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Finance of America Reverse

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106 User Reviews

5.2

Overall Score

Finance of America Reverse is a reverse mortgage lender that offers a variety of reverse mortgages and equity solutions, such as commercial loan options, student loan refinancing services, home loan options, reverse mortgage solutions, equity solutions, and equity conversion. The company is well established with over 18 years of experience and hundreds of branches and mortgage brokers across the United States. It is a mortgage lender that offers one of the widest selections of reverse mortgages.

For the past few years, Finance of America Reverse has ranked consistently as the number one reverse mortgage lender on Best Company and has very positive customer reviews. It emphasizes the personal aspect of a reverse mortgage loan in addition to the business transaction. Finance of America Reverse's motto is, "Get to Work on Retirement."

For more information, read the Finance of America Reverse reviews below.

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The Good

  • Professional Mortgage Specialists Provided
  • Competitive Fees Compared to Other Reverse Mortgage Lenders
  • Wide Range of Reverse Mortgage Products
  • Silvernest Platform
  • Finance of America Reverse Reviews

Professional Mortgage Specialists Provided

Finance of America Reverse offers professional retirement assistance through financial advisors, real estate professionals, and mortgage brokers for the borrower. FAR's Reverse Mortgage Specialists ensure that you understand the process and that you feel supported every step of the way. The company will assist you in reviewing equity solutions to help you live your best retirement.

If needed, FAR's reverse mortgage specialists can work alongside the borrower's real estate broker to help with purchasing a second home through a reverse mortgage loan. Using The Home Equity Conversion Mortgage (HECM), older generations can increase their buying power.

Competitive Fees Compared to Other Reverse Mortgage Lenders

In some cases, Finance of America Reverse is able to eliminate its origination fees on certain products. Avoiding an origination fee can alone save you thousands of dollars. Not all reverse mortgage lenders offer this perk, making Finance of America stand out from other lenders. In addition, the company offers lender credits on closing costs and on certain products for eligible buyers.

Finance of America Reverse's many reverse mortgage specialists across the country can help customers compare rates. Customers can receive a free quote over the phone or email and calculate their potential benefits without ever leaving their home.

Wide Range of Reverse Mortgage Products

It is typical for a reverse mortgage company to offer only an HECM and a HECM for purchase loan. Finance of America Reverse offers one of the widest selections of reverse mortgage loans through its additional proprietary loans. Take a look at the list of products below to see which solution may best fit your retirement needs:

HECM

  • Pay off an existing mortgage loan
  • FHA insured by the Federal Housing Administration
  • Diversify retirement strategy
  • Potential for extra cash to use for purposes such as: 
    • Cover medical expenses
    • Renovate your home
    • Help your grandchildren pay for college
    • Go on vacation

Silvernest

  • Earn extra income by homesharing
  • Pairs aging homeowners with qualified housemates
  • Share expenses with housemates
  • Stay connected
  • Live in your primary residence

HomeSafe® Select

  • Proprietary reverse mortgage
  • No monthly mortgage payments*
  • Equity conversion
  • Use loan proceeds however you want once mortgages are paid off
  • Accommodates higher valued properties up to $10 million
  • Offers similar protection to the HECM, although not insured by the FHA
  • Borrower not held personally responsible if the loan value ends up exceeding the value of the home
  • Still be responsible for property taxes, homeowners insurance, and other home-related fees

Reverse for Purchase

  • Useful if you are looking to purchase a new home
  • Offers increased buying power and eliminates monthly mortgage payments*
  • You choose the size of the home to fit your needs
  • Finance a portion of the total sale price of the home personally
  • Finance the rest of the balance with a reverse mortgage
  • Live in your new home without a monthly mortgage payment*
  • Don't pay off the loan until you leave

EquityAvail™

  • Hybrid product that combines elements of a forward mortgage with a reverse mortgage
  • Available to borrowers age 60 and older
  • May help borrowers transition into retirement by increasing cash flow

*The borrower must meet all loan obligations, including living in the property as the principal residence and paying property charges, including property taxes, fees, hazard insurance. The borrower must maintain the home. If the homeowner does not meet these loan obligations, then the loan will need to be repaid.

Silvernest Platform

Home Sweet Shared Home™ gives baby boomers and empty nesters a platform for finding housemates to stay in their homes, earning them additional income. Borrowers who choose Finance of America Reverse for their reverse mortgage loan get a free one-year subscription for the company's Silvernest home sharing service as well as costs waived for matching with a housemate.

Finance of America Reverse Reviews

The majority of customers really enjoy their experience with Finance of America Reverse. Out of 100+ reviews, 87% of them are four and five-star reviews with only 2% of the reviews being one-star.

The positive Finance of America Reverse Reviews highlight two main things:

  • Customer service representatives that are knowledgeable and helpful during the whole process
  • They will work with you to find the best solution for your situation

Read what real Finance of America Reverse consumers had to say about their experience in the Finance of America Reverse reviews below.

 

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The Bad

  • Limited Exclusive Product Availability

Limited Exclusive Product Availability

Home Equity Conversion Mortgages (HECM) are available in every state; however, the Finance of America Reverse exclusive products, HomeSafe® and EquityAvail™, are limited to certain states. HomeSafe® is an exclusive reverse mortgage product that offers even more benefits than a traditional reverse mortgage.  HomeSafe® is currently available in 26 states, with new states added to that list periodically. EquityAvail™ is currently available in only six states, but many more will be added soon. When considering Finance of America Reverse, make sure that the HomeSafe® product is offered in your area if it is an option that you'd like to consider. You can check with one of the FAR representatives for up to date information.

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The Bottom Line

Finance of America Reverse is a viable option to consider among others in the reverse mortgage industry, offering interest rates and fees for borrowers that are better than the competition. From a proprietary reverse mortgage (through HomeSafe® and EquityAvail™) to a traditional HECM, Finance of America Reverse is likely to have exactly what you need in comparison to other lenders that don't offer as many options for a homeowner.

Whether you are just starting to create a strategy or you are looking for more ways to improve your retirement situation, with a reverse mortgage loan, Finance of America Reverse will help you find the mortgage loan that fits your needs. For more information, read the Finance of America Reverse reviews below from real customers.

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Finance of America Reverse LLC NMLS #2285

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Star Rating

4.6

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106 Reviews

Review Breakdown

5 grade

77%

4 grade

10%

3 grade

6%

2 grade

5%

1 grade

2%

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Verified Customer

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Cam Stanton Phoenix, AZ

I had an amicable relationship with the broker servicer in the deal. He explained what we were doing and never put any pressure on me and was glad to answer any and all questions. After we walked through the program, I was very pleased with what it looked like. I appreciate the way I was treated and he was very responsive and answered questions, got the process done in a timely manner. There was a lot of paperwork of course but that's what you probably expect here. He was very attentive to details and always answered my questions and returned my phone calls. It was just a very very pleasant experience.

2 years ago

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Denise Burks Livermore, CA

I first contacted AIG for a Reverse Mortgage. After numerous requests for documents and 90 days later, they would only approve the loan if I put $90K into an escrow account for payment of property taxes. I didn't have the money to put into escrow so I called the 800 number for Finance of America Reverse. I was fortunate to work with Nicole Blane. Within 30 days my loan funded WITHOUT escrow money for property taxes. And I saved $6K on the loan origination fee.

2 years ago

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Betty Ann Davis Derbigny Denham Springs, LA

The staff at Finance of America/Reverse is very professional,efficient,and caring.Mr.Matthew A,my loan officer,is one of the best,in my opinion.He and his team went over and beyond to make my experience,navigating the reverse mortgage process,most productive and successful.I can never thank him and his team enough,for being such wonderful professionals.----- I have no complaints about Finance of America/Reverse.

2 years ago

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Verified Customer

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Diane Ferland

The representative I dealt with was constantly keeping in touch with me and made the whole process a lot easier to go through and easy to understand. She was very attentive to details. There were a few complications in getting my mortage and she helped me maneuver through all of that and was very patient and was very much on detail with everything.

2 years ago

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Anonymous Fort Collins, CO

The gentleman I worked with was amazing and very patient with me because I didn't know much about reverse mortgages. I called him a number of times and no matter what day or what time he answered the phone and helped me tremendously to understand everything about it so I really appreciated that. I thought it was an easy process because someone was so willing to spend time with me to explain it and once we got it going, it didn't take very long.

2 years ago

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Virginia Mccarthy Seminole, FL

My financial background was a bit confusing and we had a lot of explaining to do regarding discrepancies. They kept me apprised of where things were in the closing process and the validation process. We were able to proactively provide information up front so that the closing approval went smoothly. The person I worked with was very good and very attentive and kept me apprised of wehre things were on a daily basis.

2 years ago

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Verified Customer

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Steve Los Angeles, CA

The representative I had was on top of everything and she provided several different options for my father to look at. We came off without any hitches. We were able to do that over the telephone. Our representative allowed us to contact her on her personal cell phone and she returned calls to us at odd hours. They made the process simple and easy to understand and made my father's life a lot easier.

2 years ago

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Verified Customer

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Roger Middleton, ID

When the notary came to our house, he was ready to help us sign all the papers and was knowledgeable about it. It was fairly easy to get the person I was working with. If I didn't get to them right away, he would get back to me. They are very upfront with their terms and conditions and prices. Other companies I was looking at did not disclose anything to me.

2 years ago

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Verified Customer

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Sandra Broughton Woodway, TX

I liked working with them because I was always kept informed about the progress my loan was making. Also, I was encouraged to call at anytime if I had any questions. I don't know how it could be improved but, it takes a long time from start to finish. I guess when you are working with the government it's always slow.

2 years ago

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Sharon

The Representative was very personable and followed-up every step of the way. If I had concerns or frustrations, he was there to answer all my questions. He walked with me hand and hand, even right up to the closing. They were wonderful. My only regrets....they were not here in Mobile, Al.

2 years ago

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Verified Customer

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Alan Confreda

From the beginning we were kept informed all the way and told us what to expect. He worked us right through it. It was very very informative. It was seamelss and everybody worked together and communicated very well. Whenever I have questions, they got answered and we're very pleased.

2 years ago

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Lydette Brubaker Springboro, OH

The process happened within a couple of weeks. It was just a very quick process. I didn't have any issues so it just went right there. I was notified every step of the way what was happening. They were very supportive. They jsut led me through the whole process very easily.

2 years ago

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Verified Customer

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Craig Headman Sacramento, CA

I chose them because the representative was the most responsive and the price was a bit lower. Everything worked as I thought it should. The representative that was helping me was responsive to my calls and returned my messages immediately and as soon as possible.

2 years ago

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Anonymous Mabank, TX

The company is the most responsive to inquiries and I'm happy with the situation. They did what they said they would do and when they would do it. They're very professional while also being very human about the way they handled it.

2 years ago

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Antoinette Ressino Indianapolis, IN

I'm glad I chose it. The loan manager I had was superb. The customer service was always there if I had any questions and things that I needed to know. I would highly recommend them because they will stay with you all the way through and anytime you want anything or need to know anything, they're always available.

2 years ago

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David Griffith Clio, CA

So far I get reports every month that are very understandable and it seems like it's working perfectly for us. The person we worked with was very very helpful and informative. He was certainly a very thoughtful representative.

2 years ago

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Robert Holmer Willard, OH

They gave me hope. They worked with me so good and always kept me informed about everything. They never told me that I couldn't get it. Eventually everything looked good. These guys were the best. I would recommend them one hundred percent. The work real fast and just within a couple months everyrthing was done.

2 years ago

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Ruben Arroyo Pacoima, CA

The representative was very informative and walked me through the process so I didn't have any moments of "what's going on?". They took care of me. The customer service answered my calls immediately and answered my questions without a problem. The representative seems to care about myself and my situation and I felt that was most welcome.

2 years ago

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Alfred F Reuter Parachute, CO

The gentleman I spoke with from the company was the most friendly so that was the reason we went with America Reverse and so far I've been satisfied. The process was very easy. It took a little while but that's expected when you're looking for money. I can't say that it's been much in the way of follow up from the customer service.

2 years ago

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Verified Customer

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M.F Los Angeles, CA

The only thing I do not like is the dollar amount changes. When it was all said and done it was about $70,000 less. But, the lady I was working with was on top of everything and kept doing follow up calls to see if everything was okay.

2 years ago

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Anonymous Kannapolis, NC

Every person I dealt with was professional and excellent. They do what they say they are going to do and are help you understand whether you are making a good decision. I like the way they responded to me from the first time that I called, it was a wonderful experience. The most important thig was they explained it to me so that I totally understood it.

2 years ago

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Verified Customer

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V.R Solana Beach, CA

I had wonderful service. The agent was wonderful and knowledgeable, he always answered my phone calls. It was easy to get a loan with them, they were prompt. They just a really stellar company as far as I know. I would recommend them to anyone.

2 years ago

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Tim Gillette, WY

At first there were a lot of apps and it takes me a while to comprehend some of that stuff. But, she was very patient and explained things the best she could. Some of it I had to go back and research on my own though. I'm glad I chose them.

2 years ago

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Verified Customer

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John & Roberta

We liked having one person of contact to work with. There were many people involved in the process, but only one point of contact that we had to deal with. He was very up to date and informative.

2 years ago

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Verified Customer

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Joel Z. Olivarez

They answered all my questions and it all came true. From the first time I talked to their Agent it took two months to closing. Great Company to work with on a Reverse Mortgage.

2 years ago

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Verified Customer

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Sanna Kruppenbacher DeSoto, TX

They made it easy for me to do business with them. The customer service is still supporting me. I had to call and ask a question recently and was very pleasantly surprised that they could still help me.

2 years ago

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Verified Customer

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Linda Hinch Titusville, FL

They were very quick to talk to me and it was about thirty days to do it and get it done. They were just very personable. I would ask questions and they would find out and get right back to me.

2 years ago

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Anonymous Texarkana, TX

The person helping me was out of town on vacation one of the days and still called us to give names of other people we could talk to. They are so willing to help, and everything went like clockwork.

2 years ago

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Verified Customer

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Robert Newfoundland, PA

They are there to answer any questions you have. They are knowledgeable, polite, and very good. There were a few little things that I wish I didn't have to do, but they did a fine job.

2 years ago

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Holly Ballston Spa, NY

Things did not go as smoothly as I was initially told. After I signed all the papers the lady told me if I ever needed money I could just give her a call and I would have money in my bank within a couple of days. There came a point where I needed money and when I called I was told I had to go through someone else and fill out a request. However, they were good about helping me get through certain things. There was a lien against my property and a judgment was supposed to be expunged. They helped me get through the process and enforce the judge to do what he was supposed to as prescribed by law.

2 years ago

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Edwin Tompkins Horseheads, NY

I currently have just an escrow account which pays my property taxes and insurance. I hope to upgrade to a full reverse mortgage in the future to enable me to pay off credit card debt. Customer Service representative Miranda Dorsey has been very helpful in resolving some concerns and problems.

2 years ago

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Virginia Morris Westmoreland, TN

The agent was such a pleasure to work with. She's just like family. I just really love her. She was social and just helped me a lot. Everything was just done really well.

2 years ago

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Anonymous Ogallala, NE

I found that the gentleman that worked with me was completely honest and he was just up front with me. They did everything they said they were going to do.

2 years ago

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Verified Customer

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David Hale

The customer service has worked everything out with us real good. They've advanced money anytime we've asked for it. They've been good people to work with.

2 years ago

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Verified Customer

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Penny Holbrook Olympia, WA

The agent I worked with was very knowledgeable and he did everything to get it through. They were very helpful. There were a few bumps in the road, but a very good outcome.

2 years ago

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Pamela Deposit, NY

I dealt with a very knowledgeable person who set me up. They helped guide me through it and help me understand. They kept me informed with recieving a statement once a month and kept me abreast of what was going on.

2 years ago

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Rex Walker Pueblo, CO

The process was okay. It wasn't the easiest process I ever went through. I was told that the closing costs would be about five thousand dollars and they were over ten thousand. The representative said that I could make one phone call and have money in the bank the next day and it's an email process to send the paper and it takes a week to get the money in the bank. In general he just lied to me about several things.

2 years ago

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Sandra Kerrville, TX

I'm glad I chose this because the loan officer was so nice and available. They never got impatient and answered all my questions. It was just so dependable.

2 years ago

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Patricia Salt Lake City, UT

They seemed to have the best package for me and the rep I talked to was very attentive. He was in contact with me all the time and had all the answers.

2 years ago

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Anonymous Bethalto, IL

I had some follow-up questions which they were very prompt in answering. I didn't know they were going to sell my mortgage until everything was closed, which was a little bit of a surprise.

2 years ago

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Nathalia Denver, CO

I had a problem with getting the contractors to sign off work already done. But, customer support was friendly and informative. The lady I was working with was extremely experienced and definitely knew what she was doing.

2 years ago

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John P Franklin Ephrata, WA

Speed up the process! They were very hard to contact, it seems the only way to get them to call back was to threaten them with scrapping the whole thing. The person we worked with always talked right over us.

2 years ago

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Della Garner

They seem like they take care of it and so far they have. When I call them, they answer. They always do what they said they would do.

2 years ago

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Shanna Roberts

Everything went very smoothly and they were easy to contact. They were easy to use and very professional and they got the job done.

2 years ago

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Thomas Mooney

The customer service agent was terrific. The customer service answered the phone right away and they had the right answers.

2 years ago

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Speare Primpas

The customer representatives are very courteous and very prompt. They're very responsive to my questions and their processes run very smoothly.

2 years ago

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Verified Customer

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Paul San Quentin, CA

The customer service is excellent, they worked very closely with us. Honestly, working with Finance of America Reverse was easy.

2 years ago

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Cathy Choctaw, OK

It was easy and didn't take much time to accomplish. We didn't have any problems or issues and they answered all our questions.

2 years ago

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Roberto El Paso, TX

All of the salesmen are helpful right away and give you an answer. It's a great company and you get results really fast.

2 years ago

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Anonymous San Francisco, CA

They did a very good job and the lady I am working with is excellent. She is always there for any questions and answers me right away.

2 years ago

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