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True Friends Moving Company

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9.5

Overall Score

Author: Kaitlyn Short

LAST UPDATED: December 11th, 2024

True Friends Moving Company is a locally owned business with a mission to make moving stress-free for its clients. Known for their exceptional customer service, they prioritize treating every customer with care and professionalism. From residential to commercial moves, their experienced team is dedicated to ensuring that all belongings are handled with precision and respect.

The company's commitment to punctuality and transparent communication sets them apart in the moving industry. They provide customized moving solutions to fit individual needs, offering a range of services that simplify the relocation process.

True Friends Moving Company places a strong emphasis on trust, creating a seamless moving experience by focusing on customer satisfaction and reliability. Their reputation for careful handling, efficient services, and friendly staff has earned them the trust of countless families and businesses, making them a preferred choice for those looking to relocate with peace of mind.

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The Good

  • Specialty Moving Services
  • Packing and Storage
  • Professional Movers

Specialty Moving Services

True Friends Moving Company offers a variety of specialized moving services designed to cater to different needs, providing flexibility, expertise, and care for every type of move. These services, which include in-home moving, apartment and condo relocations, corporate and employee transfers, and senior living transitions, are tailored to meet the unique challenges that each situation presents. Whether you’re relocating within your home or moving across town, True Friends focuses on delivering a seamless, stress-free experience for its customers, ensuring every item is treated with respect and care.

In-Home Moving

One of the standout offerings is in-home moving, a service tailored for individuals who need assistance rearranging furniture, organizing spaces, or moving heavy items. This service is particularly useful for homeowners redecorating or preparing for a renovation. True Friends’ movers are trained to handle large, delicate, or awkwardly shaped items with precision, minimizing the risk of damage to the belongings or the home. The convenience of this service allows homeowners to avoid the strain of moving heavy items themselves while ensuring everything is placed exactly where they want it, giving them peace of mind during home improvement projects.

Apartment and Condos

For those living in apartments and condos, True Friends understands the specific challenges associated with moving into or out of these spaces, including navigating stairs, elevators, narrow hallways, and tight corners. The team is experienced in overcoming these obstacles, ensuring that all belongings are safely moved without causing damage to the building or the items themselves. Whether you're moving from a high-rise condo or a multi-level apartment, True Friends Moving ensures that the process is smooth, stress-free, and compliant with any building management guidelines.

Corporate and Employee Relocation

Corporate and employee relocation is another specialty service offered by True Friends Moving Company, designed for businesses and employees undergoing transfers. This service includes everything from packing and logistics planning to transport and set-up at the new location. True Friends understands the need for a seamless transition in order to minimize downtime and disruption to work life. Their team works closely with both the company and employees to ensure the move is conducted efficiently and professionally, allowing businesses to focus on productivity while the logistics of relocation are expertly handled.

Senior Living Moves

True Friends also provides senior living moving services, a highly sensitive offering designed for elderly individuals transitioning to assisted living or retirement communities. Moving at this stage of life can be particularly emotional, and True Friends understands the importance of treating the process with empathy and care. Their team ensures that all personal belongings are carefully handled, and they work with both seniors and their families to make the transition as smooth and stress-free as possible. The movers are trained to provide extra attention to detail, ensuring that sentimental and valuable items are treated with the utmost respect.

Overall, the specialty services offered by True Friends Moving Company are designed to meet the diverse needs of their customers while providing an unmatched level of care and professionalism. Their focus on customer satisfaction, attention to detail, and ability to handle challenging moving scenarios make them a top choice for local moves, whether within the home or to a new apartment, corporate office, or senior living facility. True Friends takes pride in providing a trustworthy and seamless moving experience, allowing their clients to relax knowing that every aspect of their move is in capable hands.

Packing and Storage

True Friends Moving Company offers a range of packing services designed to streamline the moving process, ensuring that clients' belongings are packed safely and efficiently. Their experienced team takes special care with fragile and high-value items, utilizing premium materials like bubble wrap, packing paper, and sturdy boxes to protect valuables during transit. This full-service option relieves customers of the physical and time-consuming task of packing, allowing them to focus on other important aspects of their move.

One of the primary advantages of their packing service is the level of customization offered. Clients can opt for full-packing, where True Friends handles every item in the home, or partial-packing services, which may be ideal for those who only need assistance with specific items such as kitchenware or fragile collectibles. This flexible approach makes it easier for clients to choose a solution that fits both their needs and budget. For individuals who prefer to handle packing themselves but still require professional materials, True Friends also provides high-quality packing supplies available for purchase, such as boxes, tape, and padding.

True Friends also extends its expertise to provide secure storage solutions, a convenient option for those needing temporary storage between moves or during home renovations. Their storage facilities are clean, climate-controlled, and monitored to ensure the safety of stored items, offering peace of mind to clients. Whether customers need short-term or long-term storage, True Friends accommodates various needs, making the moving process more flexible. Together, the company's packing and storage services are designed to take the stress out of moving, offering both convenience and security to their clients.

Professional Movers

True Friends Moving Company’s professional moving teams are a standout feature of their service. Every team member undergoes rigorous training to ensure they have the skills and knowledge to handle belongings safely and efficiently. These movers are not just trained to move heavy items but are also taught how to disassemble and reassemble furniture, use protective materials to prevent damage, and optimize loading techniques for trucks. The emphasis on punctuality, friendly service, and attention to detail makes their moving teams reliable partners during what is often a stressful time.

Key benefits of True Friends Moving Company teams include:

  • Professional Training: Movers are trained to handle belongings with care, reducing the risk of damage.
  • Friendly and Courteous Service: The company places a strong emphasis on customer satisfaction, ensuring movers are respectful and attentive.
  • Efficiency: Movers work quickly without sacrificing the quality of service, ensuring that the move is completed in a timely manner.

Additionally, each move is overseen by a project manager, which guarantees coordination and problem-solving in real time, making for a seamless moving experience.

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The Bad

  • No International Moves
  • Not Always the Most Timely

No International Moves

The absence of international moving services at True Friends Moving Company can be a significant drawback for clients considering a move overseas. International relocations involve complex logistics, including customs regulations, international shipping methods, and varying import/export laws. Companies that offer these services typically have extensive networks and expertise to navigate these challenges efficiently. Without this capability, clients who require international moving may have to seek out additional providers, leading to potential miscommunication and fragmented service during a stressful time.

Moreover, the lack of international moving services limits True Friends Moving Company’s potential client base. Many customers prefer to have a single provider manage all aspects of their move, especially when it involves relocating to another country. A comprehensive moving solution often includes packing, shipping, customs clearance, and unpacking at the destination. By not offering international services, True Friends may miss out on opportunities to serve a broader audience, including businesses with employees relocating internationally or families moving abroad for work or education.

Lastly, the absence of international moving options can impact client perception and brand reputation. In an increasingly globalized world, clients often look for movers who can accommodate all their needs, from local to international. When potential customers see that True Friends Moving Company lacks international capabilities, they might perceive it as less versatile than competitors that offer a full suite of moving services. This perception could discourage prospective clients from choosing True Friends, particularly if they anticipate needing assistance with future moves that could extend beyond local or regional boundaries.

Not Always the Most Timely

True Friends Moving Company focuses on efficiency and customer satisfaction, typically completing moves in a timely manner. The exact duration can vary based on factors like the size of the move, distance, and specific services requested. Clients can expect a well-coordinated process, as the company emphasizes professional training and organization among its moving teams but there may be longer wait times than some of the competition. 

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The Bottom Line

True Friends Moving Company stands out for its commitment to customer satisfaction, a dedicated team of professionals, and a wide range of specialized services, including in-home moving, corporate relocations, and senior living transitions. Their experienced movers are trained to handle the unique challenges associated with each type of move, ensuring a smooth and efficient process. Additionally, their packing services provide clients with the option of having their belongings securely packed, reducing the stress often associated with moving.

However, prospective clients should be aware of certain limitations. One notable downside is the absence of international moving services, which can be a significant drawback for those relocating abroad. This could limit the company’s appeal to customers who require comprehensive moving solutions that span both domestic and international borders. Furthermore, while True Friends Moving Company is highly regarded for local moves, those seeking specialized services like vehicle transportation may need to look elsewhere.

Overall, True Friends Moving Company is a solid choice for local and regional moves, particularly for individuals and families seeking reliable and tailored moving solutions. Their focus on customer care and specialized offerings makes them a great option for anyone looking to simplify the moving process.

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What people are saying on Google

Rachel Lester

1 day ago

star star star star star
Chris and Riley’s crew were top notch. The whole process could not have gone smoother. The guys worked non stop for 10+ hours and the move in was up a hill and lots of stairs. They were careful with everything they touched & respectful with everything they said. Would 100% use them again (although I hope to not move again for 20+ yrs!)

Boar Lords

3 days ago

star star star star star
Michael and Corey were phenomenal. Thank you for your care, smarts, strength, and great jokes! You all made moving not bad ;-) Recommend to the fullest.

Jane Garrett

3 days ago

star star star star star
Our move was made much easier by Andrew and Riley, who worked tirelessly for 11 hours. They were polite and respectful, taking care not to break anything. They were patient when I realized I'd ask them to place something(s) in the wrong room. The move was easy to schedule and everything happened just as promised. I can highly recommend True Friends!

Trista White

3 days ago

star star star star star
I was relieved my TV wouldn't break in the transfer because these movers wrapped it professionally. The group showed up on schedule, and I moved to a new 1900-square-foot house in Madison.

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5.0

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18 Reviews

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Featured Review

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Travis Coffey

My move went very well with True Friends. Both gentlemen were outstanding and provided a great service. They were both very friendly, easy to work with, and took care of my belongings through the move. This move had me relocating from Nashville to Knoxville, TN. If I have to move in the future, I will definitely call True Friends!

3 weeks ago

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Kaye Harris

Excellent moving company. Movers were polite, professional, and efficient. I have hired them twice and each time I experienced the same professionalism, would definitely recommend.

2 weeks ago

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Judy Hamilton

This is the best company ever, I had got another company to move me they gave me a day and time but never showed up, so my daughter saw the aid for true friends moving company so I called them and when I tell you they were so professional they came when they said took very good care of my furniture made sure it was wrapped and delivered and set up, best company ever I will recommend them to anyone who is moving.

2 weeks ago

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Lenny Boyle

Being new to the Clarksville, it was a little difficult to find a reliable moving company. True Friends is that company. Their estimate was a great value , they came and unloaded our moving truck right on time and took within the estimate provided. They took great care in protecting the floors of my new home and did a great job assembling the few pieces of furniture that needed re-assembly. The folks were friendly asked good questions in advance about where things were going. Lastly and after many moves, most importantly they did a perfect job of leaving the walls ding free.

4 weeks ago

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Stephanie and Cody Bean

They did a good job moving the furniture that I needed moved. I can say I was skeptical because the guys were young but they did a god job and handled my items with care. The only down side was I felt a little pressured to tip my movers. Other than that they did a great job.

1 week ago

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Michael W

I liked the fact that I wouldn’t have to worry about when or how I was going to get my furniture moved to my new location.

1 day ago

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Penny Styles

We used this company twice. They show up, ready to go! Great attitudes & really hard workers. Prices are quite reasonable so we would hire them again.

1 week ago

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Lisa Aiken

The guys were always on time & worked very efficiently. They were very careful with all the furniture in storing it & then moving it when I was ready to move. I definitely recommend them! They were awesome!

2 weeks ago

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Chris Lee

From beginning to end the whole process went very smooth. Communication was consistent and the team went above and beyond even making an unexpected second trip and did it all with good spirits and attitude into the evening

4 weeks ago

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Aly Ross and Patti Leppo

I have used True Friends Moving two times and have had a very positive experience. The movers were hard-working and friendly.

1 week ago

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Robert Smith

The crew was very professional and handled my furniture with care. I would also like to mention they were they completed the move in a reasonable amount of time.

2 weeks ago

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Holly Plumlee

Friendly , Patient , on time, handled things professionally! Would definitely use them again The team works well together

3 weeks ago

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Ethan Overton

I didn’t think my headboard would make it, these guys got it up the stairs without a question. I would definetly use again.

4 weeks ago

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Todd And Lena Elkins

Friendly and easy to work with!! Very satisfied with the service.

1 day ago

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Desalyn Spencer

Great moving experience. Very professional and they made me feel like a TRUE FRIEND indeed. 😊

1 week ago

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Katie Perkins

Great company that will get back to you! Movers were nice and fast (but careful). Will use again!

2 weeks ago

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David Marcin and Stella Walker and Douglas A. Wise

Everything about the move went very smoothly and just as described

2 weeks ago

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Michelle Hollingsworth

Great experience! Furniture and boxes handled with care.

4 weeks ago