't even have an app in the Google store at this time.

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