The Identity Protection PIN tool on the IRS.gov site has been temporarily suspended-because it was recently hacked into. The tool provides retrieval of forgotten or lost IP PINs to users who want an extra layer of protection against identity theft.
But some users who received the IP PINs recently via the online tool learned that a thief had used their IP PIN to file tax returns in their name.
So now, for the moment, you cannot use the IRS's online function to retrieve your IP PIN; meanwhile, the IRS is investigating the hack.
The online tool attracts taxpayers who lost or forgot the six-digit IP PIN they were issued via snail mail. Despite the suspension of the tool, taxpayers are encouraged to file their returns without any qualms. The IP PINs purpose is to add additional protection to the user, but is not required to process a tax return.
Lesson learned: If you ever receive an IP PIN in the future...memorize it or write it down in hardcopy and keep in a safe place.
Tips from the IRS