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16 User Reviews

5.7

Overall Score

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LAST UPDATED: September 17th, 2021

Founded in 1852 in Pennsylvania, PNC has since grown to have $345.2 billion in assets and is the fifth-largest bank in the United States in terms of number of branches.

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The Good

  • Variety of Loans
  • Reasonable Closing Costs
  • Mobile App
  • Customer Communication

Variety of Loans

PNC offers a variety of loans, including conventional home loans, fixed rate mortgages, adjustable rate mortgages, and jumbo loans. The company also offers a combination home loan which allows borrowers to put down 10.1 percent of the purchase price (rather than the traditional 20 percent) and finance the remaining 9.9 percent with a home equity line of credit.

Reasonable Closing Costs

PNC charges closing costs of 3 to 5 percent of the total purchase price, which is fairly average when compared to closing costs charged by other lenders in the industry.

Mobile App

PNC provides its customers with a mobile app, which is highly rated for both iOS and Android.

Customer Communication

Throughout the home loan process, PNC provides its borrowers with consistent communication and updates to ensure that the customer is kept up to date on what is happening with their mortgage.

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The Bad

  • Undisclosed Interest Rate
  • Limited Credit Score Information

Undisclosed Interest Rate

PNC has not disclosed mortgage interest rates on its corporate website. Consumers who would like to find out more must contact the company for further information.

Limited Credit Score Information

PNC has not listed the minimum credit score that it requires an individual to have in order to obtain a home loan, making it difficult for potential borrowers to have an idea of whether or not they have a high chance of qualifying.

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The Bottom Line

PNC offers a variety of loans, reasonable closing costs, a highly-rated mobile app, and consistent customer communication. However, the company has not disclosed interest rates or minimum credit score information on its website.

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Star Rating

4.0

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16 Reviews

Review Breakdown

5 grade

63%

4 grade

6%

3 grade

6%

2 grade

13%

1 grade

13%

Sentiment Criteria

Value

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Quality

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Review Source

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Wanda Upper Marlboro, MD

PNC failed to provide all the information needed for me to get through a financial crises resulting in getting behind on my mortgage payments. Representatives were not sensitive to my dilemma and most were on the verge of rude. Instead of working with me to save my home, they seemed to be determined to foreclose on the property. I filed Chapter 13 Bankruptcy in order to pay all the back payments and keep my home. This was very disappointing because I have been with PNC for many many years! I am 3 years of a 5 year payoff plan. A few days ago U received a copy of the documents ONC sent to the courts requesting to keep the foreclose docket open until after the bankruptcy. I have never heard of such!!

4 months ago

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Stan & Cami Lero Akron, OH

We are a current customer of PNC for our family owned business. When refinancing our home their rates were higher than most others.

8 months ago

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