Zoosk has over 40 million members worldwide, with more than 3 million messages sent per day. Unlike other dating apps and sites, Zoosk users can utilize their algorithm to find matches, or browse by preference. Users are evenly split between males and females, providing you a great chance of finding your true love. There is a free version of Zoosk available, and members can use this service easily on their mobile device by downloading Zoosk from the mobile app store. It is also available via Amazon and Facebook Apps.

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Attention: Zoosk reviews reveal subpar customer service and other concerns. 

Positive Zoosk reviews (below) state that the online dating site is easy to use, reasonably secure, and a great way to meet locals in the area. However, the majority of user reviews reveal that customers aren't happy with the number of out-of-date profiles, fake accounts, and scammers on Zoosk. Other reported issues include subpar customer service and difficulty canceling a premium membership or deleting Zoosk accounts.

Keep reading to learn more about Zoosk pros and cons or read feedback from real users. 

The Good

  • Easy Profile Set Up
  • Match and Search Features
  • Dating Insights and Advice
  • Zoosk Couples

Easy Profile Set Up   

Signing up for Zoosk doesn't take quite as long as some other online dating sites with in-depth personality questionnaires, like eHarmony, EliteSingles, and Match.com. Either an email address or a Facebook account is required to register online. If you sign up with Facebook, you can easily upload a profile picture from your account. You can create a Zoosk profile in about 10 minutes (depending on how much information you give). 

The site asks for basic information such as height, gender, body type, children, education, religion, a few pictures, and other information to help members get better matches. There’s an option to add a 1,500 character story to your profile. You can also describe your perfect match or ideal date in 1,500 characters each.

Each Zoosk member can input their interests and go into detail on what their ideal date would be. Each user has the option to verify their Zoosk profile with their social media, either a Twitter or Facebook account. You can also use photo verification or verify your account with a cell phone number. This helps to improve  your reputation on Zoosk. 

The Zoosk mobile app also makes it easy to update any information and find potential matches. The dating app is available to download Zoosk in the app store for iOS devices Android devices.

Match and Search Features

Zoosk gives you plenty of options for interacting and matching with other users. Unlike many dating websites that it competes with, Zoosk's dating platform lets a person experience both major types of online dating in one service: scientific matchmaking based on an algorithm and location pairing for nearby matches. Zoosk members can also connect by searching for profiles using advanced filters, chatting with users online, and sorting profiles on carousel. 

Scientific Matching 

Zoosk has a premium feature called SmartPick, which evaluates your compatibility with other Zooskers. It uses Behavioral Matchmaking technology to learn from which profiles you like or pass on to streamline your match suggestions in the future. It also offers a survey to help you get more compatible matches. You will find your match suggestions in the SmartPick feature. 

Location Pairing 

This section lets users search through local singles, with lots of search filter options, including a geo radius of 3 to 100 miles. You can even save search parameters for easy access later. 

Filtered Searches

Users can search for matches with Zoosk’s advanced filters. Narrow down your search by height, gender, body type, children, smoking habits, education, religion. If you find a potential match, let them know you are interested by sending them a like, smile, or message.

Real-Time Interactions 

The “Online Now” feature allows you to chat with other users who are currently on the app. You don’t have to wait and wonder if someone will log back on and view your message. With the “Online Now” feature, you know you are connecting with an active user. 

Carousel Sorting 

The carousel feature is similar to the Tinder matching system. Users quickly determine their interest in another Zoosk member based on condensed profiles. You can select yes, no, or maybe on each profile. If you both get a mutual yes, you can start messaging one another. This is also one of the features that helps determine the SmartPick matches. 

Dating Insights and Advice

Zoosk's blog is filled with hundreds of articles about online dating. Members can read through the articles to get dating advice, learn how to stay safe while online dating, learn how to send and respond to messages, and find the latest dating studies. There are even articles about marriage and ways to make a long-term relationship last.

Zoosk Couples

Zoosk has an entire success story page showing off the men and women who have used Zoosk and found love. The site shares the stories of couples who are currently in a long-term, serious relationship, married, or happily in love because of Zoosk.

While this isn't a dealbreaker for whether people should sign up for the site, it is nice to see couples who have braved the online dating world and found love.

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The Bad

  • Consumer Complaints
  • Limited Virtual Dating Options
  • Pay to Message, Chat, and Use Other Features
  • Coin Costs and Limitations
  • Automatic Renewal
  • No Refunds
  • Does Not Attempt to Verify Information
  • No Customer Support Hotline

Consumer Complaints

Out of more than 80 BestCompany reviews collected, the average Zoosk review rating is less than 1.5 stars out of five.

What are the biggest complaints that people have about this online dating service and app?

  • Fake profile issues — Many people feel that Zoosk is littered with fake profiles and online scammers.
  • User experience — The dating site is mentioned several times as overly difficult to navigate.
  • Customer service — Several reviews report that Zoosk customer support is subpar at best.
  • Bait and switch messages — Many report that the platform is regularly sending bogus messages to get non-paying Zoosk free members to sign up for a paid membership.

Additional common complaints include how difficult it is to delete your Zoosk account or cancel a premium membership and the excessive push for basic account members to make in-app purchases.

Limited Virtual Dating Options

Zoosk does not partner with a video chat service. Competing online dating sites have a feature that allows you to set up a virtual date. This is a disadvantage for long-distance relationships or socially distanced dates.

Pay to Message, Chat, and Use Other Features

Customers looking to sign up for a Zoosk subscription can pay per month or choose between three-month or six-month subscription options. You will also need to pay an additional one-time activation fee when you upgrade to a paid Zoosk membership. 

Online daters will have to sign up for one of Zoosk's monthly subscriptions to message, chat, see who's viewed them, and see Connections from SmartPick and Carousel.

While free members can see full profiles of other members in Online Now and Search, there isn't much more that you can do on Zoosk for free. The Zoosk free trial is merely for those looking to see how the site works and if it's right for them.

If you want to message anyone on the Zoosk app, you will need to become a premium member.

Coin Costs and Limitations

Like most online dating platforms, Zoosk offers subscription plans and online currency purchases. Zoosk cost is comparable to other online paid dating platforms. 

Coins can be purchased by both free members and paid subscribers. Zoosk coins can be used for a variety of features on the platform, including the following:

  • Boost — Zoosk highlights your dating profile in search results, inbox messages, and other users' Carousel.
  • Unlock Carousel Matches — Unlock another member's profile, suggested to connect with users that have expressed interest in you. 
  • Buy Virtual Gifts — To show interest in another person and differentiate yourself from the crowd, you can use 10 to 100 coins to buy them a virtual gift. Gifts are basically cute little graphics of things like hearts, a gem, lips, a cupcake, a bouquet of flowers, and more.
  • Delivery Confirmations (for paid subscribers only) — Also known in the dating app world as “read receipts,” this option will let you know when another person has opened your chat message
  • Go Invisible — Pay to browse and view member profiles for 30 minutes without being shown in their Views list

Coins can't be used to chat, send, or read messages. You still have to be a paid subscriber to access messaging and chat features. While the coin feature provides users with unique upgrade options, this style of payment can end up adding a lot of frustration on the user side. Even after you upgrade, you will receive notifications to buy coins which could end up costing you a lot more than you originally budgeted. 

Automatic Renewal

Zoosk members should know that subscriptions will automatically renew unless the account is canceled before the end of the premium subscription term. This is typical of an online dating subscription but can catch users off guard if they are not anticipating the charge. 

No Refunds

In its Terms of Service, this dating website mentions that all charges are nonrefundable and there are no refunds or credits for any partially used Paid Services (including partially used subscription periods) and Zoosk coin balances.

Does Not Attempt to Verify Information

While users have a slew of Verification options to list their profile as verified, they should also be aware that Zoosk currently does not routinely screen registered users, inquire into the background of its users, attempt to verify information provided by its users or conduct criminal screenings of its users.

This isn't unique. It's pretty common in the online dating industry.

No Customer Support Hotline

If you need help with something, there are only a few options outside of help articles and video tutorials. You can contact customer support through an on-site email form. A customer service hotline is not offered on-site. Additionally, live chat is not a contact option on this platform.

The Bottom Line

People looking for a generic dating site with plenty of users can consider Zoosk as an option. Zoosk is a recognized name, and there are quite a few people who have found success using the site. Setting up a profile is easy and there are some good blog posts on how to navigate the world of online dating.

However, a significant number of consumer reviews reveal some issues with the service that daters might find troublesome. Many customers have a problem with the fact that the site only allows those with paid memberships to use any features. Other online dating sites usually have one or two free features for non-paying members, but Zoosk pretty much requires members to pay to message, chat, or anything else. Once purchasing a subscription, many members felt that it wasn't worth their time and money, as they thought there was a substantial number of scammers and fake profiles.

Overall, we recommend online daters find out more about Zoosk before signing up for a paid subscription and scroll down to read online reviews.

Have you tried out Zoosk in search of your perfect match? How did it go? Would you recommend this dating service to a friend? Let us know about your experience with a quick review below.

User Reviews

Star Rating

1.5
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103 Reviews

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MARIAN

January 26th, 2019 Beachwood, OH DETAILS arrow_drop_down
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Their system generated automated message that you respond to and gets no response is very disheartening when u are looking to communicate with that person Now I know why and that Carousel match it a joke I'm through with any online dating services especially ZOOSK I found someone but I never got to chat because of the additional cost It all about the mighty dollar and nothing is 'free''

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Stevie

January 21st, 2019 DETAILS arrow_drop_down
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Very bad dating app all about money and no support for issues! Recently my subscription cost me $239.98 Australian dollars for 6 months overcharged or a scam and then I had problems with chats or messages could not used them at all even asking for more money! I had submitted a number of complaints 20 -30 nothing happened to fix the issues had this problem also last year. My only option is to make a complaint to itunes for a full refund! Zoosk is about money and very poor on support!

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Calvin

January 17th, 2019 Stratham, NH DETAILS arrow_drop_down
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First off, I chuckled when I saw one of the pros mentioned of Zoosk is that it had an A+ rating from the BBB. Seriously? That's the best you can do? Anybody with a whimper of a pulse knows that BBB ratings are a complete farce in the year 2019. It amounts to as much as utilizing Wikipedia for your research project. Just the mention alone of Zoosk utilizing fake profiles to bait people into paying should be cause for a class action lawsuit. How can this be readily professed, yet your still going to give a halfway decent review to these scam artists? I had the same thing happen to me. Tried several different sites, and the one message I would always get, came within a day after I joined, from some attractive lady supposedly in my vicinity. But there was no way to read or respond without first forking over your cc info. Then she of course would not reply. Since then, no messages in a month from anybody, except those lame emoji/heart symbols from somebody 100 miles away, and often looks like Jabba the Hut. No coincidence. These guys, POF, and Match are all scams: specially if you are a guy. Get involved in your community: you'll be less lonely (I didn't feel so lonely until I used a site like Zoosk). Their bait and switch tactics and trying to get you to pay more for stuff needlessly is sleazy. And I've put two and two together to realize some other aspects don't add up: hence don't allow these con artists to think you are nearly the loser you think you are. I believe messages aren't often times even being delivered. For 100% certainty, Zoosk and its competitors are using decoys to sucker people into buying memberships. Three weeks was enough for me, thank you.

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Lynn

January 15th, 2019 Hollywood, FL DETAILS arrow_drop_down
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Terrible experience, zoosk has one of the most difficult websites to navigate, and I'm pretty tech savvy. The price they charge is for basics, all they seem to do is find new ways for you to give them more money. I receive tons of emails and could not figure out how to respond in addition to other features that just didn't make sense. I cancelled after 5 days... the charge hadn't even gone thru yet. When it did I called them and boy... worst customer service ever!! They could care less about what my issue was...all I kept hearing was I agreed to their terms and they have a no cancelation policy with refunds... 😳. the rep kept talking over me and could care less about how I felt. Most sites give a week trial, they would avoid these issues if they offered that too. Don't bother with Zoosk, you will have better luck without them!

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Kymberlee Yack

January 15th, 2019 Orem, UT DETAILS arrow_drop_down
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i've been using zoosk for awhile now and it is so fun! i love that it's been super safe and reliable so far, because online dating can be a little scary. but i totally trust these guys, i've had really good matches so far!

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Hailey Nilson

January 6th, 2019 Salt Lake City, UT DETAILS arrow_drop_down
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Zoosk is awesome! The site is simple and easy to uses. You always get thorough bios of the people you're interested in, and the quality of people I've met through the site is amazing.

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Luigi

January 3rd, 2019 DETAILS arrow_drop_down
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I have used other online dating sites such as Match.com and eHarmony in the past. They both provide good customer service in my opinion. Then I heard about Zoosk via email. What an absolutely horrible experience from an organizational and customer service perspective. It’s generous even giving Zoosk one star out of five. Buyers beware. They are a nightmare to deal with. I purchased a 6-month subscription around mid 2018. Just before my expiry in December 2018, Zoosk sent me an email offering me 25% if I renew. Along with the email, and just after my subscription expired, I also received notifications that people on Zoosk had sent me messages. So I bit and renewed again. Only to discover that I was charged the full amount for 6-months and the messages from these so called “people” appeared computer-generated? So I attempted to contact Zoosk on both the non-discounted price and the assumingly fake profiles out there. They informed me that I needed to pay by credit card (which I did via PayPal) and gave no answer to the seemingly “computer-generated” email messages received from potentially fake profiles. I then contacted PayPal to at least recover the 25% off ($19) --- which they did. About a week later, Zoosk emails me informing me that my subscription was cancelled, yet I paid for 6-months? So I called them. Zero help and wouldn’t even allow me to speak to a supervisor. Exact words from the customer service agent were: “I spoke to them and they do not want to speak to you. Your account has been blocked as it is our company policy to close an account when a dispute is raised via a 3rd party.” I then inquired that when I get my full refund via PayPal (for obvious reasons), what would stop me from re-joining Zoosk (just to see what he would say)? To which the agent responded, “Sir, you have every right to attempt to re-join, but there is no guarantee that our system will not pick it up and block you.” I’ll end by saying I simply wanted to be treated like a customer who has genuine concerns and honest questions. Why they chose to skate around the “real truth” and force me to gain mediation via PayPal is mind-boggling? Save you money folks and happy searching.

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DG

December 25th, 2018 DETAILS arrow_drop_down
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Scan site, profiles with contact information allowed. Zoosk blocks your account if you call them out on lies. Criminal activity, fake profiles...con artist!

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Hairlena

December 9th, 2018 Tucson, AZ DETAILS arrow_drop_down
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It is constantly asking for more money to talk to people and send you fake messages and likes its stupid .

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Abigail scoville

November 2nd, 2018 American Fork, UT DETAILS arrow_drop_down
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I downloaded this with very high hopes but they were crushed as I found that zoosk was very hard to navigate. I had no idea how to work the app and had to delete it after a few days out of pure confusion.

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cami harward

October 30th, 2018 American Fork, UT

I like zoosk but I haven't dated anyone from this website yet. There is a lot of people. I wish it had a few different choices of topics to choose from

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BILL

October 18th, 2018 Barnstead, NH DETAILS arrow_drop_down
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I have tried most other dating sites and came over to Zoosk hoping for a better experience. Like all dating sites, IMO women are looking for someone who does not exist and men don't want to "settle" so it is a swipe left and right experience with no communication. Zoosk force feeds views between folks who search and I believe that they fake match people trying to force communication. I receive views that are the same people every day, often for weeks on end. Trying to communicate to those people they say that they did not view me and are not interested and low and behold, they show up as viewing me the next day. When they show a "smartpick" you can click on that profile and it takes you to other profiles but never that profile. Once a profile is on the site, it stays there and one woman I know said that she quit Zoosk two years ago and has found a new husband when I told her that I saw her on the site. It seems as if Zoosk is run by an algorithm and that humans do not exist as they never answer emails. As an experiment, I clicked the heart on every single profile on daily matches, got 7 views and not one person commented back. I believe Zoosk is a scam.

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Dylan Findlay

August 28th, 2018 South Jordan, UT DETAILS arrow_drop_down
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Zoosk is a great dating website to meet people...But you can only communicate with paying customers unless one of you has a premium account. Too many people on here who don't have a subscription so you're basically just looking around.

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Mike

August 25th, 2018 Saint Paul, MN DETAILS arrow_drop_down
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I decided to try Zoosk out with the one month subscription. It took about the whole month to realize what they were up to, and how things worked. I met a few very nice ladies, and though no romantic connection, we are now friends, and communicate regularly. There are way to many notification emails, which got very annoying, and constant interruptions while browsing to buy coins... and so on! Read the other reviews here, 99% are accurate! My subscription expired, and suddenly Zoosk is sending emails that my account is “delinquent”, and that it won’t be renewed because of “non-payment”! Lol! By design,...... I used a prepaid card when I signed up, and made sure there weren’t any funds in it come auto renew time!! Oh, and I had “cancelled” the auto renew, guess what....... didn’t work.....! Don’t waste your money on Zoosk!

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Theresa Lopez

August 12th, 2018 Nanuet, NY DETAILS arrow_drop_down
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Zoosk uses every and any attempt at taking your money from the minute you sign up. You will first get a fake message from a random person, who you'll never hear back from. Even if you decide to waste money on a paid subscription, Zoosk falsely advertises as there is No way to be able to view other members' facebook or other 'supposedly linked accounts'. The only way you can talk to others, is if they are also paying customers. This greatly decreases the odds if you like someone who was smart enough not to waste their money. There is absolutely no way to contact them. Save hiring a private detective, which would be creepy. Zoosk does not ever delete older profiles, which makes things worse. Even if you live right outside NYC, and do not want to bother with an extra or a commute for dating, you will find there is only a tiny selection available at all in your area. Most of the results that show will be inactive accounts, prostitutes, and in some cases high school kids. It really is a waste of money, Zoosk will attempt to trap you into renewing your subscription unless you really do your homework to locate customer service and threaten lawyers. The sad thing is, Zoosk is supposedly better and is than many other sites such as match.com. If there was an option in which ALL members could be reachable until the said members decided to cancel and remove their profiles from view, it would truly make for a more marketable commodity. Yet seeing how Zoosk wants money at every corner, it will remain impossible to contact the woman you thought beautiful, unless you want to really be creepy and hire a private investigator. This leaves members feeling disillusioned and distrustful of the entire online dating services and sites, and more apt to stay single and go it alone.

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Don U

July 1st, 2018 Los Angeles, CA

After looking all over the Zoosk website I couldn’t find out what it actually cost for a subscription. I had to read and familiarize myself with all kinds of stuff regarding their site and how they do things, but nothing that told me “how much”. This type of concealing behavior, combined with a little too familiar and friendly tone, all while being pushy toward my actually becoming a member, is not something I want to take from a salesperson or a website. It can border on coming off as sociopathic. I decided they were impressing me quite the wrong way, and from a little I read about them from forums that look at dating services, I believe it would only get worse the more I got to know them and who they were. So, I’ve decided to skip them all together band to advise all others when reading their deceptive website: “Caveat Lector"

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GARY L MOORE

April 26th, 2018 Rockford, IL DETAILS arrow_drop_down
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I am an older guy and Zoosk is the best I have found, a large base of locals and tolerable management. If you go to Match, you better have some killer photos and write a great profile, they are qute the picky bunch. POF always seemed low end to me and membership seems stagnant. OK Cupid is a nice dating site, but membership is low in my area. I think you would do well on there if you were in Southern California. I also like the questions feature. Hope this helps.. good luck.

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douglas lodge

April 19th, 2018 Allentown, PA DETAILS arrow_drop_down
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Was a paid subscriber for 2 years and in that time only got to meet 2 woman, one that I had contacted and one who initially contacted me. needless to say neither worked out. I had a very nice honest and professional profile with current pics and had sent messages to a few hundred woman telling them that I liked their profile and was interested in chatting and if both parties felt mutual then meet them. Not one reply only much younger woman were interested. I am 54 and not in the least interested in a 20 year old. I have also been on other dating sites and know how to spot the fake profiles and sent Zoosk messages about this and proof of fake profiles, telling the to do a photo search on one of the sites that show known scammers and you would see the exact same photo on their site as in the fake zoos profile. needless to say nothing was done, I also noticed a few potential profiles that I was interested in and had even tried to contact but in my 2 years have never seen them online, many old profiles and maybe fake to get you interested in a subscription. I know that I myself would not pay for a subscription and never be online, something fishy on that on. I also had the site crash on my Mac computer and the only thing that i had got and saw when i logged in was a flashing heart, had contacted zoosk support before 5pm, no hours after that and was told to change my browser, sounds funny that it had worked a few weeks prior to that with no issues and with me not doing any updates at all. customer service is next to non existent and i had to use a cancel wizard to cancel my subscription. I still have my profile listed as i now keep getting email from them telling me someone has sent me a message, more then 15 of them in approx a month never got even half that in the 2 years that i was a member, sounds funny to me. I also thought that my profile should not be listed as i am no longer a member of this site. total scam if you ask me and the government should crack down on these rip off sites and close the bad ones down buyer beware

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Terry

March 4th, 2018 DETAILS arrow_drop_down
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It's horrible! Once you subscribe, they won't let you unsubscribe and they automatically charge you for a new term whenever the old one expires. You will waste either money or time trying to put an end to the madness.

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Jay

February 16th, 2018 DETAILS arrow_drop_down
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Not at encouraging. Messages I can't read to determine if it is genuine contact even though they took my money soon enough to be able to do exactly that. Useless search engine as no way to log profiles you may be interested in. I can't see how anyone will meet anyone on this site unless you are both extremely lucky. Just a hopeless and not genuine site is my conclusion after just 2 months.

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Kim

February 3rd, 2018 Eagle, ID DETAILS arrow_drop_down
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I had to give them 5 stars because I found the love of my life from this site. We are still together since that first blind date January 2014. While everyone may not find their match this way, i had to share how this site has brought me more true love and joy than than ive ever felt in all my 45 years of life. Thank you thank you thank you.

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Ken Wilson

January 31st, 2018 DETAILS arrow_drop_down
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At the Consumers Affairs website, Zoosk gets one 1 star out of 5 - people are very unhappy with their experience at Zoosk. Bad enough that the site doesn't work properly, let's scammers post there, contains ancient, out-of-date and non-members profiles, sends false positive results and wants you to PAY for any number of services that should be included (like at other dating sites)....the worst thing is their 'Auto Renew' policy. THEY DO NOT WARN YOU when it's time to renew and that they are going to do it. You find out after the fact and they REFUSE to give a refund! This is the business model of Fraud and Scam businesses. Ya, sure they put that condition in the fine print when you sign-up, but they know that most people will forget, and they are literally BANKING on that, so they don't warn you ahead of time. They just take your money.

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Kimberly King

January 26th, 2018 Baltimore, MD DETAILS arrow_drop_down
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I signed up for the service a few days ago. I realized i didn't want the service anymore. I called to ask for a refund and tgey denied me a refund. Thats a real rip off and i do Not want to use their service ever again because of their dumb policy. If im no longer using a service i paid for, my money should be refunded. I will gey in comtact with The Better Business Bureau.

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Debra

November 17th, 2017 Holliston, MA DETAILS arrow_drop_down
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I was new to online dating..was going to try it for $29.95 for 1 month Somehow I got charged $99.95 for 1 yr I called to report the mistake..they would not give a refund . I ended up paying 99.95 for coins..in which you can't even use to communicate with anyone who has messaged you. Customer service said I had 1800 coins...when I tried to use them . I was told I only had 352 left..OMG where did all the coins go ??? Customer service did not have an answer... Left feeling totally ripped off...and they get away with this...

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George

November 2nd, 2017 Williamstown, NJ DETAILS arrow_drop_down
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They charged my card after I said I didn't auto renew. You can't contact them so I called pay pal. they gave them the money and zoosk closed my account. NO money No service.

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JOHN Aslan

October 17th, 2017

I was charged twice in 4 days apart,Coin payments .Payment ! was for 180 coins I spent or wasted 30 and did not get Even a reply message.Four days later I made another coin payment 30 coins and a second payment was deducted from my direct debit account. have got nowhere or reply or help typing as to why can a debit charge for another180coins be taken This more than proves zoost cant be trusted with the power of card details.

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BRUCE SMITH

October 14th, 2017

Problem with zoosk is i waste my time looking at women who dont use the site. If people dont use the site within 7 days they shouldnt be visable.

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Michael Yester

October 11th, 2017 Greenville, NC

I subscribed a year ago for their service. I felt it was okay, really only talked and met one person. Otherwise nobody else I reached out to was a paid member. Luckily, I was able to cancel before it renewed. Just like in the article, I paid for the service just to find the message I wanted to see was an automated. That left a bad taste.

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Gareth

August 30th, 2017

Most of its fake, people have to pass your profile to browse. The app then alerts you that someone has viewed your profile, nope they just skipped by. So it can make a frequent browser look like they are interested by it saying they've viewed your profile 25 times in one day. Contact them and you can get a very abrupt reply. Another fake feature is the 'someone wants to meet you'. Wow really? They never viewed my profile, they never chatted, best of all they never knew I existed. Unfortunately you have to pay a lot of money to find out what a scam this site is. Don't waste your cash, use a free site.

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William R. Schlecht

August 14th, 2017

Carousel doesn't allow user to Like someone after you have clicked on finding more about them. I then paid $20 (minimum amount) for "coins" to "unlock" carousel. I assumed this would allow this to fix this shortcoming. No fix. You click and this causes the person you are interested to vanish. No moniker. No search for monikers like match.com. Waste of money. The other match method provided is by way of unique matches where you CAN pull up info without losing out on the ability to communicate with the person. However, over time, out of 17-20 matches, 15-20 of them are the SAME matches.

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Debbie Schneider

August 12th, 2017

I joined the South African site and so far only mostly met men who had fake I.D's, stolen profile pictures (although photo verified by Zoosk) who appeared on Pigbusters (Scammer site) and on Romancescammers.com. After a week's chatting and wanting to meet them they need to leave town. Then has a financial crisis and needs money. Tineye Reverse Image helped me a lot to Identify some of them. I am yet to meet a real person on site. Think twice before joining. There are better sites.

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KENNETH H KAISER

August 7th, 2017

Zoosk starts out seemingly fine. Then it turns out they are shady and not trying to match you with anyone. They ignore your distance preference, showing you members 100 - 2000 miles away. They tell you someone viewed your profile when they swiped by it. If you start deleting members from the list of who viewed you that person gets notified that you viewed them so the same people you deleted are right back trying to talk to you. They have a thing they offer to put your account on hold so you can take a break and not get bothered and come back when you want but they don't tell you that your membership keeps rolling and when you get back you have no more paid membership it expired. You have to pay again. How shady is that? There is much more but no room here to tell it all. Otherwise just like other sites. A lot of women that just want attention and women who think they are hotter than they are really because of the ratio of men to women and even a troll feminist will get 50 messages a day from desperate men who would mate with a wombat if they could catch one. So they think they can be snotty and reject men that in real life they would need new underwear if he even smiled at her. I'm sure their are some real winners when it comes to the available men on that site also. So, same thing just shadier business practices than other dating sites.

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MM

June 21st, 2017

I had a pretty good experience on Zoosk: I would give it a 10 if it were free, but other than it being paid I have no major complaints. I went on four dates in two months with women I met on the site, and I ended up dating one of them for a few months. I am now back on the site after a break. I love the photo verification feature: I only message with women who are photo verified (I didn't see this feature on Match, POF, or any of the other major sites) so I generally know I am not talking to scammers. I also like that it is very easy to cancel a subscription online without having to call.

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Lawrence Howell

April 15th, 2017 Seattle, WA

The absolute worst of the many online dating services.I signed up after spotting, during their free trial, someone of interest in a nearby city because I had to join to email this person. Once they had my money (almost $80), that person in the nearby city did not appear anymore. They said that they couldn't control that. It was blatant misrepresentation and criminal deceit. Within the hour, I complained about the lies and got only response that I could cancel my account, but no refund. Since I was trapped I decided to see if the service had any merits, but the website is useless. Searches ignore the settings preferences that I set. There is no way to keep a list of any profile of interest except by actually contacting that person instantly. A simple way of being able to save profiles without contact is a no-brainer in my opinion. They have some sort of carousel BS that helps them match you. It is a farce. I received plenty of contacts from interested women, but even if I have deleted them they continue to appear in my contacted folder. They are immune from the law being based in Canada. I am going to spend every chance I get reporting and warning people about Zoosk. I have belonged to other services. This is the worst. Way past bordering on criminal misrepresentation.BEWARE I liked: Very little. I didn't like: Automatic billing of cc no refund on day 1 of service complaint. Plus I am confident that they sold my phone number and who knows what other data to telemarketers.

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ContactZoosk

December 22nd, 2016

A way to get instant response from ZOOSK customer support! Signed up for free account. Discovered I was getting way to many emails a day, pushing me to pay money, pay money, pay money. I tried to stop the emails by using the unsubscribe listed at end of incoming emails. Nothing worked. I started looking for contact info on site. Nada. Finally I searched online for contact info to remove my account. Couldn't locate anyway to contact the people who run this site. Saw lots of complaints about this dating service. Thought thank goodness I didn't give them my cc info. This could have been so much worse. Still I was annoyed that I couldn't get anyone to remove my profile nor was there an easy to remove profile button anywhere to be found nor get anyone to even acknowledge me. So I figured I could at least have some free fun marketing of my annoyance. I was laughing creating this fictitional person. I changed my name on the site to "SiteEatsManure". The in my story 'about me' I listed my travails in trying to get removed. In the 'ideal first date' I wrote :'sitting in courtroom as judge handed down millions in awards for damages in the class action suit brought against Zoosk for being unable and totally unwilling to stop the harassment'. I then posted my favorite picture of Sophia Loren. Complete with subtitle including her name and the credits to Getty Library. To my total amazement within 30 minutes site came back approving my new online datesite name. My roommate who had listened to me complain and my resulting writeup about the problem thought my solution hysterical. I figured one might as well have fun. I never expected to get any response other than from more men I would never consider dating. Low and behold within a couple hours my sitename was disapproved. The following morning there were emails stating that "your updates were declined for not following Zoosk's guidelines" really!!! I cannot imagine why not. LMAO. Finally I got another email from Zoosk, low and behold a customer support person actually wrote back! (A HUMAN FINALLY CONTACTED ME VIA EMAIL!) which read we have removed your profile as requested! Hummmmm. I HAD NO WAY TO CONTACT ANYONE TO REQUEST THE REMOVAL OF MY NON-ACCOUNT! The entire funny (ok obnoxious) skit was manufactured to make it possible to laugh over these clowns. I wasn't expecting to actually be able to get the attention of anyone at the site! Much less have a customer support person contact me via email. At any rate. For those of you who haven't been able to get a word in edgewise nor even a contact link to a company that refuses any sort of email contact, try the way I did. At least creative answers to dating questions apparently gets their attention. Who the heck thinks up a paid dating site that disables any sort of email contact with any sort of customer support? I guess they are losing money and cannot afford customer support. Plus the suggested dates were disasters or many 'suggested' pics of same very attractive men from other sites using same pictures of men doing things I said I enjoyed! What rubbish! They are clearly marketing ads, not real life men searching for a partner and friend in life. Hey maybe they will use my pic of Sophia Loren as bait for the men!!!

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Sherry Pendleton

April 21st, 2016 Kansas City, MO

Your such thief's! Your " buying coins option" is proof that what your company offers and what you really get are completely fake! Your company really messed up when you took photos from my FaceBook page and posted photos of a 15 yr. old girl without permission! What were you thinking?! Seemed your company was attempting to attract pedifiles. Surely you did not mistake a 15 year old girl with a 59 year old woman!? That particular little girl's daddy is a homicide detective, he is my son in law. And feels the internet is an aweful tool for children. I used to argue with him about it, but he proved me wrong. I am extremely careful with the internet now, your company made me aware how easy one little piece of information can really real havoc on a person. PEOPLE-be careful, very careful!

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Jm

April 8th, 2016 Ringoes, NJ

There is no way to change settings, cancel, or contact anyone. I have unsubscribed to email notifications multiple times but i continue to receive them.

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larysa

December 15th, 2015 Owens Cross Roads, AL

The biggest rip off site. Even if you pay the membership they still want additional fees for finding out and contacting interested parties... No other site gigs you for additional money for standard services.

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manuel rosales

July 28th, 2015 Sioux City, IA

It was really bad! I was only scammed for money. Their is a lot of scammers on your site.

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T88

July 24th, 2015 Chicago, IL

Useless search engine that does not allow the user to read key information on profiles of interest. Matched with people that live hundreds of miles away! Coin feature and the accumulation thereof is a huge waste of time and must be used to "unlock matched profiles". No way to screen potential matches. Not happy with this site at all.

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Mark Wheeler

July 17th, 2015 Du Bois, PA

Scam are on every site--but this site does well to encourage honesty and truthful dealing. The matching feature is not real. Of the people I was matched with not one showed interest in me, And they were all the most attractive women. I would give 7 out of 10 for this site.

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Jonathan Wade

July 15th, 2015 Lanham, MD

Nobody real is ever online and the advertisments are misleading. I joined because the ads made it seem like women are looking for dates but in reality, there were no women looking for dates. The color scheme is bland and boring and modifications have to be done with the font so that it looks inviting.

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randy

July 13th, 2015 Richland Center, WI

I understand its about making money but . .why should i keep paying for fake messages from shell accounts. If you do find a live person 98 % are gimmee girls looking for free ride free lunch or some other scam.... Not really worth your time

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David Anderson

July 13th, 2015 TX

Too pricey and no responses.

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C

July 13th, 2015 Springfield, MO

I really hate to dog a company online - I know that not everything works for everyone but I recently saw a zoosk commercial asking us to "rate" the site and I would like to speak my say. This is the worst of all worst dating sites I have ever used. Again, if it was just horrible, I would just move on, though to pay such a high rate to use the site and to not meet anyone was not good. Zoosk essentially has no filters for use: this means that anyone with a social media site (primarily facebook but even old myspace and zebo accounts) can get set up. It leaves endless empty shell accounts. There are to many profiles to really make sense of it, and at the end of the day, a lot of abuse on the site because it's easy for bots to hide. There is also what I believe to be paid "users" to keep people somewhat engaged though page "likes" and random "hi" messages. Everything about the site reeks of such sleaziness and it's a shame that they put so much into advertising though not into making a cool site. For the money, it's almost userous. I feel anyone wanting to use the site should be warned: I wouldn't waste your money. There are plenty of free dating sites and even paid sights that have put in the effort. Zoosk is taking advantage of the fact that people are lonely and looking for positive connection. This site needs to go out of business.

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S.R.

July 13th, 2015 Corona, CA

I really did not like Zoosk. The website's layout, poor search engine, and critically limited user information was enough to make me realize it was a mistake right after I made my profile. I would recommend not wasting your money.

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N/A

July 12th, 2015 Front Royal, VA

I'm giving it a rating of 2-10 strictly because, I feel, especially in light of other websites, that it's behind in terms of communication. I've been looking for my special someone for quite a while now, and I've messaged hundreds of people, and with few reply. This could be me, I admit that. However, considering my failure rate, I would not be willing to pay to message, and receive a non-reply from most contacts. I do not use Zoosk because I can't at least communicate for free. Yes, I get it, it's a business and all. And honestly, if I was an employee with the company, I would think of an alternative. POF and OKC both allow for free communication, but hide features. I actually subscribed because I wanted the features. The benefit to Zoosk just doesn't, to me, seem worth my time. Match.com and Eharmony, despite their success, are not for me either because of the incurring cost. If I found my special someone on Zoosk, for free, I'd be willing to donate out of gratitude, and the goodness of my heart, but you can't build a business on gratitude. Others may feel differently.

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Rick

July 12th, 2015 Iowa City, IA

The site was setup so that when you looked in your inbox at users that had viewed you, it showed them you viewed them, which was not true. Then when they checked theirs it showed you they viewed you. Sets up a indefinite loop of false views which is annoying. In addition I don't recall there being a way to tell if it was a subscribing member so as to avoid wasting time emailing someone that cannot reply without paying. If they are not paying, they are not serious.

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Edgar

July 11th, 2015 Grand Rapids, MI

The site is a waste of time. Nobody responds, there are fake profiles, there profiles with photos that are adds, and the search option is horrible. I recommend another site.

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Ryan L

July 9th, 2015 Saint John, IN

It seemed alright at first and I found much in common with many different women on the page. After some time though it was just a waiting game. Nobody ever responds to even the most simple messages and the whole search option is out of the question. Any time I have meet a woman online nothing ever came of it. Just seemed like a waste of my time and money. I should have gone with another site! Avoid by all means!!!