Zoosk was founded in 2007 by two undergraduate students at Sharif University of Technology in Iran: Shayan Zadeh and Alex Mehr. Both Zadeh and Mehr later went on to further their education in the United States.
Today, Zoosk.com has over 40 million members worldwide, with more than 3 million messages sent per day. Unlike other dating apps and sites, Zoosk users can utilize their algorithm to find matches, or browse by preference. There is a free version of Zoosk available, and members can use this service easily on their mobile device by downloading Zoosk from the mobile app store. It is also available via Amazon and Facebook Apps.
Attention: Zoosk Time-Saver Consumer Review Summary
Positive Zoosk reviews (below) state that the online dating site is easy-to-use, reasonably secure, and a great way to meet locals in the area. However, the majority of user reviews reveal that customers aren't happy with the number of out-of-date profiles, fake accounts, and scammers on Zoosk. Other reported issues include subpar customer service, and how hard it is to cancel a premium membership or delete Zoosk accounts.
Keep reading to learn more about how this popular dating site works and what it costs, read Zoosk pros and cons, feedback from real users, or learn about better-ranking online dating alternatives. To better understand our review of this online dating platform, let's delve into the basics.
This online dating service is for singles across the world that are over the age of 18. It isn't a niche site, catering to a specific crowd.
Signing up for Zoosk doesn't take quite as long as some other online dating sites with in-depth personality questionnaires, like eHarmony, EliteSingles, and Match.com. It takes about 10 minutes. Either an email address or a Facebook account is required to register online.
Registration details include selecting your gender and gender preference. You have to choose one. However, bisexual members can contact customer support to get a second account setup at no additional cost, so you can access male and female singles while paying for just one subscription. Other required info includes the following:
Users have the option to signup with Facebook or Gmail authentication. If you sign up with Facebook, you can easily upload photos from your account.
Zoosk user account verification options include the following:
Zoosk profiles are pretty extensive compared to dating apps like Bumble. There is even an option to add a 1,500 character Story to your profile. You can also describe your perfect match or ideal date, 1,500 characters each.
At a minimum, you can take less than 10 minutes to set up your Zoosk profile. However, if you choose to add more details about yourself, it can take much longer.
The Zoosk dating platform offers a few different ways to find and connect with singles on your account, including the following:
The Carousel feature is similar to swiping on Tinder. You see the profile picture and age of a potential match. You get to select whether you are interested or not. When both parties have mutually 'liked' each other's profile, they will appear in your Connections, so that you can begin messaging. Rather than just swiping yes or no, you also have the option to either Star a profile or choose Maybe. In this section, you cannot view a member's full profile without paying coins or starting a subscription.
This section lets users flip through profiles of users that are active and online right now. If you want to immediately connect with people, this is your best bet. However, there are no location filters to set in this section.
This section lets users search through local singles, with lots of search filter options, including a geo radius of 3 to 100 miles. You can even save search parameters for easy access later.
Zoosk has a feature for paid subscribers called SmartPick, which evaluates your compatibility with other Zooskers. It uses Behavioral Matchmaking technology to learn from which profiles you like or pass on to streamline your match suggestions in the future. It also offers a survey to help you get more compatible matches.
Like most online dating platforms, Zoosk operates on a freemium model. Anyone can create a profile and get a taste of how the site works, and checkout Carousel, Online Now, Search, and SmartPick. You can send Smiles and Likes for free, but any other contact is going to cost you.
To send a message, read a message, chat, or access another premium feature, you need to use Zoosk Coins or pay to subscribe to the premium membership service.
Coins can be purchased by both free members and paid subscribers. Here's what they cost:
Zoosk coins can be used for a variety of features on the platform, including the following:
Coins can't be used to chat, send, or read messages. You still have to be a paid subscriber to access messaging and chat features.
If you want to send messages, chat, see the full profiles of users that have viewed you, or connect with SmartPickMatches, you need to be a paid member.
Customers looking to sign up for a Zoosk subscription can pay per month or choose between three-month, six-month, or annual subscription options.
|1-Month Membership||3-Month Membership||6-Month Membership||12-Month Membership|
|Cost Per Month Equivalent||$29.99 (Same)||$19.99||$12.49||$8.33|
Creating a Zoosk profile is relatively easy and only takes a few minutes (depending on how much information you give). The site asks for basic information such as height, gender, body type, children, education, religion, a few pictures, and other information to help members get better matches.
Each Zoosk member can input their interests and go into detail on what their ideal date would be. Each user has the option to verify their Zoosk profile with their social media accounts. This helps to improve their reputation on Zoosk.
The Zoosk mobile app also makes it easy to update any information and find potential matches. The dating app is available to download Zoosk in the app store for iOS devices Android devices.
Unlike many dating websites that it competes with, Zoosk's dating platform lets a person experience both major types of online dating in one service:
Zoosk's blog is filled with hundreds of articles about online dating. Members can read through the articles to get dating advice, learn how to stay safe while online dating, learn how to send and respond to messages, and find the latest dating studies. There are even articles about marriage and ways to make a long-term relationship last.
Zoosk has an entire success story page showing off the men and women who have used Zoosk and found love. The site shares the stories of couples who are currently in a long-term, serious relationship, married, or happily in love because of Zoosk.
While this isn't a dealbreaker for whether people should sign up for the site, it is nice to see couples who have braved the online dating world and found love.
Out of 80+ BestCompany reviews collected, the average Zoosk review rating is less than 1.5 stars out of five.
What are the biggest complaints that people have about this online dating service and app?
Additional common complaints include how difficult it is to delete your Zoosk account or cancel a premium membership and the excessive push for basic account members to make in-app purchases.
Online daters will have to sign up for one of Zoosk's monthly subscriptions to message, chat, see who's viewed them, and see Connections from SmartPick and Carousel.
While free members are able to see full profiles of other members in Online Now and Search, there isn't much more that you can do on Zoosk for free. The Zoosk free trial is merely for those looking to see how the site works and if it's right for them.
If you want to message anyone on the Zoosk app, you will need to become a premium member.
Zoosk members should know that subscriptions will automatically renew unless the account is canceled before the end of the subscription term.
In its Terms of Service, this dating website mentions that all fees and charges are nonrefundable and there are no refunds or credits for any partially used Paid Services (including partially used subscription periods) and Zoosk coin balances.
While users have a slew of Verification options to list their profile as verified, they should also be aware that Zoosk currently does not routinely screen registered users, inquire into the background of its users, attempt to verify information provided by its users or conduct criminal screenings of its users.
This isn't unique. It's pretty common in the online dating industry.
If you need help with something, there are only a few options outside of help articles and video tutorials. You can contact customer support through an on-site email form. A customer service hotline is not offered on-site. Additionally, live chat is not a contact option on this platform.
Not at encouraging. Messages I can't read to determine if it is genuine contact even though they took my money soon enough to be able to do exactly that. Useless search engine as no way to log profiles you may be interested in. I can't see how anyone will meet anyone on this site unless you are both extremely lucky. Just a hopeless and not genuine site is my conclusion after just 2 months.
I had to give them 5 stars because I found the love of my life from this site. We are still together since that first blind date January 2014. While everyone may not find their match this way, i had to share how this site has brought me more true love and joy than than ive ever felt in all my 45 years of life. Thank you thank you thank you.
At the Consumers Affairs website, Zoosk gets one 1 star out of 5 - people are very unhappy with their experience at Zoosk. Bad enough that the site doesn't work properly, let's scammers post there, contains ancient, out-of-date and non-members profiles, sends false positive results and wants you to PAY for any number of services that should be included (like at other dating sites)....the worst thing is their 'Auto Renew' policy. THEY DO NOT WARN YOU when it's time to renew and that they are going to do it. You find out after the fact and they REFUSE to give a refund! This is the business model of Fraud and Scam businesses. Ya, sure they put that condition in the fine print when you sign-up, but they know that most people will forget, and they are literally BANKING on that, so they don't warn you ahead of time. They just take your money.
I signed up for the service a few days ago. I realized i didn't want the service anymore. I called to ask for a refund and tgey denied me a refund. Thats a real rip off and i do Not want to use their service ever again because of their dumb policy. If im no longer using a service i paid for, my money should be refunded. I will gey in comtact with The Better Business Bureau.
I was new to online dating..was going to try it for $29.95 for 1 month Somehow I got charged $99.95 for 1 yr I called to report the mistake..they would not give a refund . I ended up paying 99.95 for coins..in which you can't even use to communicate with anyone who has messaged you. Customer service said I had 1800 coins...when I tried to use them . I was told I only had 352 left..OMG where did all the coins go ??? Customer service did not have an answer... Left feeling totally ripped off...and they get away with this...
They charged my card after I said I didn't auto renew. You can't contact them so I called pay pal. they gave them the money and zoosk closed my account. NO money No service.
I was charged twice in 4 days apart,Coin payments .Payment ! was for 180 coins I spent or wasted 30 and did not get Even a reply message.Four days later I made another coin payment 30 coins and a second payment was deducted from my direct debit account. have got nowhere or reply or help typing as to why can a debit charge for another180coins be taken This more than proves zoost cant be trusted with the power of card details.
Problem with zoosk is i waste my time looking at women who dont use the site. If people dont use the site within 7 days they shouldnt be visable.
I subscribed a year ago for their service. I felt it was okay, really only talked and met one person. Otherwise nobody else I reached out to was a paid member. Luckily, I was able to cancel before it renewed. Just like in the article, I paid for the service just to find the message I wanted to see was an automated. That left a bad taste.
Most of its fake, people have to pass your profile to browse. The app then alerts you that someone has viewed your profile, nope they just skipped by. So it can make a frequent browser look like they are interested by it saying they've viewed your profile 25 times in one day. Contact them and you can get a very abrupt reply. Another fake feature is the 'someone wants to meet you'. Wow really? They never viewed my profile, they never chatted, best of all they never knew I existed. Unfortunately you have to pay a lot of money to find out what a scam this site is. Don't waste your cash, use a free site.
I joined the South African site and so far only mostly met men who had fake I.D's, stolen profile pictures (although photo verified by Zoosk) who appeared on Pigbusters (Scammer site) and on Romancescammers.com. After a week's chatting and wanting to meet them they need to leave town. Then has a financial crisis and needs money. Tineye Reverse Image helped me a lot to Identify some of them. I am yet to meet a real person on site. Think twice before joining. There are better sites.
William R. Schlecht
Carousel doesn't allow user to Like someone after you have clicked on finding more about them. I then paid $20 (minimum amount) for "coins" to "unlock" carousel. I assumed this would allow this to fix this shortcoming. No fix. You click and this causes the person you are interested to vanish. No moniker. No search for monikers like match.com. Waste of money. The other match method provided is by way of unique matches where you CAN pull up info without losing out on the ability to communicate with the person. However, over time, out of 17-20 matches, 15-20 of them are the SAME matches.
KENNETH H KAISER
Zoosk starts out seemingly fine. Then it turns out they are shady and not trying to match you with anyone. They ignore your distance preference, showing you members 100 - 2000 miles away. They tell you someone viewed your profile when they swiped by it. If you start deleting members from the list of who viewed you that person gets notified that you viewed them so the same people you deleted are right back trying to talk to you. They have a thing they offer to put your account on hold so you can take a break and not get bothered and come back when you want but they don't tell you that your membership keeps rolling and when you get back you have no more paid membership it expired. You have to pay again. How shady is that? There is much more but no room here to tell it all. Otherwise just like other sites. A lot of women that just want attention and women who think they are hotter than they are really because of the ratio of men to women and even a troll feminist will get 50 messages a day from desperate men who would mate with a wombat if they could catch one. So they think they can be snotty and reject men that in real life they would need new underwear if he even smiled at her. I'm sure their are some real winners when it comes to the available men on that site also. So, same thing just shadier business practices than other dating sites.
I had a pretty good experience on Zoosk: I would give it a 10 if it were free, but other than it being paid I have no major complaints. I went on four dates in two months with women I met on the site, and I ended up dating one of them for a few months. I am now back on the site after a break. I love the photo verification feature: I only message with women who are photo verified (I didn't see this feature on Match, POF, or any of the other major sites) so I generally know I am not talking to scammers. I also like that it is very easy to cancel a subscription online without having to call.
The absolute worst of the many online dating services.I signed up after spotting, during their free trial, someone of interest in a nearby city because I had to join to email this person. Once they had my money (almost $80), that person in the nearby city did not appear anymore. They said that they couldn't control that. It was blatant misrepresentation and criminal deceit. Within the hour, I complained about the lies and got only response that I could cancel my account, but no refund. Since I was trapped I decided to see if the service had any merits, but the website is useless. Searches ignore the settings preferences that I set. There is no way to keep a list of any profile of interest except by actually contacting that person instantly. A simple way of being able to save profiles without contact is a no-brainer in my opinion. They have some sort of carousel BS that helps them match you. It is a farce. I received plenty of contacts from interested women, but even if I have deleted them they continue to appear in my contacted folder. They are immune from the law being based in Canada. I am going to spend every chance I get reporting and warning people about Zoosk. I have belonged to other services. This is the worst. Way past bordering on criminal misrepresentation.BEWARE I liked: Very little. I didn't like: Automatic billing of cc no refund on day 1 of service complaint. Plus I am confident that they sold my phone number and who knows what other data to telemarketers.
A way to get instant response from ZOOSK customer support! Signed up for free account. Discovered I was getting way to many emails a day, pushing me to pay money, pay money, pay money. I tried to stop the emails by using the unsubscribe listed at end of incoming emails. Nothing worked. I started looking for contact info on site. Nada. Finally I searched online for contact info to remove my account. Couldn't locate anyway to contact the people who run this site. Saw lots of complaints about this dating service. Thought thank goodness I didn't give them my cc info. This could have been so much worse. Still I was annoyed that I couldn't get anyone to remove my profile nor was there an easy to remove profile button anywhere to be found nor get anyone to even acknowledge me. So I figured I could at least have some free fun marketing of my annoyance. I was laughing creating this fictitional person. I changed my name on the site to "SiteEatsManure". The in my story 'about me' I listed my travails in trying to get removed. In the 'ideal first date' I wrote :'sitting in courtroom as judge handed down millions in awards for damages in the class action suit brought against Zoosk for being unable and totally unwilling to stop the harassment'. I then posted my favorite picture of Sophia Loren. Complete with subtitle including her name and the credits to Getty Library. To my total amazement within 30 minutes site came back approving my new online datesite name. My roommate who had listened to me complain and my resulting writeup about the problem thought my solution hysterical. I figured one might as well have fun. I never expected to get any response other than from more men I would never consider dating. Low and behold within a couple hours my sitename was disapproved. The following morning there were emails stating that "your updates were declined for not following Zoosk's guidelines" really!!! I cannot imagine why not. LMAO. Finally I got another email from Zoosk, low and behold a customer support person actually wrote back! (A HUMAN FINALLY CONTACTED ME VIA EMAIL!) which read we have removed your profile as requested! Hummmmm. I HAD NO WAY TO CONTACT ANYONE TO REQUEST THE REMOVAL OF MY NON-ACCOUNT! The entire funny (ok obnoxious) skit was manufactured to make it possible to laugh over these clowns. I wasn't expecting to actually be able to get the attention of anyone at the site! Much less have a customer support person contact me via email. At any rate. For those of you who haven't been able to get a word in edgewise nor even a contact link to a company that refuses any sort of email contact, try the way I did. At least creative answers to dating questions apparently gets their attention. Who the heck thinks up a paid dating site that disables any sort of email contact with any sort of customer support? I guess they are losing money and cannot afford customer support. Plus the suggested dates were disasters or many 'suggested' pics of same very attractive men from other sites using same pictures of men doing things I said I enjoyed! What rubbish! They are clearly marketing ads, not real life men searching for a partner and friend in life. Hey maybe they will use my pic of Sophia Loren as bait for the men!!!
Your such thief's! Your " buying coins option" is proof that what your company offers and what you really get are completely fake! Your company really messed up when you took photos from my FaceBook page and posted photos of a 15 yr. old girl without permission! What were you thinking?! Seemed your company was attempting to attract pedifiles. Surely you did not mistake a 15 year old girl with a 59 year old woman!? That particular little girl's daddy is a homicide detective, he is my son in law. And feels the internet is an aweful tool for children. I used to argue with him about it, but he proved me wrong. I am extremely careful with the internet now, your company made me aware how easy one little piece of information can really real havoc on a person. PEOPLE-be careful, very careful!
There is no way to change settings, cancel, or contact anyone. I have unsubscribed to email notifications multiple times but i continue to receive them.
The biggest rip off site. Even if you pay the membership they still want additional fees for finding out and contacting interested parties... No other site gigs you for additional money for standard services.
It was really bad! I was only scammed for money. Their is a lot of scammers on your site.
Useless search engine that does not allow the user to read key information on profiles of interest. Matched with people that live hundreds of miles away! Coin feature and the accumulation thereof is a huge waste of time and must be used to "unlock matched profiles". No way to screen potential matches. Not happy with this site at all.
Scam are on every site--but this site does well to encourage honesty and truthful dealing. The matching feature is not real. Of the people I was matched with not one showed interest in me, And they were all the most attractive women. I would give 7 out of 10 for this site.
Nobody real is ever online and the advertisments are misleading. I joined because the ads made it seem like women are looking for dates but in reality, there were no women looking for dates. The color scheme is bland and boring and modifications have to be done with the font so that it looks inviting.
Too pricey and no responses.
I understand its about making money but . .why should i keep paying for fake messages from shell accounts. If you do find a live person 98 % are gimmee girls looking for free ride free lunch or some other scam.... Not really worth your time
The site is a waste of time. Nobody responds, there are fake profiles, there profiles with photos that are adds, and the search option is horrible. I recommend another site.
The site was setup so that when you looked in your inbox at users that had viewed you, it showed them you viewed them, which was not true. Then when they checked theirs it showed you they viewed you. Sets up a indefinite loop of false views which is annoying. In addition I don't recall there being a way to tell if it was a subscribing member so as to avoid wasting time emailing someone that cannot reply without paying. If they are not paying, they are not serious.
I'm giving it a rating of 2-10 strictly because, I feel, especially in light of other websites, that it's behind in terms of communication. I've been looking for my special someone for quite a while now, and I've messaged hundreds of people, and with few reply. This could be me, I admit that. However, considering my failure rate, I would not be willing to pay to message, and receive a non-reply from most contacts. I do not use Zoosk because I can't at least communicate for free. Yes, I get it, it's a business and all. And honestly, if I was an employee with the company, I would think of an alternative. POF and OKC both allow for free communication, but hide features. I actually subscribed because I wanted the features. The benefit to Zoosk just doesn't, to me, seem worth my time. Match.com and Eharmony, despite their success, are not for me either because of the incurring cost. If I found my special someone on Zoosk, for free, I'd be willing to donate out of gratitude, and the goodness of my heart, but you can't build a business on gratitude. Others may feel differently.
I really did not like Zoosk. The website's layout, poor search engine, and critically limited user information was enough to make me realize it was a mistake right after I made my profile. I would recommend not wasting your money.
I really hate to dog a company online - I know that not everything works for everyone but I recently saw a zoosk commercial asking us to "rate" the site and I would like to speak my say. This is the worst of all worst dating sites I have ever used. Again, if it was just horrible, I would just move on, though to pay such a high rate to use the site and to not meet anyone was not good. Zoosk essentially has no filters for use: this means that anyone with a social media site (primarily facebook but even old myspace and zebo accounts) can get set up. It leaves endless empty shell accounts. There are to many profiles to really make sense of it, and at the end of the day, a lot of abuse on the site because it's easy for bots to hide. There is also what I believe to be paid "users" to keep people somewhat engaged though page "likes" and random "hi" messages. Everything about the site reeks of such sleaziness and it's a shame that they put so much into advertising though not into making a cool site. For the money, it's almost userous. I feel anyone wanting to use the site should be warned: I wouldn't waste your money. There are plenty of free dating sites and even paid sights that have put in the effort. Zoosk is taking advantage of the fact that people are lonely and looking for positive connection. This site needs to go out of business.
It seemed alright at first and I found much in common with many different women on the page. After some time though it was just a waiting game. Nobody ever responds to even the most simple messages and the whole search option is out of the question. Any time I have meet a woman online nothing ever came of it. Just seemed like a waste of my time and money. I should have gone with another site! Avoid by all means!!!
u need to make a free web site so u can tlk to them insted paying jst to tlk
My experience was the worst. The matches were awful. A lot of the women were rude, ill-mannered and very shallow. The date I did finally get was an absolute disaster. I think there is something seriously flawed with your algorithm. I don't see how it came up with that person for a match. The pricing plans were ridiculous and way to high for the value of the site. Why should I be gouged because I only want to try it out for a month. If I can't find a match in that time there really is no need to drag it out past that. Overall the site was a big disappointment and not worth the value. I do not recommend this site to friends.
Zoosk tried to push people on me that I told them I was not interested in. And many Zoosk women they think they are too good for themselves. VERY BAD EXPERIENCE