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262 User Reviews
LAST UPDATED: September 10th, 2021

U-Haul Moving Services was co founded in 1945 by  L.S. Shoen and his wife, Anna Mary Carty Shoen. After World War ll this couple recognized the need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis. Today U-Haul trucks and trailers can be rented from over 15,000 independent dealers and more than 1,200 company-owned U-Haul Moving Centers.

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The Good

  • Moving Supplies and Moving Help 
  • One-Way Destination 
  • Low Price on In-Town Moves

Moving Supplies & Moving Help

U-Haul offers multiple moving supplies to make your move simple and easy. Also, U-Hauls is 100 percent buy-back of any unused U-Haul box, with receipt, at any U-Haul center nationwide. Some of the moving supplies U-Haul offers include the following:

  • Boxes
  • Covers and Bags
  • Moving and Lifting Tools
  • Rope and Tie Downs
  • Storage Solutions
  • Tape

If you need extra hands to speed up the process of moving you can request additional moving help:

  • Load/Unload
  • Pack/Unpack
  • Rental Truck Driving
  • Maid Services/Home Cleaning

One-Way Destination

Moving can be stressful and frustrating, especially when you do not have the right equipment to make the move fast and easy. U-haul is determined to help the customers by offering on-way destination moves. The hustle of driving a rented truck to its original location is eliminated by offering a specific drop-off location in the state where you have moved to.

Low Prices on In-Town Moves

U-Haul offers low prices on the moving trucks if you need to use them in the town where you live. Prices start as low as $19.95 with $0.69 per mile, but total cost is based on the size of the truck and how many miles you will be driving. Also, you have the option to pick extended days and miles rates if you need the truck for certain amount of days.

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The Bad

  • High Price on Between-State Moves
  • Restrictions on Ford Explorer

High Prices on Between-State Moves

Even though the prices on the U-Haul trucks are cheap for in-town movers, they are much higher if you need to move to a different state. Depending on where you are moving, the prices can range from $170 to $1,200 on a small truck, and up to $1,900 on the larger trucks.

Restrictions on Ford Explorer

If you decide to use U-Haul as your moving partner, you're required to enter the make, model, and year of the vehicle you'll be using if you'll be towing a trailer. If you say that you'll be towing with a Ford Explorer, you may receive a statement that restricts you from using any of the U-Haul equipment because of the excessive costs in defending lawsuits involving Ford Explorer towing combinations.

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The Bottom Line

U-Haul is a do-it yourself moving service that provides moving vehicles, as well as moving equipment, storage facilities and moving help. To make the process even easier you have the option to drop off the moving trucks in the location where you have moved to, even though you might have picked up that same truck somewhere else. If you are using moving trucks in the same town you live in the prices are affordable and customizable based on the days you need it for; however, if you need to moving trucks to move from one state to another the prices might go up to $1,900. Also, if you own Ford Explorer, you can not use their moving equipment because of the excessive costs in defending lawsuits involving Ford Explorer towing combinations.

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4.4

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262 Reviews

Review Breakdown

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60%

4 grade

28%

3 grade

6%

2 grade

2%

1 grade

4%

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Simone Harris

Customer service was decent, however, there was little flexibility available for the conditions surrounding renting a vehicle.

1 month ago

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JStel Grand Junction, CO

Make sure you keep your own U-Haul records near Boulder, CO! With three children in college away from home, you can't ask for any better idea than to supply a temporary storage option for their ever changing living situation! From apartment or dorms, you can count on U-Haul to supply you with a box that you may pack, store, and later unpack. The unfortunate part of this service (which we have counted on twice) is that the organization is quite weak in accountability, organization, and service. Our boxes have been lost two times with no record of box number or location of storage. Each time, causing great delay and burden with extremely poor customer service. In a different location (Fort Collins), we rented a truck to move our daughter. Each step of the process went perfectly: convenience, organization, service... excellent!

1 year ago

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Yanesezah Fenelon Delray Beach, FL

U-Haul is a good company to rent a truck for moving products. The company is reliable however very expensive. I believe the prices for rental are over priced.

4 months ago

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M N Kaysville, UT

I use U-Haul to get trucks and trailers for local transporting. They are super convenient and don't require a lot of planning. It frustrates me when I decline the insurance, and then they charge me anyway. I haven't had success getting those charges overturned.

1 year ago

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Sarah Russie Clearfield, UT

Not the highest quality, but pretty affordable. Trucks and moving vessels are not always in best condition. Customer service can be sketchy, at times. Wish they used fragrance free methods to keep cabs clean and non-musty, as the stuff they use carm irritate senses a lot

1 year ago

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Juan Beaver, PA

I use U hual because i have to. When I need to move or haul a car they are the only ones around to rent what i need. They never have the equipment i need at the location i request and they make me drive way out of the way for it.

1 year ago

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Sara S Tallahassee, FL

I have used U-Haul only once to transport my car about 8 hours away. The prices they charge to rent their equipment is pretty expensive but they are a trusted brand so it is worth the extra money. They have a lot of options to suite your needs- depending on if you need a small or large transportation vehicle.

1 year ago

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Juliann Mecham Managua, MN

I have had mixed experiences with U-Haul rentals. One time I ordered a truck before hand and when I went to go pick it up they didn’t have any available. Other times I did and it worked out great. Mixed feelings.

1 year ago

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chris Francom Houston, TX

The truck was clean and drove fine. The pickup and drop off location was convenient however they didn’t have the size I reserved and charged me more for the bigger truck even though I didn’t want/need the larger truck.

1 year ago

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Chase H Provo, UT

A necessary evil. Wish I had a truck. When you need to move and need the truck though, a good option. Don't buy the extra insurance if you don't need. Chances are, your auto insurance might already cover it.

3 years ago

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Ben Borsh ,

The last time I used a U-Haul trailer I blew a tire. I thought this may have been a one off. But, another person I know recently shared a similar experience.

1 year ago

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Mike Gourley Pleasant Grove, UT

When making reservations, trucks still aren’t available when you show up for time. Over booking is a huge problem. Prices are fair compared to competition.

1 year ago

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Karina Aguilar Managua, MN

when we moved we needed a reasonably priced hauling truck and uhaul was able to give us a great deal

1 year ago

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Hunter Brister Norcross, GA

U-Haul is a very reliable company and has great service; however, their trucks are not very nice to ride in.

1 year ago

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Kayla Bountiful, UT

Pretty good value when moving yourself. There for you if you have an issue with their equipment

1 year ago

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Chriz Vernal, UT

Competency low. Customer service low. Unsatisfactory.

3 years ago

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Paul Ashton Hollingworth Plumas Ntl Forest, CA

Great equipment, but the mileage fees are a bit expensive

4 years ago

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