Wells Fargo Bank provides checking account and savings account services, credit cards, student loans, personal loans, business loans, reverse mortgage programs, and other banking products and financial services. Wells Fargo Home Mortgage, its mortgage lending division, finances home buying and home building nationwide.

The company offers several financing options for home buyers as well as existing mortgage refinancing services and home equity financing for homeowners. When you apply for a loan with Wells Fargo, you can track your application as well as current interest rates online as you wait for approval. Once you're approved, you can manage your mortgage account with enrollment in Wells Fargo Online using your bank's account number and routing number.

Wells Fargo mortgage reviews give the company 3.5/5 star ratings for trust, customer service, and value.

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The Good

  • New Construction Loans  
  • Low Down Payment Requirement  
  • Several Loan Options 
  • Home Equity Financing 
  • Convenience
  • Customer Service

New Construction Loans

Wells Fargo provides financing for new constructions. When you finance your new home building project through Wells Fargo, you work with a mortgage consultant and builder home financing team that specialize in new construction loans.

Additionally, the company’s Builder Best Extended Rate Lock program locks down a range of interest rate for up to 24 months on a number of loans, protecting you with a grace period during the construction process (for a fee) should rates skyrocket.

Low Down Payment Requirement

Borrowers have low down payment options with Wells Fargo. You can get a conventional fixed-rate mortgage with a down payment as low as 3 percent. Be aware that with a low down payment, you'll need to purchase mortgage insurance, which increases the loan cost and monthly payment. And, as always, eligibility is dependent upon loan amount, loan type, and property type.  

FHA (Federal Housing Administration) loans have low down payment options, too, with rates as low as 3.5 percent and you can often use a gift or grant for the down payment and closing costs. This, too, requires purchasing mortgage insurance. 

VA (Department of Veterans Affairs) loans offer low- and no-down payment options for eligible service members and veterans and unlike conventional and FHA low down payment loan requirements, you don't have to worry about mortgage insurance.  

Several Loan Options

Wells Fargo offers a wide variety of loan options, including 30-year, 20-year, and 15-year fixed rate mortgages, 5/1 ARM (adjustable-rate mortgages), 30-year fixed rate VA loans, and 30-year fixed rate FHA loans. In some cases, borrowers may be able to customize their loan. 

In addition, the company offers refinancing and funding to pay for repairs and renovations.  

Home Equity Financing

Wells Fargo offers home equity financing. Pairing a home equity line of credit with fixed-rate or adjustable-rate mortgages can give you payment flexibility. A home equity line of credit also has potential tax benefits: in some cases you can deduct the interest used to improve, buy, or build a home with home equity financing. 

Convenience

Wells Fargo makes it easy to apply for, access, and manage loan information and other account details from a computer, tablet, or smartphone with its online account system and mobile app. The mobile app is compatible with iOS and Android devices. While Wells Fargo has thousands of brick and mortar locations throughout the country, the home loan application can be completed in full online.  

Customer Service

In addition to the company’s online system and app, many customer reviews speak highly of customer service received. Customer service reps are described as being friendly and helpful people. Wells Fargo has an overall score of 3.5/5 stars for:

  • Value for your money
  • Quality of product or service
  • Customer service
  • Company trustworthiness

The Bad

  • Unknown Fees 

Unknown Fees 

Wells Fargo has not disclosed origination fee or other cost information on its corporate website.

Closing costs with any mortgage vary by loan amount, type, and location, but borrowers should check for and question fees that are not clearly explained by the lender. 

Similarly, interest rate and annual percentage rate (APR) will vary depending on the borrower's credit score, debt-to-income ratio, money set aside for a down payment, mortgage program chosen, and other individual financial factors. Make sure to discuss your loan options, including mortgage rates and all loan terms, in detail with your loan officer.

The Bottom Line

Wells Fargo is a top candidate for borrowers’ mortgage servicing needs, especially for a new construction loan in real estate thanks to the company’s Builder Rate Lock program. The company funds all major loan types, refinancing, and home equity products and services.

If you're already a Wells Fargo customer via a savings account, checking account, or credit card, it makes sense to at least look into Wells Fargo's mortgage options to see what rates you qualify for.

The company has experienced some negative press because of a fraud scandal and subsequent problems with the U.S. Federal Reserve in recent years. However, as questionable practices are being cleared up, the majority of Wells Fargo reviews from mortgage customers are positive.

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User Reviews

Star Rating

3.8
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171 Reviews

Review Breakdown

5 star
39%
4 star
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3 star
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2 star
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1 star
13%

Sentiment Criteria

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Greg M

February 14th, 2020 DETAILS arrow_drop_down
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Good bank to work with and very easy to communicate

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Eric Mc

February 7th, 2020 Hampstead, NC DETAILS arrow_drop_down
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During a seemingly easy loan, multiple times Wells Fargo gave me little to NO notice of underwriting changes to my loan. These changes were after deposits would be lost and FORCED me to go along with changes. The main issue was "they" could not understand how I could commute to another state and they refused to make my loan a PRIMARY RESIDENCE.... thus making it a second home loan ( even though I live there). It forced my interest rate up, deposit up, and PMI up...... I would have lost $2500 if I backed out so I was stuck. I WAS BASICALLY EXTORTED FOR MORE MONEY FOR NO REASON. I am in the process of refinancing the loan with a credit union..... as a primary residence !!!!!! DONT USE WELLS FARGO !!!!! EVER !!!!!!!

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Sue

January 30th, 2020 DETAILS arrow_drop_down
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No problems ever. Periodically they run programs where we use their credit card and have the bonus points applied to our mortgage.

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Patricia Hastings

January 16th, 2020 DETAILS arrow_drop_down
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It was fine nothing special our mortgage was sold to them so we just continued making our payments.

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Ron Thompson

January 16th, 2020 DETAILS arrow_drop_down
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they were able to give us a lower rate, when refinancing. We have had no problem.

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Robert Alfano

January 14th, 2020 Stephenson, VA DETAILS arrow_drop_down
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I don't have much experience with them. I bought a new construction home a little over 2 years ago with a mortgage from the builder. Before my first payment was due they sold the mortgage to Wells Fargo. Since then I make my payments each month with no issues.

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Yolanda Briganti

November 22nd, 2019 Riverton, UT DETAILS arrow_drop_down
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I have had a home loan with Wells Fargo for years. Their site was easy to navigate. The automatic payment went smoothly. I didn't have any issues with the loan.

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Dissatisfied Billy

September 12th, 2019 Pensacola, FL DETAILS arrow_drop_down
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I have been a Wells Fargo banking customer for many years. Last year, I was interested in purchasing in a new development on an island in the Chesapeake. As I was in the developers' office, a Wells Fargo mortgage rep who was there at the time introduced himself, and to make a long story short, wrote my mortgage, took my money, and smiled alot. Then I lost a new construction contract because my existing home didn't sell within the contingency period. No big deal, right? I got my money back from the developer, no problem. But Wells Fargo kept my $3400 for "lock-in and associated fees". The only thing I ever got back was a Dear Idiot letter from the Wells Fargo rep who explained why I would never see my money again. So fast forward a couple of mortgage applications later. Nobody has since charged me A SINGLE PENNY for an unexecuted closing on a mortgage except for unrecoup'able expenses like an appraisal or an inspection. And no one else including Nationstar and some local regional originators have asked me for $2700 to lock in a rate. Basically, Wells Fargo are pirates and if you choose to do business with them you are dealing with predatory criminals who will take you for whatever money they can shake out of your pockets.

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kristin Gneiting

September 9th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
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Did my home loan through Wells Fargo. They didn't have a ton of hoops to jump through and it was quick and easy. They gave me a great rate and it closed on time and I was able to move into a home that I love with the great feeling that I was set for the long haul.

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Mallie M Evans

September 4th, 2019 Buda, TX DETAILS arrow_drop_down
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The only reason I'm giving Wells Fargo a 1 star is because I cannot proceed through the rating site with no stars. The home mortgage section is HORRIBLE!!! No communication, lack of customer service and nobody can tell you anything even though they are looking at your file. We apply for a new mortgage (selling our home and trying to purchase another), filled out the paperwork, provide all documents, etc. We get initial contact from the mortgage section congratulating us on the preapproval (per letter) and the employee spoke to us about our loan and process only to get NO customer service from that time forward. We have left messages and e-mails only to get ZERO communication back. You should be ashamed to have people like this represent your organization. We have been loyal customers of Wells Fargo for over 15 years (banking / loans / financing of home and refinancing of home). Needless to say, we are going with a different lender and once all transactions are done we will be closing out all of our accounts with Wells Fargo and taking our money and business elsewhere. Your organization needs much improvement in providing customer service.

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KJ

August 22nd, 2019 Queen Creek, AZ DETAILS arrow_drop_down
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We tried to refinance with Wells Fargo. Everything was fine and there were no issues along the way. Three days prior to closing I noticed online that PMI was on our loan. I asked the loan officer about this and he did not know why either. He eventually emailed me stating Wells Fargo did not accept the appraisal (by a 3rd party they hired) and arbitrarily lowered our home value by $60,000 and we were now required to have PMI. We were never told they didn't accept the appraisal and we were never told about the PMI. I honestly think they were trying to sneak it past us and hope we signed and didn't notice. There was nothing wrong with the original appraisal and the value was correct - a licensed appraiser completed it and had 5 comps to support the price. This just seems like more shady practices by Wells Fargo to hide fees from the customer. Even the loan officer stated he has never seen anything like this in the 7 years he's worked there. I don't see how this is legal. Everything was done correctly throughout the process and they arbitrarily change it to their benefit at the end without disclosing it to us??????

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Craig

May 15th, 2019 Orem, UT DETAILS arrow_drop_down
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Years ago we went through Wells Fargo for a mortgage and it seemed like they did everything they could to make the process more difficult than it needed to be. The fees were also much higher than other mortgage companies so I wouldn't recommend them to anyone!

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Jennifer

May 10th, 2019 Ogden, UT DETAILS arrow_drop_down
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I didn't really like the "Big Bank" feel with our mortgage through Wells Fargo. It always seemed like we were just another tiny part of the puzzle. I would have liked better customer service and rates more comparable to others I knew of at the time. The bright side was that the application process was very easy through a very highly skilled mortgage loan officer.

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Reese

May 9th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
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I have had a mortgage through Wells Fargo in the past and it was a great rate, easy to qualify and low closing costs. They are easy to keep track of and make payments to and the online capabilities is amazing.

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Ashley

May 7th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
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My husband and I were seeking a good Mortgage rate to refinance our home. We were very happy with Wells Fargo. The loan officer took a look at our financials and credit history and helped us secure a very reasonable rate. We have had no issues with the rate changing on us. If any issues every arise there is never a long wait on the phone to talk to someone. In fact we get a call every 6 months or so to make sure that we are satisfied with everything they are doing.

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Mercedes

May 2nd, 2019 Rifle, CO DETAILS arrow_drop_down
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My spouse and I were in the process of purchasing our first home and were comparing rates to make sure that we were getting the best rate possible (we get an employee discount through Alpine Bank). I reached out to Wells Fargo and asked them about their lending policies and asked to get a quote. TJ D (Thomas D) reached out to me and we began working together. TJ was amazing with his customer service and I was amazed at how quick he was to respond to all my questions and update my quotes. He was very patient with me as I was waiting for our Alpine Bank originator to get back to me with our final numbers and get him an answer on whether or not we would be moving forward with him. He was on top of it the whole way through and had everything ready to go in case I decided to go through them. He was by far the best lender to work with out of the three that I was comparing rates with. Thank you TJ for all your hard work and making me feel like an important customer.

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Gary S

April 18th, 2019 Matthews, NC DETAILS arrow_drop_down
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My original mortgage was purchased by Wells Fargo 4 years ago and they have been a nightmare to deal with. First off, you get bombarded with offers to refinance, use their banking and sign up for credit card offers but offer nothing in the way of customer service once you are a customer. I requested a PMI evaluation, paid $200 for it and the entire process ended up being a sham. They failed to add 1200 sq ft of livabled and heated living space, a second kitchen and a 4rth bathroom to the appraisal and then reused to re-evaluate once I pointed the errors out in the original report. I called to complain and they could care less, but when I left a bad review on Google, all of a suydden a team of people were contacting me to try and smooth things out. What ajoke of a company.

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Don

April 1st, 2019 Los Angeles, CA DETAILS arrow_drop_down
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Seniors Beware Wells Fargo is a joke and don't waste your time. I have been with Wells Fargo for 25 years with significant deposits with 2 previous Home Mortgages. I never missed a payment, never bounced a check and was a very reliable customer. My wife and I found our dream home that we wished to settle in for the rest of our lives and only naturally went to "My Bank" to get a loan and hopefully treated well. In the start, everything looks so promising including favourable rates and loan fees. They accommodated me with a pre-approval (that turned out to be as good as 1 ply toilet paper). Then the loan process started and what looked to be a great online/loan officer system turned out to be as worthless as the 1 Ply! They do not care if you have built significant assets in your lifetime or been a dependable trusted customer for over 25 years. They tease you with rates, get you to spend $675 and then reject you because you don't make enough money. They don't care that you made money your whole life and have cash and assets to back it up. Stay away from this nightmare of a company that their CEO just stepped done because they stink at understanding their customer's needs.

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wayne sanders

February 13th, 2019 Valley Center, CA DETAILS arrow_drop_down
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we have previously used Wells Fargo and never had any issues. when we were with them all contracts were clearly explained and if we had any questions there was always someone who could answer it for us. it was nice to have a branch near by that we could go into if needed.

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Ryan Huntsman

February 12th, 2019 American Fork, UT DETAILS arrow_drop_down
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Wells Fargo purchased my loan from a different mortgagee so I wasn't able to choose to go through them. They are very friendly at the window and helpful when needs arise. They do a good job trying to cross-sell you to other products they offer, personal and business banking, credit cards, etc.

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JR Suguturaga

February 12th, 2019 Orem, UT DETAILS arrow_drop_down
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The experience did not feel personable and i was not impressed with the customer service

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JNH

February 12th, 2019 American Fork, UT DETAILS arrow_drop_down
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I have had no issues with my loans through wellsfargo. Seems a bit impersonal, but they get the job done.

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Debbie Aston

February 12th, 2019 Alpine, UT DETAILS arrow_drop_down
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We love wells fargo! They are super conservative, but they offer good products and they won't try to tell you you qualify for bigger house then you can afford.

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Brennan

February 12th, 2019 Orem, UT DETAILS arrow_drop_down
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Before getting a mortgage through Wells Fargo I thought that all mortgages were the same. This for sure wasn't the case with Wells Fargo. They seemed to go above and beyond what was necessary just to make things great. Their closing costs were very competitive and fast. Use Wells Fargo for your next home loan.

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Andrea

February 12th, 2019 Orangevale, CA DETAILS arrow_drop_down
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Wells Fargo has been very professional and trustworthy with my home loan. The process was straight forward and easy.

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Amanda Olsen

February 12th, 2019 Eagle Mountain, UT DETAILS arrow_drop_down
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Love working with Wells Fargo. Many services available to help with all financial needs. Competent and friendly staff to help you navigate the loan world along with making long term investment decisions.

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Laura

February 11th, 2019 Orem, UT DETAILS arrow_drop_down
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We have had a home loan with Wells Fargo Home Mortgage for over 17 years. Before that, we had another home loan with them for 10 years. We have been loyal customers. However, suddenly, they sold our mortgage to another mortgage provider. I know this can be a common practice, but it has caused some problems and after being with them for so long, it came as quite a surprise.

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Krysten

February 11th, 2019 Lehi, UT DETAILS arrow_drop_down
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We stay with Wells Fargo because we have been with them for over a decade but we’ve never felt like they care about us. They try to sneak in redivulous little fees that we go in and ask to have removed and they remove or refund them. Basically they probably make tons of money off people not paying attention

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janalee sanders

February 8th, 2019 Valley Center, CA

several years ago we were looking to re-fi our home loan and did quite a bit of research with a Wells Fargo rep. while most everything they offered looked great, what it came down to was interest rate and they just couldn't offer us a rate that worked for the time frame we needed it.

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Noriko Johnson

February 7th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
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Service is always good. I don’t have to wait forever when I call and they have a great app

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Brody B

February 7th, 2019 Orem, UT DETAILS arrow_drop_down
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Great experience with Wells Fargo.Easy application, fast closing and low fees. Probably the best home loan experience I have ever had. Use Wells Fargo if you are looking for a home loan.

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Viva Bird

February 6th, 2019 Springville, UT DETAILS arrow_drop_down
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We have been a customer of Wells Fargo Bank for, at least 50 years. They have always provided excellent service to us regarding our checking, savings, credit cards, debit cards, home mortgage and our reverse mortgage. We have very little complaints about any issues that may have come up. When there was and issue, it was immediately resolved to our satisfaction. We have been very pleased with their service.

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Sunny Perry

February 6th, 2019 Springville, UT DETAILS arrow_drop_down
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So grateful for Wells Fargo. Able to finance our home after months of trying other options. Wish we would have started there.

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Ann Bailey

February 6th, 2019 Lehi, UT DETAILS arrow_drop_down
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I have had several home loans through Wells Fargo. They were very easy to work with. They sold our loans quickly, but were pleased how quickly our paperwork went through to qualify.

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Cindy Bailey

February 5th, 2019 Lehi, UT DETAILS arrow_drop_down
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I have a mortgage with them and they have been fine to work with. I appreciate their help

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Milton Fletcher

February 5th, 2019 Saratoga Springs, UT DETAILS arrow_drop_down
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Not a fan of Wells Fargo Home Loan’s because they have too many hidden fees and their Customer Service is terrible.

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Lindsey B

February 5th, 2019 Orem, UT DETAILS arrow_drop_down
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Highly competitive interest rates and closing costs. We had a great experience with Wells Fargo in obtaining our home loan. The loan officer really knew what she was doing and the process was much easier than other experiences he had in the past. I would highly recommend Wells Fargo to anyone looking for a new home loan or a refinance.

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Kathy Jo Jorgensen

February 4th, 2019 Orem, UT DETAILS arrow_drop_down
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Great company to use for your mortgage. They have easy online bill pay. We had a slight mix up one month with our mortgage payment and one quick phone call later, everything was made right with no penalty.

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Jason Brown

February 4th, 2019 Lehi, UT DETAILS arrow_drop_down
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Honestly, the best part of the home loan wasn't the rate but rather that it fully integrated into the Wells Fargo app. I was able to see my checking, savings, and mortgage balance.

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SPENCER C HARVEY

February 1st, 2019 Eagle Mountain, UT DETAILS arrow_drop_down
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What can i say we have them on both our mortgages and they do great. We do our job and they do theirs and without them we wouldn't have a house!

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Jeremy Arndt

January 31st, 2019 Orem, UT DETAILS arrow_drop_down
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I did a home loan with Wells Fargo a few years ago and everything they "said" was not represented correctly. I'm not even sure how they did what they did, but buried in the new loan was a bunch of hidden fees and things nobody in their right mind would want. My bad for not having a lawyer present to read the documents with me, but my goodness. What is this world coming to if you cannot trust a company to be ethical? I know I wasn't the only person Wells Fargo scammed out of money, but it felt really personal.

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Jeff Blackett

January 31st, 2019 Orem, UT DETAILS arrow_drop_down
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I had a home loan with Wells Fargo for 8 years on a previous home. The thing about Wells Fargo that I feel set them apart was their customer service. They were ALWAYS helpful when it came to any of my questions or concerns. I also had the opportunity to refinance at a lower rate. The process was made much easier than I would have expected and they actually did a few things that ended up saving me more money than they had quoted. Overall a great experience.

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JARED J BUCKLEY

January 31st, 2019 Fort Bridger, WY DETAILS arrow_drop_down
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The service overall is alright. Trying to get a hold of my loan officer was a little tricks but never really affected the overall.

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Lori Fletcher

January 30th, 2019 Saratoga Springs, UT DETAILS arrow_drop_down
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I think Wells Fargo Mortgage department has too many fees and are dishonest. Our family prefers credit unions.

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Kymberlee Yack

January 17th, 2019 Orem, UT DETAILS arrow_drop_down
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can i just say how much i love wells fargo! we were trying to put a down payment on a house and they were so great to work with!

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Dasha Directo

January 16th, 2019 Provo, UT DETAILS arrow_drop_down
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I feel comfortable taking a loan with Wells Fargo. The loan interest isn't ridiculous, so it's not hard to pay back. I've been able to pay my loans without any trouble.

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Cayla robinson

January 16th, 2019 Sandy, UT

When it comes to home loans Wells Fargo is the way to go . They always are there to help me with any concerns and help me feel at home with no worries. The staff is very helpful and pleasant! Love them!

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Chloe Magleby

December 21st, 2018 Provo, UT

Wellsfargo is one of the hardest banks to work with and makes it very difficult to get approved for a home loan, not to mention they are way sketchy!

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Cori Jacobsen Ollerton

December 10th, 2018 Alpine, UT DETAILS arrow_drop_down
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Took time to answer questions, evaluated our needs well and gave us honest directions to our future plans. Pleasant staff

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Grant

December 6th, 2018 American Fork, UT DETAILS arrow_drop_down
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Wells Fargo was a great home loan on our previous home out of state. It was very easy to make payments online and keep track of the interest paid each month.